Gemeente Súdwest-Fryslân

What Gemeente Súdwest-Fryslân does

Gemeente Súdwest-Fryslân is a Dutch municipal government entity (gemeente) in the province of Friesland, self-described as the largest municipality in the Netherlands, serving approximately 90,000 residents across 89 villages (kernen) in a geographic area spanning from Sneek to Stavoren and the Afsluitdijk. It is staffed by 922 employees and headquartered at Marktstraat 8 in Sneek. Its statutory mandate covers civil affairs (residence registration, passports, ID cards, driver's licenses), permitting, local taxation (WOZ), social support (Wmo, Jeugdwet, Participatiewet via the Gebiedsteam), environmental enforcement (delegated to FUMO), sports and recreation, culture, and public safety.

The municipality operates a digital-first service platform anchored at sudwestfryslan.nl, with DigiD-authenticated self-service for sensitive transactions, online forms built on TriplEforms, the Meldingenportal for citizen issue reporting (with a 5-working-day response commitment), a digital waste calendar, a Geo-portaal for spatial data, and live streaming of council meetings via Notubiz. Service distribution combines 24/7 digital channels, a centralized phone contact center (14 0515), appointment-only counter services in Sneek, walk-in Gebiedsteam counters in Workum, Koudum, and Makkum, and operated physical assets including the Vitaloo swimming pool and city camping in Bolsward, six sports halls, six gymnasiums, and the MFC de Útherne multifunctional center. The Beweegteam program deploys neighborhood sports coaches across clubs, schools, youth, and seniors.

The business model is non-commercial in the private-sector sense: funding flows from municipal taxes (WOZ and other levies), central government allocations, and own-fee revenue streams including sports facility rentals (hourly rates differentiated by association, private, and commercial users; e.g., €10/hr for associations at a gymnasium, up to €100/hr commercial at certain halls), swimming and camping fees at Vitaloo, and a €100/year Mantelzorgwaardering caregiver payment. Customer segments are essentially captive: all residents, plus local sports associations, businesses, and care/social support recipients, with no competitor able to deliver core municipal services within the territorial boundary.

Name

Gemeente Súdwest-Fryslân

Legal name

Gemeente Súdwest-Fryslân

Website

https://sudwestfryslan.nl

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

501–1,000 employees

Ownership category

akta.pro rank

Headquarters

HQ city

Sneek, Netherlands

HQ country

Netherlands

HQ region

Europe

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Municipal Taxes (Gemeentelijke belastingen): The municipality collects property-based taxes (WOZ-waarde) and other municipal levies from residents and property owners to fund public services.
2. Sports Facility Rental: Rental fees for sports halls (sporthallen), gymnasiums (gymzalen), and swimming pools managed by the municipality, charged at hourly rates to sports associations, private individuals, and commercial users.
3. Vitaloo Swimming Pool and City Camping: Revenue from admission tickets, subscriptions, swimming lessons, and city camping (stadscamping) fees at Vitaloo swimming pool and campsite in Bolsward.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels4 records

Core offering

Gemeente Súdwest-Fryslân is a Dutch municipal government that delivers statutory public services to approximately 90,000 residents across 89 villages, including civil registration (residences, passports, IDs, driver's licenses, vital records), permitting and enforcement, social support (Wmo, Jeugdwet, Participatiewet), municipal tax collection, waste management, public safety, and community recreation. The municipality operates sports and recreation facilities (Vitaloo swimming pool and city camping, sports halls, gymnasiums, MFC de Dêtherne), runs community programs (Beweegteam sports coaches, Subsidies/Kernenfonds, Buurtbemiddeling), and provides these services through a digital portal with DigiD authentication, a central phone number, appointment-based counter services, and Gebiedsteam walk-in service points in Workum, Koudum, and Makkum.

Product overview

Gemeente Súdwest-Fryslân operates a unified digital services platform offering 20+ service categories through its primary website, complemented by specialized facilities and programs. The municipal services portfolio includes sports facilities (Vitaloo swimming pool, 6 sports halls, 6 gymnasiums, MFC de Útherne), community programs (Beweegteam sports coaches, Gebiedsteam social support), and digital services (appointment scheduling, waste calendar, issue reporting portal, subsidy applications). Residents access services primarily through DigiD authentication, with supporting platforms for specific functions like Zwemscore for swimming lessons, Verloren of Gevonden for lost items, and various TriplEforms-based application forms. The municipality also provides live council meeting broadcasts and a geo-portal for spatial information.

