What SIDA INFO SERVICE does

Sida Info Service (legal entity: SIS-Association) is a French non-profit association founded on 13 November 1990, headquartered at 261 Rue de Paris, Montreuil (93100), with approximately 15 employees. It operates a free, anonymous, multi-channel public health information and support platform focused on HIV/AIDS, sexually transmitted infections, hepatitis, and sexual health. The core product is the toll-free national hotline 0 800 840 800 (available 7 days/week, 8h–23h), complemented by live chat, an email inquiry service with 24-hour response, an online community forum (forum.sida-info-service.org), and a SoundCloud-hosted podcast series.

The organization's technology stack is a web-based portal integrated with commodity third-party services: Google Maps powers the Annuaire d'orientation (a directory of over 423 CeGIDD centers, sexual health centers, and rapid testing sites across France); RingCentral handles telephony; HelloAsso processes donations; WooCommerce runs the Shop Com for prevention materials; SoundCloud and YouTube host audio/video content; Matomo provides CNIL-compliant analytics; and Etarget handles newsletter distribution. The platform is GDPR (RGPD) compliant and processes no commercial payments. Content is organized into dossiers covering PrEP, TasP, TPE, condoms, and chemsex, and the association publishes observational research through its Observatory, including longitudinal surveys on discrimination faced by people living with HIV.

Sida Info Service generates no commercial revenue from end users. Its business model is public-institutional: Santé Publique France is the primary funder, supplemented by tax-deductible donations via HelloAsso and modest sales of prevention communication materials through Shop Com. The go-to-market is direct-to-consumer public health: no sales motion exists; services are free to the public and accessed voluntarily. The association serves a horizontal segmentation — general public, people living with HIV, LGBTQIA+ populations, migrants and foreigners, young people, healthcare professionals (via VIH Info Soignants), and prison detainees (via Ligne 6, enabled by a 2013 convention with the French prison administration).

Name

SIDA INFO SERVICE

Legal name

SIS-Association

Website

https://sida-info-service.org

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

11–50 employees

Short description

Sida Info Service is a French non-profit operating a free, anonymous multi-channel information and support service on HIV, STIs, hepatitis, and sexual health for the general public, PLHIV, LGBTQIA+, migrants, youth, healthcare professionals, and prison detainees across France.

Ownership category

akta.pro rank

Product category

Public Health Information Services

NAICS

Other Individual and Family Services (624190), Social Assistance (624)

SIC

Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Disease-Specific Research & Support (e.g., Cancer, Diabetes, ALS) (BPAGACAA)

akta.pro secondary industry

Patient Advocacy, Navigation & Access to Care (BPAGACAH)

Keywords

• HIV sexual health support
• STI information hotline
• Public health helpline
• Sexual health education
• Anonymous health information

Headquarters

HQ city

Montreuil

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Public institutional funding: The primary funding source is public institutional support, notably from Santé Publique France, which backs the association. The organization operates as a non-profit association (SIS-Association), and its services are provided free of charge to the public.
2. Donations: The organization accepts public donations through the HelloAsso platform. Donations are managed via a dedicated donation page on HelloAsso and generate receipts for tax purposes.
3. Sales of communication materials: SIS Association operates a 'Shop Com' (Le Shop Com) selling posters, reference cards, and other prevention communication materials to organizations and individuals.

Pricing tiers

Go-to-market motion1 record

Distribution channels8 records

Marketing channels10 records

Core offering

Sida Info Service provides free, anonymous, confidential information and emotional support on HIV/AIDS, sexually transmitted infections, hepatitis, and broader sexual health via a national telephone hotline (0 800 840 800), website live chat, email inquiry, and an online community forum, complemented by an interactive directory of free screening centers (CeGIDD) across France. Specialized sub-services address people living with HIV (Sida Info Plus), legal and social questions (Sida Info Droit), healthcare professionals (VIH Info Soignants), hepatitis (Hépatites Info Service), and other populations, supported by educational dossiers, podcasts, and advocacy work.

Product overview

SIDA INFO SERVICE operates as a multi-channel health information and support platform managed by SIS-Association. The core offering is the main telephone helpline (0 800 840 800) providing free, anonymous, and confidential listening services for HIV, STIs, and sexual health. This is complemented by specialized sub-services including Sida Info Droit for legal questions, VIH Info Soignants for medical professionals, and Sida Info Plus for people living with HIV. The digital ecosystem includes live chat, email inquiry, an online forum, podcasts, and an interactive directory of screening centers. The services collectively form a comprehensive national resource for sexual health information, prevention education, and psychosocial support.

