Serviu RM

What Serviu RM does

Serviu Metropolitano (Servicio de Vivienda y Urbanización de la Región Metropolitana) is the regional autonomous service of Chile's Ministry of Housing and Urbanism (MINVU) charged with executing national housing and urban development policy across all 52 communes of the Santiago Metropolitan Region. Established in 1976 under Decreto Supremo N°355 (V. y U.), the institution is a state entity without private shareholders, governed by a Director appointed through Chile's Alta Dirección Pública system; the current Director is Roberto Acosta Kerum, ratified by President Gabriel Boric in November 2023. Its mandate covers the full lifecycle of housing delivery: needs assessment, subsidy administration, technical review of construction projects, urbanization, paving, emergency response, and post-delivery title transfers. The institution serves a population exceeding 7 million residents, targeting families across socioeconomic brackets — from vulnerable populations up to 40% RSH who access the D.S.49 Fondo Solidario, to middle-class families up to 60% RSH who apply to D.S.1 Tramo 1/2/3 purchase subsidies (600–2,200 UF), plus rental support (D.S.52, 170 UF), housing improvement (D.S.27), rural construction (D.S.10), leasing (D.S.120), and social integration (D.S.19). The entity does not generate commercial revenue; it administers public funds allocated by MINVU and disburses subsidies valued in Unidades de Fomento (UF) to eligible beneficiaries.

The product surface combines government subsidy programs with an internal digital platform stack. Housing-related programs span acquisition subsidies (D.S.19, D.S.1 Tramos 1–3, D.S.49, D.S.120), construction subsidies (D.S.49, D.S.1 Tramos 2–3), a rental subsidy (D.S.52), and home/neighborhood improvement (D.S.27, D.S.10). The direct construction program (PED) reactivates Serviu RM's role as an in-house developer of social housing. Digitally, the institution runs Serviu Pro (internal work modernization), Sistema PAVEL (project review and inspection for the Pavement and Road Works Subdirectorate), C-EGRESO (provider payment portal), SISCORR (online breakage and road occupation permits), and the Pavimentación Portal — all integrated with MINVU's national online subsidy systems and authenticated through Chile's Clave Única single sign-on. Distribution combines seven physical OIRS offices (Santiago, Puente Alto, San Bernardo, Talagante, Melipilla, Colina), 28 authorized municipal application points, organized housing committees, and a COSOC (Consejo de la Sociedad Civil) participatory mechanism for civil society input. Specialized units include the Gender Unit for inclusive program design and the Centro de Monitoreo de Emergencias for climate-disaster coordination. Recent documented outcomes include 700+ families subsidized in the San Bernardo "Nueva Esperanza de Nos" project, 194 property titles delivered in Peñaflor's Villa Magdalena Petit, and 39 property deeds in Pudahuel, demonstrating throughput across both new construction and regularization of existing social housing.

Name

Serviu RM

Legal name

Servicio de Vivienda y Urbanización de la Región Metropolitana

Website

https://serviumetropolitana.minvu.gob.cl

Company type

Private

Founded year

1976

Operating status

Operating

Headcount range

101–250 employees

Short description

Serviu RM is Chile's regional housing and urbanization service for the Santiago Metropolitan Region, administering MINVU housing subsidies — including acquisition (D.S.1, D.S.49), rental (D.S.52), construction, and improvement programs — to vulnerable, middle-class, rural, and informal-settlement families across all 52 communes.

Ownership category

akta.pro rank

Product category

Government Housing Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251)

SIC

Services-To Dwellings & Other Buildings (7340), Services-Social Services (8300)

akta.pro primary industry

Public Housing & Social Housing Development/Modernization Programs (FSALAKAH)

akta.pro secondary industries

National Housing Finance Agencies & Ministries (FSALAKAB), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)

Keywords

• Government housing services
• Social housing programs
• Urban development
• Housing subsidies
• Land titling regularization

Headquarters

HQ city

Santiago

HQ country

Chile

HQ region

Latin America

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Government Housing Subsidies Administration: Serviu RM administers public funds for housing subsidies distributed to eligible families. The institution does not generate commercial revenue but manages budgetary resources from the Ministry of Housing and Urbanism for program implementation.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Serviu RM is the regional agency under Chile's Ministry of Housing and Urbanism (MINVU) tasked with delivering social housing in the Santiago Metropolitan Region. It administers housing subsidies, constructs and maintains public housing, regularizes land tenure for vulnerable families, and partners with municipalities on urban regeneration projects such as "Quiero mi Barrio" and condominium improvement programs. Funded primarily through annual budget transfers from MINVU, it operates without a profit motive to extend state housing policy to qualifying households.

Product overview

Serviu RM (Servicio de Vivienda y Urbanización de la Región Metropolitana) is the autonomous regional service of Chile's Ministry of Housing and Urbanism (MINVU) responsible for executing housing policies and programs in the Santiago Metropolitan Region. Its offering combines government social programs with a digital services platform. The core housing programs include acquisition subsidies (D.S.19, D.S.1 Tramos 1–3, D.S.49, D.S.120), construction subsidies (D.S.49 and D.S.1 Tramos 2–3), rental subsidy (D.S.52), and improvement programs (D.S.27, D.S.10). Serviu RM also manages the Programa de Edificación Directa (PED) for direct social housing construction, the Pavimentación Participativa program, and specialized units for emergency monitoring, civil society participation (COSOC), and gender equity. The digital infrastructure consists of internal platforms (Serviu Pro, Sistema PAVEL, C-EGRESO, SISCORR, Portal Pavimentación) and integrations with MINVU's central online systems for subsidy applications, certificate issuance, and citizen services.

