TLC: Talk, Listen, Change
TLC: Talk, Listen, Change is a UK relationships charity delivering therapeutic wellbeing, family mediation, behaviour change programmes, children and young people's services, and domestic abuse support across England, with a commercial counselling subsidiary (Now You're Talking) and a 2025 merger programme that expanded its reach from Northumbria to London and Essex.
- Company typePrivate
- Founded1983
- HeadquartersManchester, United Kingdom
- Headcount—
- GTM typeB2B and B2C
- OfferingServices
What TLC: Talk, Listen, Change does
TLC: Talk, Listen, Change is a registered UK charity (Charity Number: 512710, Company Number: 1559314) headquartered in Manchester, England, providing relationship support services across England. Founded approximately 40 years ago and currently operating with 217 employees (150+ full-time staff and 12 Trustees), the organisation delivers five core service areas: therapeutic wellbeing (talking therapies, counselling, psychosexual therapy), family mediation, behaviour change programmes (including dedicated men's, women's, and LGBTQIA+ individual programmes), children and young people's services (ages 5-18, including schools counselling), and domestic abuse services. TLC holds BACP accreditation since 2003 and Respect accreditation since 2008, and operates a wholly-owned commercial subsidiary, Now You're Talking, which provides paid-for counselling across the UK with profits gifted back to the charity.
The business model blends multiple revenue streams: contracted and commissioned services from housing associations (Jigsaw Homes, Arcon Homes, ForHousing, One Manchester, Great Places Housing, 54 North Homes), public sector bodies (Adult Social Care, Children's Services, Probation, CAFCASS, Health, Housing, Education), and foundation grants (Mackie Foundation, Martin Geddes Charitable Trust); individual donations and fundraising events; corporate training packages (HR training, wellbeing workshops, safeguarding, domestic abuse awareness); and the Now You're Talking commercial counselling subsidiary. Pricing for direct clients is set to cover staff, supervision, venue, travel, IT, and equipment costs; some services are free through legal aid or grant funding, and all families are eligible for a £500 government voucher towards family mediation. Distribution operates through professional referrals, self-referrals via website and telephone, regional in-person stations across 16+ English locations, and the Now You're Talking online booking channel.
In 2025 TLC completed mergers with seven other relationships charities (Let's Talk Relationships, The Relationship Therapy Centre, Space Counselling, The Family and Relationship Centre, Relationship Counselling East Anglia, Relationship Works, and Relationship Therapy North), extending reach from Northumbria to London and Essex. The organisation also launched new programmes in 2025 including CARA (Cautioning and Relationship Abuse), DAPO (Domestic Abuse Protection Order pilot participation), Safe Zones, Living Well, Thriving Families, Aspiring to Change, and Healthy Schools, and began delivering the Drive Project in Cheshire and Lancashire from 1 April 2025. Operational metrics include over 8,000 people supported annually, 22,000 appointments delivered, 79% improvement in adult emotional wellbeing, 64% stress decrease for young people, and 98% client satisfaction.
TLC: Talk, Listen, Change firmographics
Firmographics- Name
- TLC: Talk, Listen, Change
- Legal name
- TLC: Talk, Listen, Change
- Website
- https://talklistenchange.org.uk
- Company type
- Private
- Founded year
- 1983
- Operating status
- Operating
- Short description
- TLC: Talk, Listen, Change is a UK relationships charity delivering therapeutic wellbeing, family mediation, behaviour change programmes, children and young people's services, and domestic abuse support across England, with a commercial counselling subsidiary (Now You're Talking) and a 2025 merger programme that expanded its reach from Northumbria to London and Essex.
- Ownership category
- akta.pro rank
TLC: Talk, Listen, Change industry classification
Industry- Product category
- Relationship Support Services
- NAICS
- Other Individual and Family Services (624190), Individual and Family Services (6241), Child and Youth Services (62411), Other Individual and Family Services (62419)
- SIC
- Services-Social Services (8300), Services-Health Services (8000)
- akta.pro primary industry
- Lifestyle & Habit Change Coaching (HSADAGAB)
- akta.pro secondary industry
- Community Health, Health Promotion & Behavior Change (SBCC) (BPADAIAL)
Keywords
Where TLC: Talk, Listen, Change is headquartered
LocationHeadquarters
- HQ city
- Manchester
- HQ country
- United Kingdom
- HQ region
- Europe
Offices5 records
Markets served
TLC: Talk, Listen, Change business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others
Revenue model
- Contracts and Commissions: Services commissioned by organisations throughout the North and beyond. Longer-term commissions and standard packages with flexibility for testing new programmes or bespoke developments.
- Client Session Payments: Paid-for counselling sessions with pricing covering staff delivery, supervision, venue hire, travel, IT costs and equipment. Session pricing carefully calculated to cover costs.
