TelefonSeelsorge
TelefonSeelsorge Passau is a non-profit crisis-counseling service of the Diocese of Passau, providing anonymous, free 24/7 emotional and spiritual support via telephone hotline, chat, webmail, and in-person consultation, staffed by ~90 trained volunteers and 4 paid staff.
- Company typePrivate
- Founded1998
- HeadquartersPassau, Germany
- Headcount11–50
- GTM typeB2C
- OfferingServices
What TelefonSeelsorge does
TelefonSeelsorge Passau is a non-profit crisis-counseling site operated by the Diocese of Passau (Diözese Passau — KdöR), a public-law corporation of the Catholic Church in Germany, and is functionally a regional node within the nationwide Telefonseelsorge Deutschland hotline network. Its core function is to provide anonymous, free, round-the-clock emotional and spiritual support to individuals in crisis, covering topics ranging from relationship difficulties and workplace bullying to addiction, illness, loneliness, and spiritual or existential distress. Service delivery is community-led: approximately 90 trained volunteers (each committing to a three-year tenure after roughly 150 hours of training and continuous supervision) operate alongside four paid staff — Director Pater Ludger Werner SM, Deputy Sabine Müller, pastoral worker Monika Winter, and secretary Marianne Kopfinger — under the governance of Generalvikar Josef Ederer.
The underlying technology is intentionally low-tech and anonymity-preserving: a standard toll-free telephone hotline (0800-111 0 111 and 0800-111 0 222, enabled at infrastructure scale by Deutsche Telekom), supplemented by a real-time chat channel (Chatseelsorge) and an asynchronous webmail channel (Mailseelsorge), both hosted via the unified online.telefonseelsorge.de platform, plus an in-person appointment-based consultation (Persönliche Beratung) at the Passau office on Zwinger 1. There are no proprietary AI, app, SDK, or API components; the core platform is conventional PSTN plus web-based messaging.
The business model is non-commercial. All services are provided free of charge to end users, with operating costs covered by ecclesiastical (Diocese of Passau) funding. The service has no paying customers, no pricing tiers, and no revenue line; financial sustainability rests entirely on the diocesan budget and the free labor of trained volunteers. Customer base is the general public in crisis, accessed via nationwide toll-free numbers and digital channels, with awareness generated through church referral networks rather than paid marketing.
TelefonSeelsorge firmographics
Firmographics- Name
- TelefonSeelsorge
- Legal name
- Diözese Passau — KdöR
- Website
- https://telefonseelsorge-passau.de
- Company type
- Private
- Founded year
- 1998
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- TelefonSeelsorge Passau is a non-profit crisis-counseling service of the Diocese of Passau, providing anonymous, free 24/7 emotional and spiritual support via telephone hotline, chat, webmail, and in-person consultation, staffed by ~90 trained volunteers and 4 paid staff.
- Ownership category
- akta.pro rank
TelefonSeelsorge industry classification
Industry- Product category
- Crisis Counseling and Pastoral Support
- NAICS
- Emergency and Other Relief Services (624230), Other Individual and Family Services (624190), Outpatient Mental Health and Substance Abuse Centers (621420)
- SIC
- Services-Social Services (8300), Services-Health Services (8000)
- akta.pro primary industry
- Behavioral Health Crisis Services Management (988/Hotlines/Mobile Crisis Coordination) (HLAEAHAK)
Keywords
Where TelefonSeelsorge is headquartered
LocationHeadquarters
- HQ city
- Passau
- HQ country
- Germany
- HQ region
- Europe
Offices2 records
Markets served
TelefonSeelsorge business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Others, Infrastructure, Technology or R&D
Revenue model
- Diocesan Funding (Bistum Passau): TelefonSeelsorge Passau is operated by the Diocese of Passau (Bistum Passau KdöR), which bears organizational and financial responsibility. The service is provided free of charge to callers, with costs covered through ecclesiastical funding.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free crisis support service |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels1 record
TelefonSeelsorge product offering
Product offeringCore offering
TelefonSeelsorge Passau provides free, anonymous crisis counseling and emotional support to individuals experiencing personal, relational, professional, addiction, illness, loneliness, or spiritual crises. Services are delivered 24 hours a day, 7 days a week, 365 days a year through four channels: a toll-free telephone hotline, real-time chat, webmail, and in-person personal consultations. The service is staffed primarily by approximately 90 trained volunteer counselors under the organizational and financial responsibility of the Diocese of Passau.
Product overview
TelefonSeelsorge is a crisis hotline and pastoral counseling organization operated by the Diocese of Passau, affiliated with Telefonseelsorge Deutschland. The service offers a unified multi-channel counseling platform consisting of three core channels: Telefonseelsorge (24/7 phone hotline), Chatseelsorge (real-time chat), and Mailseelsorge (email/webmail), all provided anonymously and free of charge through trained volunteers. As a low-threshold entry point to mental health support, these services are coordinated through the central online.telefonseelsorge.de platform. An optional add-on service, Persönliche Beratung (personal counseling), provides in-person appointments for clients who develop trust through initial anonymous contact and seek deeper face-to-face support.
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- 24/7/365 availability with trained volunteers
- +2 more outcomes
Companies that use TelefonSeelsorge
Customer profileNamed customers1 record
Segments1 record
Ideal customer profiles1 record
TelefonSeelsorge technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
TelefonSeelsorge partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Deutsche TelekomcoreDeutsche Telekom is a strategic partner of TelefonSeelsorge, enabling free toll-free calls to the hotline numbers (0800-111 0 111 and 0800-111 0 222). This partnership is essential for maintaining the free service for callers in crisis.
Scale indicators3 records
Recent moves6 records
Expansion highlights4 records
TelefonSeelsorge competitors and assessment
Company assessmentMarket position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key highlights6 records
Customer concentration
TelefonSeelsorge social profiles
Digital presenceTelefonSeelsorge financial estimates
Financial estimateRevenue estimate
Valuation estimate
TelefonSeelsorge leadership team
Management profileNumber of profiles
Profiles5 records
TelefonSeelsorge funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
TelefonSeelsorge M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about TelefonSeelsorge
What does TelefonSeelsorge do?
TelefonSeelsorge Passau provides free, anonymous crisis counseling and emotional support to individuals experiencing personal, relational, professional, addiction, illness, loneliness, or spiritual crises. Services are delivered 24 hours a day, 7 days a week, 365 days a year through four channels: a toll-free telephone hotline, real-time chat, webmail, and in-person personal consultations. The service is staffed primarily by approximately 90 trained volunteer counselors under the organizational and financial responsibility of the Diocese of Passau.
Is TelefonSeelsorge a public or private company?
TelefonSeelsorge is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was TelefonSeelsorge founded?
TelefonSeelsorge was founded in 1998. It employs 11 to 50 people.
Where is TelefonSeelsorge based?
TelefonSeelsorge is headquartered in Passau, Germany, in the Europe region.
How does TelefonSeelsorge make money?
One revenue line is on record: diocesan Funding (Bistum Passau).
Does TelefonSeelsorge have an API?
No public API is recorded for TelefonSeelsorge.
What industry is TelefonSeelsorge in?
TelefonSeelsorge's product category is Crisis Counseling and Pastoral Support. Its primary akta.pro industry code is HLAEAHAK, Behavioral Health Crisis Services Management (988/Hotlines/Mobile Crisis Coordination). Its NAICS code is 624230 and its SIC code is 8300.