株式会社システムリサーチ
株式会社システムリサーチ is a Japanese healthcare-focused consulting and BPO firm that helps hospitals optimize information-system maintenance costs through its proprietary PCC Analysis methodology (built on 35+ years of hardware failure data) and its System R contract-management BPO platform, serving 100+ Japanese hospitals.
- Company typePrivate
- Founded1985
- HeadquartersTokyo (Minato-ku, Minami-Aoyama), Japan
- Headcount11–50
- GTM typeB2B
- OfferingServices
What 株式会社システムリサーチ does
株式会社システムリサーチ (System Research Inc.) is a privately held Japanese consulting and BPO firm founded in August 1985, headquartered in Minato-ku, Tokyo with an Osaka branch. The company originally operated as a system integrator before pivoting in the early 1990s into maintenance cost compensation services for Japanese enterprises, and since 2018 has focused on hospital information system (HIS) maintenance cost optimization as its core vertical. Its flagship offering is System R, a BPO service launched in April 2022 that manages the full lifecycle of hospital IT maintenance contracts — including budget management, vendor records, document storage, contract history, PCC analysis, and renewal scheduling — and is delivered through a dedicated Analysis & Support team.
The company's underlying technology is its PCC (Price Calculation & Compensation) Analysis methodology, which computes appropriate maintenance pricing by combining 35+ years of accumulated manufacturer- and model-specific hardware failure rate data with software work-hour categorization and engineer standby cost modeling. This methodology is augmented by the Super MENTE and MEP Compensation Services, financial products co-developed with major Japanese property insurers that back repair costs for spot hardware maintenance. The firm also offers token-script creation, logical negotiation strategy, operation policy design, in-person negotiation support, and schedule management as consulting services bundled with PCC outputs. Reported outcomes include 15-20% reductions in hospital IT maintenance costs and adoption across 100+ Japanese hospitals to date.
The firm generates revenue through tiered annual System R subscriptions (¥1.2M for under 200 beds up to ¥4.5M for 400+ beds, revised September 2023), pure success-fee consulting engagements (4-5 site visits over ~6 months per engagement, with consultant travel billed separately), and revenue-sharing arrangements tied to the Super MENTE and MEP Compensation Services. Customers are exclusively Japanese hospitals — primarily large acute-care institutions of 300-644 beds such as St. Luke's International Hospital, Tokyo Saiseikai Chuo Hospital, and Saiseikai Utsunomiya Hospital — acquired via direct inquiry, industry conferences (Japan Medical Management Conference), and thought-leadership content (YouTube seminars and a March 2022 book). The company has 16 employees and remains founder-led by Representative Director Yamauchi Taku.
株式会社システムリサーチ firmographics
Firmographics- Name
- 株式会社システムリサーチ
- Legal name
- 株式会社システムリサーチ
- Website
- https://system-research.com
- Company type
- Private
- Founded year
- 1985
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- 株式会社システムリサーチ is a Japanese healthcare-focused consulting and BPO firm that helps hospitals optimize information-system maintenance costs through its proprietary PCC Analysis methodology (built on 35+ years of hardware failure data) and its System R contract-management BPO platform, serving 100+ Japanese hospitals.
- Ownership category
- akta.pro rank
株式会社システムリサーチ industry classification
Industry- Product category
- Hospital Information System Maintenance Consulting
- NAICS
- Custom Computer Programming Services (541511), Professional, Scientific, and Technical Services (541)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Contract Administration Support (PO/Contract Compliance) (BPAAAJAE)
- akta.pro secondary industry
- Price Transparency, Estimates & Patient Financial Clearance (HLACACAK)
Keywords
Where 株式会社システムリサーチ is headquartered
LocationHeadquarters
- HQ city
- Tokyo (Minato-ku, Minami-Aoyama)
- HQ country
- Japan
- HQ region
- Asia
Offices2 records
Markets served
株式会社システムリサーチ business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others
Revenue model
- System R — Annual Subscription (BPO Service Fee): Annual subscription-based BPO service fee for System R. The first-year pricing is tiered by hospital bed count: under 200 beds at ¥1,200,000; 200+ beds at ¥1,800,000; 300+ beds at ¥3,600,000; 400+ beds at ¥4,500,000. The company also previously charged ¥1,500,000 for under 200 beds, ¥1,800,000 for 200–400 beds, and ¥2,100,000 for 400+ beds before price revision on September 1, 2023.