Differentiator

Problem solved

Functional benefit

Brands

• Zwembad en Stadscamping Vitaloo: Municipal swimming pool and city camping facility located in Bolsward, offering recreational swimming and year-round camping with 18 pitches.
• Beweegteam Súdwest-Fryslân
• Sporthal De Middelzee
• Sneker Sporthal
• Sportcentrum Schuttersveld
• Sporthal Duinterpen
• Sporthal De Greidhoeke
• MFC de Útherne

Products and services

• Gemeente Súdwest-Fryslân Official Website and Digital Service Portal Primary digital portal providing access to over 20 service categories for residents including residence registration, document requests, permits, subsidies, and waste management.
• Zwembad en Stadscamping Vitaloo Municipal swimming pool and city camping facility in Bolsward offering recreational swimming, swimming lessons, and year-round camping with 18 pitches.
• Sportaccommodaties (Sports Facilities) Managed sports facilities including Sporthal De Middelzee (Bolsward), Sneker Sporthal, Sportcentrum Schuttersveld (Sneek), Sporthal Duinterpen, Sporthal De Greidhoeke, MFC de Dêtherne (IJlst), and 6 gymnasiums.
• Gebiedsteam (Area Team) Social Support Social support team providing assistance with work and income (Participatiewet), youth support (Jeugdwet), and social support (Wmo) through kitchen table conversations and support planning.
• Subsidies and Grants Program (including Kernenfonds) Comprehensive subsidy program covering sports, youth, education, arts, culture, environment, tourism, heritage, sustainability, and community initiatives, including Kernenfonds (up to €15,000 for neighborhood projects).
• Meldingenportal (Citizen Reporting Portal) Online system for reporting issues including general reports (broken infrastructure, lighting), nuisance complaints, and unsafe locations, with reports processed within 5 working days.
• Digitale Afvalkalender (Digital Waste Calendar) Online waste collection calendar showing pickup schedules for residents.
• Online Appointment System Digital appointment scheduling system for in-person visits to the municipal office in Sneek.
• Geo-portaal Geographic information portal providing spatial data access, work area coordination, and coordinator work area mapping.
• Live Council Meetings (Raadsvergadering) Live streaming of council (raadsvergadering) and committee (commissievergadering) meetings through the Notubiz platform.
• Beweegteam Súdwest-Fryslân Neighborhood sports coaches program (formerly TeamFRL) supporting sports in education, sports clubs, children, youth, 50+ and adaptive sports, providing equipment lending and activities.

Quantifiable outcome

• All reports from citizens processed within 5 working days
• +1 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature3 records

Partnerships

Ten partnerships are on record, tiered minor and core.

