Ternate

What Ternate does

Pemerintah Kota Ternate (Ternate City Government) is the municipal administrative authority for Ternate, a city in North Maluku province, Indonesia, historically recognized as the 'Episentrum Rempah Dunia' (Spice World Epicenter). The entity delivers public services to the city's citizen population across approximately 50 Organisasi Perangkat Daerah (regional working units) and 8 kecamatan (sub-districts), supported by a workforce of 115 employees. Its core 'product' portfolio comprises e-government service platforms, digital identity systems (Identitas Digital), civil registry, licensing, and administrative services delivered through both physical OPDs and digital channels.

The entity's underlying technology infrastructure includes certified information security management (ISO 27001), digital authentication platforms, and digitization initiatives executed in partnership with national agencies such as Perpustakaan Nasional (National Library). It has also launched citizen welfare programs including 'Ternate Sehat' in collaboration with Baznas, and is positioned within the national JKPI heritage-city network, hosting the Rakernas XII in 2026.

Ternate's operating model is non-commercial: it is funded through the Anggaran Pendapatan dan Belanja Daerah (APBD — Regional Revenue and Expenditure Budget), sourced from central government transfers, regional taxes, and levies. It does not generate commercial revenue or sell products in a market sense. The entity's strategic posture emphasizes digital transformation, cultural heritage positioning for tourism development, public-sector governance reform (open-selection leadership), and compliance with national data-protection standards. There is no evidence of commercial product lines, B2B customers, or external revenue capture beyond its jurisdictional tax and transfer base.

Name

Ternate

Legal name

Pemerintah Kota Ternate

Website

https://ternatekota.go.id

Company type

Public

Operating status

Operating

Short description

Pemerintah Kota Ternate is the municipal government of Ternate City, North Maluku, Indonesia. It delivers public administrative, e-government, and citizen welfare services to the local population, funded through the regional government budget (APBD).

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Executive, Legislative, and Other General Government Support (921)

akta.pro primary industry

Government Digital Service & eGovernment (Service Delivery, IDs, Portals) (BPAIAAAE)

Keywords

• Municipal government services
• E-government platforms
• Digital public services
• Public administration
• Citizen service portals

Headquarters

HQ city

Ternate

HQ country

Indonesia

HQ region

Asia

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Others

Revenue model

1. Regional Government Budget (APBD): Government budget funded through national tax allocation, local taxes, retributions, and regional charges. Budget documents available for years 2010-2026 showing financial accountability and planning.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Pemerintah Kota Ternate is the municipal government of Ternate City, Indonesia, delivering public administration and citizen services across 8 districts. It provides digital e-government platforms covering social assistance (SIBANSOS), administrative letters (Urus Gercep), electronic procurement (LPSE, OM PALA), licensing (Pamong Izin), employment services (LENTERA), legal documentation (JDIH), financial transparency (TKD), citizen complaints (LAPOR), and anti-corruption reporting (JAGA), supplemented by the Balaikota Virtual mobile application for direct citizen access.

Product overview

Pemerintah Kota Ternate operates a portfolio of e-government digital services including SIBANSOS for social assistance management, SIPERKARA for administrative services, Urus Gercep for fast letter requests, OM PALA for procurement management, Pandara for research databases, LPSE for electronic procurement, JDIH for legal documentation, LENTERA for employment services, TKD for financial transparency, Pamong Izin (DPMPTSP) for one-stop licensing, LAPOR for citizen complaints, and JAGA for anti-corruption reporting. The city also offers a mobile application called Balaikota Virtual or Ngone ma Fala for direct citizen services. These services function as individual government digital service platforms rather than an integrated unified product suite.

