TIRTA PAKUAN (Perumda)

What TIRTA PAKUAN (Perumda) does

PERUMDA Tirta Pakuan Kota Bogor is a regional government-owned water utility (Perusahaan Umum Daerah) that produces and distributes piped water to household, commercial, industrial, and institutional customers within Kota Bogor, West Java, Indonesia. The company operates under the municipal authority of Pemerintah Kota Bogor and functions as the de facto exclusive provider of municipal water supply within its jurisdiction, generating recurring subscription revenue from water-bill payments collected through customer service channels, an in-house digital layer, and an extensive PPOB partner network.

The company's customer-facing technology stack consists of three primary digital assets: (i) the SIMOTIP mobile application for meter reading, bill inquiry, and complaint submission; (ii) the reg.tirtapakuan.co.id online portal for new household connection registration, including NIK-based identity verification and map-based address capture; and (iii) an operational Command Center for real-time monitoring of distribution infrastructure. Its core operational business remains the physical production, treatment, and distribution of water through fixed network assets within Bogor City.

Commercially, PERUMDA Tirta Pakuan monetizes through recurring water-bill payments with no publicly disclosed tariff schedule. Distribution and collection are multi-channel: direct customer service centers for enterprise and complex accounts, digital self-service for households, and a PPOB partner network spanning major Indonesian banks (BNI, BRI, BSI, BJB, BTN, Bank MDR) and PT Pos Indonesia for bill payment. Strategic positioning emphasizes reliability ("Handal") and service quality ("Prima") under its government-utility mandate, with supplementary community engagement including CSR activities such as watershed tree planting and academic partnerships.

Name

TIRTA PAKUAN (Perumda)

Legal name

Perusahaan Umum Daerah Tirta Pakuan Kota Bogor

Website

https://tirtapakuan.co.id

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

PERUMDA Tirta Pakuan is a municipally owned water utility serving household, commercial, and industrial customers in Kota Bogor, Indonesia. It operates piped-water distribution infrastructure, digital self-service tools (SIMOTIP app and online registration), and a multi-bank PPOB bill-payment network.

Ownership category

akta.pro rank

Product category

Municipal Water Supply

NAICS

Water Supply and Irrigation Systems (22131), Water, Sewage and Other Systems (2213)

SIC

Water Supply (4941)

akta.pro industry

PRIMARYEUANAAAE

Drinking Water Distribution Network Operations (Mains, Valves, Hydrants, Service Lines)

Energy, Utilities & Environment/Water & Wastewater Utilities/Drinking Water Supply & Distribution

SECONDARYBPAIACAG

Water Supply & Wastewater Utilities Administration

Business & Public Services/Public Sector & Government Administration/Local/Municipal Government Administration

SECONDARYEUANAIAC

Customer Billing & Revenue Management (rate configuration, billing, adjustments, revenue assurance)

Energy, Utilities & Environment/Water & Wastewater Utilities/Customer Metering, Billing & Water Retail Services

SECONDARYBPAIAMAE

Water Resources Administration (Watersheds, Rivers, Groundwater)

Business & Public Services/Public Sector & Government Administration/Environmental Protection & Natural Resources Administration

Keywords

• Municipal water supply
• Water utility services
• Clean water distribution
• Household water connection
• Regional water utility

Headquarters

HQ city

Bogor

HQ country

Indonesia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Supply Chain, Technology or R&D

Revenue model

1. Water Supply Services: PERUMDA Tirta Pakuan generates revenue through water supply services to household, commercial, and industrial customers in Bogor City. Customers pay water bills on a recurring basis, with payments facilitated through multiple PPOB (Payment Point Online Bank) channels including major Indonesian banks (BNI, BRI, BSI, BJB, BTN, MDR) and PT Pos Indonesia.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

PERUMDA Tirta Pakuan Kota Bogor is a regional government-owned water utility that produces, treats, and distributes piped drinking water to residential, commercial, and industrial customers across Kota Bogor, West Java, Indonesia. The company installs new water connections, operates meter reading and billing, handles customer complaints, and processes payments through an extensive PPOB partner network including major Indonesian banks and PT Pos Indonesia.

Product overview

PERUMDA Tirta Pakuan Kota Bogor is a regional water utility company (Perusahaan Umum Daerah) that provides water supply and distribution services to the city of Bogor. The company operates a customer-facing digital service ecosystem consisting of online new installation registration, complaint reporting, meter reading reporting, and bill checking services. The SIMOTIP mobile application serves as the primary customer service platform, while the Command Center handles operations monitoring. Additional services include online publications and PPOB payment partner integration for customer convenience.

