Gemeente Staden

What Gemeente Staden does

Gemeente Staden is a local government municipality (gemeente) located in West Flanders province, Belgium, serving the residents of Staden and its sub-municipalities Oostnieuwkerke, Westrozebeke, and Vijfwegen (postal code 8840). The municipality employs more than 200 staff across departments covering welfare, environment, mobility, finance, spatial planning, public safety, care services, and leisure. Its service portfolio includes the e-loket digital portal with 50+ online forms, online appointment booking, civil registry and permit services, the Diftar pay-as-you-throw waste system operated at a weighbridge-equipped recycling center in partnership with MIROM Roeselare, the Mobitwin transport service for less mobile persons, the Vrijetijdspas subsidized leisure pass, a residential care center (Woonzorgcentrum De Oever), a primary school (Gemeenteschool Okido), a library, before- and after-school childcare (BKO De Paddestoel), and community service programs (GLOW/Gemeenschapsdienst).

The underlying technology is a publicly procured stack centered on the LCP content management system, a Mijn Burgerprofiel citizen identity integration, Google Analytics, Microsoft Office 365 for appointments, and embedded third-party services (YouTube, Yumpu, Recreatex, SpotBooking, Fluvius, De Watergroep). The website self-assessed partial WCAG 2.1 AA compliance in May 2023 and maintains GDPR-aligned cookie and data processing controls. The municipality is part of police zone Arro Ieper and fire zone Midwest, and processes GAS (Gemeentelijke Administratieve Sanctie) administrative fines through a cooperation agreement with Stad Ieper.

The revenue model is not commercially disclosed; funding comes from Flemish government allocations, municipal taxes, Diftar waste fees (usage-based, with a 1,000 kg annual free allowance for orange group waste), Mobitwin membership subscriptions (18-27 euro/year plus 0.40 euro/km), GAS administrative fines (58-150 euro), and transactional fees for bulk waste collection (6 euro admin plus material costs). The GTM motion is direct-to-citizen through a hybrid of physical service counters and a 24/7 digital portal, supported by social media (Facebook, LinkedIn, Instagram, YouTube) and community events. Recent strategic priorities include the Klimaatplan Staden 2030 climate action plan (approved October 2023), sustainability commitments including an 11,000-tree planting charter, and ongoing digital service expansion via the e-loket platform.

Name

Gemeente Staden

Legal name

Gemeente Staden

Website

https://staden.be

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Gemeente Staden is a Belgian local government municipality in West Flanders serving approximately 11,000 residents across Staden, Oostnieuwkerke, Westrozebeke, and Vijfwegen, delivering statutory public services including civil administration, welfare, waste management, spatial planning, and elderly care through a hybrid of digital e-loket and physical service counters.

Ownership category

akta.pro rank

Headquarters

HQ city

Staden

HQ country

Belgium

HQ region

Europe

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Revenue model

1. Municipal Taxes and Levies: The municipality collects various taxes and levies from residents and businesses, including waste collection fees (Diftar system with weight-based pricing), property-related taxes, and administrative fees for permits and services.
2. Waste Management Fees (Diftar): Pay-as-you-throw waste management system where residents pay based on the weight of waste they bring to the recycling center. Green group waste is always free; orange group has a 1000kg annual free allowance per household; red group (combustible bulky waste) is paid from the first kilogram.
3. Mobitwin Transport Membership: Transportation service for less mobile persons with membership fees of 18 euros for singles and 27 euros for couples, plus a distance-based charge of 0.40 euros/km.
4. Bulk Waste Collection Fees: Residents pay for one-time bulk household waste collection services, with a 6 euro administration fee per collection plus material-specific processing costs. Garden waste collection costs 68 euros inclusive for up to 7m³.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels7 records

Core offering

Gemeente Staden is a Belgian local government municipality providing statutory public services to its residents, including civil administration (civil status documents, permits, appointments), waste management (Diftar pay-as-you-throw recycling center), social welfare and elderly care (OCMW/CPAS services, Woonzorgcentrum De Oever), mobility (Mobitwin transport for less mobile persons), leisure (Vrijetijdspas discounts, library, activities), spatial planning (RUPs), public safety (GAS administrative sanctions), and environmental policy (Klimaatplan Staden 2030). Services are delivered through a physical service counter augmented by the E-loket online portal with over 50 digital forms.

