What Shielded Insurance Brokers does

Shielded Insurance Brokers, trading as Shielded, is a privately held Australian general insurance brokerage founded in 2016 on the Sunshine Coast by insurance professionals Joshua Scutts, Stuart Brady, and Doug Strong. The firm operates as a Corporate Authorised Representative of Community Broker Network (AFSL 233750) under the legal entity Shielded Pty Ltd (ABN 92 612 044 630) and serves both individual consumers and Australian small and medium businesses with a portfolio that spans commercial motor and trucking, professional indemnity, public liability, business packages, workers compensation, farm and rural, construction and contract works, owner-builder, plant and machinery, strata, marine and cargo, aviation, mining, hospitality, courier and delivery, tools of trade, rideshare, cyber, landlord, home and contents, car, life, income protection, personal accident, and travel — extended via sub-brand sites Shielded Travel and Shielded Life and an asset-finance offering under Shielded Finance.

The operating model is sales-led and predominantly inbound. The firm runs a national 1800 number, state-and-product-specific online quote forms, and a 24/7 self-serve portal for certificates, amendments, claims notification, and cancellations, supplemented by a paid strategic referral partnership programme managed by Business Development Managers. The distribution footprint is across five Australian offices (Sunshine Coast headquarters in Maroochydore CBD, Brisbane, Gold Coast, Sydney, and Melbourne), supported by a 100+ person team organised into specialist functions including broking, account management, claims, client services, renewals, growth, and business development. The company has cumulatively processed 400,000+ enquiries and manages 70,000+ policies.

Revenue is generated through three primary streams paid or recovered on or alongside the premium: insurance commissions from a multi-insurer panel (rates disclosed as 0-30% of premium depending on line), a broker fee charged to clients on substantially all policies, and premium funding commission generally capped at 2.5% (up to 3%) where instalment payment options are arranged. Top-of-funnel demand is generated via organic search, reviews on Trustpilot/Google/Facebook, a YouTube educational video, an Insurance Business Magazine / AFR Top Brokerage reputation, and the referral programme. The firm has held #1 Top Brokerage status from Insurance Business Magazine in 2021, 2023, and 2025, Fastest Growing Brokerage in 2025, and Australian Financial Review Fast 100 in 2023, alongside Innovator of the Year from Community Broker Network in 2018 and 2019.

Name

Shielded Insurance Brokers

Legal name

Shielded Pty Ltd

Website

https://shieldedinsurance.com.au

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

Shielded Insurance Brokers is a privately held Australian general insurance brokerage serving SMBs and consumers across all states, distributing commercial and personal lines via a 100+ person team across five offices and sub-brands including Shielded Life and Shielded Travel.

Ownership category

akta.pro rank

Product category

Insurance Brokerage

NAICS

Insurance Agencies and Brokerages (52421), Agencies, Brokerages, and Other Insurance Related Activities (5242)

SIC

Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Commercial Lines Insurance Brokerage (FSAEADAB)

akta.pro secondary industry

Retail (Personal Lines) Insurance Brokerage (FSAEADAA)

Keywords

• Insurance brokerage services
• Commercial insurance coverage
• Personal insurance policies
• Claims management advisory
• Risk comparison broking

Headquarters

HQ city

Sunshine Coast

HQ country

Australia

HQ region

Oceania

Offices6 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel

Revenue model

1. Insurance Commission (from insurers): Commission built into insurance premiums, paid by insurers. Ranges from 0% to 30% depending on policy type. This is the primary revenue stream for the brokerage.
2. Broker Fees: Broker fee charged in almost all cases, included in the total invoice cost to clients. Fee structure not publicly disclosed.
3. Premium Funding Commission: Commission from premium funders for arranging instalment payment options. Commission generally capped at 2.5%, up to 3% maximum. Handles payment follow-up and processing.

Pricing tiers

Go-to-market motion4 records

Distribution channels5 records

Marketing channels8 records

Core offering

Shielded Insurance Brokers is an Australian multi-award winning insurance brokerage that procures and manages insurance policies from a panel of insurers for businesses and individuals across Australia. It places commercial lines (Workers Compensation, Business Package, Professional Indemnity, Public Liability, Commercial Motor/Truck, Construction, Farm, Mining, Hospitality, Plant & Machinery, Marine, Aviation, Cyber) and personal lines (Car, Home & Contents, Landlord, Travel, Life, Income Protection, Personal Accident, Rideshare) and provides dedicated claims advocacy, renewal management, mid-term amendments, and stamp duty exemption processing.