Differentiator

Problem solved

Functional benefit

Products and services

• DS 1 - Título I: Tramo 1 and 2 housing subsidies Direct demand-side subsidies (DS N°1) granting up to UF 950 depending on household characteristics for first-home acquisition, intended for households in RSE Tramo 1 and 2 who lack ownership history. Applicants receive an individual subsidy at no cost, applied through Serviu RM in the Metropolitan Region.
• DS 49 / DS 1 (Tramo 3) housing subsidy for middle-income families Direct demand-side housing subsidy for households in RSE Tramo 3 to acquire or build a first home, providing a UF-denominated grant applied through Serviu RM for families in the Santiago Metropolitan Region.
• Programa de Mejoramiento de Condominios Sociales (DS 27) Multifamily housing rehabilitation program co-financed between Serviu RM, the condominium owners and the municipality, providing technical assistance and partial financing to repair deteriorated social housing estates in the Santiago Metropolitan Region.
• Quiero mi Barrio neighborhood regeneration program Flagship MINVU urban regeneration program delivered regionally by Serviu RM and municipalities that finances physical works and social plans in vulnerable barrios; geared to recovering public space, facades, lighting and community facilities in targeted neighborhoods.
• Land titling and tenure regularization (D.L. 2.885 / Programa de Regularización) Free legal service that issues deeds and titles to occupants of irregular plots (loteos irregulares) and settlements, integrating Serviu RM's case registry, the Conservador de Bienes Raíces and the Serviu Metropolitano / MINVU "Títulos" digital platform. Designed for households who have occupied a plot for years without formal title.
• DS 52 - Subsidio de Mejoramiento de la Vivienda (PVBT) for incremental housing improvements Targeted subsidy for low-income owners to carry out incremental improvements (roofing, walls, sanitation, energy efficiency) on existing homes, applied through Serviu RM in coordination with municipalities and the technified Entity of Building Inspection (IEB).
• Rental subsidy DS 52 / DS 19 for vulnerable renters Monthly housing allowance for vulnerable households that rent on the private market, intended to reduce rental burden and prevent crowding, administered through Serviu RM with annual calls and waiting lists.
• PEETAH / Mejoramiento de Entorno and urban-stock assessment programs Urban improvement line that funds public-space and infrastructure upgrades around social housing estates, with Serviu RM acting as project owner in the Metropolitan Region and coordinating with municipalities on priority selection.

Quantifiable outcome

• 700+ families received housing subsidies in San Bernardo project
• +4 more outcomes

Named customers3 records

Segments6 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature4 records

Partnerships

One partnership is on record.

• Asociación Chilena de Municipalidades (ACHM)coreStrategic or Co-development Partner · 6 July 2026Partnership agreement for strengthening municipal management in informal settlements (campamentos). Serviu Metropolitano and ACHM signed collaboration agreement at Serviu headquarters (Serrano 45) with participation of Director Roberto Acosta Kerum and ACHM president. Focus on coordinated intervention in camps across the Metropolitan Region.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• SERVIU Región del Biobío: Another regional SERVIU office under MINVU, administering identical housing subsidy portfolio (D.S.1, D.S.49, D.S.52, etc.) in the Biobío Region. Operates with same regulatory authority structure as Serviu RM.
• SERVIU Región de la Araucanía: Regional SERVIU office administering housing subsidies and urban development in the Araucanía Region, operating under identical institutional structure and subsidy programs as Serviu RM.
• SERVIU Región de Valparaíso: Sister regional SERVIU office operating under MINVU in the Valparaíso Region, executing the same national housing subsidy programs and urban development mandate at regional level. Most directly comparable in scope, function, and institutional structure to Serviu RM.

Broad incumbents

• Hong Kong Housing Authority: Large-scale public housing authority operating public rental housing and subsidized home ownership programs. Comparable as a statutory housing authority executing comprehensive housing programs, though operating at much larger scale and under different governance model.
• INFONAVIT (Mexico): Mexico's federal housing institute for workers, providing mortgage financing and housing subsidies. Functions as a comparable Latin American state-backed social housing institution with similar mission of expanding housing access, though operating under a different contributory financing model.
• Ministerio de Vivienda y Urbanismo (MINVU): National parent ministry that defines Chilean housing policy and channels funding to all regional SERVIUs. Sets the regulatory framework and program design that Serviu RM executes at regional level.

Regional players

• Caja de Vivienda Popular (Colombia): Colombian district-level public housing entity providing social housing solutions and urban improvement programs in Bogotá. Comparable as a sub-national government institution with social housing construction and improvement mandate.
• Banco Hipotecario del Uruguay (BHU): Uruguay's state-owned mortgage and social housing bank, providing subsidized housing finance and social housing programs. Comparable as a regional Latin American state institution with social housing mandate, though operating in a different country.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@serviurm5642
• LinkedInlinkedin.com/company/serviu-rm

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Serviu RM