What DIRICKX Services does

DIRICKX Services is the maintenance, repair, and installation services division of the DIRICKX Group, headquartered in Congrier, France (RCS Laval 750 560 260, share capital €320,000). The company specializes in servicing automated portals, rising barriers, turnstiles, and access control systems across France, employing approximately 50 collaborators including 20 field technicians deployed nationally. Its core operational metrics include 4,200 installations per year, 2,000 corrective interventions annually, 1,700 active maintenance contracts covering 7,300 equipment units, and 200 access control engineering projects.

The company's technical platform is built around Link-x, a proprietary web-based access control management and supervision solution that enables remote administration of portal motors, real-time fault alerting, passage counting, and technician intervention optimization. Product offerings span three access control tiers: Gamme Autonome (local management with keypads, intercoms, remote controls), Gamme Connectée (remote management with VIGIK badge readers, connected boxes, video panels), and Supervision (high-security environments with LAPI license plate recognition and intrusion detection). All installations carry NF EN 13241-1 certification, and technicians hold electrical habilitation, chemical risk, and CACES certifications.

DIRICKX Services generates revenue through four streams: recurring maintenance contracts (Sérénité 48H, Confiance 48H, Confiance 72H tiers on annual, 2-year, or 5-year commitments with 48-72 hour intervention guarantees), one-time installation and commissioning services, on-demand repair and troubleshooting, and spare parts sales. The go-to-market is predominantly direct enterprise field sales supplemented by a national toll-free number, online quote forms, and channel partnerships. The primary customer base comprises large French and multinational enterprises in industrial, logistics, transportation, energy, and food processing sectors — including Air Liquide, SNCF, Total, Veolia, Lactalis, DPD, and Keolis — with a secondary segment of individual residential gate owners.

Name

DIRICKX Services

Legal name

DIRICKX Services

Website

https://services.dirickx.fr

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

DIRICKX Services is the French maintenance, repair, and installation services division of the DIRICKX Group, specializing in automated portals, barriers, turnstiles, and access control systems for enterprise and residential clients across France, supported by a national network of certified technicians and the Link-x remote management platform.

Ownership category

akta.pro rank

Headquarters

HQ city

Congrier

HQ country

France

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Maintenance Contracts: Recurring maintenance contracts (Sérénité 48H, Confiance 48H, Confiance 72H) providing preventive maintenance visits, priority intervention, spare parts replacement, and compliance with safety regulations. Contracts are annual with 2-year or 5-year commitment options.
2. Installation and Commissioning (Mise en service): One-time services for installation, motor connection, safety accessory connection, and system testing and calibration for gates, barriers, and turnstiles.
3. Repair and Troubleshooting (Dépannage): On-demand repair services with 72-hour guaranteed response under maintenance contract. Includes diagnosis and remediation of malfunctions.
4. Spare Parts Sales: Sale of original and compatible spare parts for portals, rising barriers, and turnstiles with 48-72 hour delivery for catalog products and on-request delivery for other brands.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

DIRICKX Services provides installation, commissioning, preventive maintenance, repair, and spare parts services for motorized gates, rising barriers, turnstiles, and access control systems across France. It operates through a national network of approximately 20 certified technicians serving industrial sites, logistics centers, sensitive facilities, and commercial properties, supplemented by the Link-x software platform for remote access control management and supervision.

Product overview

DIRICKX Services is a maintenance and repair service provider for gates, barriers, and access control systems throughout France. The offering is organized as a service platform with Link-x as the central software solution for access control management and supervision, complemented by three maintenance contract tiers (Sérénité 48H, Confiance 48H, Confiance 72H). Core services include commissioning (Mise en Service), intervention and troubleshooting, spare parts supply, and access control solutions across three product ranges: Gamme Autonome (autonomous/local control), Gamme Connectée (connected/remote management), and Gamme Connectée Pro (professional-grade connected). Hardware products span industrial and residential gates (swing, sliding, self-supporting), rising barriers, turnstiles, retractable bollards, and fast-folding security gates. The company also offers a warranty extension program as an add-on to maintenance contracts.

Differentiator

Problem solved

Functional benefit

Brands

• Link-x: Complete solution for access control management and supervision, allowing remote administration of portals and barriers, real-time alerts for faults, and technician intervention optimization.

