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Southwest Central Dispatch

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uuid005cqoe

Namestring
Southwest Central Dispatch
Legal namestring
Southwest Central Dispatch
Websiteurl
southwestcentral911.org
Company typeenum
Private
Founded yearstring
-
Descriptiontext

Southwest Central Dispatch is a consolidated 911 Public Safety Answering Point (PSAP) headquartered in Palos Hills, Illinois, that has been in continuous operation since 1985. The agency provides emergency call-taking and dispatch services for police, fire, and EMS on behalf of eight member communities in the southwest Chicago metropolitan area, including Palos Hills, Palos Park, Palos Heights, Hickory Hills, Bridgeview, Bedford Park, Burbank, and Worth. It operates under the direction of William D. Shanley and maintains a staff of approximately 25 employees.

The agency's technology footprint centers on a 911 Computer-Aided Dispatch (CAD) system supporting call intake and field unit coordination, supplemented by the CODE RED emergency notification platform delivered through OnSolve for resident-facing mass communications. The dispatch center is CALEA accredited, indicating adherence to a recognized public-safety communications standards framework covering training, quality assurance, and operational protocols.

As a public-sector intergovernmental agency, Southwest Central Dispatch is funded through member contributions from its constituent municipalities rather than commercial revenue. The operating model is essentially a shared-services cooperative: fixed dispatch infrastructure, CAD technology, and trained communications personnel are amortized across multiple jurisdictions, lowering per-community cost relative to standalone municipal PSAPs. The business model is constrained by municipal budget cycles and the fixed perimeter of its eight member communities, with no disclosed commercial customers or external service contracts.

Short descriptiontext

Southwest Central Dispatch is a CALEA-accredited consolidated 911 dispatch agency in Palos Hills, Illinois, providing emergency call-taking and dispatch services to eight southwest Chicago suburban municipalities since 1985.

Operating statusenum
Operating
Ownership categoryenum
akta.pro rankint
HeadquartersPalos Hills, United States
HQ citystring
Palos Hills
HQ countrystring
United States
HQ regionstring
North America
Markets served

Serves global market

Offices1 record

Each record includes

City, Country, Type, Description, Source

Keyword5 values
emergency dispatch services, 911 call taking, public safety communications, fire police dispatch, emergency notification systems
Industry3 codes
1Emergency Communications & Dispatch (911/112/999, PSAP)
CodeBPAIAGADPrimaryYes
2Emergency Dispatch Center Services (PSAP/911 Support, Private Dispatch)
CodeBPAKAFAJPrimaryNo
3Fire Alarm Monitoring & Dispatch
CodeBPAKAFACPrimaryNo
NAICS code2 codes
  • Fire Protection922160
  • Fire Protection92216
SIC code1 code
  • Telegraph & Other Message Communications4822
Product category
Emergency Dispatch Services
No data
GTM motion1 record

Each record includes

Type, Description, Source

Revenue model1 record
1Municipal Government Services
TypeSubscription Recurring
Description

Public safety dispatch services funded through municipal tax revenues and intergovernmental service agreements with member communities. Services are provided to government entities at no direct cost to residents who fund through property taxes.

swcd911.net
Marketing channels3 records

Each record includes

Title, Type, Stage, Description, Source

Distribution channels1 record

Each record includes

Title, Type, Scope, Target buyer, Description, Source

Cost components4 values
Personnel, Operations, Technology or R&D, Infrastructure
GTM typeB2B
B2B
Offering typeServices
Services
Core offering1 text field

Southwest Central Dispatch operates a centralized 911 emergency communications and dispatch center providing fire and police call-taking and dispatch services for eight municipalities and fire protection districts in the southwest Chicago metropolitan area. The agency also operates the CODE RED mass emergency notification system for community-wide alerts and supports public feedback and FOIA request handling.

Differentiator
Functional benefit
Problem solved
Quantifiable outcome1 value
  • Multi-jurisdictional emergency coordination serving 8 communities in the southwest Chicago metropolitan area
Product overview1 text field

Southwest Central Dispatch is a single-service emergency communications center providing 911 dispatch for fire and police across multiple communities. The organization operates as a centralized dispatch service (not a software platform), with its primary offering being the 911 Fire & Police Dispatch Service that coordinates emergency response for served municipalities including Chicago Ridge, Crestwood, Lemont, Palos Heights, Palos Hills, and surrounding fire protection districts. Additional ancillary services include a public emergency notification system (via CODE RED), FOIA request processing, and public feedback collection.

