PCM TRAVELS UK LTD

What PCM TRAVELS UK LTD does

PCM Travels UK Ltd operates as 'The Travel Makers', a UK-incorporated private online travel agency founded in 2015 and headquartered in Hemel Hempstead, with a registered office in Watford. The company sells flights, packaged holidays, and cruises primarily to individual leisure travelers and families across the UK, USA, Australia, India, Dubai, and other international markets. Its primary distribution model combines a self-serve web booking platform with a phone-led inside-sales motion that offers 15% instant discounts on phone-only deals, supplemented by WhatsApp, SMS, email, and social media marketing channels.

The technology stack is a traditional IIS Windows Server-based booking platform deployed across 13 country-specific domains with multi-language support (English, Spanish, Italian, French, German) and standard payment integrations (Visa, Mastercard) under PCI-DSS compliance. The offering is split across three properties: a core flight booking site (thetravelmakers.co.uk), a dedicated holidays sub-site, and a cruise sub-site, supported by a separate online payment portal and 24/7 customer service across phone, WhatsApp, email, and live chat. The company is fully bonded under UK ATOL License 11424.

The business model is commission- and take-rate-based, with revenue generated from flight bookings, package holidays, cruise bookings, and ancillary service fees (amendment fees of £50 per person, administration charges of £75 per ticket, non-refundable deposits of £100 per person). The company operates five wholly-owned international subsidiaries in the USA, Spain, Canada, Colombia, and UAE, and is described as founder/owner-operated with no external institutional investment.

Name

PCM TRAVELS UK LTD

Legal name

PCM Travels UK Ltd.

Website

https://thetravelmakers.co.uk

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

PCM Travels UK Ltd, trading as The Travel Makers, is a UK-based online travel agency selling flights, package holidays, and cruises to individual leisure travelers worldwide via 13 country-specific websites and a phone-led inside-sales motion.

Ownership category

akta.pro rank

Product category

Online Travel Agency

NAICS

Travel Agencies (561510), Travel Agencies (56151)

akta.pro primary industry

Online Booking Tools (OBT) & Corporate Booking UX (THALAGAD)

akta.pro secondary industry

Cruise Reservation & Booking Engines (THALADAF)

Keywords

• Online travel agency
• Flight booking services
• Holiday packages
• Cruise booking
• Travel deals

Headquarters

HQ city

Hemel Hempstead

HQ country

United Kingdom

HQ region

Europe

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Marketing or Sales, Operations, Technology or R&D, Others

Revenue model

1. Flight Bookings: Commission-based revenue from flight ticket sales across domestic and international routes. The company acts as a booking agent for airlines and travel providers, earning commissions on completed bookings.
2. Package Holidays: Revenue from bundled flight and hotel holiday packages, offering customers complete travel arrangements with various durations and destinations worldwide.
3. Cruise Bookings: Revenue from cruise holiday packages including cruises from Australasia, Barcelona, Canada & Alaska, Caribbean, and Mexico, with special promotions like up to 60% off second guest.
4. Service Fees: Amendment fees of £50.00 per person for booking modifications, administration charges of £75 per ticket for refunds and cancellations, and processing fees for various travel services.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

PCM Travels UK Ltd, operating as The Travel Makers, is an online travel agency that sells flight tickets, bundled holiday packages, and cruise holidays to individual consumers and families worldwide. The company books travel inventory on behalf of customers through its phone-based inside sales team and multilingual booking website, earning commissions on completed transactions and additional service fees for amendments, cancellations, and processing. It is a fully bonded ATOL-protected travel provider under UK Civil Aviation Authority License 11424.

Product overview

PCM TRAVELS UK LTD operates as The Travel Makers, a multi-service online travel agency offering flights, holidays packages, and cruises. The platform consists of three main properties: the core flight booking website (thetravelmakers.co.uk), a dedicated holidays packages site (holidays.thetravelmakers.co.uk), and a cruise booking portal (cruise.thetravelmakers.co.uk). These are supported by an online payment portal and 24/7 customer support services. The company primarily serves customers in the UK, USA, Australia, India, and Dubai across multiple international sites.

Differentiator

Problem solved

Functional benefit

Products and services

• Flights Booking Online and phone-based flight ticket booking service offering one-way, round-trip, and multi-city itineraries in economy, premium economy, business, and first class to worldwide destinations from UK and international airports, with promotional coupon codes by destination and a price guarantee. Targeted at individual leisure travelers and families.
• Holiday Packages Bundled holiday packages that combine flights and hotel accommodations across destinations in Europe, Asia, the Middle East, the Caribbean, and long-haul markets, with packages starting at £98 per person and options ranging from budget city breaks to luxury escapes such as Dubai and Golden Triangle Kerala. Targeted at leisure travelers seeking curated travel experiences.
• Cruise Holidays Cruise holiday booking service offering itineraries from departure ports in Australasia, Barcelona, Canada and Alaska, the Caribbean, and Mexico, with promotional offers such as up to 60% off for a second guest. Targeted at cruise enthusiasts seeking competitive cruise deals with flexible booking options.
• Online Payment Portal Secure online payment system used to process payments for flight and holiday bookings, supporting Visa and Mastercard transactions under PCI DSS compliance. Serves customers completing travel bookings through The Travel Makers platform.

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature2 records

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Lastminute.com: UK-rooted OTA selling flights, hotels, packages, and experiences to European leisure travelers — directly comparable across all three of PCM's core verticals (flights, packages, cruises) and UK customer base.
• Loveholidays: UK-headquartered OTA specializing in bundled flight-and-hotel package holidays to leisure destinations — directly comparable in product mix (packages), target customer (UK leisure traveler), and distribution model (online-led with phone support).
• Skyscanner: UK-based flight search and booking platform owned by Trip.com Group — directly comparable to PCM Travels on flight comparison, discovery, and booking, including multi-country localized sites serving similar international source markets.
• easyJet Holidays: UK package holiday arm of easyJet, selling flight-inclusive beach and city packages to UK travelers — directly comparable to PCM Travels' package holiday product and UK departure airport model, with the added advantage of captive airline inventory.
• On the Beach: UK-focused online travel agency selling flight-inclusive package holidays to beach and city destinations — directly comparable to PCM Travels' package business model, customer base, and UK origin markets.

Broad incumbents

• Booking.com: Global leader in online accommodation and ancillary flight booking, part of Booking Holdings — overlaps PCM Travels in flight and package holiday discovery but operates at vastly greater scale across a much broader product portfolio.
• Trip.com: Global OTA (parent of Skyscanner) offering flights, hotels, and packages with strong Asia-Pacific presence — overlaps PCM Travels' international flight and package booking footprint, particularly on routes ex-UK into Asia, the Middle East, and Australia.
• TUI Group: UK and European integrated tour operator and airline offering flight-inclusive package holidays — comparable to PCM Travels on the package holiday vertical but with owned hotels, cruise ships, and an in-house airline.
• Expedia: Global OTA offering flights, hotels, packages, cruises, and activities — overlaps all three of PCM Travels' core verticals but as one product line within a much larger multi-brand portfolio.

Emerging players

• Travelzoo: Global travel deals publisher that also operates a UK OTA-style booking platform for flights, hotels, and packages — comparable in its deal-led, phone-and-online promotion model targeting value-seeking leisure travelers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/thetravelmakers.co.uk
• Instagraminstagram.com/thetravelmakers.co.uk
• LinkedInlinkedin.com/company/pcm-travels-uk-ltd

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PCM TRAVELS UK LTD