Soluciones Integrales en TI

What Soluciones Integrales en TI does

Soluciones Integrales en TI (SITI) is a privately-held Mexican IT managed-services provider headquartered in Roma Norte, Mexico City, with a secondary service location in Querétaro. The firm sells four tiered annual support policies (Pólizas) — Negocio (up to 20 devices), Pyme (21–30), Empresa (31–40), and Corporativo 360° (41–50) — priced at MX$3,500–MX$8,000 per month, each bundling remote and on-site technical support, preventive maintenance, antivirus licensing, data backup, and disaster recovery planning aligned to ISO 22301 methodology. Service delivery is distributed across four channels: telephone, remote, on-site, and chat, with Monday–Friday 9:00–18:00 hours coverage.

Alongside the recurring Póliza book, SITI delivers project-based infrastructure implementation services spanning structured cabling, network administration (WiFi 5/6, firewall, NAT, QoS, routing across MikroTik, Ubiquiti, Cisco), cloud and on-premise VoIP telephony (Fanvil, Grandstream, Cisco, Poly, Yeastar, Issabel), CCTV surveillance (Hikvision, Dahua, Bosch, Ubiquiti, EZVIZ), and physical/virtual server deployment (Windows, CentOS, Ubuntu, VMware, Proxmox, Hypervisor, plus Aspel ERP environments). The company is ISO 27001 and ISO 22301 certified, holds Cisco and Microsoft partner credentials, and advertises enterprise relationships with Toyota, KIA, Renault, Sealand Foam, UNAM, Population Council, and the Embassy of Panama.

Commercially, SITI operates a hybrid subscription-plus-professional-services model: monthly recurring MXN-denominated Pólizas provide baseline visibility while project engagements (network rollouts, CCTV deployment, server builds) generate non-recurring revenue. Go-to-market is sales-led and domestic-only, relying on the company website (sitimx.com), WhatsApp, Facebook, and inbound phone leads. The customer mix spans micro-businesses through large corporates, segmented horizontally by device count rather than by vertical, with notable enterprise logos concentrated in automotive, education, and NGO sectors.

Name

Soluciones Integrales en TI

Legal name

Soluciones Integrales en Tecnologías de la Información

Website

https://sitimx.com

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Soluciones Integrales en TI (SITI) is a Mexico City-based managed IT services provider offering tiered annual support policies and infrastructure implementation (network, VoIP, CCTV, servers) to SMBs and mid-market firms across Mexico City and Querétaro.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Other Computer Related Services (541519)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Service Assurance & SLA/QoS Management (HDAFAMAL)

Keywords

• IT technical support
• Network administration services
• Managed IT services
• Infrastructure implementation
• VoIP and CCTV installation

Headquarters

HQ city

Mexico City

HQ country

Mexico

HQ region

Latin America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Annual Support Policies (Pólizas): Recurring annual subscription policies providing unlimited technical support, preventive maintenance, antivirus licensing, remote and on-site support, backup services, and disaster recovery. Tiered by device count: Negocio (up to 20), Pyme (21-30), Empresa (31-40), Corporativo (41-50). Monthly prices range from $3,500 to $8,000 MXN.
2. Project-Based Services: One-time implementation services for network infrastructure, CCTV installation, VoIP systems, and server setup. Charged per project based on scope and requirements.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels3 records

Core offering

Soluciones Integrales en TI (SITI) provides managed IT technical support and infrastructure implementation services to businesses in Mexico. Its core offering consists of tiered annual support policies (Pólizas de Soporte Técnico) covering computer repair, preventive maintenance, antivirus licensing, remote and on-site support, and disaster recovery planning, supplemented by project-based infrastructure installation services for data networks, VoIP telephony, CCTV surveillance, and physical/virtual servers.

Product overview

SITI (Soluciones Integrales en TI) is an IT services company offering a portfolio of managed technical support plans and infrastructure implementation services. Its core offering is organized around annual support policies (Pólizas de Soporte Técnico) — four tiers named Negocio, Pyme, Empresa, and Corporativo 360° — providing remote, on-site, telephone, and chat-assisted computer repair, network administration, and disaster recovery. Complementary service lines include Implementación de Infraestructura (covering data network installation, voice network installation, CCTV, server implementation, and structured cabling), Administracion de Redes (advanced network management with WiFi, firewall, and cybersecurity), Telefonia IP (cloud and on-premise IP telephony), and specialized repair modules for Windows/Mac computers, laser printers, and data recovery. The company operates across CDMX and Queretaro, Mexico.

