S.E.T. (Office Supplies) Ltd.

What S.E.T. (Office Supplies) Ltd. does

Complete (Banner Business Solutions Ltd, formerly S.E.T. (Office Supplies) Ltd.) is a UK business-to-business workplace procurement provider, operating since 1890 and acquired by EVO Group in January 2023. The company serves customers across ten industry verticals — including automotive, care & healthcare, construction, corporate, education, hospitality & leisure, legal, logistics & transport, manufacturing & engineering, and retail — through a consolidated single-supplier model rather than fragmented category-by-category purchasing. Its go-to-market is sales-led, with dedicated account managers supported by the InOne online procurement portal.

The core platform is InOne, which unifies ordering across seven categories: office products (25,000+ SKUs), facilities supplies, workwear & PPE, technology/managed print, print management, and interior fit-outs. Underlying operational capabilities include an in-house delivery fleet (Truline) integrated with Geotab telematics for emissions tracking, in-house print production, workwear personalisation, and furniture installation. The technology stack also embeds PaperCut for managed print governance, automated ESG/CO2 reporting at customer level, and standard analytics (Google Analytics) on the public site. Certifications held include ISO 9001, ISO 14001, ISO 27001, Cyber Essentials, PCI DSS, EcoVadis Gold, CHSA, and Achilles.

Revenue is generated through one-time catalogue transactions on listed SKUs alongside project-based work (interior fit-outs, print campaigns, workwear rollouts) priced on quotation. Customers are billed monthly against consolidated invoices, with contracts spanning multiple product categories under a single relationship. The business operates nationwide from the UK, with no disclosed international presence.

Name

S.E.T. (Office Supplies) Ltd.

Legal name

Banner Business Solutions Ltd

Website

https://setoffice.co.uk

Company type

Private

Founded year

1890

Operating status

Operating

Headcount range

11–50 employees

Short description

Complete (Banner Business Solutions Ltd) is a UK B2B workplace procurement provider consolidating office products, facilities, workwear, technology, print, and interior fit-outs through its InOne platform, serving customers across ten industry verticals as part of the EVO Group.

Ownership category

akta.pro rank

Product category

Business Supplies Distribution

NAICS

Office Equipment Merchant Wholesalers (423420)

SIC

Wholesale-Professional & Commercial Equipment & Supplies (5040), Wholesale-Paper & Paper Products (5110)

akta.pro primary industry

Office Supplies, IT & Workplace Procurement Marketplaces (CRAFAHAF)

akta.pro secondary industries

Catalog & eProcurement Enablement (Punchout, Item Master) (BPAAAJAI), Office Technology & Consumables Distribution (Printer Supplies, Toner, Paper) (CRAOALAG), Spend Analytics & Reporting Support (BPAAAJAJ)

Keywords

• Office supplies
• Workplace procurement
• Managed print services
• Facilities supplies
• Corporate workwear

Headquarters

HQ city

Cardiff

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Supply Chain, Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Office Products & Business Supplies Sales: Sale of over 25,000 office products including stationery, workplace organisation, storage, mailing and packaging, technology accessories, and business consumables. Revenue generated through one-time product transactions with pricing based on Seller's catalogue or agreed quotations.
2. Print Management Services: Managed print services, promotional merchandise, marketing print and campaigns, hybrid mail, large format print and signage, and exhibition stands. Revenue generated through project-based print production and ongoing managed services.
3. Workwear & PPE Supply: Bespoke workwear, corporate uniforms, PPE equipment and safety clothing with in-house branding and personalisation services including embroidery, screen printing, and heat seal transfers. Includes managed ordering, wardrobe portals, and smart vending solutions.
4. Office Interiors & Furniture: Furniture supply, workspace design, 2D space planning, 3D workplace visualisations, furniture installation, and refurbishment projects. Revenue from product supply and professional installation services.
5. Facilities Supplies: Cleaning, hygiene, washroom, and workplace essentials including janitorial supplies, safety signage, catering consumables, and sustainable cleaning products.
6. Technology Solutions: Managed print solutions, partner engineering services including installations, maintenance, and specialist technical support. Technology supply including devices and solutions from multiple manufacturers.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Complete is a UK B2B provider of business supplies and workplace procurement solutions, delivering consolidated procurement across over 25,000 office products, facilities and hygiene supplies, branded workwear and PPE, managed print and technology, print management services, and office interiors and furniture. Customers access all categories through a single supplier relationship, one account manager, one invoice and one delivery, ordered via the InOne online procurement platform and supported by the in-house Truline delivery fleet serving organisations nationwide across multiple sectors.

Product overview

Complete is a B2B business supplies and workplace procurement platform that operates as a unified, multi-category offering rather than a modular SaaS product. The core platform is the InOne procurement marketplace, which serves as the single portal for ordering across seven integrated product/service categories: Complete Office Products (over 25,000 items), Complete Facilities Supplies, Complete Workwear & PPE, Complete Technology (including managed print), Complete Print Management, Complete Interiors, and Retail supplies. Customers benefit from one supplier, one account manager, one invoice, and one delivery model, consolidated through the InOne platform. The company (trading as Complete, part of the evo Group) was founded in 1890 and acquired by evo Group in January 2023, which strengthened its national distribution network and product portfolio.

