What MSA SUD AQUITAINE does

MSA Sud Aquitaine is a regional branch of France's Mutualité Sociale Agricole (MSA) network, operating as a statutory social security institution under the oversight of the Caisse Centrale de la MSA (CCMSA). Headquartered in Pau, Nouvelle-Aquitaine, the organization delivers comprehensive social protection — health insurance with third-party payment, family benefits, retirement pensions, disability support, RSA and activity premium management, and occupational health and safety services — exclusively to the agricultural community (farmers, agricultural workers, employers, retirees, and families) across the Landes and Pyrénées-Atlantiques departments. The organization is governed by elected farmer representatives under a mutualist structure and funded through mandatory social contributions rather than commercial revenue.

The organization runs a multi-channel digital platform built around three core products: Mon espace privé, an online member portal for declarations, benefit simulations, and account management; the MSA et moi mobile application for smartphone/tablet access; and Chatbot SAM, an automated chat assistant for guided service navigation. The platform also integrates the ACCEO digital accessibility solution enabling deaf and hard-of-hearing members to communicate via video remote interpretation. Beyond digital channels, MSA Sud Aquitaine operates a physical agency network and dedicated France Services locations (Oloron Sainte Marie, Parentis-en-Born), supported by a telephone contact center. An ecosystem of wholly-owned subsidiaries — Services de Remplacement (Basco-Béarnais, Lagunak, Landes), Sud Aquitaine MSA Services, ASEPT Sud Aquitaine, Agri-Renfort, Bulle d'air — extends the offering into replacement labor, health education, and crisis support.

The business model is not commercial: MSA Sud Aquitaine is funded through mandatory social contributions from agricultural employers and workers, with no commercial pricing on member services and no equity, venture, or private capital structures. The entity is not a startup or commercial enterprise but a public social protection organization whose strategic posture is shaped by French labor and social security law, including ongoing regulatory commitments to digital accessibility under Law 2005-102 and multi-year occupational health and safety planning (Plan Santé sécurité au travail en agriculture 2026-2030). Member-facing support programs such as Soutien agri', Pass'Agri, Agri'écoute, ERAF, L'Avenir en soi, and aidant'plus address the social, mental health, and economic vulnerabilities specific to rural and agricultural populations.

Name

MSA SUD AQUITAINE

Legal name

MSA Sud Aquitaine

Website

https://sudaquitaine.msa.fr

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Short description

MSA Sud Aquitaine is the French statutory agricultural social security branch serving farmers, agricultural workers, employers, and families across Landes and Pyrénées-Atlantiques with health, family, retirement, disability, and occupational safety benefits, funded by mandatory social contributions under the national MSA network.

Ownership category

akta.pro rank

Product category

Agricultural Social Protection

NAICS

Individual and Family Services (6241)

SIC

Services-Social Services (8300)

akta.pro primary industry

Income Support & Cash Assistance Programs (BPAIAKAE)

akta.pro secondary industries

Healthcare-Linked Social Benefits Administration (e.g., Medicaid/Means-Tested Health Coverage) (BPAIAKAH), Family & Child Benefits Administration (Child Allowance, Parental Leave) (BPAIAKAD), Financial Assistance & Benefits Navigation Services (BPAGAEAK)

Keywords

• Agricultural social security
• Occupational health safety
• Health insurance coverage
• Family benefits programs
• Rural social protection

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Distribution channels4 records

Marketing channels6 records

Core offering

MSA Sud Aquitaine delivers statutory social protection services for the agricultural sector in southwestern France, including health insurance, family benefits, retirement pensions, occupational health and safety support, and crisis assistance for farmers. Members access services through the Mon espace privé portal, the MSA et moi mobile application, and the SAM chatbot, supplemented by physical agency locations, France Services spaces, and dedicated support programs such as Agri'écoute, Soutien agri', and ACCEO digital accessibility.

Product overview

MSA Sud Aquitaine is a regional agricultural social mutual providing comprehensive social protection services through a multi-channel digital platform. The core offerings include Mon espace privé (member portal) and MSA et Moi mobile app for online service access, complemented by specialized support services including Agri'écoute (mental health hotline), LANTICHUTE (fall prevention for care facilities), and Soutien agri' (agricultural crisis support). Administrative services include TESA and DSN for employer declarations, while risk management tools encompass DUERP, SEIRICH, and Phyt'attitude. Social support programs include replacement allocations, caregiver support (aidant'plus), respite care for burnout, and the Avenir en soi change management program. Elderly and dependent care services include Présence verte teleassistance, DOM'EVAL home evaluation, and AVMA vacation program. The platform includes a chatbot (SAM) for guided assistance and connects to government platforms via Démarches Simplifiées for various administrative procedures.

