Sercide

What Sercide does

Sercide (legally SERVICIOS REGULATORIOS DE SERCIDE S.L.) is a Madrid-based private software and BPO services company that exclusively serves electricity distribution companies (distribuidoras) operating in Spain. The company builds and operates the Suite Volta, a cloud-based web application suite comprising four specialized modules: Volta GIS (a geographic information system built on Esri's ArcGIS platform for visualizing and managing electrical distribution infrastructure), Volta MDM (meter data management with a Secondary Concentrator for standardized data exchange with Red El\u00e9ctrica de Espa\u00f1a and marketers), Volta ATR (access-to-network management covering customer connection, contracting, billing, and settlement in compliance with CNMC reporting requirements), and Volta RTB (regulatory retribution calculation for distribution company remuneration). Sercide reports a customer base of more than 180 Spanish electricity distributors across regional provinces, with self-reported outcome metrics of 98% customer recommendation on Volta RTB, 100% on-time submission to official bodies, and 96% satisfaction.

The company's revenue model combines SaaS-style software subscriptions for the Volta modules with a substantial professional services and BPO business that includes BPO de ATR, BPO de Medidas, the SIR (Sistema Integral de Retribuci\u00f3n) outsourced retribution service, and a custom GIS integration service. Its flagship Servicios Integrales offering bundles ATR, Medidas, and Retribuci\u00f3n into a single outsourced contract under which Sercide personnel execute daily operations on behalf of the client, supported by dedicated account managers. Pricing is quote-based with multi-year contracts and personalized demonstrations, and go-to-market is enterprise field sales targeted at SMB distribution companies. The company has 34 employees, holds a Spanish PYME Innovaci\u00f3n recognition badge, and operates from a single Madrid headquarters (C/ Orense 70, Planta 3, 28020) with no disclosed international footprint.

Name

Sercide

Legal name

SERVICIOS REGULATORIOS DE SERCIDE S.L.

Website

https://sercide.com

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Sercide provides the cloud-based Suite Volta (GIS, MDM, ATR, RTB modules) and outsourced BPO services to more than 180 SMB electricity distribution companies in Spain, specializing in CNMC regulatory compliance and distribution operations.

Ownership category

akta.pro rank

Product category

Utility Software & Regulatory Compliance

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512)

SIC

Services-Engineering Services (8711)

akta.pro industry

PRIMARYEUADALAD

DER Monitoring, Telemetry & Communications (IEEE 2030.5, DNP3, SunSpec)

Energy, Utilities & Environment/Electric Transmission & Distribution (T&D)/Distributed Energy Resource (DER) Integration & Hosting Capacity

SECONDARYEUADALAI

DER Dispatch, Aggregation & Virtual Power Plant (VPP) Integration

Energy, Utilities & Environment/Electric Transmission & Distribution (T&D)/Distributed Energy Resource (DER) Integration & Hosting Capacity

Keywords

• Electricity distribution software
• Utility regulatory compliance
• Meter data management
• GIS network mapping
• Distribution company BPO

Headquarters

HQ city

Madrid

HQ country

Spain

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Software Subscriptions (Volta Suite): SaaS-type model with cloud-based web applications for electricity distribution management. Includes modules for GIS, MDM, ATR, and RTB managed through the Volta platform.
2. BPO Services: Business Process Outsourcing services for electricity distribution operations including SIR (Integral Remuneration System), BPO Medidas, and BPO ATR services. Personalized services where Sercide handles daily tasks on behalf of clients.
3. GIS Integration Services: Custom GIS services including digitization, cable overlap correction, shared electrical node correction, and new installation integration into existing GIS systems.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Sercide provides the Volta Suite, a cloud-based software platform purpose-built for electricity distribution companies in Spain, with four integrated modules: Volta GIS (geographic information system on ArcGIS), Volta MDM (meter data management with Secondary Concentrator), Volta ATR (third-party network access and contracting) and Volta RTB (regulatory retribution calculation). On top of the software, Sercide offers BPO services (BPO de ATR, BPO de Medidas, SIR for retribution and integral GIS services) and a flagship Servicios Integrales package under which its professionals execute daily operational tasks on behalf of distribution clients.