- Hospital Information System Maintenance Cost Optimization Consulting: Consulting services for optimizing maintenance costs of hospital information systems (electronic medical record systems and departmental systems). Services include PCC analysis, logical negotiation strategy, operation policy design, and negotiation support. Billed as success-based fees with additional consultant travel costs.
- Super MENTE Compensation Service: Financial service linked to PCC analysis results, developed in partnership with major property insurance companies. Backs repair costs for spot hardware maintenance operations based on the company's track record of failure data.
- Success-Based Consulting Fees: Consulting services are structured as a pure success-fee model — no fees unless results are achieved. Additional costs include one consultant's round-trip transportation (actual cost, from Tokyo to nearest station of client hospital), with approximately 4–5 visits over a 6-month engagement period.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | First-year System R annual fee — hospitals with under 200 beds |
| Subscription | Annual | First-year System R annual fee — hospitals with 200+ beds |
| Subscription | Annual | First-year System R annual fee — hospitals with 300+ beds |
| Subscription | Annual | First-year System R annual fee — hospitals with 400+ beds |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels5 records
株式会社システムリサーチ product offering
Product offeringCore offering
株式会社システムリサーチ provides BPO-style maintenance contract management services (System R) and consulting services for Japanese hospitals, focused on optimizing electronic medical record (HIS) and departmental system maintenance costs. Its proprietary PCC (Price Calculation & Compensation) analysis methodology calculates appropriate maintenance prices using 30+ years of proprietary hardware-failure-rate and engineer-cost data, and is complemented by financial compensation services (Super MENTE, MEP) co-developed with major property insurance companies.
Product overview
株式会社システムリサーチ offers a unified product ecosystem centered on System R, a BPO service for hospital information system maintenance contract management, complemented by PCC Analysis Services (Hardware and Software) for calculating appropriate maintenance costs. The portfolio includes financial compensation services (Super MENTE and MEP Compensation Services) and consulting services (token script creation, logical negotiation strategy, operation policy design, negotiation support, and schedule management). The company leverages over 30 years of accumulated failure data and engineer cost data to help hospitals optimize their information system maintenance expenses.
Differentiator
Problem solved
Functional benefit
Brands
- System R: 病院情報システム（電子カルテシステム・部門システム）における保守契約管理の業務監視・業務支援・業務改善ツール。BPOサービスとして提供。
- PCC分析サービス
- スーパーMENTE補償サービス
- MEP補償サービス
Products and services
- System R (BPO Service) BPO service for hospitals and medical institutions that provides end-to-end maintenance contract management for hospital information systems (electronic medical record systems and departmental systems), including budget management, contract detail management by model number, vendor management, cloud-based document management, history tracking, status/task management, schedule management, PCC analysis, and reporting functions.
- PCC Analysis Service (Hardware) Hardware-side cost analysis service that organizes model-number information, classifies system usage, calculates per-system failure rates, and determines per-system risk levels to compute appropriate maintenance costs for hospital information system hardware.
- PCC Analysis Service (Software) Software-side cost analysis service that organizes response logs, classifies work categories, calculates required man-hours per task, derives phantom actual-work costs, and computes engineer standby costs to determine appropriate software maintenance expenses.
- Super MENTE Compensation Service Financial service partnered with major property insurance companies that backs repair costs required for spot hardware maintenance operations, based on the company's 35+ years of accumulated failure data by manufacturer and model number.
- MEP Compensation Service Medical equipment maintenance cost compensation scheme service that reduces medical equipment maintenance costs through a financial product structure.
- Hospital Information System Maintenance Cost Optimization Consulting End-to-end consulting service for Japanese hospitals covering PCC analysis, token-script creation, logical negotiation strategy, operation policy design, negotiation support, and schedule management. Pure success-fee model with additional consultant travel costs (Tokyo round-trip) and approximately 4–5 visits over a 6-month engagement.