Differentiator

Problem solved

Functional benefit

Products and services

• InOne Online Procurement Platform Configurable online procurement portal that enables business customers to order office products, facilities supplies, workwear, technology, print and interiors through a single supplier relationship, with built-in user permissions, approval workflows, budget controls, multi-site management and sustainability reporting.
• Complete Office Products Supply of over 25,000 office products including stationery, workplace organisation, storage, mailing and packaging, technology accessories and business consumables for single-site and multi-site organisations, supported by consolidated invoicing and structured reporting.
• Complete Facilities Supplies Cleaning, hygiene, washroom and workplace essentials including janitorial supplies, washroom products, safety signage, first aid consumables, catering consumables and sustainable cleaning alternatives for business customers.
• Complete Workwear & PPE Bespoke workwear, corporate uniforms and PPE equipment with in-house personalisation (embroidery, screen printing, heat seal transfers), managed ordering portals, smart vending solutions and end-of-life recycling and secure destruction services for organisations across sectors.
• Complete Technology / Managed Print Solutions Managed print services including device monitoring, consumables replenishment, maintenance, security features (secure release, user authentication, print tracking, audit trails) and PaperCut print management software, together with partner engineering services for device installations and specialist technical support.
• Complete Print Management End-to-end print and promotional services covering promotional merchandise, marketing print and campaigns, hybrid mail, large format print and signage, exhibition stands and event materials, delivered through in-house print production and artwork services.
• Complete Interiors Office furniture supply, workspace design and interior fit-out services including 2D space planning, 3D workplace visualisations and renders, furniture supply and installation, and circular workplace solutions with furniture reuse and recycling.

Quantifiable outcome

• Top 2% globally for sustainability performance as assessed by EcoVadis
• +2 more outcomes

Named customers3 records

Segments10 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature2 records

Partnerships

One partnership is on record.

• EVO Group (Banner Business Solutions Limited)coreOthers · 1 January 2023In January 2023, Complete became part of the EVO Group, strengthening its buying power, expanding its product portfolio, and providing customers access to a national distribution network. Banner Business Solutions Limited trades as Complete under the EVO Group of Companies. The parent company is evo Global Holdings Limited (company number 16294075).

Scale indicators7 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• YPO (Yorkshire Purchasing Organisation): YPO is a UK public sector procurement organisation providing office supplies, facilities, and workplace products to schools, councils, and NHS bodies. It is a comparable B2B procurement consolidator with a UK-wide footprint and a multi-category catalogue serving similar education and public sector verticals as Complete.
• Altodigital: Altodigital is a UK managed print services and document solutions provider. It overlaps with Complete's Complete Technology / Managed Print Solutions line of business, serving enterprise customers with device management, print optimisation, and document workflow services.
• OfficeTeam: OfficeTeam is a UK-based office supplies and stationery distributor serving B2B customers with similar multi-category offerings. It competes head-to-head with Complete in office products, facilities, and managed procurement for SMEs and mid-market accounts.
• Lyreco: Lyreco is the largest B2B workplace and office supplies distributor in the UK and Europe. It competes directly with Complete across office products, facilities supplies, and workplace procurement, operating a multi-category model with catalogue, e-procurement platform (Lyreco Shop), and dedicated account management.
• VOW Europe: VOW Europe is a wholesale office products and workplace supplies distributor within the EVO Group, supplying resellers and end-user B2B accounts. It overlaps with Complete on office supplies and facilities categories and shares EVO Group distribution infrastructure.
• Banner Group: Banner Group is a sister company under the EVO Group that distributes office products and workplace supplies across the UK. As a fellow EVO entity, it shares distribution scale and competes for overlapping B2B customers in the same categories as Complete.
• Viking (Office Depot UK): Viking is the UK arm of Office Depot/ODGroup and a direct competitor to Complete in office supplies and workplace essentials. It serves similar B2B customer segments with an online catalogue model, account management, and a broad SKU range.

Broad incumbents

• Office Depot: Office Depot (parent of Viking UK and ODGroup) is a global incumbent in office supplies distribution. While its UK exposure runs through Viking/ODGroup, the broader Office Depot platform represents a direct competitor in multi-category B2B workplace procurement comparable to Complete's model.
• Staples UK: Staples is a global office supplies incumbent with UK operations, offering office products, furniture, technology, and print services. Its broader global footprint and broader catalogue position it as a broad incumbent versus Complete's UK-focused, multi-category consolidated offering.

Emerging players

• Amazon Business: Amazon Business is the B2B procurement arm of Amazon, offering office supplies, facilities, technology, and workplace essentials with rapid delivery and transparent pricing. It is an emerging competitive threat to traditional multi-category distributors like Complete, particularly in lower-complexity SKU categories.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/s-e-t-office-supplies-ltd-

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about S.E.T. (Office Supplies) Ltd.