Orange County In-home Supportive Services
Orange County In-Home Supportive Services is a government program within the County of Orange Social Services Agency that provides in-home care, cash assistance, food benefits, and Medi-Cal to eligible aged, blind, disabled, and low-income residents of Orange County, California.
- Company typePrivate
- Founded-
- HeadquartersSanta Ana, United States
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Orange County In-home Supportive Services does
Orange County In-Home Supportive Services (IHSS) is a program operated by the County of Orange Social Services Agency (SSA), a government entity under the policy direction of the Orange County Board of Supervisors and the California Departments of Social Services and Health Services. The agency delivers a comprehensive social safety net to eligible Orange County residents, including cash assistance (CalWORKs, General Relief), food benefits (CalFresh), healthcare coverage (Medi-Cal), in-home supportive services for aged, blind, and disabled adults, Adult and Child Protective Services, foster care and adoption programs, and an emergency shelter at the Orangewood Children and Family Center. IHSS specifically enables low-income, blind, disabled, and elderly adults to remain safely at home through consumer-directed care, with recipients hiring and supervising their own providers.
The underlying technology stack is predominantly state-managed and transactional rather than proprietary: the Electronic Timesheet System (ETS) and Telephonic Timesheet System (TTS) handle IHSS provider time tracking and payment, the SSA Submit portal accepts secure electronic document uploads for pending or active cases, the IHSS Provider Registry connects consumers with screened care providers, and the statewide BenefitsCal portal supports online enrollment for CalWORKs, CalFresh, and Medi-Cal. The Orange County IHSS Public Authority, established by Board of Supervisors ordinance on February 5, 2002, maintains the provider registry, conducts recruitment and screening, and facilitates training. The agency also supports the ebtEDGE mobile app for EBT card management.
The business model is government appropriations rather than commercial revenue. Funding flows from county, state, and federal sources, with IHSS provider payments issued directly by the State of California to care providers. Services are provided at no charge to eligible recipients, with higher-income IHSS recipients potentially subject to a monthly share-of-cost. Distribution occurs through 19 regional office locations, phone hotlines (including 24-hour abuse reporting lines), and online portals, with multilingual support across English, Chinese, Korean, Spanish, Vietnamese, Farsi, and Arabic. Referrals and co-located services are coordinated with partners including CalOptima Health, Council on Aging, Dayle McIntosh Center, Regional Center of Orange County, CASA, and Legal Aid Society of Orange County.
Orange County In-home Supportive Services firmographics
Firmographics- Name
- Orange County In-home Supportive Services
- Legal name
- County of Orange Social Services Agency
- Website
- https://ssa.ocgov.com
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Orange County In-Home Supportive Services is a government program within the County of Orange Social Services Agency that provides in-home care, cash assistance, food benefits, and Medi-Cal to eligible aged, blind, disabled, and low-income residents of Orange County, California.
- Ownership category
- akta.pro rank
Orange County In-home Supportive Services industry classification
Industry- Product category
- Public Social Services
- NAICS
- Services for the Elderly and Persons with Disabilities (62412), Home Health Care Services (62161), Services for the Elderly and Persons with Disabilities (624120)
- SIC
- Services-Home Health Care Services (8082), Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050)
- akta.pro primary industry
- Independent Living with Supportive Services (Light ADL/IADL Support) (HLADAAAE)
- akta.pro secondary industries
- Social Adult Day Care (Non-Medical Supervision & Activities) (HSABANAA), Special Needs Adult Day Programs (Developmental/Physical Disabilities, Seniors) (HLADAIAI)
Keywords
Where Orange County In-home Supportive Services is headquartered
LocationHeadquarters
- HQ city
- Santa Ana
- HQ country
- United States
- HQ region
- North America
Offices6 records
Markets served
Orange County In-home Supportive Services business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Others
Revenue model
- Government Funding: Funded through California Department of Social Services and federal programs. Budget of approximately $1 billion for the County of Orange Social Services Agency. IHSS provider payments issued by State of California directly to care providers.
- Federal/State Benefit Programs: Administers CalWORKs, CalFresh, Medi-Cal, General Relief, and other social safety net programs funded by federal and state governments.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Monthly | IHSS for SSI/SSP recipients |
| Other | Monthly | IHSS Share-of-Cost program |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels4 records
Orange County In-home Supportive Services product offering
Product offeringCore offering
Orange County In-Home Supportive Services (IHSS) is a government program under the County of Orange Social Services Agency that administers a comprehensive suite of social welfare programs. Core offerings include In-Home Supportive Services for eligible low-income, blind, disabled, and elderly adults to live safely at home, plus CalWORKs cash assistance, CalFresh food benefits, General Relief, Medi-Cal healthcare coverage enrollment, Adult Protective Services, Child Welfare and Foster Care/Adoption services, and the 24-hour Orangewood Children and Family Center emergency shelter.
