SIAO DE VAUCLUSE - IMAGINE 84

What SIAO DE VAUCLUSE - IMAGINE 84 does

SIAO de Vaucluse (Service Intégré de l'Accueil et de l'Orientation du Vaucluse), operating also as SIAO/115 and SIAO 84, is a publicly mandated French social service organization headquartered in Avignon that coordinates emergency accommodation, housing insertion, and social support across the four territorial sectors of the Vaucluse department (Haut Vaucluse, Comtat, Avignon, Sud Vaucluse). It operates the national 115 emergency hotline 24/7/365, serves as the single departmental entry point ("guichet unique") for any person or household in precarious or exclusionary situations, and routes demand to an ecosystem of more than 20 partner operators covering emergency shelters, CHRS, pensions de famille, Housing First programs, day centers, food aid, and adapted housing.

Its core technology is the SI-SIAO web-based extranet application (hosted at sisiao.dihal.gouv.fr under CNIL deliberation n°2011-224 of July 21, 2011), which prescribers and partner structures use to submit housing and insertion requests, monitor real-time bed availability, generate activity indicators, and feed a departmental social-observation database. The product portfolio extends beyond core emergency coordination to include SIAO Logement (housing coordination, created September 2013), the ACT Vaucluse therapeutic coordination apartments, the "Toit d'abord!" Housing First program for young adults with severe psychiatric disorders, the Le Village "Logement d'abord Sud Vaucluse" direct-access housing program, the PTA Ressources Santé territorial health-resource platform, and AGIR84 for refugees and subsidiary protection holders.

The business model is non-commercial: all services are provided free of charge to beneficiaries and the organization is funded by public authorities — specifically the French Ministry of Health and Social Affairs, the Departmental Council of Vaucluse, and the Direction Départementale de la Cohésion Sociale (DDCS). No pricing model applies, no revenue is generated from beneficiaries, and there is no private ownership, venture backing, or parent-company structure. Demand is generated through the 115 number, social-worker referrals via SI-SIAO, and partner organizations (CCAS, EDeS, Missions Locales, Secours Catholique, Secours Populaire, and others).

Name

SIAO DE VAUCLUSE - IMAGINE 84

Legal name

SIAO 84

Website

https://siao84.fr

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

1–10 employees

Short description

SIAO de Vaucluse is the publicly mandated, government-funded coordinator of emergency accommodation and housing insertion services for people in precarious situations across the Vaucluse department of France, operating the 24/7 115 hotline and the SI-SIAO digital platform alongside an ecosystem of 20+ partner operators.

Ownership category

akta.pro rank

Product category

Emergency Housing Coordination Services

NAICS

Community Housing Services (62422), Administration of Housing Programs (92511)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Emergency Shelter, Camp Management & Non-Food Items (NFI) (BPAGAAAC)

akta.pro secondary industry

Government Program Administrative Services (Medicare/Medicaid ASO/TPA) (HLAEALAO)

Keywords

• Emergency housing services
• Homelessness coordination
• Social emergency hotline
• Housing insertion programs
• Social services platform

Headquarters

HQ city

Avignon

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Revenue model

1. Public Funding (Government Subsidies): SIAO de Vaucluse is a publicly funded organization operating under the French Ministry of Health and Social Affairs. Revenue comes from government subsidies (DDCS/DDPP) and departmental council funding. No commercial revenue generation.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

SIAO de Vaucluse (Service Intégré de l'Accueil et de l'Orientation) is a publicly mandated department-level coordination body that operates the 115 emergency hotline 24/7 and the SI-SIAO digital platform to receive housing and accommodation requests from people in precarity and social workers, then orients them to appropriate emergency shelters, insertion programs, and long-term housing structures across the Vaucluse department. The service is free of charge to end beneficiaries and is funded by French government authorities (DDCS, Departmental Council).

Product overview

SIAO de Vaucluse (SIAO/115) is a unified emergency and housing coordination service for the Vaucluse department, operating the 24/7 emergency number 115 and managing the SI-SIAO web application. Its portfolio includes the core SIAO/115 emergency service, the SI-SIAO digital platform for request management and availability tracking, SIAO Logement for long-term housing coordination, and several specialized social support programs such as ACT Vaucluse (therapeutic apartments), the Toit d'abord! Housing First program for young adults with psychiatric needs, Le Village direct housing program, the PTA health resource platform, and AGIR84 integration support for refugees. The organization covers four territorial sectors (Haut Vaucluse, Comtat, Avignon, Sud Vaucluse) with services including emergency shelter, day shelters, food aid, healthcare access, and administrative assistance.

