What Stop Hate UK does

Stop Hate UK is a registered charity (No. 1062692) and company limited by guarantee (No. 3293987) founded in 1995 and headquartered in Leeds, England. The organization provides free, independent 24/7 support services to victims and witnesses of hate crime across the United Kingdom, covering all forms of identity-based hate including race, faith, disability, transgender identity, sexual orientation, and age. Its core product is the Stop Hate Line, a multi-channel helpline accessible via telephone (0800 138 1625), text, email, webchat, online forms, British Sign Language video interpretation (via InterpreterNow partnership), and text relay. The charity also operates the Start Safe Stay Safe mobile app for street harassment reporting, with evidence upload capability, currently deployed in London Borough of Waltham Forest, City of Manchester, and York & North Yorkshire.

The organization employs approximately 10 people and operates a technology infrastructure comprising a 24/7 helpline platform, third-party reporting portal, mobile applications, and partnership-integrated BSL video relay services. Services are not nationally funded; instead, they are commissioned by individual Police and Crime Commissioners, local councils, businesses, and foundations who fund the helpline in specific geographic areas including Merseyside, Essex, Bedfordshire, Cambridgeshire, Northamptonshire, West Yorkshire, and various London Boroughs.

Stop Hate UK's revenue model comprises three streams: (1) commissioned services from local councils and PCCs, which fund the helpline in specific regions; (2) individual donations, fundraising activities, and legacy funding; and (3) bespoke training and consultancy services offered to schools, businesses, local authorities, healthcare providers, and housing providers. The organization describes itself as the only UK-wide charity providing 24/7 helpline coverage for all forms of identity-based hate crime, independent of police and government.

Name

Stop Hate UK

Legal name

Stop Hate UK

Website

https://stophateuk.org

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

1–10 employees

Short description

Stop Hate UK is a UK charity founded in 1995 that provides free, independent 24/7 helpline and reporting services to victims and witnesses of hate crime across all identity-based categories. It serves individuals affected by hate crime and is commissioned by local councils, Police and Crime Commissioners, businesses, and foundations on a regional basis.

Ownership category

akta.pro rank

Product category

Victim Support and Hate Crime Advocacy Services

NAICS

Individual and Family Services (6241), Other Individual and Family Services (624190), Human Rights Organizations (813311), Child and Youth Services (624110)

SIC

Services-Social Services (8300)

akta.pro primary industry

Human Rights & Anti-Discrimination Organizations (BPAGAFAB)

akta.pro secondary industries

Child Protection & Child Rights (BPAGABAG), Domestic Violence & Abuse Support Services (BPAGAEAD)

Keywords

• Hate crime support
• Victim advocacy services
• Helpline services
• Third-party reporting
• Anti-hate training

Headquarters

HQ city

Leeds

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Donations: Individual donations from supporters, including fundraising activities, legacy funding, and general charitable contributions.
2. Commissioned Services: Services commissioned and funded by local councils, police and crime commissioners, businesses, and foundations who fund the helpline service in their geographic areas.
3. Training and Consultancy: Bespoke specialist training on hate crime, discrimination, inclusion, and prevention strategies offered to schools, businesses, local authorities, healthcare providers, and other organizations.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

Stop Hate UK provides free, independent 24/7 hate crime reporting and support services to victims and witnesses via a multi-channel helpline (Stop Hate Line), the Start Safe Stay Safe mobile app, and an online reporting portal. The charity also delivers bespoke hate crime training, education, and consultancy services to schools, businesses, local authorities, healthcare providers, and other organisations across the UK, with services commissioned by local councils, Police and Crime Commissioners, and corporate partners.

Product overview

Stop Hate UK operates as a single integrated charity platform offering hate crime support services, rather than a platform-plus-modules architecture. The core offerings consist of the 24/7 Stop Hate Line helpline service and the Start Safe Stay Safe App for street harassment reporting, supported by Training and Education programmes and Research and Consultancy services. The organisation provides third-party hate crime reporting as an alternative to direct police reporting, with multiple access channels including telephone, text, email, webchat, online forms, British Sign Language video interpreting, and text relay. Services are commissioned by local councils, police services, businesses, and foundations rather than being nationally funded.