Product overview
Orange County In-Home Supportive Services operates as part of the County of Orange Social Services Agency, providing a comprehensive suite of social welfare programs. The core offering is the In-Home Supportive Services (IHSS) program which provides domestic, personal care, and other supportive services to eligible low-income, disabled, blind, and elderly adults. The agency also administers Adult Protective Services (APS), CalWORKs cash assistance, CalFresh food benefits, General Relief, and Medi-Cal healthcare coverage. Additional services include Child Abuse Services Team (CAST) coordination, foster care and adoption programs, the Orangewood Children and Family Center emergency shelter, and volunteer donation programs Operation Santa Claus and Senior Santa and Friends. The IHSS program is supported by the Orange County IHSS Public Authority which maintains a provider registry and facilitates training. Services are delivered through multiple regional centers across Orange County with electronic systems for timesheet management and benefits enrollment.
Differentiator
Problem solved
Functional benefit
Brands
- OC4Kids: Foster care and adoption services website for Orange County children
- Child Abuse Services Team (CAST)
- Orangewood Children and Family Center
- Operation Santa Claus
- Senior Santa and Friends
- BenefitsCal
Products and services
- In-Home Supportive Services (IHSS) Program providing domestic assistance, personal care, meal preparation, transportation to medical appointments, and other supportive services to eligible low-income, blind, and disabled adults so they can live safely at home. Recipients hire and supervise their own care providers.
- Adult Protective Services (APS) County program directed at preventing or remedying neglect, abuse, or exploitation of elder adults (60+) and dependent adults (physically or mentally impaired 18-59) who cannot protect their own interests.
- CalWORKs Cash assistance program providing financial support and employment services to eligible families with children, including emergency assistance, homeless assistance, and work experience programs.
- CalFresh Food assistance program (formerly Food Stamps) providing nutrition benefits to eligible low-income individuals and families to purchase food at participating retailers via Electronic Benefit Transfer (EBT).
- General Relief County-funded cash assistance program for adults who are not eligible for other state or federal assistance programs.
- Medi-Cal California's Medicaid health program providing free or low-cost medical services to eligible individuals and families; administered in Orange County through the SSA.
- Child Abuse Services Team (CAST) Multi-disciplinary team providing coordinated services for abused children, including social workers, deputy district attorneys, medical providers, therapists, victim witness specialists, child advocates, and law enforcement officers.
- Foster Care and Adoption Services Programs providing temporary foster care, adoption services, and support for children who cannot remain with their birth families, including specialized care for drug-exposed infants, siblings, and children with special needs.
- Orangewood Children and Family Center 24-hour emergency shelter operated by SSA providing temporary care for children ages 2 days to 18 years who have experienced abuse, neglect, or abandonment.
- Independent Living Program (ILP) Services for foster youth ages 16-21 including education support, employment assistance, health insurance services, SSI coordination, transportation, and independent living workshops.
- Orange County IHSS Public Authority County authority that maintains the IHSS Provider Registry, recruits and screens providers, facilitates training for IHSS consumers and providers, and assists providers with enrollment requirements.
Companies that use Orange County In-home Supportive Services
Customer profileNamed customers1 record
Segments4 records
Ideal customer profiles3 records
Orange County In-home Supportive Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
Feature3 records
Orange County In-home Supportive Services partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core and minor.
- Orange County Board of SupervisorscorePolicy direction and governance oversight for all SSA programs including IHSS. Board established IHSS Public Authority via Ordinance on February 5, 2002.
- California Department of Social ServicescoreState agency providing policy direction, funding, and regulatory oversight for IHSS, CalWORKs, and other social services programs administered by SSA.
- County Employees and Community OrganizationsminorVolunteers and donors supporting Operation Santa Claus and Senior Santa and Friends programs. Approximately 1,000 hours donated annually by county employees and community members.
- CalOptima HealthminorPartner providing Multipurpose Senior Services Program (MSSP) through IHSS referral for adults 65+ to provide social and health care management services.
- Council on AgingminorProvides Office of the Long-term Care Ombudsman, Health Insurance Counseling and Advocacy Program (HICAP), and Financial Abuse Specialist Team (FAST) services.
- Dayle McIntosh CenterminorProvides services and advocacy for persons with disabilities referred through IHSS program.
- Legal Aid Society of Orange CountyminorProvides free legal services to seniors 60+ at or below poverty level living in Orange County.
- Orange County Office on AgingminorProvides information and assistance for older adults and caregivers in Orange County.
- Orange County Behavioral HealthminorProvides Office of Older Adult Services, Substance Abuse Resource Team, and Senior Health Outreach Prevention Program.
- Regional Center of Orange CountyminorProvides services to persons with eligible developmental disabilities diagnosed before age 18.
- CASA (Court Appointed Special Advocates)minorNon-profit organization training community volunteers as mentors and advocates for abused, abandoned, and neglected children. Contact: 714-619-5155.