Product and service2 records
1911 Fire & Police Dispatch Service
2CODE RED Community Emergency Notification Service
Scale indicator2 records

Each record includes

Type, Value, Description, Source

Partnership2 partners
1CALEA (Commission on Accreditation for Law Enforcement Agencies)
Strategic tierCoreTypeOthers
swcd911.net
2OnSolve (CODE RED Emergency Notification System)
Strategic tierCoreTypeTechnology or Integration
swcd911.net
Recent move3 records

Each record includes

Date, Type, Title, Description, Source

Expansion highlight2 records

Each record includes

Type, Description

Peers10 records
1Northwest Central Dispatch System
TypeDirect peer
Description

Consolidated suburban Chicago PSAP providing 911 police/fire dispatch for multiple member municipalities. Closest direct peer given identical operating model, Illinois footprint, and multi-jurisdictional governance structure.

2Du-Comm (DuPage Public Safety Communications)
TypeDirect peer
Description

Consolidated 911 dispatch center serving DuPage County municipalities near Chicago. Same consolidated-PSAP model, comparable scale, and similar intergovernmental agreement funding approach.

3Motorola Solutions (CommandCentral)
TypeBroad incumbent
Description

Dominant public-safety technology vendor offering CAD, records, and 911 solutions. Represents both a technology supplier (already integrated via OnSolve/Rave acquisitions) and the broad incumbent whose suite competes with PSAP-operating models.

4Hexagon Safety, Infrastructure & Geospatial
TypeBroad incumbent
Description

Major provider of computer-aided dispatch (HxGN OnCall) and public-safety software used by PSAPs nationwide. Comparable because its technology underpins much of the CAD infrastructure that dispatch centers like Southwest Central rely on.

5CentralSquare Technologies
TypeBroad incumbent
Description

Public-sector software vendor providing CAD, RMS, and 911 solutions to PSAPs and law enforcement. Operates in the same ecosystem with overlapping public-safety communications customers.

6Tyler Technologies (NewWorld Public Safety)
TypeBroad incumbent
Description

Provides CAD and public-safety software suites (formerly NewWorld Systems) used by PSAPs. Comparable as a backend technology peer serving many of the same municipal 911 customers.

7Carbyne
TypeEmerging player
Description

Next-generation 911 platform enabling video, text, and location-rich emergency calls. Comparable as a forward-looking PSAP technology peer whose adoption could reshape expectations of smaller PSAPs like Southwest Central.

8Mark43
TypeEmerging player
Description

Cloud-native public-safety software suite competing with legacy CAD/RMS vendors. Comparable as an emerging technology peer targeting the same municipal PSAP customer base with a modern stack.

9OnSolve
TypeOthers
Description

Provider of the CODE RED mass-notification system already integrated by Southwest Central. Comparable as a technology/integration partner and as the broader critical-event communications vendor serving similar PSAP and municipal customers.

10Tri-Com Central Dispatch
TypeDirect peer
Description

Consolidated PSAP serving several municipalities in the Aurora/Kane County area west of Chicago. Comparable as a same-state, consolidated-dispatch peer with comparable scale and member-funded model.

Market position
Strengths2 records

Each record includes

Headline, Details, Source

Weaknesses4 records

Each record includes

Headline, Details, Source

Competitive moat3 records

Each record includes

Type, Details

Key risks5 records

Each record includes

Headline, Details, Source

Key highlights5 records

Each record includes

Headline, Details, Source

Customer concentration

Classification, Details

Named customers8 records

Each record includes

Name, Industry, Type, Use case, Source, UUID

Segment1 record

Each record includes

Title, Type, Primary, Description, Pain point addressed, Use case, Source

Ideal customer profile1 record

Each record includes

Profile, Firmographic size, Sales motion, Sales cycle length, Buying structure, Purchase trigger, Buyer persona, Geography, Industry vertical, Primary use case, Description, Pain points, Evidence proof points, Target buyer

Technology focused
No
API detail
Has APIbool
No

Docs URL, Description

Integration1 record

Each record includes

Title, Type, Description, Source

AI maturity
App detail

Has app

Feature2 records

Each record includes

Title, Differentiator, Description, Source

Core technology
Revenue estimate
Valuation estimate
Number of profiles
Profiles1 record

Each record includes

Name, Designation, Designation category, Overview, Profile commentary, Source

No data
No data
Funding overview

Funding stage, Last funding date, Total funding USD

Funding rounds

Each record includes

Round, Amount USD, Date, Pre money valuation, Total investors, Investors, News

Investors

Each record includes

Name, Type, Date of entry, Rounds participated, Website

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Each record includes

Name, Acquisition type, Announced date, Completed date, Status, Website, News

Investment

Each record includes

Name, Round, Announced date, Lead investor, Website, News

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Southwest Central Dispatch

Emergency Dispatch Servicessouthwestcentral911.org

Southwest Central Dispatch is a CALEA-accredited consolidated 911 dispatch agency in Palos Hills, Illinois, providing emergency call-taking and dispatch services to eight southwest Chicago suburban municipalities since 1985.

