What MUNICIPALITY OF SERRES does

The Municipality of Serres (Δήμος Σερρών) is a Greek local government entity operating under the Hellenic Republic, headquartered at K. Karamanli 1 in the city of Serres, Central Macedonia. Established in its current form in 2011 under the Kallikratis Program (Law 3852/2010), it serves as the sole statutory local authority for the Serres regional unit, with jurisdiction covering multiple municipal districts including Ano Vrondou, Lefkonas, Oreini, Skoutarei, and K. Mitrousi. The municipality delivers mandated public services to its resident citizens, local businesses, and educational institutions — including waste management, civil registry, social welfare, urban planning, infrastructure maintenance, and education support.

Its core technology infrastructure comprises a portfolio of digital services anchored by the official municipal website (serres.gr), a digital services portal (serres.ctservices.gr), a tourism portal (tourism.serres.gr), a GIS mapping system, an e-Health portal, and a municipal radio station. The technology stack includes a digital budget transparency system with JSON API access, an online citizen request platform (Aitimata), digital payment systems, and seven municipal WiFi access points supplemented by WiFi4EU-funded locations. The municipality is WCAG 2.1 (Level AA) compliant and GDPR-compliant. It operates two wholly-owned subsidiaries: OPAKPA (Organization for Culture, Sports and Youth) and KEDIS (Center for Creative Employment for People with Disabilities).

The municipality's revenue model is non-commercial and tax-funded. It draws from five principal streams: municipal taxes and fees (property taxes, cleaning/lighting fees, business revenue fees, building permits), central government KAP grants (€13.58M for general purposes in 2026), EU structural and recovery funding (ESPO 2014-2020, ESPO 2021-2027, INTERREG Greece-Bulgaria, Recovery Fund Greece 2.0, Central Macedonia 2021-2027), municipal property income (rentals, markets, cemeteries, parking), and fines/penalties. The 2026 fiscal year shows a total budget of €63.88M (approved plus reforms), with affirmed revenues of €31.77M and collected revenues of €23.37M. Distribution is direct to citizens via KEP (Citizens Service Centers), the gov.gr national platform integration, and the municipal website.

Name

MUNICIPALITY OF SERRES

Legal name

Municipality of Serres (Δήμος Σερρών)

Website

https://serres.gr

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

11–50 employees

Short description

The Municipality of Serres (Δήμος Σερρών) is a Greek local government entity serving the city of Serres and surrounding districts in Central Macedonia, providing mandated public services — waste management, civil registry, social welfare, education support, and urban planning — to its resident citizens, local businesses, and schools through KEP service centers and digital platforms.

Ownership category

akta.pro rank

Product category

Local Government Services

NAICS

Other General Government Support (92119), Executive, Legislative, and Other General Government Support (921), Administration of Housing Programs, Urban Planning, and Community Development (9251)

SIC

Services-Management Services (8741), Services-Social Services (8300)

akta.pro primary industry

Local Public Health & Human Services Administration (BPAIACAK)

Keywords

• Local government services
• Municipal administration
• Waste management services
• Civil registry services
• Public infrastructure

Headquarters

HQ city

Serres

HQ country

Greece

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Others

Revenue model

1. Municipal Taxes and Fees: Collection of municipal taxes including property taxes (TAP), cleaning and lighting fees, fees on business revenue, building permits, and various service fees
2. Government Grants (KAP): Central government allocations for general purposes, school maintenance, school operations, fire protection, stray animal management, municipal cleaning staff salaries, and social programs
3. EU Funding Programs: European structural funds including ESPO 2014-2020, ESPO 2021-2027, INTERREG Greece-Bulgaria, Filodhimos II, Green Fund, Recovery Fund Greece 2.0, Central Macedonia programs
4. Municipal Property Income: Rentals from municipal properties, markets, cemeteries, parking, sports facilities, and land cultivation
5. Fines and Penalties: Traffic violations, parking fines, building code violations, cleanliness regulation penalties

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

The Municipality of Serres is a Greek local government entity delivering mandated public services to residents of the Serres regional unit in Central Macedonia. Core services include waste management, civil registry and documentation, education support, social welfare, infrastructure maintenance, urban planning, building permits, environmental protection, and community development. Services are distributed through physical service centers (KEP), the municipal website serres.gr, the national gov.gr platform, and dedicated portals for digital services and tourism.

Product overview

The Municipality of Serres operates a unified platform of digital and administrative services. The core offering is the official municipal website (serres.gr), which serves as the primary gateway for citizen services, announcements, and administrative functions. Supporting this are specialized portals for digital services (serres.ctservices.gr), tourism (tourism.serres.gr), GIS mapping, e-health services, and municipal radio broadcasting. The municipality also maintains a budget data API for public financial transparency.

