Timmins & District Multicultural Centre

What Timmins & District Multicultural Centre does

Timmins & District Multicultural Centre operates as a non-profit settlement services agency serving newcomers across northeastern Ontario. Originally established in 2008 in North Bay (as the North Bay & District Multicultural Centre) and expanded with a second office in Timmins in 2011, the organization rebranded in January 2025 to the Northeastern Ontario Multicultural Centre to reflect its regional scope spanning the Parry Sound, Nipissing, Timiskaming, and Cochrane districts — a service area of roughly 400 km. The agency delivers a defined portfolio of free, government-funded settlement services: needs assessment and referrals, information and orientation, Settlement Workers in Schools (SWIS), Community Connections, Canada Connects, Library Settlement Partnership (LSP) services, English and French language supports, fee-for-service translation, the Skilled Newcomer Career Loan (Nipissing district only), and Orientation to Ontario Workshops delivered in partnership with COSTI. It also operates the North Bay and Timmins Local Immigration Partnerships (two of 77 IRCC-funded LIPs nationally) and offers anti-racism training and the Persona Dolls educational program.

The business model is fundamentally a government-funded non-profit operating model. The primary revenue stream consists of recurring contribution agreements from Immigration, Refugees and Citizenship Canada (IRCC) and the Ontario Ministry of Labour, Immigration, Training and Skills Development, supplemented by smaller municipal and foundation grants from the City of North Bay, Timmins Economic Development Corporation, NOHFC, OCASI, and the Ontario Trillium Foundation. Charitable donations and a fee-for-service translation line constitute secondary, minor revenue. Service delivery is free at point of use for newcomers and is conducted through five physical office locations, embedded school-based workers, library partnerships, and virtual/telephone options. There is no commercial product, no AI/ML capability, and no proprietary technology platform — the operating technology stack consists of a WordPress website and Microsoft Office 365 for internal systems.

The customer base is individuals (newcomers, international students, temporary foreign workers, refugees and refugee claimants) plus institutional buyers of anti-racism training. The organization is independently governed by a Board of Directors chaired by Dean Lessard, with Executive Director Deborah Robertson leading operations. No parent company, ownership changes, M&A activity, or equity transactions are evident in the available data.

Name

Timmins & District Multicultural Centre

Legal name

Northeastern Ontario Multicultural Centre

Website

https://timminsmulticultural.ca

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

1–10 employees

Short description

Northeastern Ontario Multicultural Centre (formerly Timmins & District Multicultural Centre) is a non-profit settlement agency providing free, government-funded newcomer services — including needs assessment, school-based settlement workers, library partnerships, and language supports — across five communities spanning the Parry Sound, Nipissing, Timiskaming, and Cochrane districts of northeastern Ontario.

Ownership category

akta.pro rank

Product category

Immigration and Settlement Services

NAICS

Individual and Family Services (6241), Child and Youth Services (624110), Educational Services (611), Child and Youth Services (62411)

SIC

Services-Social Services (8300), Services-Educational Services (8200)

akta.pro primary industry

Refugee & Immigrant Support Services (BPAGAEAI)

akta.pro secondary industries

Integration & Inclusion Services (Housing, Education, Employment) (BPADAHAI), Immigrant/Integration Language Programs (ESL/ESOL, Civics-Integrated) (EDAMAFAK), Refugee & Humanitarian Newcomer Orientation (Resettlement Support) (EDAAADAI), Immigrant & Refugee Workforce Integration Programs (EDAAAOAJ), Immigrant & Refugee Community Education (Integration/Navigation) (EDAAAFAH), Newcomer & Refugee Student Support Programs (EDAJAGAH), Family & School System Navigation (Parent Engagement, Youth Services) (EDAAADAH)

Keywords

• Settlement services
• Newcomer integration
• Immigration partnerships
• Anti-racism training
• Language support

Headquarters

HQ city

North Bay

HQ country

Canada

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Government Funding: Funded by Immigration, Refugees and Citizenship Canada (IRCC) and the Ministry of Labour, Immigration, Training and Skills Development of Ontario. Additional funding from City of North Bay, Timmins Economic Development Corporation, NOHFC, OCASI, and Ontario Trillium Foundation.
2. Charitable Donations: Accepts charitable donations from individuals and organizations.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

The Northeastern Ontario Multicultural Centre (formerly Timmins & District Multicultural Centre) delivers free, government-funded settlement services to newcomers to Canada across northeastern Ontario. Its core offerings include needs assessment and referrals, information and orientation, school-based settlement workers, community connections, mentoring, library-based settlement services, language support, translation, and a career loan program, supplemented by anti-racism training and the Persona Dolls educational program.