Differentiator

Problem solved

Functional benefit

Products and services

• Water Supply Distribution Service Core piped drinking water distribution service delivered to household, commercial, and industrial customers across Kota Bogor. Customers pay recurring water bills on a metered basis through PPOB payment partners.
• New Water Connection Installation (Pemasangan Baru) Registration and installation service for new household water meter connections, available through a dedicated online registration portal that captures NIK, address, building size, and applicant identity for service eligibility assessment.
• SIMOTIP Mobile Application Mobile application (Sistem Informasi Manajemen Pelanggan Tirta Pakuan) that allows existing customers to self-serve meter reading submissions, bill inquiries, complaint reporting, and account management on smartphones.

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Seven partnerships are on record, tiered core.

• PT Pos IndonesiacoreChannel Partner/ Reseller/ DistributorPT Pos Indonesia serves as a PPOB (Payment Point Online Bank) partner for PERUMDA Tirta Pakuan, enabling customers to pay their water bills at postal service locations across Indonesia. A Memorandum of Understanding (MOU) was signed between PERUMDA Tirta Pakuan and PT Pos Indonesia, formalizing the partnership. PT Pos Indonesia's extensive physical network complements PERUMDA Tirta Pakuan's service reach.
• BNI (Bank Negara Indonesia)coreChannel Partner/ Reseller/ DistributorBNI serves as a PPOB payment partner, enabling its customers to pay water bills through the bank's digital and physical banking channels.
• BRI (Bank Rakyat Indonesia)coreChannel Partner/ Reseller/ DistributorBRI serves as a PPOB payment partner, enabling its customers to pay water bills through the bank's extensive branch and digital banking network.
• BSI (Bank Syariah Indonesia)coreChannel Partner/ Reseller/ DistributorBSI serves as a PPOB payment partner, enabling Islamic banking customers to pay water bills through Sharia-compliant banking channels.
• BJB (Bank Jawa Barat dan Banten)coreChannel Partner/ Reseller/ DistributorBJB serves as a PPOB payment partner, enabling regional bank customers to pay water bills through BJB's branch and digital channels.
• BTN (Bank Tabungan Negara)coreChannel Partner/ Reseller/ DistributorBTN serves as a PPOB payment partner, enabling its customers to pay water bills through BTN's banking network.
• Bank MDR (Bank Mandiri/Danamon/RBS)coreChannel Partner/ Reseller/ DistributorBank MDR (potentially referring to Bank Mandiri, Danamon, or a related banking group entity) serves as a PPOB payment partner, enabling bill payment through its banking channels.

Scale indicators1 record

Recent moves1 record

Expansion highlights4 records

Direct peers

• Aetra Air Jakarta: Eastern Jakarta water utility operator under a similar PPP concession structure; comparable in operating a municipal water distribution mandate with recurring subscription revenue and government-backed offtake.
• PAM Lyonnaise Jaya (PALYJA): Concession-style water utility serving western Jakarta under a public-private partnership; directly comparable as an Indonesian metropolitan water distributor with a similar regulated tariff model and large household customer base.
• PDAM Tirtawening Kota Bandung: Municipal water utility serving Bandung, West Java; comparable regional Perumda/PDAM with a similar customer mix and operating model in the same province as Tirta Pakuan.
• PDAM Tirta Kerta Raharja Kabupaten Tangerang: Regional water utility serving Tangerang Regency on the outskirts of Jakarta; comparable Indonesian Perumda with household and commercial customers and recurring tariff-based revenue.
• PDAM Surya Sembada Kota Surabaya: Municipal water utility (PDAM) serving Surabaya, Indonesia's second-largest city; directly comparable regional government-owned water distributor with household and industrial customers.
• PDAM Kota Semarang (Tirta Moedal): Municipal water utility serving Semarang in Central Java; comparable Indonesian city-level PDAM with similar regulatory mandate and household/industrial customer segments.
• PDAM Tirta Mangutama Kabupaten Badung: Regional water utility serving Badung Regency in Bali; comparable Indonesian PDAM operating as a Perumda with household, commercial, and tourism-related customers.

Regional players

• PDAM Kabupaten Bogor (Tirta Kahuripan): Neighboring water utility serving Bogor Regency (the regency surrounding Bogor City); comparable Indonesian Perumda water distributor operating in the same broader Bogor geography but outside Tirta Pakuan's municipal jurisdiction.

Others

• PT Indra Karya (Persero): State-owned engineering and consulting firm involved in water infrastructure planning and supervision in Indonesia; adjacent ecosystem participant supporting PDAM capex programs and operational improvements.

Broad incumbents

• PAM Jaya: Municipal water authority for Jakarta that contracts operations to PALYJA and Aetra; comparable as a larger, established metropolitan water utility administering a city-wide water mandate.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/tirta-pakuan-perumda

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TIRTA PAKUAN (Perumda)