Service Social Maritime

Name

Service Social Maritime

Legal name

Service Social Maritime

Website

https://ssm-mer.fr

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Headquarters

HQ city

Nantes

HQ country

France

HQ region

Europe

Offices17 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Others

Revenue model

1. Maritime solidarity contributions: Funded through mandatory daily contributions from employers (75% - €0.274/day) and employees (25% - €0.102/day) in the maritime sector. Each day at sea automatically generates a contribution that finances SSM's proximity services for beneficiaries.

Pricing tiers

Distribution channels5 records

Marketing channels7 records

Core offering

Service Social Maritime (SSM) is a non-profit association that provides free, confidential social support services exclusively to maritime workers (active sailors, future sailors, maritime companies, and maritime pensioners) in France. Its core offering is personalized social work assistance covering health issues, work stoppages, administrative procedures, financial difficulties, career transitions, and retirement preparation, with specialized expertise in ENIM (maritime social security) rights. Services are delivered through 33 permanent posts, 170 permanence locations, home visits, onboard ship visits, and digital self-service tools, funded by mandatory maritime solidarity contributions.

Product overview

Service Social Maritime (SSM) operates as a social services organization for maritime workers rather than a technology company. Its digital offering consists of an information and services portal providing contact location tools, benefit simulators, administrative tool links, and personalized social support services. The core portfolio includes the Contact Locator Map (interactive geographic search), Simulators (benefit eligibility estimation), Digital Tools (external administrative platform access), Contributor Space (contribution monitoring), and personalized individual support services. The organization covers all French coastal territories with 33 permanent locations and 170 permanence points, serving active mariners, future mariners, companies, and pensioners.

Differentiator

Problem solved

Functional benefit

Products and services

• Accompagnement Personnalisé (Personalized Support) Individual social support service providing personalized guidance for work stoppages, health issues, administrative difficulties, financial problems, employment transitions, and family matters. Available in-person at 33 locations or remotely, free of charge for eligible maritime beneficiaries.
• Carte des Contacts (Contact Locator Map) Interactive geographic map displaying all SSM offices and temporary locations across French coastal territories, including mainland France and overseas departments (Martinique, Guadeloupe, Réunion). Users can search by location proximity (10km to 500km radius) to find the nearest SSM team.
• Simulateurs (Eligibility Simulators) Eligibility estimation tools for social benefits and financial assistance. Includes ENIM categorial classification simulator, CAF rights simulator, and MesDroitsSociaux.gouv.fr integration for comprehensive social rights discovery.
• Outils Numériques (Digital Tools Integration Hub) Portal providing access to external administrative platforms including Ameli account for health reimbursements, ENIM personal space for pension and social services management, CAF portal for family benefits, Espace Numérique Maritime for medical fitness and maritime titles, and Portail de l'Armateur for maritime company data management.
• Le P'tit Flot d'Infos Newsletter Email newsletter summarizing relevant information for maritime workers covering rights, procedures, health, and retirement topics in practical, accessible language delivered directly to subscribers.
• Espace Cotisants (Contributor Space) Online portal for active contributors to monitor their contributions. Financing is based on per-day embedded contributions: €0.274 from employer and €0.102 from employee per day (total €0.376 per day).

Quantifiable outcome

• 8,750 people supported annually
• +2 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature3 records

Partnerships

16 partnerships are on record, tiered core, major and minor.

• ENIM (Établissement National des Invalides de la Marine)coreStrategic or Co-development PartnerENIM is the social security regime for maritime workers. SSM maintains a direct link with ENIM for rapid processing of work stoppages, invalidity, pensions, retirement, health matters, and exceptional aid requests. This partnership is fundamental to SSM's ability to guide beneficiaries through their rights.
• DGAMPA (Direction Générale des Affaires maritimes, de la Pêche et de l'Aquaculture)coreStrategic or Co-development PartnerFrench government direction overseeing maritime affairs, fisheries, and aquaculture. Partners with SSM for youth accompaniment (high school students), local maritime administration coordination, and participation in national governance bodies.
• CNAF (Caisse Nationale des Allocations Familiales)coreStrategic or Co-development PartnerNational Family Allowances Fund. Provides SSM beneficiaries with access to family benefits, housing assistance, and support for families and young maritime workers through the CAF network.
• ENSM (École Nationale Supérieure Maritime)coreStrategic or Co-development PartnerNational Maritime School. SSM provides educational interventions and support services for maritime students as part of the training journey.
• Armateurs de FrancemajorStrategic or Co-development PartnerFrench Shipowners Association representing maritime companies. SSM provides employee support services to member companies.
• France TravailmajorStrategic or Co-development PartnerFrench employment service. SSM works with France Travail to support maritime workers in job searches and career transitions.
• URSSAFmajorStrategic or Co-development PartnerSocial security contributions collector. Coordinates with SSM for contribution matters related to maritime solidarity financing.
• AGEFIPHminorStrategic or Co-development PartnerOrganization managing disability employment contributions. SSM coordinates support for maritime workers with disabilities.
• Les Abris du MarinminorOthersHistoric organization providing accommodation and support for seafarers. Shares network and resources with SSM for beneficiary support.
• La ToulineminorOthersMaritime social support network organization. Cooperates with SSM in providing services to maritime workers.
• Ameli (Sécurité Sociale)majorTechnology or IntegrationFrench health insurance platform. SSM directs beneficiaries to Ameli for health-related procedures, reimbursements, and European Health Insurance Card applications.
• GPM Nantes (Grand Port Maritime de Nantes)majorStrategic or Co-development PartnerMajor seaport authority in Nantes. Hosts SSM office at port facilities, providing convenient access for maritime workers.
• Cluster Maritime Français (CMF)majorGTM or Marketing PartnerFrench Maritime Cluster. SSM participates in CMF events including the Tour de France du Maritime to raise awareness of services among maritime professionals.
• CRAPEMminorOthersCommittee for the Promotion of Maritime Trades and Employment. Partners with SSM for maritime career promotion and support.
• SSGMminorOthersSocial Service for Maritime Guilds. Coordinates with SSM for services to maritime professionals.
• SSOMminorOthersMaritime Social Service of the Mediterranean. Coordinates with SSM for regional maritime social services.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Market position

Weaknesses4 records

Competitive moat5 records

Customer concentration

• Facebookfacebook.com/ServiceSocialMaritime
• LinkedInlinkedin.com/company/service-social-maritime

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Service Social Maritime