Product overview

Sercide offers the Suite Volta, an integrated platform plus modular product portfolio serving Spanish electricity distribution companies. The core is the Suite Volta, which unifies four named software modules — Volta ATR (access-to-network and contracting), Volta MDM (meter data management with Secondary Concentrator), Volta GIS (geographic information system built on ArcGIS), and Volta RTB (regulatory retribution) — into a single environment. On top of the software, Sercide provides BPO services (BPO de ATR, BPO de Medidas, SIR for retribution, and integral GIS services) through which its professionals execute the day-to-day operational tasks on behalf of distributors. The flagship full-service offering, Servicios Integrales, wraps all three core areas (ATR, Medidas, and Retribución) into a single outsourced contract.

Differentiator

Problem solved

Functional benefit

Products and services

• Servicios Integrales (Integrated Services)

Quantifiable outcome

• 98% of customers recommend Volta RTB product
• +3 more outcomes

Named customers10 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Three partnerships are on record, tiered core.

• CNMC (Comisión Nacional de los Mercados y la Competencia)coreOthersRegulatory oversight body for Spanish electricity markets. Sercide systems submit regulatory data and reports to CNMC as part of normal distribution operations. Products designed to comply with CNMC reporting requirements and validation rules.
• REE (Red Eléctrica de España)coreOthersSpanish electricity transmission system operator. Sercide systems exchange measurement data with REE through the Secondary Concentrator module. Volta MDM acts as channel for data exchange with REE and marketers.
• ArcGIS (Esri)coreTechnology or IntegrationArcGIS software platform used as foundation for Volta GIS product. GIS developed using ArcGIS technology, the reference brand in the sector. Custom data models designed for electrical distribution activity.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Others

• Esri (ArcGIS): Geographic information system platform that underpins Sercide's Volta GIS. Functions as a strategic enabling technology partner rather than a direct competitor, but its evolving pricing and platform decisions materially shape Sercide's product economics.

Direct peers

• Landis+Gyr: Provider of smart metering, meter data management, and grid management software for electric utilities. Overlaps directly with Sercide's meter data, network management, and regulatory submission workflows for distribution companies.
• Hexagon Safety, Infrastructure & Geospatial (Intergraph G/Technology): Provides utility-grade GIS and network management for electric, gas, and water operators. Competes with Sercide's Volta GIS for distribution network modeling and asset visualization.
• Itron: Global leader in utility meter data management and AMI solutions. Sercide's Volta MDM, including its Secondary Concentrator module for exchange with REE, competes in the same MDM/AMI software category used by electricity distributors worldwide.
• Trimble Utilities (Trimble Unity): GIS-centric utility asset management software used by electric distribution operators. Most direct competitive analog to Sercide's Volta GIS for managing distribution infrastructure spatially.

Broad incumbents

• SAP IS-U / SAP Utilities: Enterprise-grade utility billing and customer information system used by large electric and gas utilities. While broader than Sercide's niche, it can substitute for ATR and billing workflows at bigger distribution operators.
• Oracle Utilities (Oracle Opower / NMS): Large incumbent vendor of utility customer care, meter data management, and network management systems. Competes with Sercide's Volta Suite at larger IOUs and represents the most likely international incumbent threat to Sercide's Spanish footprint.
• Siemens Smart Infrastructure (Spectrum Power, Gridscale X): Offers utility-grade ADMS, GIS, and distribution management solutions. Represents a major European-headquartered incumbent that could localize for Spanish SMB distributors as Sercide's adjacent competitor set.
• Schneider Electric EcoStruxure (Grid Operations): Provides ADMS, OMS, and grid management software to electric utilities globally. Comparable in the GIS-adjacent distribution operations category where Sercide's Volta GIS and RTB compete, though aimed at larger utilities.

Regional players

• Indra (energy and utilities practice): Major Spanish IT services and systems integrator with an energy-and-utilities vertical. Most relevant Spanish-headquartered comparable, though Indra works at larger Spanish utilities than Sercide's SMB distributor base.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/sercideslu

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sercide