Product overview

Gemeente Staden operates a comprehensive digital municipal service platform offering both e-government services and direct citizen-facing products. The core offering is the E-loket (Digital Service Counter), a modular system providing access to over 50 online forms for civil documents, permits, and administrative services. Key integrated services include the Diftar waste management system with pay-as-you-throw pricing, the Mobitwin transport service for less mobile residents, and the Vrijetijdspas leisure pass program. The municipality also provides spatial planning tools (RUP), climate action planning (Klimaatplan 2030), and administrative sanction systems (GAS). Services are delivered through a combination of online portals, physical service counters, and partner integrations with tools like Microsoft Office 365 for appointments, MIROM for waste management, and Fluvius for infrastructure reporting.

Differentiator

Problem solved

Functional benefit

Products and services

• E-loket (Digital Service Counter) Online portal offering digital forms and requests for various municipal services including civil documents, environmental permits, parking permits, and administrative sanctions. Available 24/7 to residents.
• Diftar & Recyclagepark Pay-as-you-throw waste management system at the municipal recycling center with scale bridges. Waste categorized into green (free), orange (1000kg annual exemption per household), and red (paid from first kg). Access via eID card.
• Mobitwin Transport Service Door-to-door transportation service for mobility-limited residents with limited income, offering rides to appointments, shopping, and cultural activities. Membership at 18 euros for singles and 27 euros for couples, plus 0.40 euro/km travel cost with minimum 3.50 euro per ride.
• Vrijetijdspas (Leisure Pass) Discounted leisure pass providing 75% discount for children/youth and 50% for adults on municipal activities, sports camps, and partner services.
• RUP - Ruimtelijke Uitvoeringsplannen (Spatial Implementation Plans) Spatial implementation plans determining land use, building regulations, and permitted activities in specific municipal areas. Plans include Reconversie ambachtelijke zone (effective August 8, 2023), Speelbos (effective September 5, 2022), Wankaarde bis (effective July 7, 2023), and Blommenwijk gedeeltelijke herziening (effective June 28, 2022).
• Klimaatplan Staden 2030 (Climate Action Plan) Climate action plan with local and regional actions for CO2 reduction, energy savings, green infrastructure, and climate adaptation, including the commitment to planting 11,000 trees as part of the sustainability charter.
• Gemeentelijke Administratieve Sanctie (GAS) Administrative sanction system for traffic violations, parking offenses, and public order infractions with fines ranging from 58-116 EUR for parking, 53-200+ EUR for speed violations, and 75-150 EUR for public order offenses.
• Maak een afspraak (Appointment Booking) Digital appointment system allowing residents to book appointments with municipal services including civil affairs (Leven), local police, and other departments.
• Woonzorgcentrum De Oever (Residential Care Center) Residential care center for elderly providing nursing care, dementia support, and daily living assistance.
• Bibliotheek (Public Library) Public library services including book lending, media resources, and cultural programs.
• BKO De Paddestoel (Before and After School Childcare) Before and after school childcare service (Buitenschoolse KinderOpvang) with operating hours 6:45-8:00 and 15:00-18:30 on school days.
• 't Scharnier (Community Service Center) Service center operating daily 11:30-13:30 for community and welfare services for residents.
• Gemeenschapsdienst (Community Service Program) Community service program (gemeenschapsdienst) for long-term unemployed individuals providing work experience at municipal services, schools, and non-profits, with Emino as the GLOW partner.
• Gemeenteschool Okido (Municipal Primary School) Municipal primary school serving the children of Staden, with ongoing restructuring.

