Sacramento Regional Fire/EMS Communications Center

What Sacramento Regional Fire/EMS Communications Center does

Sacramento Regional Fire/EMS Communications Center (SRFECC) is a public Joint Powers Authority (JPA) formed in 1981 to provide centralized 911 fire and emergency medical services dispatch and communications coordination for ten member fire agencies operating across Sacramento County, California. The organization serves over 1.5 million citizens through a single shared communications facility staffed by 29 personnel, eliminating the need for individual dispatch operations within each member fire department or protection district. SRFECC operates exclusively as a government entity funded through member agency contributions rather than commercial pricing, with its authority grounded in the underlying Joint Powers Agreement among the constituent agencies.

The core technical offering is a unified emergency dispatch and communications platform that routes and coordinates fire and EMS incidents across the service area, supported by published Standard Operating Guidelines (SOGs) covering a wide range of scenarios including alternative fuel response, battery energy storage systems, electric vehicle response, wildland operations, high-rise fire incidents, water rescue, and mass casualty / IMCI protocols. The organization also maintains a public-facing digital presence through a Streamline-powered website providing board meeting transparency, public records request functionality, community relations programming, and 911 public education, with ADA-compliant accessibility support delivered via Aira. There is no evidence of commercial software products, external customers, or third-party technology licensing.

SRFECC is governed by a Board of Directors composed of representatives from member agencies including Sacramento Fire Department, Sacramento Metropolitan Fire District, Folsom Fire Department, Cosumnes Community Service District Fire Department, and several smaller fire protection districts. It has no parent company, no subsidiaries, no funding rounds, and no disclosed financial statements; operating status is active with regular board meetings and posted agendas. The entity does not appear in any M&A, investment, or competitive commercial context, and its trajectory is structurally tied to Sacramento County population trends and member-agency governance decisions rather than market-driven growth.

Name

Sacramento Regional Fire/EMS Communications Center

Legal name

Sacramento Regional Fire/Ems Communications Center

Website

https://srfecc.ca.gov

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

SRFECC is a California Joint Powers Authority providing centralized 911 fire and EMS dispatch and communications coordination for ten member fire agencies serving 1.5 million citizens across Sacramento County.

Ownership category

akta.pro rank

Product category

Emergency Communications and Dispatch Services

NAICS

Fire Protection (922160)

akta.pro industry

PRIMARYBPAIAGAD

Emergency Communications & Dispatch (911/112/999, PSAP)

Business & Public Services/Public Sector & Government Administration/Law Enforcement & Public Safety (Police, Fire, EMS)

SECONDARYHLAFANAK

Dispatch, Communications & Medical Control Centers (PSAP/ECC)

Healthcare & Life Sciences/Healthcare Providers & Systems/Emergency Medical Services

Keywords

• Emergency dispatch services
• Fire and EMS communications
• 911 dispatch coordination
• Regional fire dispatch
• Joint powers authority

Headquarters

HQ city

Sacramento

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D

Distribution channels1 record

Marketing channels2 records

Core offering

SRFECC operates as a Joint Powers Authority providing centralized 911 fire and EMS dispatch and emergency communications coordination for 10 member fire departments and fire protection districts across Sacramento County. The center publishes Standard Operating Guidelines covering specialized response scenarios and delivers unified emergency dispatch services to over 1.5 million Sacramento County residents through shared regional infrastructure rather than commercial product sales.

Product overview

Sacramento Regional Fire/EMS Communications Center (SRFECC) is a joint powers authority providing regional fire and emergency medical services dispatch and communications coordination for Sacramento County. The organization operates as a unified communications center serving over 1.5 million citizens across multiple fire departments and protection districts. SRFECC does not appear to offer commercial software products or technology platforms for external customers; rather, it functions as an internal emergency services coordination entity.

Differentiator

Problem solved

Functional benefit

Products and services

• Centralized 911 Fire and EMS Dispatch Services

Named customers10 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Ten partnerships are on record, tiered core.