Product overview

Shielded Insurance Brokers is a multi-award winning Australian insurance brokerage offering a comprehensive portfolio of insurance products and services. The core offering consists of commercial and personal insurance products including Commercial Motor/Truck Insurance, Professional Indemnity, Public Liability, Business Package, Workers Compensation, Farm and Rural Insurance, Construction/Contract Works Insurance, Plant and Machinery Insurance, Strata Insurance, Marine and Cargo Insurance, Aviation Insurance, Mining Insurance, Hospitality Insurance, Courier Insurance, and Personal Insurance products (Life, Income Protection, Travel). The company operates as a Corporate Authorised Representative of Community Broker Network and services clients Australia-wide across five office locations (Sunshine Coast, Brisbane, Gold Coast, Sydney, Melbourne) with a team of over 100 members managing approximately 70,000+ policies.

Differentiator

Problem solved

Functional benefit

Products and services

• Commercial Motor / Truck Insurance
• Professional Indemnity Insurance
• Public Liability Insurance
• Business Package Insurance
• Workers Compensation Insurance
• Farm and Rural Insurance
• Construction and Contract Works Insurance
• Owner Builder Insurance
• Plant and Machinery Insurance
• Strata Insurance
• Marine and Cargo Insurance
• Aviation Insurance
• Mining Insurance
• Hospitality Insurance
• Courier and Delivery Vehicle Insurance
• Tools of Trade Insurance
• Travel Insurance
• Life Insurance
• Income Protection Insurance
• Personal Accident and Sickness Insurance
• Rideshare Insurance
• Design and Construct Professional Indemnity Insurance
• Unoccupied Property Insurance
• Car Insurance
• Home and Contents Insurance
• Landlord Insurance
• Cyber Insurance

Quantifiable outcome

• 400,000+ enquiries processed
• +3 more outcomes

Named customers3 records

Segments8 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Two partnerships are on record, tiered core.

• Community Broker Network Pty LtdcoreStrategic or Co-development PartnerShielded Pty Ltd operates as Corporate Authorised Representatives of Community Broker Network Pty Ltd (AFSL 233750 | ABN 60 096 916 184). Community Broker Network provides the regulatory authorisation and FSG/PDS framework under which Shielded operates as an insurance broker.
• Various Insurers (panel of insurers)coreOthersShielded has access to a vast range of insurance policies and providers. The company places policies with multiple insurers from their panel, including (but not limited to) GT Insurance, Chubb, CGU, Zurich, QBE, Vero, Hollard, WFI, Elders Insurance, Allianz, AIG, and others depending on the line of business. Many insurers do not deal directly with consumers and are designed to work with brokers.

Scale indicators6 records

Recent moves8 records

Expansion highlights5 records

Emerging players

• BizCover: Australian online commercial insurance platform targeting small businesses. Comparable to Shielded's SMB customer base in commercial lines, but competes via a direct, digital self-serve model rather than broker-led service.

Others

• Community Broker Network: Australian broker network (AFSL 233750) for which Shielded Pty Ltd operates as a Corporate Authorised Representative. Relevant as the regulatory sponsor and parent network providing authorisation, FSG/PDS framework, and infrastructure underpinning Shielded's operations.

Broad incumbents

• Marsh Australia: Global insurance broking and risk advisory firm operating in Australia. Overlaps with Shielded on commercial placement, claims advocacy, and risk advisory, but serves primarily larger enterprise clients rather than SMBs.
• Aon Australia: Global insurance and reinsurance broker with Australian operations across commercial and personal lines. Comparable as a broad incumbent in the same insurance intermediation space, though at much larger scale.
• Arthur J. Gallagher & Co (Australia): Global insurance brokerage with a substantial Australian presence. Comparable as a broad incumbent operating in the same commercial lines and risk advisory space as Shielded, though at significantly greater scale and with enterprise client focus.

Direct peers

• Steadfast Group: ASX-listed largest Australian general insurance broker network with thousands of brokers and underwriting agencies. Steadfast is the closest direct peer given its Australia-wide broker footprint and SMB-to-mid-market focus, comparable to Shielded's multi-location, multi-product brokerage model.
• Honan Insurance Group: Australian commercial insurance brokerage with a multi-office, multi-product model. Comparable to Shielded in serving mid-market and specialty clients (including construction, hospitality, and professional services) across Australia.
• Insurance House: Australian insurance broker network serving SMEs and individuals across commercial and personal lines. Directly comparable to Shielded in product breadth, target customer segment, and broker intermediary model.
• PSC Insurance Group: ASX-listed specialty insurance broker with diversified Australian and international operations. Comparable to Shielded in its specialty lines focus (including construction, professional indemnity, and trades) and growth-by-acquisition strategy.
• Coverforce Insurance: Australian mid-market commercial insurance broker with national reach and a multi-product portfolio. Closely comparable to Shielded in serving SMEs and trades across commercial and personal lines through a brokerage distribution model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/shielded-insurance-brokers

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Shielded Insurance Brokers