Samsung Data System
Samsung SDS America is the US subsidiary of Korea-listed Samsung SDS, providing enterprise and government clients with cloud services, ServiceNow-integrated enterprise mobility management (Zero Touch Mobility), AI-driven procurement software (Caidentia), and managed device lifecycle services.
- Company typePrivate
- Founded-
- HeadquartersIrving, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Samsung Data System does
Samsung Data System, operating in the United States as Samsung SDS America, is the US subsidiary of Korea-listed Samsung SDS (KRX: 018260), itself part of the Samsung Group conglomerate. The company delivers enterprise IT solutions spanning cloud services, enterprise mobility management, and AI-driven procurement software to enterprise and government buyers in the Americas, with a regional headquarters in Irving, Texas and approximately 235 employees. Its portfolio is anchored by three products: Zero Touch Mobility (ZTM), an automated EMM/UEM and device logistics platform built natively within ServiceNow and distributed via the ServiceNow Store; Caidentia, an AI-driven SaaS platform that optimizes the design-to-pay and source-to-pay procurement workflows; and Enterprise Mobility Management (EMM), a standalone secure device management solution targeting mission-critical government and enterprise environments.
The underlying technology combines generative AI, predictive analytics, and autonomous-agent-style workflow orchestration applied to mobility and procurement use cases. ZTM orchestrates the full mobile device lifecycle - procurement, enrollment, provisioning, management, and decommissioning - within the ServiceNow platform, while Caidentia applies AI to spend analysis and procurement process automation. Samsung SDS America earns revenue through subscription-based SaaS licensing for its enterprise software, supplemented by professional services for implementation and ongoing managed services for device lifecycle operations. The go-to-market combines direct enterprise field sales, the ServiceNow Store marketplace channel, and a regional telco partnership with Rogers Business for the Canadian market.
The company is recognized as a Major Player in IDC MarketScape assessments for AI-Enabled Procure-to-Pay and Source-to-Pay applications (2025), has been positioned in the Gartner Magic Quadrant for Robotic Process Automation for six consecutive years through 2025, and received multiple ServiceNow Best Partner of the Year awards in 2026 across Worldwide, America, and APAC regions.
Samsung Data System firmographics
Firmographics- Name
- Samsung Data System
- Legal name
- Samsung SDS America
- Website
- https://sds.samsung.com
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Samsung SDS America is the US subsidiary of Korea-listed Samsung SDS, providing enterprise and government clients with cloud services, ServiceNow-integrated enterprise mobility management (Zero Touch Mobility), AI-driven procurement software (Caidentia), and managed device lifecycle services.
- Ownership category
- akta.pro rank
Samsung Data System industry classification
Industry- Product category
- Enterprise Mobility Management Software
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Endpoint & Device Management (UEM/MDM) Services (BPAEABAF)
Keywords
Where Samsung Data System is headquartered
LocationHeadquarters
- HQ city
- Irving
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Samsung Data System business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Enterprise Software Solutions: SaaS-based enterprise solutions including Zero Touch Mobility and Caidentia delivered as subscription services with enterprise licensing. Solutions are marketed to enterprise customers with annual or multi-year contract structures implied by the enterprise sales motion.
- Professional Services: Implementation and consulting services for enterprise mobility management and procurement solutions deployment.
- Managed Services: Ongoing managed services for device lifecycle management and enterprise mobility operations.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise solutions with quote-based pricing |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
Samsung Data System product offering
Product offeringCore offering
Samsung Data System (Samsung SDS America) sells enterprise software and IT solutions focused on enterprise mobility management and AI-powered procurement. Its flagship product, Zero Touch Mobility (ZTM), is an automated EMM/UEM and device logistics platform built natively within ServiceNow that orchestrates the entire mobile device lifecycle. Caidentia is an AI-driven SaaS procurement platform optimizing design-to-pay and source-to-pay workflows. A standalone Enterprise Mobility Management (EMM) solution secures mission-critical devices for government and enterprise use.
Product overview
Samsung SDS America offers a portfolio of three core enterprise solutions: Zero Touch Mobility (ZTM), an automated EMM/UEM and device logistics platform built natively within ServiceNow; Caidentia, an AI-driven SaaS procurement (SRM) platform optimizing design-to-pay/source-to-pay workflows; and Enterprise Mobility Management (EMM), a standalone device security and management solution. ZTM is available as a ServiceNow Store application, while Caidentia operates as a cloud-native SaaS platform — together they address enterprise mobility and intelligent procurement needs.
Differentiator
Problem solved
Functional benefit
Brands
- Zero Touch Mobility (ZTM): Automated, touch-free EMM/UEM and logistics solution in ServiceNow that orchestrates the entire mobile lifecycle.
- Caidentia
- Enterprise Mobility Management (EMM)
Products and services
- Zero Touch Mobility (ZTM) An automated, touch-free enterprise mobility management (EMM/UEM) and logistics solution built natively within ServiceNow. It orchestrates the entire mobile device lifecycle, including procurement, enrollment, provisioning, management, and decommissioning, without manual intervention, providing real-time visibility and intelligent workflows for enterprises managing distributed device fleets.
- Caidentia An AI-driven SaaS procurement platform that optimizes the design-to-pay and source-to-pay processes. It provides intelligent spend insights, cost optimization, and workflow automation for procurement, supply chain, and finance teams, enabling efficiency gains and cost reduction across the entire source-to-pay workflow.