Differentiator

Problem solved

Functional benefit

Brands

• Stop Hate Line: 24-hour helpline service for hate crime reporting and support
• Start Safe Stay Safe App
• Stop Hate UK LGB&T Helpline

Products and services

• Stop Hate Line (24/7 Helpline Service) Free, independent 24/7 helpline providing emotional support, hate crime reporting, advocacy, and specialist resources to victims and witnesses of identity-based hate crime, accessible across multiple UK commissioned regions.
• LGB&T Hate Crime Helpline Dedicated national helpline (0808 801 0661) providing advice, support, and telephone-based advocacy specifically for victims of lesbian, gay, bisexual, and transgender hate crime.
• Start Safe Stay Safe App Independent and confidential 24-hour street harassment reporting mobile application providing a direct route to the Stop Hate Line, easy reporting, specialist support, and image/audio evidence upload capability.
• Training and Education Bespoke specialist training programmes on hate crime, discrimination, inclusion, and prevention strategies offered to schools, businesses, local authorities, healthcare providers, housing providers, and other organisations.
• Research and Consultancy Hate crime research and consultancy services for organisations, including scrutiny panel setup and management, panel member recruitment, and training.

Quantifiable outcome

• 24/7 helpline availability for all funded areas with multi-channel access including BSL and text relay
• +1 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature1 record

Partnerships

Six partnerships are on record, tiered core, supporting and minor.

• InterpreterNowcoreTechnology or IntegrationPartnership to provide Video Remote Interpreting Service offering online communication support for deaf people via webcam, enabling access to helpline services for the deaf community.
• Merseyside Police and Crime CommissionercoreStrategic or Co-development PartnerMerseyside PCC Jane Kennedy funded Stop Hate UK to deliver 24/7 helpline offering third party support and advice across the whole Merseyside region for anyone targeted by hate crime.
• LGBT ConsortiumsupportingStrategic or Co-development PartnerWorked closely with Stop Hate UK on the LGB&T helpline to ensure accessibility for all who need it.
• Earthy Nail PolishminorGTM or Marketing PartnerPartnership where purchases support funding for the Stop Hate Line, providing approximately 26 hours of helpline support.
• Newham CouncilcoreStrategic or Co-development PartnerPartnership to develop the Newham Stay Safe App, a reporting mechanism for street harassment incidents and safety concerns designed for women and girls.
• Suzy Lamplugh TrustsupportingStrategic or Co-development PartnerJoint statement on safety in today's society and why proper training could help tackle Hate Crime.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Victim Support: UK-wide charity providing emotional and practical support to victims of crime, including hate crime. Operates similar helpline and casework models and competes for the same local authority and PCC commissioning contracts as Stop Hate UK.
• GALOP: UK LGBT+ anti-violence charity offering hate crime reporting and victim support. Directly comparable service portfolio including helpline and third-party reporting, and overlapping commissioning funders with Stop Hate UK.
• Community Security Trust (CST): UK charity providing hate crime reporting and safety services to the Jewish community. Operates comparable third-party reporting infrastructure and competes for similar PCC and council contracts.
• Crime Stoppers: UK charity offering anonymous third-party crime reporting, including hate crime. Comparable third-party reporting service architecture and 24/7 multi-channel access model.
• Tell MAMA: UK charity providing third-party reporting and support specifically for anti-Muslim hate crime. Closely comparable in mission, service model (helpline + reporting), and funding base (PCCs, councils, government grants).

Broad incumbents

• Samaritans: Large UK charity operating a 24/7 emotional support helpline. Comparable 24/7 multi-channel infrastructure and volunteer-driven operating model, though mission-focused on suicide prevention rather than hate crime.
• Refuge: Large UK charity supporting victims of domestic violence and abuse, with comparable helpline infrastructure and local-authority commissioning model. Broader mission than Stop Hate UK but overlapping in abuse victim support.
• Citizens Advice: Major UK advice charity providing multi-channel support on discrimination and legal issues. Comparable advice/helpline service architecture and local-authority funding model, though much broader in scope.
• Stonewall: UK LGBT rights advocacy organization offering some hate crime support resources. Comparable mission around anti-LGBT discrimination, overlapping with Stop Hate UK's LGB&T helpline heritage.

Others

• Suzy Lamplugh Trust: UK personal safety charity focused on stalking and lone-worker safety. Already a Stop Hate UK partner; operates in adjacent personal-safety space and shares some corporate training customers.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/stophateuk
• YouTubeyoutube.com/@stop_hate_uk
• Facebookfacebook.com/Stop.Hate.UK
• LinkedInlinkedin.com/company/stophateuk
• Instagraminstagram.com/stop_hate_uk/?hl=en

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Stop Hate UK