- Now You're Talking Subsidiary: Dedicated paid-for counselling subsidiary called Now You're Talking. Profit is gifted back to TLC to invest in relationship support services.
- Trust and Foundation Grants: Generosity of Trusts and Foundations helping provide services.
- Donations and Fundraising: Individual donations, text-to-donate, JustGiving, postal donations, lottery, easyfundraising, and charity e-cards.
- Corporate Training: Bespoke training packages for organisations including first response training, wellbeing workshops, safeguarding training, and domestic abuse awareness training.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Free Talking Therapies |
| Transaction based/ take rate | Pay-as-you-go | Family Mediation |
| Unit Pricing | Pay-as-you-go | Client Session Pricing |
| Other | Multi-year contract | Corporate Training Packages |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels7 records
TLC: Talk, Listen, Change product offering
Product offeringCore offering
TLC: Talk, Listen, Change is a UK relationships charity that delivers therapeutic counselling, family mediation, behaviour change programmes, children and young people's services, and domestic abuse support across England. Services are delivered through commissioned contracts with public sector and housing association partners, individual self-referrals, and a paid-counselling subsidiary called Now You're Talking.
Product overview
TLC: Talk, Listen, Change is a relationships charity offering a comprehensive portfolio of services across England. The organization operates several core service areas: Therapeutic Wellbeing Services (traditional talking therapies, counselling for adults/young people/families, and psychosexual therapy), Family Mediation (helping separated couples with child arrangements and finances), Behaviour Change Programmes (for individuals causing harm in relationships, including dedicated programmes for men, women, and LGBTQIA+ individuals), Children and Young People's Services (age 5-18 counselling and schools-based support), and Domestic Abuse Services (support networks and safety planning). The charity has a commercial subsidiary called Now You're Talking for paid counselling services. TLC also delivers numerous commissioned programmes including Thriving Families, CARA (Cautioning and Relationship Abuse), Living Well mental health support, DAPO, Safe Zones crisis care, Healthy Schools, and the Drive Project. The organization has grown significantly through mergers, absorbing seven other relationship charities to extend its reach from Northumbria to London and Essex.
Differentiator
Problem solved
Functional benefit
Brands
- Now You're Talking: A dedicated paid-for counselling subsidiary offering easy-to-book sessions with therapists across the UK. Profit is gifted back to TLC to invest in relationship support services.
Products and services
- Therapeutic Wellbeing Services Traditional talking therapies, counselling for adults and families, and psychosexual therapy delivered alongside practical advice, guidance, and keyworker support for adults and families across England.
- Family Mediation Mediation services helping separated or divorcing couples make amicable arrangements about children and shared finances, including child-inclusive mediation and MIAM assessments; eligible for a £500 government voucher with legal-aid coverage available.
- Behaviour Change Programmes Respect-accredited peer support groups and one-to-one programmes that challenge and support individuals to end unhealthy behaviours, including dedicated Men's, Women's and Individual (LGBTQIA+) programmes.
- Children and Young People's Services Counselling and therapeutic services for children and young people aged 5-18 (up to 25 if looked-after or with an ECHP), delivered through schools and dedicated young people's programmes using the THRIVE framework.
- Domestic Abuse Services Support network for individuals experiencing physical, emotional, financial or coercive control abuse, including safety planning, free counselling sessions, and tailored support for children and young people affected by domestic abuse.
- Now You're Talking (Paid Counselling) Commercial paid-for counselling subsidiary offering easy-to-book sessions with therapists across the UK; profits are gifted back to TLC to support its relationship support charitable services.
- Corporate Training Packages Bespoke training packages commissioned by organisations including first response training, wellbeing workshops, safeguarding training, and domestic abuse awareness training; built to the exact needs of the organisation and sold via direct quote.
Quantifiable outcome
- 79% improvement in adult emotional wellbeing
- +5 more outcomes
Companies that use TLC: Talk, Listen, Change
Customer profileNamed customers3 records
Segments7 records
Ideal customer profiles2 records
TLC: Talk, Listen, Change technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
TLC: Talk, Listen, Change partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and minor.
- Drive PartnershipcoreTLC to deliver Drive Project in Cheshire and Lancashire. Delivery of the Cheshire West service commenced 1 April 2025. Drive is an innovative approach to early intervention in relationship abuse.
- Safe in SalfordcorePartnership with Safe in Salford to deliver behaviour change programmes and support for children and young people experiencing domestic abuse. Residents of Salford access domestic abuse support services through this partnership.
- Stockport Support HubcorePartnership with Stockport Support Hub for domestic abuse support services. Domestic abuse support for residents of Stockport via referral form through the Hub.
- Bee NetworkminorAs a Bee Network Pledged organisation, TLC encourages visitors, clients, and staff to use public transport, walk, or cycle when travelling to locations. Commitment to environmental and community wellbeing across Greater Manchester.
