SERVPRO of Eau Claire

What SERVPRO of Eau Claire does

SERVPRO of Eau Claire is a locally owned and operated franchise operating under the nationwide SERVPRO restoration and cleaning system, headquartered at 323 N. Dewey Street in Eau Claire, Wisconsin. Founded in 2010 by Tom and Beth Hanaman, the franchise serves Eau Claire County and the broader Chippewa Valley region, including Altoona, Augusta, Lake Hallie, Fall Creek, and Fairchild. The business is small in scale, with 12 employees, and operates 24/7, 365 days per year to provide emergency property damage response. The primary USPs are 24/7 emergency response, IICRC-certified technicians, and direct-referral relationships with insurance carriers, property managers, and first responders.

The service portfolio is organized around five core restoration categories (water damage, fire damage, mold remediation, storm damage response, and post-damage construction/reconstruction) plus two cleaning modules (general cleaning such as carpet/upholstery and specialty cleaning including biohazard, sewage, virus/pathogen, packout, document restoration, and odor removal). The underlying technology is specialized drying and extraction equipment deployed on-site, supported by professional cleaning products and IICRC-certified methodologies. The Emergency Ready Profile (ERP) is offered as a free pre-incident planning tool to commercial customers.

The revenue model is professional services on a quote-based, pay-as-you-go billing basis, with three revenue streams: restoration and remediation services, cleaning services, and construction/reconstruction services. Go-to-market is sales-led and direct, with customer acquisition driven by insurance referrals, property management relationships, real estate and building trade contractors, first responder referrals, national account programs, and top-of-funnel brand awareness generated by the SERVPRO parent (PGA TOUR/LPGA sponsorships, TV/cable advertising, SEO on the local franchise site). The franchise holds a 4.6-star Google rating across 66 reviews, and the broader SERVPRO system is majority-owned by Blackstone following its 2019 investment.

Name

SERVPRO of Eau Claire

Legal name

SERVPRO of Eau Claire

Website

https://servproeauclaire.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

11–50 employees

Short description

SERVPRO of Eau Claire is a locally owned 12-person franchise in Eau Claire, Wisconsin, providing 24/7 emergency water, fire, mold, and storm damage restoration plus cleaning and reconstruction services to residential and commercial customers in the Chippewa Valley.

Ownership category

akta.pro rank

Product category

Property Damage Restoration Services

NAICS

Remediation Services (562910), Remediation and Other Waste Management Services (5629), Carpet and Upholstery Cleaning Services (56174)

SIC

Sanitary Services (4950), Services-Miscellaneous Repair Services (7600)

akta.pro industry

PRIMARYBPALALAI

Emergency Response & Disaster Recovery (Water Intrusion/Mold/Contamination)

Business & Public Services/Waste Management & Remediation Services/Asbestos, Lead & Mold Abatement Services

SECONDARYHSAEAHAO

Water Damage Dry-Out & Sanitization

Home & Personal Services/Home Cleaning & Housekeeping/Disinfection/Sanitization & Biohazard Cleaning

SECONDARYHSAPAOAD

Smoke, Soot & Odor Remediation

Home & Personal Services/Residential Renovation Services/Fire, Water & Storm Damage Restoration (Residential Rebuild)

SECONDARYHSAPAOAA

Emergency Mitigation & Site Stabilization (Board-Up, Tarping, Water Extraction)

Home & Personal Services/Residential Renovation Services/Fire, Water & Storm Damage Restoration (Residential Rebuild)

SECONDARYHSAEADAI

Post-Disaster Reconstruction Cleaning (After Repairs)

Home & Personal Services/Home Cleaning & Housekeeping/Post-Construction/Renovation Cleaning

SECONDARYHSAPAOAF

Contents & Personal Property Restoration (Pack-Out, Cleaning, Storage)

Home & Personal Services/Residential Renovation Services/Fire, Water & Storm Damage Restoration (Residential Rebuild)

SECONDARYIMAIADAM

Disinfection, Biohazard & Trauma Scene Cleanup

Industrials, Manufacturing & Construction/Industrial Services & Facility Operations/Cleaning, Janitorial & Sanitation Services

Keywords

• Property damage restoration
• Water damage cleanup
• Fire damage restoration
• Mold remediation services
• Commercial cleaning services

Headquarters

HQ city

Eau Claire

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. Restoration and Remediation Services: One-time service fees for emergency cleanup and restoration of fire, water, mold, and storm damage to residential and commercial properties. Includes mitigation, remediation, and reconstruction services.
2. Cleaning Services: General and specialty cleaning services including carpet/upholstery cleaning, air duct/HVAC cleaning, biohazard cleanup, and COVID-19 cleaning (Certified: SERVPRO Cleaned program).
3. Construction Services: Post-damage reconstruction and general contracting services following fire, water, or storm damage restoration.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

SERVPRO of Eau Claire provides emergency property damage restoration and cleaning services for residential and commercial customers in the Chippewa Valley, including water damage restoration, fire and smoke damage cleanup, mold remediation, storm damage response (board-up and roof tarping), and post-damage construction/reconstruction. The franchise also delivers general cleaning (carpet/upholstery, ceilings, floors, walls) and specialty cleaning (biohazard, sewage, virus/pathogen, air duct/HVAC, odor removal, document and contents restoration). Services are delivered 24/7/365 by IICRC-trained technicians.