Product overview

The Northeastern Ontario Multicultural Centre operates as a non-profit settlement agency offering a comprehensive suite of settlement services to newcomers in northeastern Ontario. The organization provides a unified service portfolio centered on newcomer integration, including Needs Assessment and Referrals, Information and Orientation, Settlement Workers in Schools (SWIS), Community Connections, Canada Connects, Library Settlement Partnership Services (LSP), English and French Language Supports, Translation Services, Skilled Newcomer Career Loan, and Orientation to Ontario. The organization also delivers Anti-Racism Training Workshops and a Persona Dolls Program as specialized initiatives to combat discrimination and promote inclusion. Services are delivered through offices in North Bay and Timmins, with additional in-person services in Kirkland Lake, Temiskaming Shores, and Parry Sound. The organization also houses the North Bay Local Immigration Partnership (NBLIP) and Timmins Local Immigration Partnership (TLIP).

Differentiator

Problem solved

Functional benefit

Products and services

• Needs Assessment and Referrals
• Information and Orientation
• Settlement Workers in Schools (SWIS)
• Community Connections
• Canada Connects
• Library Settlement Partnership Services (LSP)
• English and French Language Supports
• Translation and Interpretation Services
• Skilled Newcomer Career Loan
• Orientation to Ontario
• Anti-Racism Training Workshops
• Persona Dolls Program

Quantifiable outcome

• Free settlement services available to all newcomers in northeastern Ontario districts

Named customers4 records

Segments4 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Six partnerships are on record, tiered core and supporting.

• COSTIcoreStrategic or Co-development PartnerPartner organization leading Orientation to Ontario Workshops with the Northeastern Ontario Multicultural Centre.
• Local Post-Secondary InstitutionssupportingStrategic or Co-development PartnerCollaborate with the Local Immigration Partnership to gather data on newcomer retention and conduct research.
• Municipal Government (North Bay and Timmins)supportingStrategic or Co-development PartnerCollaborate with Local Immigration Partnerships on welcoming community initiatives and data collection.
• Local Libraries (Kirkland Lake, Parry Sound, Temiskaming Shores)coreChannel Partner/ Reseller/ DistributorLibrary Settlement Partnership Services provide in-person settlement services from local libraries in these communities.
• Local SchoolscoreStrategic or Co-development PartnerSchools host Settlement Workers in Schools (SWIS) who provide support to newcomer students and families. SWIS workers consult with school staff on settlement and cultural issues.
• Community Organizations and Service ProviderssupportingStrategic or Co-development PartnerPartners in organizing events, addressing barriers to newcomer retention, and providing comprehensive settlement support.

Scale indicators3 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• MOSAIC (Vancouver): Major BC-based immigrant-serving organization delivering settlement, language, employment, and refugee support. Comparable scope, government funding model, and service line breadth.
• Calgary Catholic Immigration Society: Provides settlement, language, and resettlement services to newcomers in Calgary and Alberta. Comparable full-service settlement agency model with government and donor funding.
• ISSofBC (Immigrant Services Society of British Columbia): Western Canadian settlement agency with similar newcomer service portfolio including language training, employment support, and refugee resettlement. Comparable funder base and multi-location model.
• Catholic Cross-Cultural Services: Toronto-based immigrant-serving agency providing settlement, language training, and refugee support. Closely comparable service portfolio and IRCC-funded operating model.
• Peel Newcomer Services Group: Provides settlement, language, and community integration services to newcomers in the Peel Region of Ontario. Operates with the same IRCC/Ontario-funded settlement model as NEOMC.
• YMCA of Greater Toronto — Newcomer Services: Delivers newcomer settlement, language assessment, employment, and youth programs across the GTA. Comparable service mix and government-funded delivery model to NEOMC.
• Centre for Newcomers (Calgary): Settlement agency in Calgary offering language, employment, community connections, and youth programs to immigrants and refugees. Comparable settlement portfolio and government-funded delivery.
• COSTI Immigrant Services: Ontario-based settlement agency partnering with NEOMC to deliver Orientation to Ontario workshops. Operates a comparable newcomer settlement, language training, and employment services portfolio across the Greater Toronto Area and beyond.
• OCASI (Ontario Council of Agencies Serving Immigrants): Provincial umbrella body for 230+ immigrant-serving agencies in Ontario. Directly comparable as a coordinating body for settlement services; NEOMC is also a funded OCASI partner.

Emerging players

• Achēv (formerly Centre for Skills Development): Ontario-based employment and newcomer services provider with overlapping settlement and language training offerings. Comparable in service mix but more focused on employment/skills than pure settlement.

Market position

Strengths6 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xinstagram.com/nbdmulticulturalcentre
• Facebookfacebook.com/nbdmc
• LinkedInlinkedin.com/company/timmins-district-multicultural-centre

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Timmins & District Multicultural Centre