What Southwest Central Dispatch does

Southwest Central Dispatch is a consolidated 911 Public Safety Answering Point (PSAP) headquartered in Palos Hills, Illinois, that has been in continuous operation since 1985. The agency provides emergency call-taking and dispatch services for police, fire, and EMS on behalf of eight member communities in the southwest Chicago metropolitan area, including Palos Hills, Palos Park, Palos Heights, Hickory Hills, Bridgeview, Bedford Park, Burbank, and Worth. It operates under the direction of William D. Shanley and maintains a staff of approximately 25 employees.

The agency's technology footprint centers on a 911 Computer-Aided Dispatch (CAD) system supporting call intake and field unit coordination, supplemented by the CODE RED emergency notification platform delivered through OnSolve for resident-facing mass communications. The dispatch center is CALEA accredited, indicating adherence to a recognized public-safety communications standards framework covering training, quality assurance, and operational protocols.

As a public-sector intergovernmental agency, Southwest Central Dispatch is funded through member contributions from its constituent municipalities rather than commercial revenue. The operating model is essentially a shared-services cooperative: fixed dispatch infrastructure, CAD technology, and trained communications personnel are amortized across multiple jurisdictions, lowering per-community cost relative to standalone municipal PSAPs. The business model is constrained by municipal budget cycles and the fixed perimeter of its eight member communities, with no disclosed commercial customers or external service contracts.

Southwest Central Dispatch firmographics

Firmographics
Name
Southwest Central Dispatch
Legal name
Southwest Central Dispatch
Website
https://southwestcentral911.org
Company type
Private
Operating status
Operating
Short description
Southwest Central Dispatch is a CALEA-accredited consolidated 911 dispatch agency in Palos Hills, Illinois, providing emergency call-taking and dispatch services to eight southwest Chicago suburban municipalities since 1985.
Ownership category
akta.pro rank

Southwest Central Dispatch industry classification

Industry
Product category
Emergency Dispatch Services
NAICS
Fire Protection (922160), Fire Protection (92216)
SIC
Telegraph & Other Message Communications (4822)
akta.pro primary industry
Emergency Communications & Dispatch (911/112/999, PSAP) (BPAIAGAD)
akta.pro secondary industries
Emergency Dispatch Center Services (PSAP/911 Support, Private Dispatch) (BPAKAFAJ), Fire Alarm Monitoring & Dispatch (BPAKAFAC)

Keywords

  • Emergency dispatch services
  • 911 call taking
  • Public safety communications
  • Fire police dispatch
  • Emergency notification systems

Where Southwest Central Dispatch is headquartered

Location

Headquarters

HQ city
Palos Hills
HQ country
United States
HQ region
North America

Offices1 record

Markets served

Southwest Central Dispatch business model

Business model
GTM type
B2B
Offering type
Services
Cost components
Personnel, Operations, Technology or R&D, Infrastructure

Revenue model

  1. Municipal Government Services: Public safety dispatch services funded through municipal tax revenues and intergovernmental service agreements with member communities. Services are provided to government entities at no direct cost to residents who fund through property taxes.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Southwest Central Dispatch product offering

Product offering

Core offering

Southwest Central Dispatch operates a centralized 911 emergency communications and dispatch center providing fire and police call-taking and dispatch services for eight municipalities and fire protection districts in the southwest Chicago metropolitan area. The agency also operates the CODE RED mass emergency notification system for community-wide alerts and supports public feedback and FOIA request handling.

Product overview

Southwest Central Dispatch is a single-service emergency communications center providing 911 dispatch for fire and police across multiple communities. The organization operates as a centralized dispatch service (not a software platform), with its primary offering being the 911 Fire & Police Dispatch Service that coordinates emergency response for served municipalities including Chicago Ridge, Crestwood, Lemont, Palos Heights, Palos Hills, and surrounding fire protection districts. Additional ancillary services include a public emergency notification system (via CODE RED), FOIA request processing, and public feedback collection.

Differentiator

Problem solved

Functional benefit

Products and services

  • 911 Fire & Police Dispatch Service
  • CODE RED Community Emergency Notification Service

Quantifiable outcome

  • Multi-jurisdictional emergency coordination serving 8 communities in the southwest Chicago metropolitan area

Companies that use Southwest Central Dispatch

Customer profile

Named customers8 records

Segments1 record

Ideal customer profiles1 record

Southwest Central Dispatch technology and API

Technology

Technology focussed No

API detail

Has API
No
API docs
API detail

Core technology

AI maturity

App detail

Integration1 record

Feature2 records

Southwest Central Dispatch partnerships and signals

Strategic signal

Partnerships

Two partnerships are on record, tiered core.