Named customers5 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

Feature3 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• MIROM RoeselarecoreOthersMIROM Roeselare is the regional waste management company handling waste collection, recycling, and processing for the municipality of Staden. The partnership includes the Diftar pay-as-you-throw system, recycling center operations, bulk waste collection services, garden waste pickup, and GFT (compostable waste) collection. MIROM also manages the ophaalkalender (collection calendar) and provides the Recycle App for residents.
• Regionaal Landschap West-Vlaamse HartminorStrategic or Co-development PartnerRegional landscape organization partnering with the municipality on the 'Behaag je tuin' (Hedge Your Garden) collective plant purchase initiative. This collaboration with 11 other West Flemish municipalities promotes biodiversity and climate-resilient gardening by offering native plants at discounted group rates to local residents.
• Politiezone Arro IepercoreOthersPolice zone Arro Ieper provides integrated police services for Staden and surrounding municipalities. The zone is responsible for public safety, traffic enforcement, and administrative sanctions. GAS (Gemeentelijke Administratieve Sanctie) enforcement is handled through a cooperation agreement with Stad Ieper.
• Brandweerzone MidwestcoreOthersRegional fire service zone Midwest provides firefighting, rescue, and emergency response services for Staden and surrounding municipalities. The zone is headquartered in Roeselare and operates from Kwadestraat 159.
• Emino (GLOW-partner)minorStrategic or Co-development PartnerEmino serves as the GLOW (Gemeenschapsdienst, Leren, Opleiden, Werken) partner for the municipality's community service program, helping long-term unemployed individuals find learning and work placements. The partnership supports the placement of work seekers in community service positions at the library, De Loods, and Gemeenteschool Okido.
• Woondienst Regio RoeselareminorOthersRegional housing service operating by appointment for residents seeking housing assistance, advice, and support. The service is managed in cooperation with Stad Roeselare and handles housing-related inquiries and applications.
• Stad IepercoreOthersStad Ieper serves as the processing authority for GAS (Gemeentelijke Administratieve Sanctie) administrative sanctions on behalf of Staden, handling the sanctioning procedure for traffic and public order violations. The cooperation agreement enables sanctioning officers from Ieper to process violations committed on Staden's territory.
• FMDO (Federatie van Mondiale & Democratische Organisaties)minorStrategic or Co-development PartnerFMDO runs a buddy project in Staden, recruiting local volunteers to support non-Dutch-speaking newcomers in their integration. The municipality promotes this initiative to facilitate social cohesion and newcomer integration.
• MobitwincoreOthersMobitwin is a transportation service for less mobile persons, managed by the municipality's Welfare department. The service provides door-to-door transport for eligible residents with limited mobility, offering membership at 18 euros for singles and 27 euros for couples, plus a per-kilometer charge of 0.40 euro.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Gemeente Ardooie: Rural West Flemish municipality of similar size, sharing agricultural economy and e-government service catalogue with Staden.
• Gemeente Hooglede: Small rural West Flemish municipality of similar population scale, operating the same Flemish municipal service catalogue (e-loket, OCMW, waste, planning) within the same administrative framework.
• Gemeente Lichtervelde: Small West Flemish municipality of comparable demographic and economic profile, providing the same Flemish gemeentelijke dienstverlening.
• Gemeente Moorslede: Adjacent West Flemish municipality of comparable size; jointly operates Zwembad De Amfoor with Staden and shares the same police zone (Arro Ieper), making it the closest functional peer in territory and service mix.
• Gemeente Kortemark: Geographically neighboring West Flemish municipality with similar population profile and service structure; useful peer for benchmarking service delivery and tax base.
• Gemeente Langemark-Poelkapelle: Neighboring West Flemish municipality of similar small scale and rural character, sharing the same police zone and Flemish municipal service framework.

Others

• MIROM Roeselare: Intermunicipal waste company that actually operates Staden's Diftar recycling center, collection calendar, and bulk waste services; directly comparable as the executing arm of municipal waste policy.
• Provincie West-Vlaanderen: Provincial government that co-funds and coordinates many of the same domains (spatial planning, environment, welfare) and serves as the upper-tier counterpart to municipal operations.

Broad incumbents

• Stad Ieper: Larger city in West Flanders that processes Staden's GAS sanctions and hosts the shared police zone Arro Ieper; broader service portfolio but provides comparable municipal services at scale.
• Stad Roeselare: Larger West Flemish city that manages Staden's Woondienst Regio Roeselare housing service and hosts the regional fire zone Midwest; comparable municipal functions but at much larger scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCuBkXg6teNWeLwq1dZdJOtw
• Facebookfacebook.com/GemeenteStaden
• LinkedInlinkedin.com/company/gemeente-staden
• Instagraminstagram.com/gemeentestaden

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeente Staden