Social Security Board

What Social Security Board does

The Social Security Board (SSB) is the statutory social insurance agency of the Government of Belize, established on June 1, 1981 under the Social Security Act, Chapter 44 of the Laws of Belize, and operating under the portfolio of the Minister of Finance. SSB administers mandatory social insurance for all employed persons aged 14 and over and their employers across Belize, delivering short-term benefits (sickness, maternity, funeral grant), employment injury benefits, and long-term benefits (retirement, invalidity, survivors' pensions and grants). Coverage is explicitly positioned as "womb to tomb." SSB also operates the National Health Insurance (NHI) program, a government-financed primary healthcare scheme covering medical consultations, laboratory services and generic medicines via an approved provider network, with NHI services financed from General Revenues.

SSB's distribution is a hybrid of a nine-branch-office physical network plus one sub-office (covering Belmopan, Belize City, Corozal, Dangriga, Independence, Orange Walk, Punta Gorda, Placencia, San Pedro and Santa Elena) and digital channels including the My Social Security (My SS) self-service portal at ssbportal.org.bz, Online Employer Services, a Contributions Calculator, and a fully digitized Sickness Benefit Claims system launched December 2025 with electronic SB-1 medical certificate submission. The NHI arm runs on the RAWA web-based information system deployed in 2024 for provider-side patient, billing and analytics workflows.

Revenue is statutory rather than commercial: mandatory employer and employee contributions under the Social Security Act (with rates set via statutory instruments) fund social insurance benefits, while NHI is financed from government General Revenues. Pricing is not disclosed because the organization charges no fees for core services; financial figures are not publicly reported. SSB is governed by a tripartite Board representing government, employer bodies (BCCI, BBB) and the union (NTUCB), holds memberships in ISSA, CISSCAD and CARICOM, and had 44 employees as of the most recent disclosed headcount.

Name

Social Security Board

Legal name

Belize Social Security Board

Website

https://socialsecurity.org.bz

Company type

Private

Founded year

1981

Operating status

Operating

Headcount range

11–50 employees

Short description

The Social Security Board (SSB) is Belize's statutory social insurance agency, administering mandatory employer and employee contributions and benefits (retirement, sickness, maternity, employment injury, survivors) and the National Health Insurance program, delivered through nine branch offices and the My SS online portal to all employed persons aged 14 and over.

Ownership category

akta.pro rank

Product category

Government Social Insurance

NAICS

Administration of Public Health Programs (923120), Social Assistance (624), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300), Hospital & Medical Service Plans (6324)

akta.pro primary industry

Healthcare-Linked Social Benefits Administration (e.g., Medicaid/Means-Tested Health Coverage) (BPAIAKAH)

akta.pro secondary industries

Government Program Administrative Services (Medicare/Medicaid ASO/TPA) (HLAEALAO), Disability Benefits Administration (BPAIAKAC)

Keywords

• Social insurance benefits
• National health insurance
• Retirement pension benefits
• Statutory social security
• Employer contribution services

Headquarters

HQ city

Belmopan, Cayo

HQ country

Belize

Offices10 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Supply Chain

Revenue model

1. Social Security Contributions: Mandatory contributions from employed persons (14+ years) and employers based on the Social Security Act. Contribution rates and structures regulated through statutory instruments.
2. National Health Insurance Funding: NHI financed from General Revenues as a government-administered health insurance program.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

The Social Security Board administers Belize's mandatory statutory social insurance program under the Social Security Act, providing short-term benefits (sickness, maternity), employment injury benefits, and long-term benefits (retirement, invalidity, survivors, funeral grants) to all employed persons over 14 years and their families. It also administers the National Health Insurance (NHI) program, providing primary healthcare services to approved beneficiaries. Services are delivered through a nationwide branch office network and online self-service portal (My SS).

Product overview

The Social Security Board Belize operates a unified platform of digital government services centered around the My SS self-service portal, which serves as the primary interface for insured persons to access their social security records, submit claims, and manage benefits. The product ecosystem includes Online Employer Services for business compliance, an online Contributions Calculator, and a fully digital Sickness Benefit Claims system launched in December 2025 with electronic medical certificate submission. Additionally, the National Health Insurance (NHI) program operates as a major healthcare administration service within SSB, featuring the RAWA web-based information system for healthcare providers. All services are accessed through the main SSB website with dedicated portals for members, employers, and healthcare providers.