- Enterprise Mobility Management (EMM) A standalone secure device management solution for mission-critical enterprise and government mobile devices meeting top security standards. It provides enterprise-grade security and management capabilities for organizations requiring compliance-grade device control.
Quantifiable outcome
- Strong growth and adoption of Zero Touch Mobility on ServiceNow Store leading to ServiceNow Partner Award recognition
- +1 more outcomes
Companies that use Samsung Data System
Customer profileNamed customers2 records
Segments3 records
Ideal customer profiles2 records
Samsung Data System technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability5 records
Feature4 records
Samsung Data System partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core and flagship.
- Rogers BusinesscoreSamsung SDS and Rogers Business announced partnership to transform enterprise mobility in Canada. The partnership expands enterprise mobility and connectivity solutions to help Canadian organizations manage mobile devices and operations more efficiently. Rogers serves as the go-to-market channel partner for Samsung SDS enterprise mobility solutions in the Canadian market.
- ServiceNowflagshipSamsung SDS is a certified ServiceNow partner with solutions distributed through ServiceNow Store. The company won ServiceNow Partner Awards 2026 including Best Partner of the Year (Worldwide and America) and Rising Star Partner of the Year APAC. Zero Touch Mobility is available on ServiceNow Store for automated device lifecycle management within ServiceNow platform.
Scale indicators2 records
Recent moves6 records
Expansion highlights5 records
Samsung Data System competitors and assessment
Company assessmentDirect peers
- Coupa: Cloud-native source-to-pay and procure-to-pay platform. Most direct competitor to Caidentia in the AI-enabled procurement space, with comparable AI roadmaps and overlapping enterprise buyer personas.
- Jamf: Pure-play UEM/MDM vendor specializing in Apple device management for enterprise and education. Direct competitor to Samsung SDS America's EMM and Zero Touch Mobility solutions in the device-lifecycle automation category.
- Ivanti: Unified endpoint management and security vendor (formed via the MobileIron and Pulse Secure integrations). Competes head-to-head with ZTM and EMM in cross-platform UEM for enterprise and government customers.
- Ivalua: Unified source-to-pay platform with strong AI and supplier management capabilities. Closest feature-for-feature peer to Caidentia in the modern, AI-enabled P2P/S2P category.
- Omnissa (formerly VMware Workspace ONE): Enterprise UEM platform spun out from VMware (acquired by KKR). Competes directly with Samsung SDS America's EMM and Zero Touch Mobility offerings for cross-OS device lifecycle management in large enterprises.
Broad incumbents
- UiPath: Leading RPA platform positioned in the same Gartner Magic Quadrant for RPA where Samsung SDS has been placed for six consecutive years. Comparable on automation positioning and enterprise AI-driven process automation narrative.
- SAP Ariba: Procurement and supply chain suite within SAP's ERP ecosystem. Represents the entrenched incumbent Caidentia must displace, particularly in SAP-centric enterprises where Ariba is already integrated.
- Microsoft Intune: UEM/MDM component of Microsoft 365 and the broader Enterprise Mobility + Security suite. Represents the bundled incumbent threat to Samsung SDS America's standalone UEM positioning, especially in Microsoft-centric environments.
- IBM MaaS360: Cloud-based UEM offered as part of IBM Security's broader portfolio. Direct competitor in the enterprise mobility management space with overlap in government and regulated-industry customers.
Emerging players
- Hexnode: Cross-platform UEM vendor focused on SMB and mid-market with broad endpoint management features. Comparable to EMM and ZTM in feature scope but typically at lower price points and different buyer segments.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Samsung Data System social profiles
Digital presenceSamsung Data System financial estimates
Financial estimateRevenue estimate
Valuation estimate
Samsung Data System leadership team
Management profileNumber of profiles
Samsung Data System funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Samsung Data System M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Samsung Data System
What does Samsung Data System do?
Samsung Data System (Samsung SDS America) sells enterprise software and IT solutions focused on enterprise mobility management and AI-powered procurement. Its flagship product, Zero Touch Mobility (ZTM), is an automated EMM/UEM and device logistics platform built natively within ServiceNow that orchestrates the entire mobile device lifecycle. Caidentia is an AI-driven SaaS procurement platform optimizing design-to-pay and source-to-pay workflows. A standalone Enterprise Mobility Management (EMM) solution secures mission-critical devices for government and enterprise use.
Is Samsung Data System a public or private company?
Samsung Data System is a private company. It is classified as corporate owned and is currently operating.
When was Samsung Data System founded?
Samsung Data System was founded in -1. It employs 101 to 250 people.
Where is Samsung Data System based?
Samsung Data System is headquartered in Irving, United States, in the North America region.
How does Samsung Data System make money?
Three revenue lines are on record. Enterprise Software Solutions are the primary driver. The others are professional Services and managed Services.
Who are Samsung Data System's main competitors?
Direct peers on record are Coupa, Jamf, Ivanti, Ivalua and Omnissa (formerly VMware Workspace ONE). Broad incumbents are UiPath, SAP Ariba, Microsoft Intune and IBM MaaS360. Hexnode is listed as an emerging player.
Does Samsung Data System have an API?
No public API is recorded for Samsung Data System.
What industry is Samsung Data System in?
Samsung Data System's product category is Enterprise Mobility Management Software. Its primary akta.pro industry code is BPAEABAF, Endpoint & Device Management (UEM/MDM) Services. Its SIC code is 7370.