St Anns Advice Centre

What St Anns Advice Centre does

St Anns Advice Centre is a registered charity headquartered at the Chase Neighbourhood Centre on Robin Hood Chase, St Ann's, Nottingham, United Kingdom. Founded in 1985 as the St Anns Welfare Rights Group, it delivers free, confidential, and impartial advice on welfare benefits, debt, and employment matters, and operates an emergency foodbank that has been running since December 2012. The organization is part of a consortium of six advice agencies in Nottingham City, working alongside Citizens Advice Nottingham, Bestwood Advice Centre, Clifton Advice Centre, Meadows Advice Group, and Nottingham Law Centre on referrals and shared coverage. Its geographic service scope covers Nottingham City for general advice and the wider East Midlands region for specialist debt advice delivered under Money and Pension Service (MaPS) funding.

The core service lines are Welfare Benefits Advice (including DWP tribunal representation), Debt Advice (covering Debt Management Plans, Administration Orders, and Debt Relief Orders), the MaPS-funded Money Advice Service, and the foodbank. Alongside these, the Centre runs several funded projects: the British Gas Energy Trust fuel-debt project, the Money Minded project linking financial and mental health support with Nottingham Talking Therapies, the ESOL for Employment / "Well for Work" skills programme, and the Communities & Place community activities initiative. The Chase Community Hub adds a café, a free public IT suite, and a hireable meeting room, producing co-located footfall for advice services. The Centre employs approximately 10 people and is governed by a Board of Trustees, with Debbie Webster identified as Manager.

The business model is entirely non-commercial: all client services are free of charge, and operating income is generated through grants from the UK Government, British Gas Energy Trust, Nottingham City Council, and the Money and Pension Service, supplemented by individual donations (including a JustGiving channel for the foodbank). There is no proprietary technology, no paid product, and no AI/ML capability; service delivery is human-led, face-to-face, telephone, and email. The go-to-market is community-led, relying on physical presence, partner referrals across the Nottingham advice consortium, and organic social media (Facebook, Instagram) rather than paid acquisition.

Name

St Anns Advice Centre

Legal name

St Anns Advice Centre

Website

https://stannsadvice.org.uk

Company type

Private

Founded year

1985

Operating status

Operating

Headcount range

1–10 employees

Short description

St Anns Advice Centre is a Nottingham-based registered charity providing free welfare benefits, debt, and employment advice, plus foodbank and community hub services, to disadvantaged residents of St Ann's and the wider East Midlands.

Ownership category

akta.pro rank

Product category

Social Welfare Advice Services

NAICS

Community Food and Housing, and Emergency and Other Relief Services (6242), Individual and Family Services (6241), Social Assistance (624), Community Food Services (624210), Community Housing Services (62422)

SIC

Services-Social Services (8300)

akta.pro primary industry

Financial Assistance & Benefits Navigation Services (BPAGAEAK)

akta.pro secondary industries

Food & Nutrition Assistance Programs (BPAIAKAF), Income Support & Cash Assistance Programs (BPAIAKAE), Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC), Food Assistance & Nutrition Relief (Emergency Feeding) (BPAGAAAD)

Keywords

• Welfare benefits advice
• Debt counseling services
• Community foodbank support
• Charitable advice services
• Employment tribunal support

Headquarters

HQ city

Nottingham

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Donations and Charitable Funding: St Anns Advice Centre is a registered charity that operates primarily through donations from individuals and funding grants from government bodies and energy trusts. The organization relies on public donations to maintain its foodbank operations and receives funding from organizations such as the British Gas Energy Trust, Nottingham City Council, and UK Government.
2. Grant Funding for Specific Projects: The organization receives targeted funding for specific projects including British Gas Energy Trust for fuel debt advice, MAPS (Money and Pension Service) for debt advice, and Nottingham City Council for community activities. Funding supports dedicated staff positions and operational costs for each project.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels3 records

Core offering

St Anns Advice Centre provides free, confidential, and impartial advice to community members in Nottingham on welfare benefits, debt, money management, and employment issues. The charity also operates a foodbank distributing emergency food parcels, and runs the Chase Community Hub with a café, free IT suite, and meeting room hire. Services are delivered face-to-face at the Chase Neighbourhood Centre, supplemented by telephone and email support.