Differentiator

Problem solved

Functional benefit

Products and services

• Sida Info Service Hotline (0 800 840 800) Free, anonymous, and confidential telephone helpline providing listening, information, and emotional support on HIV/AIDS, STIs, and sexual health, available 7 days a week from 8h to 23h across France.
• Sida Info Droit (0 810 636 636) Legal and social information hotline for questions about legal and social issues directly related to HIV/AIDS, charged at €0.06/min plus call cost. Operates Monday 17h–21h and Friday 9h30–13h30.
• VIH Info Soignants (0 810 630 515)
• Sida Info Plus
• Hépatites Info Service
• Ligne Azur

Quantifiable outcome

• 300,000 calls in first year (Nov 1990–Nov 1991)
• +3 more outcomes

Named customers6 records

Segments7 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Feature2 records

Partnerships

Four partnerships are on record, tiered core and minor.

• CeGIDD (Centres Gratuits d'Information, de Dépistage et de Diagnostic)coreStrategic or Co-development Partner · 1 January 2016CeGIDD centers (Centres Gratuits d'Information, de Dépistage et de Diagnostic) are the primary local service points to which Sida Info Service orients callers. The association maintains a directory (annuaire) of over 423 CeGIDD locations across metropolitan France and overseas departments, providing free, anonymous HIV, STI, and hepatitis testing.
• Santé Publique FrancecoreStrategic or Co-development PartnerSanté Publique France (Public Health France) is the primary institutional supporter of SIS Association. This partnership provides essential funding and institutional credibility, enabling the association to operate its free information and support services for HIV, STIs, hepatitis, and sexual health across France.
• Direction de l'administration pénitentiaire (French Prison Administration)coreStrategic or Co-development PartnerSince 2013, a formal convention between SIS Association and the French prison administration allows detainees to access the association's remote support services, ensuring equal access to HIV and sexual health information for incarcerated populations.
• Vaccine Research Institute (VRI) / INSERMminorStrategic or Co-development PartnerSIS Association collaborates with the Vaccine Research Institute (VRI) and INSERM to promote HIV vaccine clinical trials and recruit volunteers in France, helping disseminate information about research initiatives to the public.

Scale indicators6 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• AIDES: France's largest HIV/AIDS and sexual health non-profit, founded 1984. Operates field-based prevention, testing, and support services across France, directly overlapping with SIS's mission and serving the same populations through complementary channels.
• Coalition PLUS: International coalition of community-based HIV/AIDS organizations headquartered in France. Operates in similar service and advocacy domains with a comparable non-profit model and population-first approach to HIV response.
• Act Up-Paris: Paris-based HIV/AIDS advocacy activist organization. Focuses on treatment access, patient rights, and policy advocacy, converging with SIS's Sida Info Droit legal support line and broader role as a voice for people living with HIV.
• Terrence Higgins Trust: UK's leading HIV and sexual health charity. Provides helplines, information, testing, and advocacy services with a multi-channel model closely mirroring SIS's direct-to-consumer support ecosystem.
• Le 190 - Centre de santé sexuelle: Paris-based sexual health center providing free anonymous screening, PrEP, and STI care. Operates in the same HIV/STI prevention space and serves overlapping populations including LGBTQIA+ and migrant communities.

Emerging players

• NAM aidsmap: UK-based HIV information charity producing evidence-based resources for both the public and healthcare professionals. Comparable to SIS's VIH Info Soignants and educational dossier capabilities with a digital-first publishing model.
• AIDSMAP / Avert: Global HIV/AIDS information and education charity providing digital-first sexual health resources. Comparable in mission to deliver accessible HIV information to the public, with a stronger digital content orientation than SIS.

Regional players

• CRIPS Île-de-France: Regional resource center for HIV/AIDS and sexual health prevention in the Paris region. Focuses on education, training, and documentation for prevention professionals, complementing SIS's direct-to-public service model.

Broad incumbents

• Santé Publique France: France's national public health agency and SIS's primary institutional backer. Sets HIV/STI prevention strategy and funds national helplines, making it both a strategic partner and adjacent authority in the same population health domain.

Others

• France Assos Santé: National collective representing patient and health advocacy associations in France. SIS's policy advocacy and patient rights work (Sida Info Droit) intersects with France Assos Santé's broader mandate of representing users of the healthcare system.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/sidainfoservice
• YouTubesoundcloud.com/user-864802173
• LinkedInlinkedin.com/company/sida-info-service

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about SIDA INFO SERVICE