Scale indicators6 records
Recent moves6 records
Expansion highlights4 records
Orange County In-home Supportive Services competitors and assessment
Company assessmentBroad incumbents
- Addus HomeCare Corporation: Public personal care services company operating Medicaid-funded home and community-based services across multiple states, including California. Comparable as a scaled provider of personal care services to the same Medicaid/dual-eligible populations OC IHSS serves.
- Aveanna Healthcare: Large national provider of home health, hospice, and personal care services with significant California Medicaid exposure. Relevant peer for understanding private-sector delivery of personal care services that complement public IHSS.
- California Department of Social Services: State-level agency that sets policy, funding, and oversight for IHSS, CalWORKs, CalFresh, and foster care statewide. OC IHSS operates under its regulatory authority, making it the dominant incumbent defining OC IHSS's operating parameters.
Others
- CalOptima Health: Orange County's Medi-Cal managed care plan and a strategic partner that receives IHSS referrals for its Multipurpose Senior Services Program. Comparable as an integrated LTSS/Medi-Cal coordination entity operating in the same county and population.
- Council on Aging – Southern California: Nonprofit providing the Long-term Care Ombudsman, HICAP, and Financial Abuse Specialist Team in Orange County. Adjacent to OC IHSS as a partner delivering LTSS-adjacent services to the same elderly and disabled populations.
Direct peers
- Los Angeles County Department of Public Social Services: Administers California's largest IHSS program and the same suite of CalWORKs, CalFresh, Medi-Cal, and child welfare services for Los Angeles County. It is the most directly comparable peer to OC IHSS by mandate, program mix, and consumer-directed IHSS model.
- Riverside County Department of Public Social Services: Southern California county agency administering IHSS, CalWORKs, CalFresh, Medi-Cal, and children's services. Highly relevant peer due to geographic proximity, overlapping demographics, and identical state-mandated program structure.
- Santa Clara County Social Services Agency: Administers IHSS and the full suite of California social services in Santa Clara County. Comparable in program breadth, consumer-directed IHSS delivery, and emphasis on regional office-based service.
- San Diego County Health and Human Services Agency: County agency running IHSS alongside CalWORKs, CalFresh, Medi-Cal, and child welfare for San Diego County. Closely comparable in program scope, consumer-directed IHSS delivery, and regional scale.
Emerging players
- Help at Home: Personal care services provider focused on Medicaid HCBS populations across multiple states. Comparable to the IHSS provider ecosystem as a scaled, consumer-directed personal care model that competes for the same caregiver workforce.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Orange County In-home Supportive Services social profiles
Digital presenceOrange County In-home Supportive Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Orange County In-home Supportive Services leadership team
Management profileNumber of profiles
Orange County In-home Supportive Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Orange County In-home Supportive Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Orange County In-home Supportive Services
What does Orange County In-home Supportive Services do?
Orange County In-Home Supportive Services (IHSS) is a government program under the County of Orange Social Services Agency that administers a comprehensive suite of social welfare programs. Core offerings include In-Home Supportive Services for eligible low-income, blind, disabled, and elderly adults to live safely at home, plus CalWORKs cash assistance, CalFresh food benefits, General Relief, Medi-Cal healthcare coverage enrollment, Adult Protective Services, Child Welfare and Foster Care/Adoption services, and the 24-hour Orangewood Children and Family Center emergency shelter.
Is Orange County In-home Supportive Services a public or private company?
Orange County In-home Supportive Services is a private company. It is classified as state government owned and is currently operating.
When was Orange County In-home Supportive Services founded?
Orange County In-home Supportive Services was founded in -1. It employs 11 to 50 people.
Where is Orange County In-home Supportive Services based?
Orange County In-home Supportive Services is headquartered in Santa Ana, United States, in the North America region.
How does Orange County In-home Supportive Services make money?
Two revenue lines are on record. Government Funding is the primary driver. The others are federal/State Benefit Programs.
Who are Orange County In-home Supportive Services's main competitors?
Broad incumbents on record are Addus HomeCare Corporation, Aveanna Healthcare and California Department of Social Services. Others are CalOptima Health and Council on Aging – Southern California. Direct peers are Los Angeles County Department of Public Social Services, Riverside County Department of Public Social Services, Santa Clara County Social Services Agency and San Diego County Health and Human Services Agency. Help at Home is listed as an emerging player.
Does Orange County In-home Supportive Services have an API?
No public API is recorded for Orange County In-home Supportive Services.
What industry is Orange County In-home Supportive Services in?
Orange County In-home Supportive Services's product category is Public Social Services. Its primary akta.pro industry code is HLADAAAE, Independent Living with Supportive Services (Light ADL/IADL Support), with a secondary code of HSABANAA, Social Adult Day Care (Non-Medical Supervision & Activities). Its NAICS code is 62412 and its SIC code is 8082.