Suburban Ems

What Suburban Ems does

Suburban EMS (Suburban Emergency Medical Services) is a 501(c)(3) nonprofit emergency medical services organization founded in 1953 in Palmer Township, Pennsylvania, and currently headquartered in Easton, PA. The company is the designated primary 911 Advanced Life Support (ALS) and Basic Life Support (BLS) provider for 19 municipalities across Northampton and Monroe Counties, covering 232 square miles and serving more than 126,000 permanent residents plus 1 million+ seasonal visitors annually. Operations are run from four stations (Stations 18, 25, 27, and 90) staffed by approximately 43 employees including certified EMTs, AEMTs, and paramedics providing 24/7 dispatch-coordinated emergency response and non-emergency medical transportation (ambulance, stretcher van, medical sedan, and wheelchair van).

The business operates three primary revenue streams: (1) fee-for-service emergency and non-emergency medical transport billed to insurance providers, Medicare/Medicaid, and patients; (2) an annual subscription program ($50 individual / $75 family) that provides up to $500 in coinsurance/deductible credits per emergency trip and reduced non-emergency rates; and (3) tax-deductible community donations and grants, including a one-time $247,949 U.S. Department of Labor grant in 2020. A secondary line of business, the Suburban EMS Training Institute launched in 2020, offers public certification programs (EMR, EMT, AEMT, EVOC, AHA CPR, STOP the Bleed), creating an internal talent pipeline and an education revenue stream. Distribution is regional and direct: 911 emergency dispatch, scheduled non-emergency bookings through the Dispatch Office, healthcare-facility referral partnerships, and direct-to-consumer subscription enrollment. The organization is governed by an independent Board of Directors and led by an Executive Director, with no institutional equity ownership, parent company, or external PE/VC sponsorship.

Name

Suburban Ems

Legal name

Suburban Emergency Medical Services

Website

https://suburbanems.org

Company type

Private

Founded year

1953

Operating status

Operating

Headcount range

11–50 employees

Short description

Suburban EMS is a 501(c)(3) nonprofit emergency medical services organization that provides 911 ALS/BLS response and non-emergency medical transport to 19 municipalities across Northampton and Monroe Counties, Pennsylvania, serving 126,000+ residents from four stations since 1953.

Ownership category

akta.pro rank

Product category

Emergency Medical Services

NAICS

Ambulance Services (62191)

SIC

Services-Health Services (8000), Transportation Services (4700)

akta.pro primary industry

Private EMS Providers (Contract/Interfacility) (HLAFANAB)

akta.pro secondary industries

Emergency Medical Services (EMS) Operations & Dispatch (HLAJAGAC), Community Paramedicine & Mobile Integrated Healthcare (MIH/CP) Programs (HLAFANAI)

Keywords

• Emergency medical services
• Non-emergency medical transport
• Advanced life support
• Basic life support
• EMS training and certification

Headquarters

HQ city

Easton

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Emergency Medical Services Billing: Revenue from emergency 911 response services billed to insurance providers, Medicare, Medicaid, or patients directly for Advanced Life Support and Basic Life Support transports.
2. Subscription Program: Annual subscription program offering $50 Individual or $75 Family coverage providing up to $500 credit per emergency ambulance trip applied to coinsurance/deductibles and reduced rates on non-emergency transportation services.
3. Non-Emergency Medical Transportation: Transport services for hospital discharges, routine medical appointments, dialysis, rehabilitation center transfers, and skilled nursing facility relocations, billed to insurance or patients.
4. Donations and Grants: Tax-deductible donations from community members (Federal EIN: 23-2714536). Received U.S. Department of Labor grant of $247,949 for training programs. Government funding noted as insufficient relative to expenses.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Suburban EMS is a 501(c)(3) non-profit emergency medical services organization that provides 911 Advanced Life Support (ALS) and Basic Life Support (BLS) emergency response, plus scheduled non-emergency medical transportation (wheelchair vans, stretcher vans, medical sedans) across 19 municipalities in Northampton and Monroe Counties, Pennsylvania. The organization also runs a subscription membership program and a Training Institute offering EMR, EMT, and AEMT certification programs.