Product overview

SERVPRO of Eau Claire is a locally owned franchise operating within the nationwide SERVPRO restoration and cleaning franchise system (over 1,700+ locations). The company offers an integrated suite of emergency restoration and professional cleaning services organized around a core platform of property damage restoration (water damage, fire damage, mold remediation, storm damage) supplemented by construction reconstruction and both general and specialty cleaning services. The product portfolio includes core service modules (Water Damage Restoration, Fire Damage Restoration, Mold Remediation, Storm Damage Response, Construction Services), cleaning service modules (General Cleaning with carpet/upholstery care and Specialty Cleaning including biohazard, pathogen cleaning, and contents restoration), and Commercial Services for business properties. Additionally, SERVPRO offers a proprietary line of professional cleaning products including disinfectants (SERVPROXIDE), stain removers, deodorizers, and specialty cleaning solutions for both residential and commercial use.

Differentiator

Problem solved

Functional benefit

Products and services

• Water Damage Restoration Emergency water extraction, structural drying, and dehumidification services to restore properties affected by water damage from burst pipes, flooding, leaks, or sewage backups. Targeted at residential and commercial property owners in western Wisconsin.
• Fire Damage Restoration Cleanup and restoration of properties after fire, smoke, and soot damage, including debris removal, contents cleaning, and odor elimination. For residential and commercial customers in the Chippewa Valley.
• Mold Remediation Assessment, containment, removal, and remediation of mold and mildew growth to restore healthy indoor environments in residential and commercial properties.
• Storm Damage Response Emergency response services for storm and disaster damage including roof tarping, board-up, and property protection to secure damaged properties until permanent repairs can be made.
• Construction Services Post-damage reconstruction and general contracting services to restore residential and commercial properties to pre-loss condition, following fire, water, or storm damage restoration.
• General Cleaning Professional general cleaning services including carpet/upholstery cleaning, ceiling/floor/wall cleaning, and drapes/blinds cleaning for residential and commercial properties.
• Specialty Cleaning Advanced cleaning services including air duct/HVAC cleaning, biohazard/crime scene cleanup, sewage cleanup, virus/pathogen cleaning (COVID-19), packout and contents restoration, document restoration, odor removal, and vandalism/graffiti restoration.
• Commercial Services Business-focused restoration and cleaning services for commercial properties including offices, retail spaces, and industrial facilities, including large loss response and ongoing cleaning services.
• Emergency Ready Profile (ERP) Free preparedness service offered to commercial and residential customers to document building layout, shut-off locations, and key contact information in advance, enabling faster property emergency response.

Quantifiable outcome

• Faster to any size disaster - Available 24/7, 365 days per year
• +1 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Nine partnerships are on record, tiered core, minor and flagship.

• Tom and Beth Hanaman (Franchise Owners)coreOthers · 1 January 2010Tom and Beth Hanaman realized their dream of owning a SERVPRO franchise when they purchased SERVPRO of Eau Claire in 2010, after many years working in restoration under another franchise owner.
• Big Brothers & Big Sisters of Northwestern WisconsinminorOthersCommunity nonprofit organization that benefits from SERVPRO of Eau Claire's annual charity golf outing sponsorship.
• Boys & Girls Club of the Greater Chippewa ValleyminorOthersCommunity nonprofit organization that benefits from SERVPRO of Eau Claire's annual charity golf outing sponsorship.
• Feed My People Food BankminorOthersCommunity nonprofit organization that benefits from SERVPRO of Eau Claire's annual charity golf outing sponsorship.
• Bolton Refuge HouseminorOthersCommunity nonprofit organization that benefits from SERVPRO of Eau Claire's annual charity golf outing sponsorship.
• Chippewa Falls Area Chamber of CommerceminorOthersLocal chamber of commerce member supporting community engagement and local business network.
• Eau Claire Area Chamber of CommerceminorOthersLocal chamber of commerce member supporting community engagement and local business network.
• PGA TOURflagshipStrategic or Co-development PartnerSERVPRO is the Official Cleanup and Restoration Company of the PGA TOUR and PGA TOUR Champions. Partnership includes presenting sponsorship of the CHUBB Classic presented by SERVPRO.
• LPGA (Ladies Professional Golf Association)flagshipStrategic or Co-development PartnerSERVPRO joined forces with LPGA as Official Partner in 2024, designated as Official Mulligan Partner and Official Cleanup and Restoration Company. Partnership includes presenting sponsorship at tournaments and the Mulligan program supporting First Responders Children's Foundation.

Scale indicators3 records

Recent moves5 records

Expansion highlights3 records

Market position

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/servpro-of-eau-claire

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SERVPRO of Eau Claire