Jakarta Smart City
Jakarta Smart City is a DKI Jakarta Provincial Government unit operating the JAKI super-app and Master Data Management platform to deliver integrated digital services, citizen complaint management, and data-driven policy tools for Jakarta residents and government agencies.
- Company typePrivate
- Founded2021
- HeadquartersJakarta Pusat, Indonesia
- Headcount101–250
- GTM typeB2B and B2C
- OfferingServices
What Jakarta Smart City does
Jakarta Smart City (JSC) is a government unit under the DKI Jakarta Provincial Government, established in 2021 to drive the Jakarta Smart City 4.0 ecosystem through four operating principles: Smart Synergy, Mobile First, System and Data Driven, and Digital Xperience. The organization develops and operates the JAKI (Jakarta Kini) super-app, which integrates multiple municipal services for Jakarta residents, including flood monitoring, interactive map route finding, PAM Jaya water services, MRT Jakarta contactless transit payments, cemetery plot reservations, Ragunan zoo and Taman Ismail Marzuki venue information, Baznas zakat fitrah payments, and citizen complaint submission through JakLapor. Supporting the super-app are backend platform modules including a Master Data Management (MDM) system, Citizen Profile Dashboard, and Social Grants Dashboard that consolidate demographic and social grant data from multiple DKI Jakarta Regional Apparatus for data-driven policy making.
The technology stack centers on a CRM (Cepat Respon Masyarakat) that unifies 13 citizen complaint channels, processing approximately 195,000 reports in 2025 with AI-powered NLP classification that automatically categorizes and routes complaints to the relevant departments. Additional AI capabilities include predictive analytics applied to social assistance targeting and a documented COVID-19 mortality study. The platform is exposed to citizens through the JAKI mobile app on Google Play and App Store, the smartcity.jakarta.go.id website (which includes a Gubernatorial Regulation-based service fee calculator), and in-person services at the Jakarta City Hall (Balai Kota DKI Jakarta) in Central Jakarta.
Jakarta Smart City is funded through DKI Jakarta provincial government budget allocations as a government unit. Limited transactional revenue is generated through service fees calculated per Gubernatorial Regulation (Pergub) No. 44 of 2021, including online survey services. The organization is actively engaged in international smart city initiatives, holding leadership positions in the ASEAN Smart Cities Network (ASCN, hosting the 2026 forum), the C40 Cities Steering Committee, and maintaining collaborative relationships with cities including Lampung, Shenzhen, Milan, Hangzhou, and Berlin. As of 2025, Jakarta rose to rank 71 in the Global Cities Index, and in 2026 JAKI's AI innovation won the Global AI Competition.
Jakarta Smart City firmographics
Firmographics- Name
- Jakarta Smart City
- Legal name
- Jakarta Smart City (JSC)
- Website
- https://smartcity.jakarta.go.id
- Company type
- Private
- Founded year
- 2021
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Jakarta Smart City is a DKI Jakarta Provincial Government unit operating the JAKI super-app and Master Data Management platform to deliver integrated digital services, citizen complaint management, and data-driven policy tools for Jakarta residents and government agencies.
- Ownership category
- akta.pro rank
Jakarta Smart City industry classification
Industry- Product category
- Smart City Government Technology Platform
- NAICS
- Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (92615)
- SIC
- Electric & Other Services Combined (4931), Services-Social Services (8300)
- akta.pro primary industry
- Smart Cities & Urban Innovation Programs (Digital Planning, Civic Tech for Cities) (BPAIANAJ)
- akta.pro secondary industry
- Traffic Management & Intelligent Transportation Systems (Signals, TMCs, Congestion) (BPAIALAC)
Keywords
Where Jakarta Smart City is headquartered
LocationHeadquarters
- HQ city
- Jakarta Pusat
- HQ country
- Indonesia
- HQ region
- Asia
Offices1 record
Markets served
Jakarta Smart City business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales
Revenue model
- Government Budget Allocation: Jakarta Smart City operates as a unit under the DKI Jakarta Provincial Government, funded through government budget allocations for digital transformation initiatives.
