What Gemeinde Schwalmtal does

Gemeinde Schwalmtal is a German municipality (Gemeinde) located in Kreis Viersen, North Rhine-Westphalia, serving approximately 19,000 residents across the districts of Waldniel, Amern, and Hehler near the Dutch border with A52 highway access toward Düsseldorf. As a public-law entity under German local government law, it delivers standard municipal administrative services — civil registry, building permits, waste management, tax administration, public safety — through a Bürgerservice center at the Rathaus (Markt 20), online portals, and appointment-based channels, supplemented by a volunteer fire department (120 active members, 20 youth) operating two stations.

The municipality's core product is its digital citizen services portal (www.schwalmtal.de), built on a standard municipal website platform with accessibility features (ReadSpeaker text-to-speech, Leichte Sprache, Gebärdensprache) and integrated with KRZN's tevis appointment booking system, Fixi Mängelmelder for infrastructure defect reporting, metaform complaint forms, and a Ratsinformationssystem for council transparency. Two flagship community facilities extend service surface beyond administration: Markt 2.2, a barrier-free senior community center funded by BMFSFJ and EU ESF Plus offering digital literacy courses, social programs, and counseling; and D.EINS, a third-place community hub in the historic Mühlenturm in Amern hosting intergenerational cultural events. Wholly-owned operating subsidiaries include Schwalmtalwerke (municipal utilities) and the Freiwillige Feuerwehr Schwalmtal.

The business model is non-commercial: funding derives from shares of federal/state income tax, trade tax, and property tax, supplemented by administrative fees (transaction fees for permits and civil documents) and project-based grants from BMFSFJ, EU ESF Plus, and Land NRW. Pricing is not commercially disclosed because services are tax-funded. Go-to-market is direct-to-resident via website, phone, in-person Bürgerservice, and community centers, with no traditional sales motion. The municipality operates under the administrative oversight of Kreis Viersen and the state of North Rhine-Westphalia, with leadership vested in the Bürgermeister.

Name

Gemeinde Schwalmtal

Legal name

Gemeinde Schwalmtal

Website

https://schwalmtal.de

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Gemeinde Schwalmtal is a German municipal government entity in Kreis Viersen, North Rhine-Westphalia, serving approximately 19,000 residents with administrative services, digital citizen portals, and community facilities including senior and intergenerational centers.

Ownership category

akta.pro rank

Product category

Public Administration / Municipal Government Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412), Social Assistance (624), Individual and Family Services (6241)

SIC

Services-Social Services (8300)

akta.pro primary industry

Local Public Health & Human Services Administration (BPAIACAK)

akta.pro secondary industries

State/Provincial Human Services & Benefits Administration (Welfare, Disability, Child & Family) (BPAIABAI), Crisis Intervention & Emergency Planning/Response Coordination (HSABAIAN)

Keywords

• Municipal administration services
• Public administration services
• Civic engagement services
• Community development programs
• Public sector services

Headquarters

HQ city

Schwalmtal-Waldniel

HQ country

Germany

HQ region

Europe

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others, Technology or R&D

Revenue model

1. Municipal Tax Revenue: German municipalities receive a share of income tax, trade tax, and property tax revenue collected by federal and state governments, supplemented by local business taxes.
2. Administrative Fees: Fees collected for administrative services including civil registry documents, building permits, parking permits, and other municipal services.
3. State and Federal Funding: Project funding from BMFSFJ and ESF Plus for social programs like Markt 2.2 for senior participation and against social isolation.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Gemeinde Schwalmtal provides public administrative services to its approximately 19,000 residents, including civil registry services, building permits, tax administration, waste management, and citizen consultations through the Bürgerservice (citizen service center). The municipality operates a digital services portal (www.schwalmtal.de) with online appointment booking, defect reporting (Mängelmelder), and accessibility features, supplemented by two flagship community centers—Markt 2.2 for senior citizens and D.EINS for intergenerational programs. Additional services include a voluntary fire department with 120 active members, citizen transport (Bürgerauto Westkreis), and cultural/tourism programs such as the NiederrheinRad cycling route.

Product overview

Gemeinde Schwalmtal operates a unified digital citizen services portal consisting of a primary website with multiple integrated digital service modules. The core offering is the municipal website (www.schwalmtal.de) which serves as the central hub for all civic services. Two flagship community facilities—Markt 2.2 (a senior-focused barrier-free meeting center) and D.EINS (a third-place hub in the historic Mühlenturm Amern)—extend the municipality's digital and social mission. The online appointment booking system (tevis/KRZN), the Mängelmelder damage reporting tool (Fixi), and the metaform-based complaint form provide digital self-service for administrative tasks. Accessibility features include Leichte Sprache (Easy Language) and Gebärdensprache (Sign Language) versions of the website. Additional offerings include the Schwalmtal-Shop, the Bürgerauto Westkreis citizen car service, and the NiederrheinRad cycling route.