Product overview

Suburban EMS operates as a 501(c)(3) non-profit emergency medical services organization serving 19 municipalities across Northampton and Monroe Counties, Pennsylvania. The organization offers a comprehensive fleet of medical transportation services including ambulances (for 911 emergency response and non-emergency transport), medical sedans, wheelchair vans, and stretcher vans. Beyond direct patient transport, Suburban EMS provides a Subscription Program membership offering cost credits for ambulance services. The Suburban EMS Training Institute, launched in 2020, offers public certification programs for EMR, EMT, and AEMT levels, along with EVOC/EVDT, American Heart Association CPR, and STOP the Bleed training. Community engagement includes medical standby at events and CPR/First Aid education for schools and organizations.

Differentiator

Problem solved

Functional benefit

Products and services

• Ambulance Services (911 Emergency Response)
• Non-Emergency Ambulance Transport
• Medical Sedan Services
• Wheelchair Van Services
• Stretcher Van Services
• Subscription Program
• EMR (Emergency Medical Responder) Certification
• EMT (Emergency Medical Technician) Certification
• AEMT (Advanced Emergency Medical Technician) Certification
• EVOC/EVDT (Emergency Vehicle Operator Training)
• American Heart Association CPR Classes
• STOP the Bleed Training
• Community Event Medical Standby
• CPR and First Aid Training for Community Groups

Quantifiable outcome

• 19 municipalities served across 232 square miles
• +2 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Two partnerships are on record, tiered minor and core.

• Lehigh Valley Hospital–PoconominorGTM or Marketing PartnerPresenting sponsor of the Jon McCombs Memorial 5K Run/Walk organized by Suburban EMS. This community event honors Jonathan 'Jon' McCombs and raises scholarships for future paramedics.
• Local Municipalities (19)coreStrategic or Co-development PartnerDesignated primary 911 ALS/BLS provider for 19 municipalities across Northampton and Monroe Counties. As neighboring squads closed, Suburban EMS was requested by municipalities to ensure no community was left without care.

Scale indicators7 records

Recent moves9 records

Expansion highlights5 records

Direct peers

• Cetronia Ambulance Corps: Non-profit EMS provider based in Lehigh Valley, PA serving as primary 911 ALS provider with non-emergency transport and subscription programs. Highly comparable in mission, geography, and service mix.
• Empress EMS: Private EMS provider serving the Hudson Valley, NY with 911 response, non-emergency transport, and wheelchair van services. Similar mid-size operator with comparable service portfolio.
• MedStar Mobile Healthcare: Public utility model EMS provider serving Fort Worth and 14 surrounding cities in Texas with 911 response, mobile integrated healthcare, and subscription programs. Comparable service breadth and subscription model.
• Mecklenburg EMS Agency (MEDIC): Government-operated 911 EMS agency serving Mecklenburg County, NC with both emergency response and non-emergency transport. Comparable designated-provider model for a defined municipal area.

Regional players

• Penn State Health Life Lion EMS: Hospital-affiliated EMS service operated by Penn State Health in central Pennsylvania. Comparable 911 and non-emergency service in PA, backed by a large health system.

Broad incumbents

• Falck USA: International private ambulance and EMS provider operating across multiple U.S. states. Comparable service mix including 911 response and non-emergency transport at a national scale.
• Global Medical Response: Parent company of AMR and other EMS brands, providing integrated medical transportation across the U.S. Major competitor for municipal 911 contracts and a benchmark for private-sector scale.
• American Medical Response (AMR): Largest private ambulance operator in the U.S., providing 911, interfacility, and non-emergency transport across 40+ states. Represents both a competitor for municipal contracts and a benchmark for scaled operations.
• Acadian Ambulance Service: Employee-owned private ambulance company serving Louisiana, Texas, Tennessee, and Mississippi with 911 and non-emergency services. Similar combined service portfolio and community focus.

Emerging players

• Lehigh Valley Health Network EMS: Hospital-affiliated EMS service in the Lehigh Valley region adjacent to Suburban EMS's service area. Potential competitor for municipal contracts and B2B transport arrangements.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/SuburbanEMS
• Instagraminstagram.com/suburbanemsofficial
• LinkedInlinkedin.com/company/suburban-ems

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Suburban Ems