Product overview

St Anns Advice Centre operates as a single unified advice service providing free, confidential, and impartial advice on welfare benefits, debt, and employment matters. The organisation also manages a Foodbank, Community Hub facilities (café, IT suite, meeting room hire), and runs various funded projects including the British Gas Energy Trust project, Money Minded, ESOL for Employment, and Communities & Place initiatives. Services are delivered face-to-face at the Chase Neighbourhood Centre in Nottingham, with the Advice Centre open Monday to Friday 9am to 3.30pm and the Community Hub open Monday to Thursday 9am to 5pm and Friday 9am to 3.30pm.

Differentiator

Problem solved

Functional benefit

Products and services

• Welfare Benefits Advice

Quantifiable outcome

• The foodbank opened in December 2012 and has witnessed a huge increase in people needing food assistance
• +1 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Nine partnerships are on record, tiered core and minor.

• Advice UKcoreStrategic or Co-development PartnerMembership organization providing support, resources, and networking opportunities for advice agencies. The organization displays the Advice UK member logo indicating active membership.
• Renewal TrustminorStrategic or Co-development PartnerLocal partner organization supporting community initiatives. Displays Renewal Trust logo as a supporter of the organization.
• Nottingham Talking TherapiescoreStrategic or Co-development PartnerPartnership through the Money Minded project linking people with low-level mental health issues and/or money/benefit/debt issues to appropriate support services.
• NHScoreStrategic or Co-development PartnerNHS partnership through the Money Minded project, with NHS Talking Therapies branding indicating collaboration to support people's mental health alongside financial wellbeing.
• Citizens Advice NottinghamcoreStrategic or Co-development PartnerPart of a consortium of six advice agencies based in Nottingham City. Organizations work together and refer clients to ensure comprehensive coverage of advice needs across the city.
• Bestwood Advice CentreminorChannel Partner/ Reseller/ DistributorPart of the consortium of advice agencies in Nottingham City, referring clients and sharing best practices.
• Clifton Advice CentreminorChannel Partner/ Reseller/ DistributorPart of the consortium of advice agencies in Nottingham City.
• Meadows Advice GroupminorChannel Partner/ Reseller/ DistributorPart of the consortium of advice agencies in Nottingham City.
• Nottingham Law CentrecoreStrategic or Co-development PartnerPart of the consortium of advice agencies in Nottingham City, providing legal advice services and referrals.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Citizens Advice (national): UK-wide umbrella network for independent advice charities, of which St Anns Advice Centre is a local member. Comparable service mix (benefits, debt, employment) and funding model, but operates at national scale with significantly more resources.
• StepChange Debt Charity: National debt-advice charity offering free, confidential debt advice and Debt Management Plans. Direct overlap with St Anns' debt-advice service but at much larger scale, including a digital-first channel.
• Shelter: UK national housing and homelessness charity whose services overlap with elements of St Anns' welfare and debt casework (rent arrears, housing benefit, possession). A much larger incumbent serving overlapping client needs.
• National Debtline: UK-wide free debt-advice service funded by the Money and Pension Service, covering Debt Relief Orders and management plans. Comparable to the MaPS-funded Money Advice Service delivered by St Anns, but operating at national scale.

Others

• Money Advice Trust: Charity that operates National Debtline and Money Helper, and provides training and support to local debt-advice providers including St Anns Advice Centre. Comparable as a sector-supporting peer in the same funding ecosystem.

Direct peers

• Citizens Advice Nottingham: Nottingham-based advice agency and explicit member of the same six-agency consortium, providing free welfare benefits, debt, and employment advice to local residents. Closest operational and contractual comparable to St Anns Advice Centre.
• Nottingham Law Centre: Nottingham-based charity providing free legal and welfare advice, including tribunals and representation. Consortium partner with overlapping client base and complementary specialisms (legal aid, immigration, discrimination).
• Bestwood Advice Centre: Community-based advice charity in Nottingham and fellow consortium member, offering free welfare benefits, debt, and housing advice. Operates at similar scale and with similar funding structure to St Anns Advice Centre.
• Clifton Advice Centre: Nottingham-based community advice charity and consortium partner, offering free welfare and debt advice. Highly comparable operating model and client base to St Anns Advice Centre.
• Meadows Advice Group: Neighbouring Nottingham advice charity and fellow consortium member, providing free welfare benefits and debt advice to Meadows residents. Closely comparable in mission, scale, and funding model.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/St Anns and sneinton food store
• Instagraminstagram.com/stannsadvice
• LinkedInlinkedin.com/company/st-anns-advice-centre

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about St Anns Advice Centre