Differentiator

Problem solved

Functional benefit

Products and services

• SIBANSOS (Sistem Informasi Bantuan Sosial) Social assistance information system that manages and tracks social aid distribution to eligible residents of Ternate City.
• SIPERKARA Information system for administrative services provided by Ternate City Government to residents.
• Urus Gercep (Urus Surat Gerakan Cepat) Fast-response letter request service enabling residents to obtain administrative documents quickly.
• OM PALA (Optimalisasi Tata Kelola Pengadaan Barang dan Jasa) Procurement management system optimizing government goods and services procurement processes for internal use and supplier transparency.
• Pandara (Pangkalan Data Digital, Riset dan Inovasi) Digital database platform for research and innovation managed by Bappelitbangda (Regional Development Planning, Research and Development Agency).
• Si Pelan (Sistem Informasi Rekomendasi Izin Pemakaian Jalan) Information system for processing road usage permit recommendations for citizens and businesses.
• LPSE (Layanan Pengadaan Secara Elektronik) Electronic procurement service system for government goods and services bidding, accessible to vendors and suppliers.
• JDIH (Jaringan Dokumentasi & Informasi Hukum) Legal documentation and information network providing public access to regional regulations and legal documents.
• LENTERA (Layanan Elektronik Ketenagakerjaan) Electronic employment service system managed by the Manpower Office for job placement and labor services for citizens.
• TKD (Transparansi Keuangan Daerah) Regional financial transparency system providing public access to local government budget and expenditure data.
• Pamong Izin (DPMPTSP) Integrated one-stop licensing service managed by the Investment and One-Stop Services Office for businesses and citizens.
• LAPOR (Layanan Aspirasi dan Pengaduan Online Rakyat) Online public aspiration and complaint service for citizen feedback to government.
• JAGA (Jaringan Pencegahan Korupsi Indonesia) Anti-corruption prevention network by KPK for reporting and monitoring government integrity at the city level.
• Balaikota Virtual / Ngone ma Fala Mobile App Virtual mayor's office mobile application (Ngone ma Fala) available on App Store and Google Play, providing direct citizen services through a digital portal.
• Perumda Air Minum Ake Gaale Water Supply Service Regional water utility managed by BUMD (Regional-Owned Enterprise) supplying approximately 60% of Ternate City's water needs to residents and businesses.
• Program Ternate Sehat (Social Assistance Program) Social welfare program in collaboration with Baznas Kota Ternate providing aid including wheelchairs, cash donations, and economic empowerment support for underprivileged citizens of Ternate City.

Quantifiable outcome

• SNI ISO/IEC 27001:2022 certification for population data security
• +3 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Four partnerships are on record, tiered major, core and supporting.

• Perpustakaan Nasional Republik Indonesia (National Library of Indonesia)majorStrategic or Co-development Partner · 6 August 2026Collaboration on PUSPA Webinar Series focusing on historical literacy, city heritage identity, and cultural diplomacy. Partnership includes support for cultural exhibition materials for Rakernas XII JKPI 2026 and Cengkeh Gift Cafe concept featuring history-based community literacy and MSME promotion.
• Baznas Kota Ternate (National Amil Zakat Agency Ternate)coreStrategic or Co-development Partner · 6 August 2026Collaboration through Program Ternate Sehat providing social assistance including wheelchairs, cash donations, and economic empowerment programs for underprivileged citizens. Government and Baznas jointly identify beneficiaries and deliver humanitarian aid.
• Perumda Air Minum Ake Gaale (Regional Water Utility)coreStrategic or Co-development Partner · 3 August 2026State-owned water utility managing approximately 60% of Ternate City's water supply. Organizes Ake Ma Sou ritual for water source preservation and collaborates on IUWAS Plus program for catchment area protection.
• Sahabat Ake Gaale and KOPIAH (Environmental Communities)supportingStrategic or Co-development PartnerCommunity groups contributing to water resource conservation and environmental protection in Ake Gaale area.

Scale indicators5 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Pemerintah Kota Surabaya: Indonesia's leading municipal government for digital services and smart-city initiatives; serves as a benchmark for e-government platforms (e.g., single-window licensing, online complaint) that overlap directly with Ternate's 15+ digital service portfolio.
• Pemerintah Kota Bandung: Mid-sized Indonesian city government widely recognized for digital innovation, open data, and citizen-engagement platforms; comparable to Ternate in providing a suite of named digital services to residents.
• Pemerintah Kota Yogyakarta: Heritage and tourism-oriented city government with strong cultural-identity branding and e-government services; closely comparable to Ternate's JKPI heritage-city positioning and cultural diplomacy emphasis.
• Pemerintah Kota Makassar: Large eastern-Indonesia city government operating integrated digital services (e.g., Makassar Government integrated platform); provides a peer benchmark for regional government e-government scale and citizen-facing portals.
• Pemerintah Kota Semarang: Mid-tier Indonesian municipal government with active digital service rollouts and transparency portals; comparable to Ternate in scope of OPD-driven e-government delivery.
• Pemerintah Provinsi DKI Jakarta: Capital-region government operating extensive e-government, licensing, and citizen-complaint platforms; comparable to Ternate at much larger scale, useful as an aspirational peer for digital service depth.

Regional players

• Pemerintah Kabupaten Sleman: Regency-level government near Yogyakarta with strong cultural-heritage branding and digital services; comparable as a smaller-scale local government with similar heritage-tourism + e-government mix.
• Pemerintah Kota Denpasar: Tourism-heavy Indonesian city government with digital licensing and complaint platforms; comparable to Ternate in being a small/medium city that leverages cultural and tourism branding alongside e-government services.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks4 records

Key highlights6 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ternate