Differentiator

Problem solved

Functional benefit

Brands

• SI SIAO: Application tool for managing SIAO activities and partner services including housing requests, availability tracking, and social observation data

Products and services

• SIAO/115 - Service d'Accueil et d'Orientation The core emergency coordination service managing the 115 hotline 24/7, providing a single platform for receiving housing and shelter requests from people in precarious situations and directing them to appropriate emergency, insertion, and adapted housing facilities across the Vaucluse department.
• SI-SIAO Application A secured web-based extranet application used by SIAO operators, social workers, and partner structures to submit housing and insertion requests, track real-time bed availability across the housing ecosystem, generate activity indicators, and feed a social observation database.
• SIAO Logement The housing coordination arm of SIAO handling the transition from emergency shelter to long-term housing, including coordination and evaluation tools for permanent housing pathways across the Vaucluse department.
• Dispositif ACT Vaucluse (Appartements de Coordination Thérapeutique) Therapeutic coordination apartments for people with serious somatic illnesses (HIV, cancer) in social isolation, providing individual or shared housing for up to 6 months with medical coordination and socio-administrative support.
• Dispositif Toit d'abord! (Logement d'abord) A Housing First-inspired program targeting homeless or at-risk young adults aged 18-25 with severe psychiatric disorders, providing furnished individual apartments for up to two years with integrated health and social support.
• Dispositif Le Village (Logement d'abord Sud Vaucluse) A direct housing access program for people in financial and social precarity, providing autonomous housing in public or private stock on the Cavaillon and Isle-sur-la-Sorgue territories with personalized support aimed at eventual lease transfer.
• Plateforme Territoriale d'Appui (PTA) Ressources Santé Vaucluse A multi-purpose support platform helping professionals manage complex situations for people of any age, pathology, or disability, operating Monday to Friday, providing a single entry point to territorial health and social resources in Vaucluse.
• Dispositif AGIR84 A program facilitating durable social and professional integration for beneficiaries of international protection (refugees and subsidiary protection holders), improving their integration conditions in the Vaucluse department.

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

23 partnerships are on record, tiered core and minor.

• Croix-Rouge Française (French Red Cross)coreOthersKey operational partner providing multiple services including SAMU Social mobile teams, SEMISS (mobile social and health intervention team), emergency food rounds, restaurant social, and emergency accommodation (CHRS). Active across all four sectors of Vaucluse with daily food distributions and night shelters.
• Direction Départementale de la Cohésion Sociale Vaucluse (DDCS)coreOthersThe DDCS (departmental directorate of social cohesion) is the governmental authority overseeing SIAO activities. It holds administrative territorial profiles on SI-SIAO and manages structures and user accounts at the territorial level. The SIAO operates under the regulatory framework of the DDCS.
• EDeS du Vaucluse (Espaces Départementaux des Solidarités)coreOthersDepartmental social service centers (formerly CMS) that serve as primary referral points for people in precarity. They help individuals contact SIAO for housing and accommodation needs and constitute a major upstream channel for the SIAO.
• Missions Locales du VauclusecoreOthersLocal missions serving youth aged 16-25 for social and professional insertion. They refer young people to SIAO for housing needs and represent a key upstream channel for vulnerable youth populations.
• Association RHESOcoreOthersMajor social services association operating day centers, CHRS (74 places in Carpentras and Orange), LHSS, pensions de famille (46 places), and the 'Toit d'abord!' (Housing First) program for young people with severe psychiatric disorders. Provides the 'Toit d'abord!' device inspired by 'Un chez soi d'abord'.
• Association Le VillagecoreOthersAssociation operating the 'Logement d'abord Sud Vaucluse' program providing direct access to autonomous housing for people in precarity. Operates day centers in Cavaillon, Isle sur la Sorgue, and Apt, plus housing facilities (maison relais, collective accommodation). Contact: Amélie Cugnet.
• Association PasserelleminorOthersSocial services association operating CHRS in diffuse and micro-collective settings for individuals and families, and maison relais (supported housing) in Avignon.
• Association AHARPminorOthersAssociation managing CHRS for women with or without children, diffuse CHRS for families, L'Oustau maternal center (for pregnant women or women with children under 3), and maison relais supported housing. Active in Avignon and the Comtat region.
• Secours Catholique Délégation du VauclusecoreOthersCatholic charity operating multiple day centers across Vaucluse (Avignon, Cavaillon, Apt, Pertuis, Orange, Carpentras, and many more municipalities), providing food aid, clothing, administrative assistance, literacy programs, and community support. Coordinates the 115 day center in Avignon with multiple partner permanences.
• Secours PopulaireminorOthersPopular charity providing food aid, clothing, and emergency assistance across Vaucluse. Active in Avignon, Pertuis, Bollène, and Orange with regular distributions and emergency relief.
• Association AIDESminorOthersAssociation providing HIV and hepatitis support services. Operates the CAARUD 'La Boutik' in Avignon for drug users, offering needle exchange, testing, and harm reduction services. Also provides services for sex workers.
• Centre Hospitalier de MontfavetminorOthersRegional hospital providing LHSS (Halte Soins Santé) and LAM (Lits d'Accueil Médicalisés) for people without stable housing whose health requires ongoing care. Also houses the CHRS L'Ancre for men.
• SIAO Alpes de Haute ProvenceminorOthersNeighboring SIAO for the Alpes de Haute Provence department. SIAO operators can refer requests to other SIAOs when the person's situation requires it, enabling cross-departmental coordination.
• SIAO/115 Alpes MaritimesminorOthersNeighboring SIAO for the Alpes Maritimes department. Cross-departmental coordination for housing and insertion requests as needed.
• SIAO/115 du VarminorOthersNeighboring SIAO for the Var department. Cross-departmental coordination for housing and insertion requests as needed.
• AIVS® SOLIGONEminorOthersAgence Immobilière à Vocation Sociale (AIVS) providing adapted housing through subletting in the private sector. Operates across Sud Vaucluse (Cavaillon, Isle sur la Sorgue, Pertuis) and Comtat (Carpentras), with permanent offices in Orange and Bollène.
• Association API ProvenceminorOthersAssociation managing 181 social housing units including two jeunes residences sociales (Le Clos du Jardin Neuf, Van Dyck) for youth aged 18-30, plus diffuse housing for disadvantaged families across Sorgue and Avignon. Provides social housing mediation, RSA referencing, and a social real estate office.
• Association CAP HABITATminorOthersAssociation providing social housing insertion with two poles: social accompaniment (ARL, ASLL, AVDL, AVDL DALO, ALJ, ADLH) and adapted rental management (SDOL, IML, LSA, IML RS). Operates in Sud Vaucluse and Avignon.
• HAS (Handicap Acupuncture Solidarity) / Association HASminorOthersAssociation operating mobile health teams and street mediation in Avignon. Manages the Halte de nuit (night shelter), mobile street rounds, and the ACT à Domicile program (therapeutic coordination apartments at home). Also operates the ACT HAS program.
• Association Entraide Pierre ValdominorOthersCharitable association (affiliated with the Pierre Valdo foundation) providing support to people in precarity, referenced as a partner in the SIAO network.
• ADOMAminorOthersNational social housing operator providing managed housing for workers and people in precarity. Listed as a SIAO partner in Vaucluse.
• Association Job AppartminorOthersAssociation providing social restaurant services, collective and adapted housing in Isle sur la Sorgue and Cavaillon. Operates a residence sociale in Cavaillon and provides hot meals to people in precarity.
• Association L'EmbellieminorOthersAssociation providing services for people in prostitution situations. Partners with Rhéso for the 'Embellie' program targeting victims of human trafficking and prostitution.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Others