• Cosumnes Community Service District Fire DepartmentcoreOthersMember agency of the Joint Powers Agreement; receives centralized emergency dispatch and communications services from SRFECC
• Sacramento Fire DepartmentcoreOthersMember agency of the Joint Powers Agreement; receives centralized emergency dispatch and communications services from SRFECC
• Sacramento Metropolitan Fire DistrictcoreOthersMember agency of the Joint Powers Agreement; receives centralized emergency dispatch and communications services from SRFECC
• Folsom Fire DepartmentcoreOthersMember agency of the Joint Powers Agreement; receives centralized emergency dispatch and communications services from SRFECC
• Courtland Fire Protection DistrictcoreOthersMember agency of the Joint Powers Agreement; receives centralized emergency dispatch and communications services from SRFECC
• Herald Fire Protection DistrictcoreOthersMember agency of the Joint Powers Agreement; receives centralized emergency dispatch and communications services from SRFECC
• Isleton Fire DepartmentcoreOthersMember agency of the Joint Powers Agreement; receives centralized emergency dispatch and communications services from SRFECC
• River Delta Fire Protection DistrictcoreOthersMember agency of the Joint Powers Agreement; receives centralized emergency dispatch and communications services from SRFECC
• Walnut Grove Fire Protection DistrictcoreOthersMember agency of the Joint Powers Agreement; receives centralized emergency dispatch and communications services from SRFECC
• Wilton Fire Protection DistrictcoreOthersMember agency of the Joint Powers Agreement; receives centralized emergency dispatch and communications services from SRFECC

Scale indicators1 record

Recent moves4 records

Expansion highlights2 records

Direct peers

• East Bay Regional Communications System Authority: California JPA providing regional public safety communications and dispatch services to multiple East Bay police and fire agencies. Directly comparable to SRFECC as a multi-agency JPA dispatch model operating under a Joint Powers Agreement in California.
• Valley Communications Center (Valley Com): Regional 911 dispatch center serving South King County fire and EMS agencies in Washington under a JPA-like governance model. Comparable in function (regional fire/EMS dispatch for multiple member agencies) and customer base (member fire departments). Serves a different geography.

Broad incumbents

• Motorola Solutions: Dominant vendor of command-and-control, CAD, and NG911 software and radio systems for public safety dispatch centers. Comparable as the incumbent technology supplier whose products and roadmap shape SRFECC's modernization path.
• CAL FIRE: California state-level fire agency that operates its own dispatch centers and coordinates with regional communications centers. Comparable as a broader incumbent in California fire/EMS dispatch with overlapping protocol domains (wildland, SOGs) but operates statewide rather than at a county JPA level.
• Intrado (formerly West Safety Services): Major US provider of 911 call-routing, NG911 infrastructure, and public safety applications used by regional PSAPs and dispatch centers. Comparable as a technology incumbent whose infrastructure underpins the type of dispatch operations SRFECC runs.
• CentralSquare Technologies: Provider of public sector software including CAD, records, and dispatch solutions used by PSAPs, fire, and EMS agencies. Comparable as a key software platform supplier to regional emergency communications centers of SRFECC's type.
• Los Angeles County Fire Department: Large county-level fire agency with its own in-house dispatch operations serving millions of residents. Comparable in that it provides consolidated fire/EMS dispatch for a large urban county, but as an in-house function rather than a multi-agency JPA — a potential model for member agencies considering in-sourcing.

Regional players

• San Diego County Fire Authority: County-level fire authority providing coordinated fire and EMS response across San Diego County, including dispatch and inter-agency coordination. Comparable as a California regional fire service structure, though organized as a county fire authority rather than a JPA dispatch center.
• King County 911 (Seattle metro): Regional PSAP coordinating 911 call-taking and dispatch for police, fire, and EMS across King County, Washington. Comparable as a multi-jurisdictional public safety communications authority serving a major metro population.
• Riverside County Fire Department / CAL FIRE/Riverside: California county-level fire/EMS service operating consolidated dispatch across a large geographic area. Comparable in service scope (regional fire/EMS dispatch) and California operating context, but serves a different county.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/srfecc
• LinkedInlinkedin.com/company/sacramento-regional-fire-ems-communication-center

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sacramento Regional Fire/EMS Communications Center