Differentiator

Problem solved

Functional benefit

Brands

• Markt 2.2: A community meeting place for senior citizens and intergenerational activities, promoting social participation and combating loneliness among older people. Funded by the Federal Ministry for Family Affairs and the European Social Fund Plus.
• D.EINS

Products and services

• Gemeinde Schwalmtal Municipal Website Central digital portal at www.schwalmtal.de providing access to administrative services, appointment booking, announcements, job postings, public tenders, cultural programs, and community information for all residents of Schwalmtal.
• Bürgerservice (Citizen Service Center) Physical service center at the Rathaus providing administrative services to citizens including civil registry, permit applications, and government documents, with extended hours including Thursday evenings and the first Saturday of each month. Services require appointment booking via phone or online system.
• Markt 2.2 Community Center Barrier-free community center at Markt 22, Waldniel, offering free guest WiFi, tablet lending, cultural and educational events, digital literacy courses, and social programs for senior citizens and aging residents. Funded by the Federal Ministry for Family Affairs and the European Union (ESF+).
• D.EINS (Dritter Ort im Mühlenturm) Multi-generational third-place community hub in the historic Mühlenturm Amern, offering cultural events, workshops, concerts, exhibitions, readings, language courses, and social gatherings for all generations. Bridges heritage preservation with modern community engagement.
• Voluntary Fire Department (Freiwillige Feuerwehr Schwalmtal) Volunteer fire department providing firefighting, emergency response, and public safety services across two stations (Waldniel and Amern) with 120 active firefighters and 20 youth members serving approximately 19,000 residents.
• Bürgerauto Westkreis Citizen Transport Service Citizen car service for the western district providing transportation support for residents of Gemeinde Schwalmtal. Program extended for an additional three years.
• NiederrheinRad Cycling Route Cycling route and tourism initiative in the Lower Rhine region, promoted as part of the municipality's outdoor and tourism offerings for residents and visitors.
• Schwalmtal-Shop Online shop for purchasing Schwalmtal-branded merchandise, promoted as a community engagement and tourism initiative.
• Smartphone and Digital Literacy Courses Free smartphone and digital literacy courses for seniors covering beginners and advanced topics including WhatsApp, online banking, digital estate management, internet safety, and photography. Offered in cooperation with VHS (Volkshochschule) and the Markt 2.2 community center.
• Café Glücksmoment Monthly social café for people with dementia and their relatives, held every fourth Thursday at Markt 2.2. Provides social exchange, peer support, and connections to senior and care advisors.

Named customers1 record

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Feature5 records

Partnerships

Six partnerships are on record, tiered minor.

• Volkshochschule (VHS)minorStrategic or Co-development PartnerPartnership with adult education center for smartphone and digital literacy courses offered at Markt 2.2.
• Kreissparkasse KrefeldminorStrategic or Co-development PartnerLocal savings bank providing financial education sessions on online banking at Markt 2.2 senior center.
• Volksbank Viersen e.G.minorStrategic or Co-development PartnerLocal cooperative bank providing financial education and online banking information sessions at Markt 2.2.
• Freunde der Partnerstadt Ganges e.V.minorStrategic or Co-development PartnerAssociation of friends of twin town Ganges, organizing French language courses and cultural exchange programs at D.EINS Mühlenturm.
• Zentrale Vergabestelle des Kreises ViersenminorChannel Partner/ Reseller/ DistributorCentral procurement office of Kreis Viersen handling formal award procedures above €25,000 net contract value for the municipality.
• SchwalmtalwerkeminorStrategic or Co-development PartnerMunicipal utility company providing energy, water, and related services. Listed as a quick link on the municipal website.

Scale indicators3 records

Recent moves2 records

Expansion highlights5 records

Direct peers

• Gemeinde Brüggen: Adjacent municipality in Kreis Viersen of comparable population size (~16,000) providing identical statutory municipal services — civil registry, building permits, waste management, Bürgerservice — making it the closest functional peer to Schwalmtal.
• Stadt Nettetal: Slightly larger neighboring municipality in Kreis Viersen (~42,000 residents) offering the same municipal service stack including Bürgerservice, social services, and citizen digital portals — directly comparable on service design even if at greater scale.
• Stadt Kempen: Mid-sized NRW municipality in neighboring Kreis Viersen area operating an analogous Bürgerservice, social services, and digital citizen portal stack under the same state-level regulatory framework.
• Stadt Tönisvorst: Adjacent Kreis Viersen municipality (~29,000 residents) operating a comparable municipal service portfolio including online appointment booking and citizen digital services under the same NRW legal framework.
• Gemeinde Niederkrüchten: Neighboring Gemeinde in Kreis Viersen of similar size (~15,000 residents) operating the same statutory municipal service portfolio under North Rhine-Westphalia local government law, and a natural peer for cross-comparison of services and budget.
• Gemeinde Wachtendonk: Small Lower Rhine municipality (~7,500 residents) in neighboring Kreis Kleve providing a directly comparable statutory municipal service offering at a smaller scale — useful as a size-comparable peer.
• Gemeinde Wegberg: Mid-sized Gemeinde in the Lower Rhine region (~28,000 residents) with a comparable service portfolio including senior programs, digital Bürgerservice, and community engagement initiatives — comparable on service mix if not exact scale.
• Gemeinde Grefrath: Small Kreis Viersen neighbor (~15,000 residents) with the closest possible match on population size, statutory service delivery, and rural-Lower-Rhine profile to Schwalmtal.

Broad incumbents

• Stadt Viersen: The Kreis Viersen district capital and Schwalmtal's superior authority for procurement (>€25k awards) — provides the same governmental functions at greater scale and serves as the overlay administrative tier for many of Schwalmtal's external processes.

Others

• Kommunales Rechenzentrum Niederrhein (KRZN): Shared municipal IT services provider that supplies Schwalmtal's online appointment booking (tevis), form builder (metaform), and other digital citizen-service infrastructure — a key enabling partner rather than a direct competitor, but the de facto peer for benchmark purposes on digital municipal service delivery across all member municipalities.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/Feuerwehr.Schwalmtal
• LinkedInlinkedin.com/company/gemeinde-schwalmtal

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Gemeinde Schwalmtal