Differentiator

Problem solved

Functional benefit

Brands

• My Social Security (My SS): Online self-service portal for contributors and beneficiaries to manage their social security records, view contributions, and access services.
• NHI Belize

Products and services

• My Social Security (My SS) Online Portal Online self-service portal allowing insured persons to view, update and manage their social security record, apply for benefits, submit claims, and access contribution history.
• Online Employer Services Digital platform enabling employers to register employees, submit contributions, update contact information, and manage employer transactions online.
• Sickness Benefit Claims System Online submission system for sickness benefit claims, fully digital as of December 2025, allowing insured persons to submit claims with medical certificates electronically.
• National Health Insurance (NHI) Comprehensive healthcare coverage program administered by SSB providing primary care services including medical consultations, laboratory services, and generic medicines to approved beneficiaries.
• RAWA NHI Information System Web-based information system for NHI healthcare providers to manage patient records, billing, and health service delivery with data collection and analytics.

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Ministry of Health, BelizecoreStrategic or Co-development Partner · 9 August 2001Partnership for National Health Insurance program. Ministry of Health identifies health needs and priorities and acts as regulator of health services. SSB-NHI serves as Purchaser/collector, ensuring provider compliance with contractual agreements.
• CARICOM Member StatescoreStrategic or Co-development Partner · 1 March 1996The CARICOM Agreement on Social Security came into effect April 1, 1997. It enables coordination of social security programs across 13 CARICOM member states, protecting entitlements and providing equality of treatment for workers moving between countries.
• CISSCAD (Consejo de Instituciones de Seguridad Social en Centro America y Republica Dominicana)coreStrategic or Co-development Partner · 1 January 1994SSB joined CISSCAD as observer in 1994 and became a full member in 1995. SSB held the presidency for two years (2012-2013). CISSCAD promotes projects and activities aimed at universal coverage of social security benefits in member countries.
• International Social Security Association (ISSA)coreOthers · 1 June 1981SSB has been a member of the ISSA since establishment in 1981. ISSA is based in Geneva, Switzerland and provides a global platform for social security institutions to collaborate and share best practices.
• NHI Approved Healthcare ProviderscoreOthersNetwork of approved clinics, pharmacies, laboratory centers, and imaging centers providing NHI-covered services. Includes primary care providers across Belize District South Side and Southern Region.
• Belize Council for the Visually Impaired (BCVI)minorOthersSpecialist eye care provider under NHI, with offices in Dangriga Town and Punta Gorda Town.
• Belize Police DepartmentminorStrategic or Co-development PartnerSSB/NHI signed MOU with Belize Police Department in March 2023 for collaborative initiatives.
• SELA (Latin American and Caribbean Economic System)minorStrategic or Co-development PartnerJoint hosting of Disaster Risk Management and Social Protection Workshop in September 2023.

Scale indicators4 records

Recent moves7 records

Expansion highlights4 records

Others

• International Social Security Association (ISSA): Geneva-based umbrella organization of which SSB is a member since 1981; relevant as an ecosystem/knowledge peer rather than a competitor, providing benchmarking and best-practice frameworks.

Broad incumbents

• Social Security Administration (SSA) - United States: The U.S. federal social security administration — a vastly larger incumbent analog providing retirement, disability and survivor benefits under a statutory monopoly, useful as a structural reference even though vastly different in scale.
• Panama Social Security Fund (CSS): Panama's Caja de Seguro Social — a larger Central American CISSCAD peer administering both social security and healthcare benefits, comparable in combined pension+health mandate.
• National Health Fund (NHF) - Jamaica: Jamaica's government-administered health financing entity, broadly analogous to SSB's NHI arm in administering public funding for healthcare benefits.

Direct peers

• Cayman Islands National Insurance Company (CINICO): Cayman's statutory health and pension administrator, a small-island national peer combining health insurance and pension functions analogous to SSB's NHI + social security portfolio.
• National Insurance Board of Trinidad and Tobago: Trinidad & Tobago's social security administrator operating a similar contributory benefits model and investment fund — a directly comparable Caribbean statutory scheme.
• National Insurance Board (NIB) - Bahamas: Bahamas' statutory social security administrator running a similar contributory pension and benefits scheme with national branch coverage and employer compliance functions — the closest structural analog to SSB Belize in the Caribbean.
• National Insurance Scheme (NIS) - Jamaica: Jamaica's statutory national insurance scheme administering contributory pensions, employment injury and survivor benefits — a like-for-like Caribbean social security peer.
• Instituto Guatemalteco de Seguridad Social (IGSS): Guatemala's statutory social security institute operating contributory pension, sickness and employment injury benefits — a CISSCAD-region peer mirroring SSB's mandate.
• National Insurance Corporation (NIC) - Guyana: Guyana's statutory social security provider administering contributory pensions and benefits — comparable in scale and Caribbean/CARICOM context to SSB Belize.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks7 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/c/SocialSecurityBoardBelize
• Facebookfacebook.com/ssbbelize
• LinkedInlinkedin.com/company/social-security-board

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Social Security Board