Quantifiable outcome
- 15–20% reduction in hospital information system maintenance costs achieved through price negotiations
- +1 more outcomes
Companies that use 株式会社システムリサーチ
Customer profileNamed customers13 records
Segments1 record
Ideal customer profiles1 record
株式会社システムリサーチ technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
株式会社システムリサーチ partnerships and signals
Strategic signalScale indicators4 records
Recent moves9 records
Expansion highlights5 records
株式会社システムリサーチ competitors and assessment
Company assessmentBroad incumbents
- Accenture Healthcare: Global consulting firm with a major healthcare practice serving hospital systems on cost optimization, IT strategy, and digital transformation. Comparable as a consulting-led cost-reduction partner, though operating globally and across many spend categories beyond IT maintenance.
- Optum: Diversified US healthcare services arm of UnitedHealth Group with extensive hospital cost-management, RCM, and analytics capabilities. Comparable in targeting hospital cost optimization at scale, though its scope and portfolio far exceed System Research's narrow HIS maintenance niche.
- NTT Data: Large Japanese IT services provider with a substantial healthcare practice delivering hospital information systems and managed services. Comparable as the dominant incumbent vendor whose contracts System Research negotiates against, and as a potential broader-services alternative for hospital IT buyers.
- McKesson: US healthcare services and distribution giant with significant hospital cost-management, technology, and BPO capabilities. Comparable in offering hospital-facing administrative services and cost-reduction solutions at scale, though broader in scope.
Emerging players
- Ubie: Japanese healthcare technology company offering AI-powered patient intake and clinical decision support to hospitals and clinics. Comparable as a Japanese health-tech vendor addressing hospital operational efficiency, though focused on clinical front-end workflows.
- Medley: Japanese health-tech company providing digital tools for hospitals and clinics. Comparable as a Japan-based, healthcare-only technology vendor serving hospital customers, though focused on clinical workflow SaaS rather than maintenance cost optimization.
Direct peers
- Vizient: US-based hospital performance and cost-optimization company that helps health systems reduce supply and service contract spend through analytics and group purchasing. Comparable to System Research in the core proposition of using proprietary data to drive hospital cost reduction, though operating at much larger scale and across more spend categories.
- Premier Inc. US healthcare improvement company that operates a hospital cost-management platform built on aggregated claims, supply chain, and operational data. Closely analogous to System Research's data-driven approach to surfacing hospital maintenance and operational inefficiencies.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
株式会社システムリサーチ social profiles
Digital presence株式会社システムリサーチ financial estimates
Financial estimateRevenue estimate
Valuation estimate
株式会社システムリサーチ leadership team
Management profileNumber of profiles
Profiles1 record
株式会社システムリサーチ funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
株式会社システムリサーチ M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about 株式会社システムリサーチ
What does 株式会社システムリサーチ do?
株式会社システムリサーチ provides BPO-style maintenance contract management services (System R) and consulting services for Japanese hospitals, focused on optimizing electronic medical record (HIS) and departmental system maintenance costs. Its proprietary PCC (Price Calculation & Compensation) analysis methodology calculates appropriate maintenance prices using 30+ years of proprietary hardware-failure-rate and engineer-cost data, and is complemented by financial compensation services (Super MENTE, MEP) co-developed with major property insurance companies.
Is 株式会社システムリサーチ a public or private company?
株式会社システムリサーチ is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was 株式会社システムリサーチ founded?
株式会社システムリサーチ was founded in 1985. It employs 11 to 50 people.
Where is 株式会社システムリサーチ based?
株式会社システムリサーチ is headquartered in Tokyo (Minato-ku, Minami-Aoyama), Japan, in the Asia region.
How does 株式会社システムリサーチ make money?
Four revenue lines are on record. System R — Annual Subscription (BPO Service Fee) is the primary driver. The others are hospital Information System Maintenance Cost Optimization Consulting, super MENTE Compensation Service and success-Based Consulting Fees.
Who are 株式会社システムリサーチ's main competitors?
Broad incumbents on record are Accenture Healthcare, Optum, NTT Data and McKesson. Emerging players are Ubie and Medley. Direct peers are Vizient and Premier Inc..
Does 株式会社システムリサーチ have an API?
No public API is recorded for 株式会社システムリサーチ.
What industry is 株式会社システムリサーチ in?
株式会社システムリサーチ's product category is Hospital Information System Maintenance Consulting. Its primary akta.pro industry code is BPAAAJAE, Contract Administration Support (PO/Contract Compliance), with a secondary code of HLACACAK, Price Transparency, Estimates & Patient Financial Clearance. Its NAICS code is 541511 and its SIC code is 7370.