Office of the Independent Ombudsman for State Supported Living Centers

Name

Office of the Independent Ombudsman for State Supported Living Centers

Legal name

Office of the Independent Ombudsman for State Supported Living Centers

Website

https://sslc-independent-ombudsman.texas.gov

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Disability Advocacy and Oversight Services

NAICS

Residential Intellectual and Developmental Disability Facilities (62321), Residential Intellectual and Developmental Disability Facilities (623210), Administration of Public Health Programs (923120)

SIC

Services-Nursing & Personal Care Facilities (8050), Non-Operating Establishments (9995)

akta.pro primary industry

Education Ombudsman, Appeals & Complaints Offices (EDADAAAK)

akta.pro secondary industries

Local Public Health & Human Services Administration (BPAIACAK), Specialized Assisted Living for Developmental/Intellectual Disabilities (Adult) (HLADABAJ)

Keywords

• Disability advocacy services
• Ombudsman oversight
• Residents rights protection
• Abuse neglect monitoring
• State supported living

Headquarters

HQ city

Austin

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Government Funding: Established by Texas Senate Bill 643 of the 81st Texas Legislature in 2009. Operates as a state government agency with oversight responsibilities for 13 state supported living centers managed by Texas Health and Human Services.

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

The Office of the Independent Ombudsman for State Supported Living Centers is a Texas state government agency that provides independent advocacy, complaint investigation, abuse/neglect/exploitation monitoring, program audits, and legislative reporting on behalf of residents with intellectual disabilities living at 13 state supported living centers managed by Texas Health and Human Services. Services are delivered free of charge through on-site Assistant Independent Ombudsmen at each SSLC and through a central office headquartered in Austin, with the Independent Ombudsman appointed by and reporting directly to the governor and state legislature.

Product overview

The Office of the Independent Ombudsman for State Supported Living Centers is a Texas state government oversight agency that provides advocacy and protection services for residents with intellectual disabilities at 13 state-supported living centers. The organization operates through a central office and on-site Assistant Independent Ombudsmen at each facility. Its core services include investigating resident rights concerns, conducting program audits, monitoring abuse/neglect/exploitation investigations, and producing biennial and biannual reports for the governor and legislature. The central office handles strategic operations, legislative reporting, quality assurance, and staff training, while facility-based staff provide direct advocacy and monitoring services.

Differentiator

Problem solved

Functional benefit

Products and services

• State Supported Living Center Oversight and Advocacy Independent onsite advocacy and monitoring services delivered through an Assistant Independent Ombudsman stationed at each of the 13 Texas SSLCs. The service is for residents with intellectual disabilities and their families, and includes person-centered advocacy, complaint investigation, abuse/neglect/exploitation monitoring, and recommendation-making.
• Resident Rights Complaint Investigation Independent investigation of complaints and inquiries related to residents' rights, dignity, and respect at state supported living centers. Available free of charge to SSLC residents, families, guardians, and staff.
• SSLC Program Audits Systematic audits and evaluations of state supported living centers, including reviews of how HHS conducts incident investigations for abuse, neglect, and exploitation. Findings and recommendations are reported to the governor, legislature, HHS, and SSLCs.
• Biennial Legislative Reports Biennial reports filed with the governor, legislature, HHS, and SSLCs covering residents' rights, staff training adequacy, staff-to-resident ratios, and recommendations on the operation of state supported living centers.
• Biannual Reports on Investigations and Audits Six-month periodic reports documenting ombudsman investigations and the Annual Report of Findings from SSLC audits, made available publicly to ensure transparency.

Named customers1 record

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Texas Health and Human Services Commission (HHS)coreOthers · 1 January 2009While the OIO is independent from HHS and not part of that agency, it serves as oversight for the 13 state supported living centers managed by HHS. The OIO investigates concerns related to residents' rights, conducts audits of the centers, evaluates the manner in which HHS conducts incident investigations, and provides recommendations.

Scale indicators2 records

Recent moves7 records

Expansion highlights3 records

Broad incumbents

• National Disability Rights Network (NDRN): The federal umbrella organization for the P&A system and Client Assistance Programs nationwide. Provides policy, training, and coordination that supports state-level disability advocacy functions like the OIO, though it does not directly provide resident-level ombudsman services.
• Texas Health and Human Services Commission (HHS): The state agency that operates the 13 SSLCs the OIO oversees. HHS is a broader incumbent in Texas disability and health services administration; the OIO's independence from HHS is a defining feature, but they share the same resident population and regulatory environment.

Direct peers

• Disability Rights Texas: Texas's designated Protection and Advocacy (P&A) system for people with disabilities. Provides independent advocacy, investigation, and legal services to Texans with intellectual and developmental disabilities, including SSLC residents, making it a direct functional peer.
• Texas Long-term Care Ombudsman Program: State-level ombudsman program under HHS that advocates for residents of nursing homes and assisted living facilities in Texas. Operates in the same state, uses a similar complaint-investigation model, and serves overlapping populations (elderly and disabled Texans in residential care).

Emerging players

• The Arc of Texas: Texas chapter of The Arc, a statewide advocacy organization for people with intellectual and developmental disabilities and their families. Engages on issues including SSLC oversight, quality of care, and community-based alternatives, sharing the OIO's advocacy orientation.

Regional players

• Texas Council for Developmental Disabilities: Texas state agency funded under the federal Developmental Disabilities Act that advocates for policy and systems change affecting Texans with developmental disabilities, including SSLC residents. Operates in the same policy and advocacy ecosystem but focuses on system-level rather than individual advocacy.

Others

• U.S. Department of Justice Civil Rights Division - Special Litigation Section: Federal entity that monitors Texas SSLCs under the Civil Rights of Institutionalized Persons Act. Operates at a different level but conducts overlapping oversight and investigations into SSLC conditions, abuse, neglect, and resident rights.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/the-office-of-the-independent-ombudsman-for-state-supported-living-centers

Revenue estimate

Valuation estimate

Number of profiles

Profiles22 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Office of the Independent Ombudsman for State Supported Living Centers