NSW SES Burwood Unit

What NSW SES Burwood Unit does

NSW SES Burwood Unit is a local volunteer unit of the New South Wales State Emergency Service (NSW SES), a statutory government authority operating under the NSW Government since 1955. The Burwood Unit operates in the Croydon/Burwood area of New South Wales, Australia, as part of a statewide network of hundreds of local units that collectively comprise over 10,000 trained volunteers. Its core function is frontline emergency response for floods, storms, and tsunamis, supplemented by community education, preparedness programs, and disaster recovery support.

The organization's digital public-safety infrastructure includes the Hazards Near Me mobile application (iOS and Android), the HazardWatch Web App (operated by the NSW Department of Customer Service), the Emergency Planning Tool for household preparedness, and Local Flood Insights, an interactive platform providing flood-risk visualization for NSW communities. These platforms integrate with Bureau of Meteorology weather data and Live Traffic NSW road data feeds; no proprietary AI/ML systems are documented. The technology stack is government-built and reliant on inter-agency data partnerships rather than commercial platforms.

NSW SES Burwood Unit is funded through NSW Government appropriations rather than commercial revenue; emergency assistance services are delivered free to the public via the dedicated 132 500 assistance line and Triple Zero (000) for life-threatening emergencies. The go-to-market is community-led: volunteer recruitment via community events, school programs, and direct outreach, with customers effectively comprising the entire NSW public, NSW businesses, schools, and at-risk groups including pet owners and livestock managers requiring specialized emergency planning.

Name

NSW SES Burwood Unit

Legal name

State of New South Wales (NSW State Emergency Service)

Website

https://ses.nsw.gov.au

Company type

Public

Founded year

1955

Operating status

Operating

Headcount range

11–50 employees

Short description

NSW SES Burwood Unit is a volunteer-based local emergency response unit of the NSW State Emergency Service, delivering flood, storm, and tsunami response and preparedness services to Croydon/Burwood area residents.

Ownership category

akta.pro rank

Product category

Emergency Services

NAICS

Emergency and Other Relief Services (62423), Community Food and Housing, and Emergency and Other Relief Services (6242)

SIC

Services-Social Services (8300)

akta.pro primary industry

Natural Disaster Preparedness & Recovery (Storm/Flood/Wildfire) (BPABANAI)

akta.pro secondary industry

Emergency Flood Response & Incident Management (Temporary Barriers, Debris Removal) (EUANAEAL)

Keywords

• Emergency management services
• Flood response operations
• Storm response services
• Volunteer emergency services
• Community disaster resilience

Headquarters

HQ city

Wollongong

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Revenue model

1. Government Funding: As a NSW state government agency, NSW SES is primarily funded through government appropriations and does not generate commercial revenue. Emergency assistance services to the public are provided free of charge.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

NSW SES Burwood Unit is a local operational unit of the NSW State Emergency Service that delivers emergency management and response services for flood, storm, and tsunami events in the Burwood area and surrounding region. It supports the community with volunteer-led response, preparedness tools such as the Hazards Near Me App and Emergency Planning Tool, and locally relevant flood information via the Local Flood Insights tool.

Product overview

NSW SES Burwood Unit operates as part of the New South Wales State Emergency Service, a government emergency management organization providing emergency assistance during floods, storms, and tsunamis. Rather than a commercial product portfolio, the organization offers a suite of public safety tools and services including mobile applications (Hazards Near Me, Live Traffic, BOM Weather, Emergency Plus) for hazard notifications and emergency preparedness, web-based planning tools (Emergency Planning Tool), and the Local Flood Insights information platform. The core service is volunteer-based emergency response operations, supplemented by community education, preparedness resources, and engagement activities through local units across NSW.

Differentiator

Problem solved

Functional benefit

Brands

• Hazards Near Me: Mobile application for receiving hazard warnings and notifications in NSW

Products and services

• Hazards Near Me App
• Emergency Planning Tool
• Local Flood Insights
• Flood, Storm and Tsunami Emergency Response

Quantifiable outcome

• Over 10,000 trained volunteers ready for deployment
• +1 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Nine partnerships are on record, tiered core and supporting.

• NSW Rural Fire ServicecoreOthersPartner emergency service agency within the NSW emergency management framework. Cooperates during major incidents and shares resources.
• NSW Fire and RescuecoreOthersPartner emergency service agency within the NSW emergency management framework. Cooperates during major incidents.
• NSW AmbulancecoreOthersPartner emergency service agency within the NSW emergency management framework for medical emergencies during disasters.
• NSW PolicecoreOthersPartner emergency service agency within the NSW emergency management framework. Cooperates during major incidents and evacuation operations.
• Bureau of MeteorologycoreTechnology or IntegrationProvides weather forecasting, warning data, and hazard information integral to NSW SES emergency response and public warnings.
• Live Traffic NSWsupportingTechnology or IntegrationRoad traffic information integration for hazard notifications and emergency route planning.
• NSW Department of Customer ServicecoreTechnology or IntegrationProvides the HazardWatch Web App used by NSW SES for hazard warnings and information sharing with the public.
• Resilience NSWcoreOthersLead government agency for disaster recovery in NSW. NSW SES works with Resilience NSW during major disaster recovery operations.
• NSW Volunteer AssociationcoreOthersSupport organization for NSW SES volunteers providing advocacy, welfare support, and representative services.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Australian Red Cross: Australia's leading humanitarian organization providing emergency relief, disaster recovery support, and community resilience programs. Comparable in disaster response and community preparedness work, though with a broader humanitarian scope beyond flood/storm-specific response.

Broad incumbents

• Queensland Fire and Emergency Services: Queensland's primary emergency service agency combining fire, rescue, and disaster response functions. Directly comparable as another Australian state-level emergency management organization with overlapping mandate areas in flood and storm response.
• St John Ambulance Australia: National volunteer-based emergency services organization providing first aid,救护, and community resilience training. Comparable as a volunteer-driven emergency response organization, though focused on medical rather than flood/storm response.
• FEMA: United States federal emergency management agency coordinating disaster preparedness, response, and recovery. Comparable as a large-scale government emergency management organization, though operating at federal level in a different jurisdiction.
• Country Fire Authority (Victoria): Victoria's primary volunteer-based fire and emergency service organization. Comparable as a volunteer-driven Australian state emergency service with similar structure, community engagement model, and disaster response mandate.

Direct peers

• NSW Rural Fire Service: NSW's primary bushfire response agency and partner within the same emergency management framework. Closely comparable as a volunteer-based NSW emergency service organization coordinating on major incidents.
• Resilience NSW: NSW Government's lead agency for disaster recovery and community resilience. Closely comparable as a core partner within the same NSW emergency management framework, with overlapping disaster recovery mandate.
• VIC SES: Victoria State Emergency Service, the direct counterpart to NSW SES. Provides nearly identical flood, storm, and emergency response services in Victoria with the same volunteer-based model and similar legislated mandate, making it the closest functional peer.
• Tasmania SES: Tasmania State Emergency Service, providing flood, storm, and search and rescue response in Tasmania. Directly comparable as another Australian state-level SES organization with the same volunteer-based model and emergency response mandate.

Others

• Bureau of Meteorology: Australia's national weather, climate, and water agency. Comparable as a critical government partner providing forecasting data that drives NSW SES's operational decisions, though with a different core mandate.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks4 records

Key highlights5 records

Customer concentration

• Xx.com/nswses
• Facebookfacebook.com/NSW.SES
• Instagraminstagram.com/nswses
• LinkedInlinkedin.com/company/nsw-ses-burwood-unit

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NSW SES Burwood Unit