Products and services

• Link-x Access Control Management & Supervision A complete access control management and supervision solution that allows remote administration of portal motors (ALLIX) and access controls, real-time web-based fault alerts, passage counting, technician intervention optimization, and QR CODE access control. Includes a Link-x card, access control accessories, web interface, and 5-day-per-week assistance. Customers include SNCF (Saint-Quentin-Falavier) and Sea Invest (Bassens).
• Maintenance Contract (Sérénité 48H / Confiance 48H / Confiance 72H) Annual maintenance contracts available in three tiers (Sérénité 48H, Confiance 48H, Confiance 72H) with 2- or 5-year commitment options, providing 2 annual preventive maintenance visits, compliance verification, electronic and mechanical system checks, consumables replacement, spare parts, and 48- or 72-hour intervention response guarantees. 1,700 contracts currently active covering 7,300 equipment units.
• Mise en Service (Commissioning & Installation) One-time professional service covering motor installation and connection, safety accessory connection, and full system adjustments and testing for gates, rising barriers, and turnstiles. Certified to NF EN 13241-1 standard. Approximately 4,200 installations performed per year.
• Intervention et Dépannage (Repair & Troubleshooting) On-demand technical assistance and emergency repair with 72-hour guaranteed response time under maintenance contract. Includes diagnosis and remediation of gate, barrier, and turnstile malfunctions. Approximately 2,000 curative interventions performed annually.
• Pièces Détachées (Spare Parts) Original and compatible spare parts for portals, rising barriers, and turnstiles with 48-72 hour delivery for DIRICKX catalog products and on-request delivery for other brands. Free shipping over €2,000 HT within mainland France.
• Contrôle d'Accès (Access Control Solutions) Access control solutions organized in three ranges: Gamme Autonome (local management with remote controls, interphones, keypads, key switches, videophone kits, magnetic vehicle detectors, push buttons) for small sites; Gamme Connectée / Connectée Pro (remote management with VIGIK badge readers, connected boxes, audio/video panels, bollards) for larger high-traffic sites; and Supervision (high-security with LAPI automatic license plate recognition, shock-cable intrusion detection, and engineering).
• Garanties (Warranty Extensions) Warranty extension offering 6 additional months of coverage when subscribing to a maintenance contract, applicable to motorized portals manufactured by DTI (excluding wear parts). Standard warranty is 1 year.

Quantifiable outcome

• 4,200 installations performed annually
• +3 more outcomes

Named customers14 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Two partnerships are on record, tiered core.

• AFIDFcoreStrategic or Co-development PartnerAFIDF specializes in the installation, maintenance, and repair of automatic doors in the Île-de-France region. With over 20 years of expertise, AFIDDF's integration into DIRICKX Services expands the company's perimeter offerings and strengthens presence in the Paris region.
• Clôtures BataillecoreChannel Partner/ Reseller/ DistributorLong-term partnership of approximately 20 years. Bataille Clôtures recommends DIRICKX Services to their fence installation customers, ensuring perfect product knowledge and additional warranty coverage. DIRICKX Services provides rapid response (often under 24 hours) and good spare parts availability.

Scale indicators7 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Groupe SNEF: French multi-technical services group with electrical, security, and access control capabilities. Direct competitive overlap with DIRICKX Services for facility maintenance, security, and access control on industrial and sensitive sites.
• SPIE France: Major French multi-technical facility services provider offering electrical, mechanical, and security maintenance. Comparable to DIRICKX Services as a field-services competitor for industrial and commercial maintenance contracts, including access control.
• dormakaba: Global provider of access control and entrance solutions, including automatic doors and electronic access. Comparable to DIRICKX Services in access management for commercial and industrial facilities, with a broader product portfolio.
• ASSA ABLOY (Automatic Doors division): Global leader in access solutions including automatic doors and entrance automation. Overlaps with DIRICKX Services through AFIDF's automatic door business and broader access management offerings.
• Somfy: French-headquartered global leader in smart access and automation for residential and commercial buildings, including gate and door motors. Overlaps with DIRICKX Services in motorization and access control for residential and light commercial sites.

Emerging players

• Stanley Access Technologies (Stanley Black & Decker): Provider of automatic door installation, maintenance, and modernization services. Comparable to DIRICKX Services' AFIDF division in automatic door service operations, though primarily US-focused.

Direct peers

• FAAC Group: Manufacturer of automation systems for gates, barriers, and doors, with a strong presence in Europe including France. Comparable to DIRICKX Services in providing automated access solutions and supporting maintenance/service for installed equipment.
• CAME: Italian-headquartered global manufacturer and service provider of gate automation, access control, and barrier systems. Direct peer to DIRICKX Services in motorized portal and access control solutions, including installer/service networks.
• Bft (part of Somfy Group): European gate and barrier automation manufacturer with installer/service network. Directly comparable to DIRICKX Services in motorizing portals, barriers, and access control for residential and industrial sites.
• Automatic Systems: Belgian manufacturer of pedestrian and vehicle access control equipment (barriers, turnstiles, speed gates). Direct peer to DIRICKX Services in physical access infrastructure for industrial, logistics, and sensitive sites.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UC_gp7ylPRCrxi9XtHfMWhMg
• Facebookfacebook.com/DIRICKXIndustries
• LinkedInlinkedin.com/company/dirickx_services

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DIRICKX Services