Differentiator

Problem solved

Functional benefit

Brands

• SVAK (ΣΒΑΚ) - Sustainable Urban Mobility Plan: Sustainable Urban Mobility Plan for Serres focusing on traffic management, parking, accessibility, public transport, cycling, and urban environment improvement.
• GREEN-CREW

Products and services

• Official Municipal Website and Digital Services Platform (serres.gr) Primary digital gateway providing citizens with access to municipal information, news, announcements, online citizen requests (Aitimata), digital payments (ilektronikes pliromes), budget transparency data, and administrative services. Integrates with the national gov.gr platform for electronic government services.
• KEP Citizens Service Centers (Κέντρο Εξυπηρέτησης Πολιτών) Physical service centers providing face-to-face citizen services for civil documentation, administrative procedures, certificate issuance, and direct government service access. Operates as the primary in-person touchpoint for residents needing municipal documentation and administrative support.
• Waste Management and Cleaning Services Municipal waste collection, street cleaning, recycling (Anakyklosi), and cleanliness services for residents and businesses across the municipality. Includes dedicated Cleaning Services Division and participation in GREEN-CREW biowaste management pilot projects.
• Tourism Portal (tourism.serres.gr) Dedicated tourism guide portal featuring Serres city history, attractions, cultural sites, and visitor information. Supports tourism promotion for the municipality and regional economic development.
• Building Permits and Urban Planning Services (Poleodomias) Municipal service handling building permits, urban planning, and real estate property management for residents and businesses within the municipality. Includes the Department of Urban Planning and Real Estate Property Management (Πολεοδομίας και Διαχείρισης Ακίνητης Περιουσίας).
• Social Welfare and Community Support Services Social protection, health services, women's counseling center, community center with Roma outreach, and basic goods provision structure. Includes the Directorate of Social Protection and Health (Διεύθυνση Κοινωνικής Προστασίας και Υγείας) and related programs for vulnerable populations.
• Education Support Services Municipal support for primary and secondary schools including school building maintenance, operational funding, cleaning staff salaries, and educational programs. Includes the Directorate of Education, Sports and Culture and the Directorate of Preschool Education.
• Municipal WiFi Network Public WiFi service with seven municipal access points across the city plus additional WiFi4EU-funded locations, providing free internet access to residents and visitors.
• Municipal Radio Station Local radio broadcasting service operated by the municipality, providing news, announcements, and community information to residents.
• e-Health Services Portal Electronic health-related services portal providing citizens with digital access to health-related municipal services and information.

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Municipality of NestoscoreStrategic or Co-development Partner · 1 January 2014Co-partner in GREEN CREW project under INTERREG V-A Greece-Bulgaria 2014-2020 program, focused on green employment in biowaste management. Both municipalities implementing pilot composting units.
• Aristotle University of ThessalonikicoreStrategic or Co-development Partner · 1 January 2014Academic partner in GREEN CREW project providing scientific expertise in waste management and social economy. Professor Triantafillidis leading academic contributions.
• Municipality of BlagoevgradcoreStrategic or Co-development Partner · 1 January 2014Bulgarian partner in GREEN CREW project under INTERREG Greece-Bulgaria 2014-2020 cooperation program, focusing on social economy and green employment in waste management.
• Fosses, FranceminorStrategic or Co-development Partner · 1 January 2013Twin city relationship established for cultural exchange and municipal cooperation between Serres and Fosses, France.
• Veliko Turnovo, BulgariaminorStrategic or Co-development Partner · 1 January 2013Twin city relationship with Veliko Turnovo, Bulgaria for municipal cooperation and cultural exchange.
• Petrich, BulgariaminorStrategic or Co-development Partner · 1 January 2013Twin city relationship with Petrich, Bulgaria for regional cooperation and cultural ties.
• European Union (EU)coreOthersEU funding through multiple programs: ESPO 2014-2020, ESPO 2021-2027, INTERREG Greece-Bulgaria, Recovery Fund Greece 2.0, Central Macedonia 2021-2027. Major source of infrastructure and development funding.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Municipality of Larissa: Mid-sized Greek regional capital municipality operating under the same national legal framework. Comparable in service portfolio, digital service delivery ambitions, and EU-funded project execution.
• Municipality of Thessaloniki: The largest municipality in Central Macedonia, Greece. Directly comparable as a Greek municipal government operating under the same Kallikratis framework, providing similar administrative, social, and digital services at significantly larger scale.
• Municipality of Drama: Adjacent regional unit municipality in Eastern Macedonia-Thrace. Comparable scale, governance structure, and reliance on EU structural funds for regional development projects.
• Municipality of Nestos: Direct Greek partner in the GREEN CREW biowaste project. Smaller coastal municipality in Kavala regional unit, sharing the same cross-border cooperation program and waste management innovation priorities.
• Municipality of Patras: Greek regional municipality with similar service scope and Kallikratis-era structural characteristics. Comparable as a benchmark for digital municipal services and EU program execution in regional Greece.
• Municipality of Kavala: Neighboring municipality in Eastern Macedonia-Thrace, Greece. Comparable in terms of regional-scale municipal administration, EU funding access, and the social service delivery mandate of mid-sized Greek municipalities.
• Municipality of Volos: Mid-sized Greek coastal municipality in Thessaly. Comparable in administrative structure, social service delivery, and dependency on EU programs for infrastructure investment.

Broad incumbents

• Region of Central Macedonia: Regional government authority that encompasses Serres and several other municipalities. While operating at a higher administrative level, it co-finances and coordinates EU-funded programs through which the Municipality of Serres receives funding.

Regional players

• Municipality of Blagoevgrad: Bulgarian cross-border partner in the GREEN CREW project. Operates in the same INTERREG region with similar administrative responsibilities and biowaste/green transition priorities, though under a different national legal framework.

Others

• Hellenic Ministry of Interior: National-level supervisory authority overseeing Greek municipalities including Serres. Relevant as the principal source of KAP grants and the regulator of municipal governance under the Kallikratis framework.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCbRO-1aafk0oFQLViCXxPCw
• Facebookfacebook.com/DimosSerrwnofficial
• LinkedInlinkedin.com/company/municipality-of-serres

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about MUNICIPALITY OF SERRES