Differentiator

Problem solved

Functional benefit

Brands

• Soutien agri': Support program for farmers facing agricultural crises
• Pass'Agri
• Agri'écoute
• ERAF

Products and services

• Mon espace privé (Member Portal) Online portal enabling individuals, farmers, and employers to access MSA services, make declarations, consult entitlements, simulate benefits, view reimbursements, and download salary attestations.
• MSA et moi (Mobile Application) Mobile application providing members with access to MSA services on iOS and Android devices, mirroring the functionality of the Mon espace privé portal.
• Chatbot SAM Automated chat assistant that guides members through MSA services and administrative procedures, available on the website and mobile app.
• Agri'écoute 24/7 emotional support hotline and chat service for farmers and agricultural families in distress, offering psychological consultations, appointment booking, and advice resources via phone 09 69 39 29 19.
• Soutien agri' Crisis support program for farmers facing agricultural crises, providing financial aid, access to social benefits, psychological support, and a dedicated cell for exploitants, employers, and agricultural employees.
• Pass'Agri Program providing personalized support and access to resources for farmers and agricultural workers navigating difficult periods, helping them overcome personal and professional challenges.
• LANTICHUTE Online fall-prevention service for nursing homes (Ehpad) and autonomous residences, providing fall risk assessment and prevention tools for healthcare professionals working with elderly populations.
• TESA (Titre Emploi Service Agricole) Simplified employment title service enabling agricultural employers to handle hiring declarations and salary management for agricultural workers through a single online interface.
• DSN (Déclaration Sociale Nominative) Mandatory nominative social declaration system enabling employers to report employee data, salary information, and social contributions to MSA and other social protection organizations.
• DUERP (Document Unique d'Évaluation des Risques Professionnels) Mandatory occupational risk assessment document tool helping agricultural employers identify, analyze, and document workplace risks and develop prevention plans for their operations.
• SEIRICH Chemical risk evaluation tool for agricultural enterprises, helping farmers assess and manage hazardous chemical exposures in their operations, with MSA Sud Aquitaine providing expert implementation support.
• Phyt'attitude Symptom reporting service enabling agricultural workers exposed to phytosanitary (pesticide) products to report health symptoms, supporting health monitoring and early medical intervention.
• AFSE (Aide Financière Simplifiée Exploitants) Simplified financial aid program for farmers, foresters, and landscapers providing expert advice and financial support for occupational health and safety improvements on their operations.
• AFSA (Aide Financière Simplifiée Agricole) Simplified financial aid program for very small agricultural enterprises providing expert advice and financial support for workplace safety and improvement projects.
• Présence verte Home teleassistance service for elderly and dependent individuals, providing remote monitoring and emergency response capabilities at home.
• DOM'EVAL Home evaluation service helping assess living conditions and adaptation needs for elderly or disabled individuals to support safer independent living.
• aidant'plus Support program specifically designed for family caregivers, providing resources, guidance, and assistance for managing daily caregiving responsibilities.
• L'Avenir en soi Structured change management and personal development program helping farmers and agricultural workers navigate economic, health, family, or retirement transitions through facilitated group workshops.
• ERAF (Ensemble pour la Relance des Agriculteurs Fragilisés) Joint support program for weakened farmers in Landes and Pyrénées-Atlantiques, providing early intervention through a dedicated helpline and social diagnosis to support struggling agricultural operations.
• PRADO maternité Post-delivery home return service enabling new mothers to be followed at home by a chosen liberal midwife after hospital discharge.
• Aide au répit burn-out Respite assistance for farmers and agricultural workers experiencing professional exhaustion (burnout), providing funding for farm replacement services for 7-14 days (renewable) and psychological support.
• Nos vrais vacances (AVMA) Vacation program offered in partnership with AVMA (Association Nationale des Villages Vacances) and ANCV, providing senior and caregiver stays at various French destinations.
• Allocation de remplacement Financial contribution that covers the cost of replacement services for non-self-employed farmers during periods of illness, accident, maternity, paternity, adoption, or death.
• ACCEO Accessibility Service Digital accessibility service enabling deaf and hard-of-hearing members to independently communicate with MSA agents about their benefit files via video remote interpretation.

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators1 record

Recent moves6 records

Expansion highlights6 records

Others

• Groupama: Leading mutual insurance group rooted in the French agricultural sector, offering health, property, and crop insurance to farmers and rural communities. Adjacent peer rather than direct competitor because Groupama operates private insurance while MSA Sud Aquitaine administers statutory social security, but both serve the same agricultural customer base.

Broad incumbents

• CAF (Caisse d'Allocations Familiales): France's family benefits agency, administering family allowances, housing aid, RSA, and prime d'activité for the general population. Directly comparable on the family and income-support portfolio that MSA Sud Aquitaine also handles, but serves a broader (non-agricultural) constituency under the same national social security system.
• Mutualité Française: National federation of French mutual health insurers covering a wide range of complementary health and welfare services. Comparable to MSA Sud Aquitaine on the mutualist governance model and health/welfare mandate, but serves a broader non-agricultural population through complementary rather than statutory coverage.
• CPAM (Caisse Primaire d'Assurance Maladie): France's primary health insurance fund covering the general population. Overlaps significantly with MSA Sud Aquitaine on health insurance reimbursement, tiers-payant, and health prevention services, but lacks the agricultural sector specialization and the bundled family/retirement/occupational mandate.

Direct peers

• MSA Grand Est: Another regional MSA branch serving a different French territory (Grand Est) with the identical agricultural social security mandate, product catalogue, and digital infrastructure. Highly comparable as a same-network, same-statute operator that delivers identical benefits and services in a different geographic catchment.
• CCMSA (Caisse Centrale de la Mutualité Sociale Agricole): National coordinating body of the MSA network that oversees MSA Sud Aquitaine as its regional branch. Directly comparable as it administers the same agricultural social security mandate at the national level, providing the strategic, regulatory, and IT framework within which Sud Aquitaine operates.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/msasudaquitaine
• YouTubeyoutube.com/channel/UCLlovMAT34gqUK7PQ4p1LKA
• Facebookfacebook.com/MSA-Sud-Aquitaine-100707041848030
• LinkedInlinkedin.com/company/msa-sud-aquitaine

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MSA SUD AQUITAINE