Differentiator

Problem solved

Functional benefit

Products and services

• Póliza de Soporte Técnico Negocio Entry-level annual technical support plan covering up to 20 equipment units, including 2 preventive maintenance visits per month, original antivirus licensing for all units, remote and on-site support, equipment repair, and disaster recovery planning (DRP). Targeted at micro/small businesses.
• Póliza de Soporte Técnico Pyme Mid-tier annual technical support plan covering 21–30 equipment units, including 2 preventive maintenance visits of 7 hours per month, remote and on-site support, DRP and network mapping. Targeted at small-medium businesses.
• Póliza de Soporte Técnico Empresa Upper-mid-tier annual technical support plan covering 40–50 equipment units, including unlimited fault reporting, specialized Aspel ERP support, original antivirus, remote and on-site support for PCs, Macs, laptops, and laser printers, preventive maintenance every 3 months, email support, DRP, backup, troubleshooting, and response within 4 hours. Targeted at medium enterprises.
• Póliza de Soporte Técnico Corporativo 360° Full-coverage annual technical support plan covering 41–50 units, including network administration, antenna administration, content filtering, network blocking/enabling, and CCTV administration. Targeted at large enterprises.
• Soporte Técnico Informático First and second-level computer technical support service covering Windows and Mac computer repair and optimization, laser printer repair, and IT network and voice network support, delivered through remote, on-site, telephone, and chat channels.
• Implementación de Infraestructura Infrastructure implementation service covering structured cabling, data network installation, voice network installation, CCTV camera installation, server installation, franchise installation, and special IT projects.
• Administración de Redes Advanced network administration service including project analysis and design, structured cabling (Cat 5e, 6, 6+, 6A), WiFi 5/6 and roaming deployment, heat maps, topology analysis, firewall, NAT, QoS, routing, cybersecurity, and local or cloud-based network control.
• Telefonía IP IP telephony implementation service available as cloud (PBX VPS) or on-premise solutions, including extension provisioning, IVR menus, call groups, mobile extensions, and maintenance for Fanvil, Grandstream, Cisco, Ubiquiti, Poly, Panasonic, Yeastar, and Issabel platforms.
• CCTV (Circuito Cerrado de Televisión) Closed-circuit television implementation and installation service including security and intrusion deterrence, vulnerability zone monitoring, incident evidence recording, HR staff monitoring, production area monitoring, and video analytics, delivered with Dahua, Provision, Hilook, EpcOm, Meriva, Saxxon, EZVIZ, Ubiquiti, AccessPro, HID, Suprema, Vivotek, Bosch, and Axceze brands.
• Implementación de Servidores Server implementation service covering dimensioning, acquisition, and deployment of physical and virtual servers running Windows, CentOS, Ubuntu, Alma, VMware, Proxmox, and Xen Server; including NAS, WHM, Plesk, File Server, RDP, Web Server, Issabel, Mikrotik, and Aspel configurations, as well as VPS server implementation.
• Reparación de Impresoras Láser Laser printer repair and maintenance service aimed at extending the operational life of laser printers.
• Recuperación de Información Data recovery service for computers, involving recovery and/or hardware component replacement to retrieve lost information.

Quantifiable outcome

• Continuity of operations for client businesses
• +1 more outcomes

Named customers13 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Accenture Mexico: Global consulting and IT services firm with a large Mexican practice delivering managed infrastructure, network modernization, and IT support — comparable service categories though vastly larger scale and broader portfolio.
• Softtek: Large Mexican-founded IT services and outsourcing firm offering managed services, application development, and infrastructure support across Mexico and Latin America. Comparable in service categories (managed IT, network support, infrastructure) but operates at vastly greater scale.
• KIO Networks: Mexican data center and managed IT services provider delivering infrastructure, cloud, and IT support to enterprise clients. Comparable in infrastructure and managed services offerings though it operates its own data centers at much larger scale.
• Tata Consultancy Services Mexico: Global IT services giant with significant Mexican operations offering managed infrastructure, network services, and IT support — overlapping with SITI's infrastructure and support portfolio but at enterprise scale.
• NEORIS: Mexico-based global IT consulting and services firm providing digital transformation, infrastructure, and managed services. Overlaps directly with SITI's network administration, infrastructure implementation, and IT support offerings.

Others

• Hikvision Mexico: Video surveillance equipment vendor that SITI partners with and deploys. Comparable through the CCTV/security systems overlap but operates as a product vendor rather than a services peer.

Direct peers

• Mainbit: Mexican IT managed services provider focused on SMB and midmarket customers with network, server, and end-user support offerings — directly comparable in service scope, customer size, and Mexican market focus.
• Axity: Latin American IT services company with strong presence in Mexico offering managed services, infrastructure, collaboration, and support — directly comparable to SITI's portfolio of Póliza-style managed IT services and network administration.
• Netsoft: Latin American cloud and managed services company with Mexican operations providing infrastructure, network, and IT support services to midmarket and enterprise clients across the region.
• Grupo Seratta: Mexican IT services firm offering computer support, network administration, and IT infrastructure services to SMB and enterprise clients in Mexico — directly comparable operating model and customer profile to SITI.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/ReparacionComputadorasDF
• LinkedInlinkedin.com/company/soluciones-integrales-en-ti

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Soluciones Integrales en TI