• FUMO (Frysk Utfierig Milieu Opseeiingsbedriuw)minorOthersFUMO is the environmental monitoring and enforcement agency for Friesland province. Súdwest-Fryslân refers citizens with environmental complaints or incidents to FUMO for handling, as the municipality does not manage environmental incidents directly.
• Sociaal Collectief (Stichting Sociaal Collectief)coreStrategic or Co-development PartnerThe municipality partners with Stichting Sociaal Collectief for neighborhood mediation (buurtbemiddeling), informal caregiver support (Stipepunt Mantelzorg), and parenting support services. The Ouderschapspunt is a formal three-way partnership between the municipality, GGD Fryslân, and Stichting Sociaal Collectief.
• GGD FryslâncoreStrategic or Co-development PartnerGGD Fryslân (Municipal Health Service) is a core partner in the Ouderschapspunt (Parenting Point), providing health expertise alongside the municipality and Sociaal Collectief. GGD also conducts health-related inspections and provides health advice referenced in municipal decisions.
• Verslavingszorg Noord Nederland (VNN)minorOthersVNN provides addiction care services within the municipality's social support framework. Residents experiencing addiction who cannot live independently are referred to VNN for specialized treatment.
• Geestelijke Gezondheidszorg (GGZ) FrieslandminorOthersGGZ Friesland provides mental healthcare services within the municipality. Residents with mental health issues who cannot live independently are referred to GGZ for specialized care and support.
• Stichting AMIVEDIminorOthersAMIVEDI is the Dutch registry for lost and found companion animals. The municipality directs residents who have lost or found pets to AMIVEDI for registration and reunification.
• Beweegteam Súdwest-Fryslân (formerly TeamFRL)coreOthersThe municipality partners with Beweegteam Súdwest-Fryslân, a team of neighborhood sports coaches, to promote physical activity among residents across all age groups. Previously known as TeamFRL. Services include support for sports clubs, schools, youth, seniors, and adapted sports.
• DigiD (Logius/Rijksoverheid)coreTechnology or IntegrationThe municipality integrates with DigiD, the national Dutch digital identity system operated by Logius on behalf of the Dutch government, to authenticate citizens accessing digital municipal services including subsidy applications, residence registration, and document requests.
• Meld Misdaad Anoniem (M.)minorOthersAnonymous crime reporting hotline used by the municipality to direct citizens for reporting criminal activity anonymously. The municipality references M. as a channel for reporting organized crime, drug operations, and other illegal activities.
• Tûmba (Kenniscentrum discriminatie en diversiteit)minorOthersTûmba is the national knowledge center for discrimination and diversity. The municipality refers residents who have experienced discrimination to Tûmba's discrimination hotline (058-215 77 71) for assistance and support in handling complaints.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Gemeente Den Haag: Large Dutch municipality providing the same full statutory municipal service portfolio with extensive digital channels, Gebiedsteam-equivalent social support, and operated sports facilities. Comparable in service breadth; differs in scale and national-government proximity.
• Gemeente Eindhoven: Large Dutch municipality delivering the same statutory service portfolio via digital portal and physical counters, including social support and operated recreation facilities. Comparable on service breadth and digital-first delivery; differs on industrial versus rural-agricultural economic base.
• Gemeente Tilburg: Dutch municipality providing full statutory services including DigiD-authenticated digital portal, Wmo/Jeugdwet social support, and operated sports infrastructure. Comparable delivery model; differs in urban density and demographic composition.
• Gemeente Amsterdam: The largest Dutch municipality by population, providing the full statutory service portfolio plus extensive owned sport and recreation assets. Comparable on digital service infrastructure and social support scope, but operating at materially greater scale and complexity than Súdwest-Fryslân.
• Gemeente Breda: Mid-sized Dutch municipality operating the same statutory service mix with digital portal, area-team social support, and municipally owned sports facilities. Comparable on operational model and service breadth.
• Gemeente Rotterdam: Major Dutch municipality offering the same statutory services, DigiD-integrated digital portal, operated sports facilities, and area-based social support teams. Comparable business model; differs in urban density, demographic mix, and operating budget scale.
• Gemeente Utrecht: Large Dutch municipality operating DigiD-based digital services, area-team social support, and municipal sports/recreation assets. Comparable statutory service portfolio and hybrid digital-plus-physical delivery model; differs in urban versus rural-village geography.

Direct peers

• Gemeente Almere: Dutch municipality of comparable population (~210k) with similar hybrid urban-rural character, providing identical DigiD-integrated services, social support teams, and operated sports facilities. Useful benchmark for digital-service penetration and operational efficiency at scale.
• Gemeente Groningen: Largest northern-Netherlands municipality by student population, providing the same statutory municipal service portfolio under the DigiD framework. Comparable in offering digital-first service delivery, social support (Gebiedsteams), and operated recreational facilities, but with a more urban population profile.
• Gemeente Leeuwarden: Provincial capital of Friesland and the closest geographic peer, also a Dutch municipality providing identical statutory services (civil registration, Wmo, Jeugdwet, permits) under the same national DigiD framework. Directly comparable on population scale, rural-urban mix, and Frisian-language obligations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xtwitter.com/swfryslan
• Facebookfacebook.com/gemeenteswf
• LinkedInlinkedin.com/company/gemeente-sudwest-fryslan
• Instagraminstagram.com/sudwestfryslan

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeente Súdwest-Fryslân