- Service Fees: Fees for services calculated based on Gubernatorial Regulation (Pergub) No. 44 of 2021, including online survey services with calculated tariffs.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Online Survey Services |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels5 records
Jakarta Smart City product offering
Product offeringCore offering
Jakarta Smart City operates the JAKI (Jakarta Kini) super-app as the unified citizen-facing interface for DKI Jakarta municipal services, including flood monitoring, route navigation, public complaints (JakLapor), water utility (PAM Jaya), MRT payments, cemetery reservations, and tourism. Backed by Master Data Management (MDM), AI-powered complaint classification, and citizen/grant dashboards, it consolidates fragmented government data and services for both citizens and DKI Jakarta agencies.
Product overview
Jakarta Smart City operates as a unified smart city platform centered on the JAKI (Jakarta Kini) super-app, which serves as the primary citizen-facing interface integrating multiple municipal services. Supporting the super-app are backend platform modules including Citizen Profile Dashboard, Social Grants Dashboard, and Master Data Management (MDM) system for data consolidation. Additional offerings include JakLapor for complaint management with AI classification, Service Calculator for fee calculations, Journal of Future Cities for research dissemination, and Data Science Trainee Program for capacity building. The platform leverages AI and data analytics to enable predictive governance and efficient public service delivery across Jakarta's municipal departments.
Differentiator
Problem solved
Functional benefit
Brands
- JAKI: Jakarta Kini (JAKI) is the super-app developed by Jakarta Smart City, providing integrated digital services for Jakarta residents including maps, flood monitoring, PAM Jaya services, public transport routes, cemetery maps, and tourism information.
Products and services
- JAKI (Jakarta Kini) Super-App Super-app for Jakarta citizens providing integrated access to multiple municipal services including flood monitoring, route finding, PAM Jaya water services, cemetery plot reservations, cultural venue information, and payment services.
- JakLapor Public Complaint System Citizen complaint management channel integrated with the CRM (Cepat Respon Masyarakat) system, providing AI-powered classification and routing of public complaints to the appropriate DKI Jakarta government departments.
- Master Data Management (MDM) Platform Government data governance and integration system consolidating citizen and municipal data across multiple DKI Jakarta departments for coherent service delivery and informed decision-making.
- Service Calculator (Kalkulator Service) Government service fee calculation tool based on Gubernatorial Regulation No. 44 of 2021, providing citizens with automated calculations for various municipal service charges including online survey services.
Quantifiable outcome
- 195 thousand citizen reports handled in 2025
- +3 more outcomes
Companies that use Jakarta Smart City
Customer profileNamed customers3 records
Segments4 records
Ideal customer profiles6 records
Jakarta Smart City technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability3 records
Feature7 records
Jakarta Smart City partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core and minor.
- ASEAN Smart Cities Network (ASCN)coreJakarta Smart City actively participates in ASEAN Smart Cities Network 2026, sharing four strategic initiatives for smart city development to support sustainable global cities across ASEAN.
- C40 CitiescoreJakarta participates in C40 Cities Steering Committee, leading global climate strategy through the steering committee position.
- ShenzhenminorJakarta and Shenzhen exploring collaboration toward 2026 sister city partnership and new opportunities in smart city innovation.
- Lampung Provincial GovernmentminorJakarta and Lampung collaborate to present JAKI innovation to improve digital public services in Lampung.
- MilanminorLeadership Exchange Programme collaboration with Milan for cultural exchange and city branding initiatives.
- Hangzhou/ChinaminorJakarta Smart City participated in Global Digital Trade Expo 2025 in Hangzhou to discuss building an integrated digital ecosystem.
- BerlinminorGovernor Pramono strengthened sister city synergy at AsiaBerlin Summit and 31 Years of Sister Cities, aiming for Top 50 Global Cities.
- MRT JakartacoreJAKI app integrates MRT Jakarta information including payment systems and route planning. MRT Jakarta payment integration enables contactless payments for tourists and residents.
- PAM JayacoreJAKI app provides access to PAM Jaya water services for Jakarta residents.
- Baznas (Bazis) DKI JakartacoreJAKI app integrated with Baznas for official zakat fitrah payments, ensuring official and guaranteed transactions.