- Now You're TalkingcoreSubsidiary company handling paid-for counselling services. Profit from Now You're Talking is gifted back to TLC to invest in relationship support services. Offers easy to book sessions with wide range of therapist expertise across the UK.
- Housing AssociationscorePartnership with housing associations for counselling services: Jigsaw Homes, Arcon Homes, ForHousing, One Manchester, Great Places Housing, 54 North Homes. Services help make homes safe, healthy, happy.
Scale indicators12 records
Recent moves8 records
Expansion highlights6 records
TLC: Talk, Listen, Change competitors and assessment
Company assessmentDirect peers
- Relate: The UK's largest and best-known relationships charity, offering counselling, family mediation, and relationship education. Direct competitor to TLC across counselling, mediation, and sex therapy services; Relate is the dominant national brand TLC is positioning itself against post-mergers.
- Tavistock Relationships: London-based charity providing high-quality relationship therapy, counselling training, and clinical research. Directly comparable to TLC's therapeutic wellbeing and family mediation services, with overlapping clinical methodology and target clients.
- Marriage Care: Catholic charity offering relationship counselling and marriage preparation across the UK. Directly comparable in service mix (relationship counselling and family support) and target audience, though with a faith-based positioning.
- OnePlusOne: UK relationships research and intervention charity developing evidence-based relationship support resources and training. Comparable in the relationships support domain, particularly through couples counselling and behaviour change methodologies.
Broad incumbents
- Respect: UK national membership organisation for domestic abuse perpetrator programmes and victim/survivor services. Not a direct service delivery competitor but the accrediting body for TLC's behaviour change programmes, with broader policy and training reach across the sector.
- Mind: England's largest mental health charity, providing information, support, and counselling. Adjacent competitor for mental health counselling commissions and corporate wellbeing training spend; offers overlapping services as part of a much wider portfolio.
- Women's Aid: National federation of domestic abuse support services for women and children. Direct overlap on domestic abuse survivor services and policy advocacy, though Women's Aid focuses on survivors while TLC operates on both survivor and perpetrator sides.
- Refuge: UK charity providing specialist support for women and children experiencing domestic abuse, including refuge accommodation. Comparable on the survivor support side of TLC's domestic abuse services and competes for the same commissioner funding pool.
Emerging players
- Place2Be: UK children's mental health charity providing counselling and emotional support in schools. Closely comparable to TLC's Children and Young People's Services and Healthy Schools programme, with similar school-based delivery model and target age group.
- Family Action: National family support charity delivering parenting programmes, mental health services, and early intervention. Adjacent to TLC's family mediation, young people's services, and Thriving Families programme, often co-bidding on the same local authority contracts.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
TLC: Talk, Listen, Change social profiles
Digital presenceTLC: Talk, Listen, Change financial estimates
Financial estimateRevenue estimate
Valuation estimate
TLC: Talk, Listen, Change leadership team
Management profileNumber of profiles
Profiles3 records
TLC: Talk, Listen, Change subsidiaries and ownership
Company hierarchySubsidiaries1 record
TLC: Talk, Listen, Change funding detail
Funding detailFunding overview
Funding rounds
Investors
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TLC: Talk, Listen, Change M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about TLC: Talk, Listen, Change
What does TLC: Talk, Listen, Change do?
TLC: Talk, Listen, Change is a UK relationships charity that delivers therapeutic counselling, family mediation, behaviour change programmes, children and young people's services, and domestic abuse support across England. Services are delivered through commissioned contracts with public sector and housing association partners, individual self-referrals, and a paid-counselling subsidiary called Now You're Talking.
Is TLC: Talk, Listen, Change a public or private company?
TLC: Talk, Listen, Change is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was TLC: Talk, Listen, Change founded?
TLC: Talk, Listen, Change was founded in 1983.
Where is TLC: Talk, Listen, Change based?
TLC: Talk, Listen, Change is headquartered in Manchester, United Kingdom, in the Europe region.
How does TLC: Talk, Listen, Change make money?
Six revenue lines are on record. Contracts and Commissions are the primary driver. The others are client Session Payments, now You're Talking Subsidiary, trust and Foundation Grants, donations and Fundraising and corporate Training.
Who are TLC: Talk, Listen, Change's main competitors?
Direct peers on record are Relate, Tavistock Relationships, Marriage Care and OnePlusOne. Broad incumbents are Respect, Mind, Women's Aid and Refuge. Emerging players are Place2Be and Family Action.
Does TLC: Talk, Listen, Change have an API?
No public API is recorded for TLC: Talk, Listen, Change.
What industry is TLC: Talk, Listen, Change in?
TLC: Talk, Listen, Change's product category is Relationship Support Services. Its primary akta.pro industry code is HSADAGAB, Lifestyle & Habit Change Coaching, with a secondary code of BPADAIAL, Community Health, Health Promotion & Behavior Change (SBCC). Its NAICS code is 624190 and its SIC code is 8300.