  • CALEA (Commission on Accreditation for Law Enforcement Agencies)coreOthers
  • OnSolve (CODE RED Emergency Notification System)coreTechnology or Integration

Scale indicators2 records

Recent moves3 records

Expansion highlights2 records

Southwest Central Dispatch competitors and assessment

Company assessment

Direct peers

  • Northwest Central Dispatch System: Consolidated suburban Chicago PSAP providing 911 police/fire dispatch for multiple member municipalities. Closest direct peer given identical operating model, Illinois footprint, and multi-jurisdictional governance structure.
  • Du-Comm (DuPage Public Safety Communications): Consolidated 911 dispatch center serving DuPage County municipalities near Chicago. Same consolidated-PSAP model, comparable scale, and similar intergovernmental agreement funding approach.
  • Tri-Com Central Dispatch: Consolidated PSAP serving several municipalities in the Aurora/Kane County area west of Chicago. Comparable as a same-state, consolidated-dispatch peer with comparable scale and member-funded model.

Broad incumbents

  • Motorola Solutions (CommandCentral): Dominant public-safety technology vendor offering CAD, records, and 911 solutions. Represents both a technology supplier (already integrated via OnSolve/Rave acquisitions) and the broad incumbent whose suite competes with PSAP-operating models.
  • Hexagon Safety, Infrastructure & Geospatial: Major provider of computer-aided dispatch (HxGN OnCall) and public-safety software used by PSAPs nationwide. Comparable because its technology underpins much of the CAD infrastructure that dispatch centers like Southwest Central rely on.
  • CentralSquare Technologies: Public-sector software vendor providing CAD, RMS, and 911 solutions to PSAPs and law enforcement. Operates in the same ecosystem with overlapping public-safety communications customers.
  • Tyler Technologies (NewWorld Public Safety): Provides CAD and public-safety software suites (formerly NewWorld Systems) used by PSAPs. Comparable as a backend technology peer serving many of the same municipal 911 customers.

Emerging players

  • Carbyne: Next-generation 911 platform enabling video, text, and location-rich emergency calls. Comparable as a forward-looking PSAP technology peer whose adoption could reshape expectations of smaller PSAPs like Southwest Central.
  • Mark43: Cloud-native public-safety software suite competing with legacy CAD/RMS vendors. Comparable as an emerging technology peer targeting the same municipal PSAP customer base with a modern stack.

Others

  • OnSolve: Provider of the CODE RED mass-notification system already integrated by Southwest Central. Comparable as a technology/integration partner and as the broader critical-event communications vendor serving similar PSAP and municipal customers.

Market position

Strengths2 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

Southwest Central Dispatch financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Southwest Central Dispatch leadership team

Management profile

Number of profiles

Profiles1 record

Southwest Central Dispatch funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Southwest Central Dispatch M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Southwest Central Dispatch

What does Southwest Central Dispatch do?

Southwest Central Dispatch operates a centralized 911 emergency communications and dispatch center providing fire and police call-taking and dispatch services for eight municipalities and fire protection districts in the southwest Chicago metropolitan area. The agency also operates the CODE RED mass emergency notification system for community-wide alerts and supports public feedback and FOIA request handling.

Is Southwest Central Dispatch a public or private company?

Southwest Central Dispatch is a private company. It is classified as state government owned and is currently operating.

When was Southwest Central Dispatch founded?

Southwest Central Dispatch was founded in -1.

Where is Southwest Central Dispatch based?

Southwest Central Dispatch is headquartered in Palos Hills, United States, in the North America region.

How does Southwest Central Dispatch make money?

One revenue line is on record: municipal Government Services.

Who are Southwest Central Dispatch's main competitors?

Direct peers on record are Northwest Central Dispatch System, Du-Comm (DuPage Public Safety Communications) and Tri-Com Central Dispatch. Broad incumbents are Motorola Solutions (CommandCentral), Hexagon Safety, Infrastructure & Geospatial, CentralSquare Technologies and Tyler Technologies (NewWorld Public Safety). Emerging players are Carbyne and Mark43. OnSolve is listed as an others.

Does Southwest Central Dispatch have an API?

No public API is recorded for Southwest Central Dispatch.

What industry is Southwest Central Dispatch in?

Southwest Central Dispatch's product category is Emergency Dispatch Services. Its primary akta.pro industry code is BPAIAGAD, Emergency Communications & Dispatch (911/112/999, PSAP), with a secondary code of BPAKAFAJ, Emergency Dispatch Center Services (PSAP/911 Support, Private Dispatch). Its NAICS code is 922160 and its SIC code is 4822.

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