Scale indicators6 records
Recent moves6 records
Expansion highlights6 records
Jakarta Smart City competitors and assessment
Company assessmentDirect peers
- Smart Dubai: Dubai's government-backed smart city program building an integrated digital services platform for residents and visitors. Directly comparable as a city-level government digital transformation unit with international positioning.
- Smart Nation Singapore: Singapore's national digital government initiative operating a citizen-facing super-app and integrated smart city platform. Highly comparable as a government-led, citizen-centric smart city platform with comparable scope.
- Amsterdam Smart City: Public-private partnership operating Amsterdam's smart city platform with integrated citizen services, mobility, and data initiatives. Comparable government-coordinated smart city ecosystem with international partnership network.
- Barcelona Digital City: Barcelona City Council's Digital City programme delivering citizen digital services, data infrastructure, and smart city governance. Comparable municipal-government-led digital transformation platform serving a major global city.
- Seoul Smart City: Seoul Metropolitan Government's smart city initiative delivering integrated citizen digital services including mobility, complaint handling, and municipal data platforms. Comparable government-led urban digital transformation model.
Regional players
- Bandung Smart City: Indonesian municipal smart city initiative under Bandung city government. Regional peer operating in the same Indonesian digital government context with overlapping citizen-service mandate.
- Surabaya Smart City: Surabaya city's smart city platform delivering integrated digital citizen services in Indonesia. Regional peer providing a potential expansion benchmark for Jakarta Smart City's super-app blueprint.
Broad incumbents
- Siemens Smart Infrastructure: Siemens' smart city and urban infrastructure portfolio including mobility, energy, and building systems for city governments. Broad incumbent offering an alternative procurement path for smart city capabilities.
- Huawei Smart City: Global vendor offering end-to-end smart city platform stacks to municipal governments worldwide. Competes with Jakarta Smart City's in-house platform approach through larger R&D budgets and integrated offerings.
- Cisco (Kinetic for Cities): Cisco's smart city IoT and data platform offered to city governments globally. Broad incumbent competing in the city-data, connectivity, and integrated-services space where Jakarta Smart City operates.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Jakarta Smart City social profiles
Digital presenceJakarta Smart City compliance and trust
Trust signalCompliance1 record
Jakarta Smart City financial estimates
Financial estimateRevenue estimate
Valuation estimate
Jakarta Smart City leadership team
Management profileNumber of profiles
Jakarta Smart City funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Jakarta Smart City M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Jakarta Smart City
What does Jakarta Smart City do?
Jakarta Smart City operates the JAKI (Jakarta Kini) super-app as the unified citizen-facing interface for DKI Jakarta municipal services, including flood monitoring, route navigation, public complaints (JakLapor), water utility (PAM Jaya), MRT payments, cemetery reservations, and tourism. Backed by Master Data Management (MDM), AI-powered complaint classification, and citizen/grant dashboards, it consolidates fragmented government data and services for both citizens and DKI Jakarta agencies.
Is Jakarta Smart City a public or private company?
Jakarta Smart City is a private company. It is classified as state government owned and is currently operating.
When was Jakarta Smart City founded?
Jakarta Smart City was founded in 2021. It employs 101 to 250 people.
Where is Jakarta Smart City based?
Jakarta Smart City is headquartered in Jakarta Pusat, Indonesia, in the Asia region.
How does Jakarta Smart City make money?
Two revenue lines are on record. Government Budget Allocation is the primary driver. The others are service Fees.
Who are Jakarta Smart City's main competitors?
Direct peers on record are Smart Dubai, Smart Nation Singapore, Amsterdam Smart City, Barcelona Digital City and Seoul Smart City. Regional players are Bandung Smart City and Surabaya Smart City. Broad incumbents are Siemens Smart Infrastructure, Huawei Smart City and Cisco (Kinetic for Cities).
Does Jakarta Smart City have an API?
No public API is recorded for Jakarta Smart City.
What industry is Jakarta Smart City in?
Jakarta Smart City's product category is Smart City Government Technology Platform. Its primary akta.pro industry code is BPAIANAJ, Smart Cities & Urban Innovation Programs (Digital Planning, Civic Tech for Cities), with a secondary code of BPAIALAC, Traffic Management & Intelligent Transportation Systems (Signals, TMCs, Congestion). Its NAICS code is 92615 and its SIC code is 4931.