• Fondation Abbé Pierre: National advocacy and operational foundation for housing access and homelessness; comparable in addressing the same vulnerable populations and housing access challenges that SIAO coordinates at departmental level.

Emerging players

• Samu Social de Paris: Paris-based emergency social intervention service operating mobile teams for people in distress; structurally comparable as a specialized 24/7 emergency social response service operating under French public health framework.

Broad incumbents

• Emmaüs France: National federation addressing social exclusion through housing, insertion, and second-hand economy activities; comparable as a large-scale French social services operator aligned with SIAO's mission to combat precariousness.
• Croix-Rouge Française: National Red Cross society and core operational partner of SIAO 84; runs SAMU Social, CHRS, mobile teams, and food distributions across all four Vaucluse sectors, providing direct service capacity that SIAO relies on.
• France Terre d'Asile: National NGO specialized in refugee and asylum-seeker support; comparable through its AGIR84-adjacent integration programs and broader national social services coordination role.

Regional players

• Association RHESO: Major Vaucluse-based social services association operating CHRS (74 places), Housing First 'Toit d'abord!', pensions de famille, and day centers; comparable as a regional operational housing/social provider operating under SIAO coordination.

Direct peers

• SIAO du Var (SIAO 83): Neighboring departmental SIAO coordinating emergency accommodation in the Var department; explicitly named as inter-SIAO coordination partner and operates under identical ALUR/DDCS framework.
• SIAO des Alpes-Maritimes (SIAO 06 / 115): Departmental SIAO for Alpes-Maritimes, coordinating the 115 hotline and housing insertion pathways; directly comparable in scale, regulatory environment, and digital platform usage.
• SIAO des Bouches-du-Rhône (SIAO 13): Sibling departmental SIAO operating the same emergency housing coordination model for Bouches-du-Rhône; directly comparable in mandate, regulatory framework, and SI-SIAO platform usage.
• SIAO des Alpes-de-Haute-Provence (SIAO 04): Smaller departmental SIAO covering Alpes-de-Haute-Provence with the same emergency shelter coordination mandate; inter-SIAO coordination partner of SIAO 84.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/siao-de-vaucluse---imagine-84

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

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