Fundación Todo Mejora

What Fundación Todo Mejora does

Fundación Todo Mejora is a Chilean nonprofit foundation established as the Chilean affiliate of the international It Gets Better initiative, operating from its headquarters at General Bustamante N° 26 in Providencia, Santiago, with a regional presence in Antofagasta and project activity across Los Lagos and Biobío regions. The organization serves LGBTQIA+ children, adolescents, and youth (up to age 29) through an integrated program portfolio: Hora Segura (a free, confidential chat helpline staffed by volunteer mental health professionals, launched in 2017 and reporting 150,000+ cumulative conversations and 21,000+ orientations in 2025); Familia a Colores (brief counseling and workshops for parents and caregivers); Comunidad Diversa (school-based inclusion programs in collaboration with BHP/Escondida in Antofagasta and in the Metropolitan Region); Bibliodiversa (a free digital repository of 250+ research publications and guides); and Capacitaciones (paid training for companies, schools, and public institutions).

The technology backbone is the Aselo platform operated by Tech Matters on AWS infrastructure in the United States, integrated with Okta for identity management and Twilio for communications, and certified to SOC2 and ISO 27001. A distinctive distribution feature is a 2017-era integration with Meta's Instagram and Facebook that routes users searching keywords such as "anxiety," "depression," "suicide," or "self-harm" directly to the Hora Segura chat, demonstrated to produce a 300% spike in requests within 24 hours of a viral 2021 post. The platform enforces strict confidentiality and anonymization protocols — no legal names, IDs, or addresses are collected — with internal case identification by code only.

The revenue model combines three streams: (1) individual donations and monthly memberships via Webpay (service ID 30485424) and Banco de Chile bank transfer; (2) multi-year corporate partnerships and sponsorships with NIVEA Chile (3+ years supporting Familia a Colores), Escondida | BHP (3 years funding Comunidad Diversa in Antofagasta), Maersk, Disney, Doritos/Lotus, and others; and (3) paid bilingual training and consulting engagements quoted on a per-project basis. All direct beneficiary services remain free. The organization employs approximately 47 staff and a growing volunteer clinician base — augmented by 46 new mental health volunteers added in June 2026 — and is governed by a board chaired by Pablo Astudillo Lizama with Cristian Prinea Montes as current Executive Director following a transition from Matías Trujillo.

Name

Fundación Todo Mejora

Legal name

Fundación Todo Mejora

Website

https://todomejora.org

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

11–50 employees

Short description

Fundación Todo Mejora is a Chilean nonprofit and It Gets Better affiliate that delivers free, confidential mental health, family, and school-based inclusion programs — including the Hora Segura chat helpline — to LGBTQIA+ children, adolescents, and youth across Chile, funded primarily by corporate partners and individual donors.

Ownership category

akta.pro rank

Product category

Nonprofit LGBTQIA+ Youth Support Services

NAICS

Child and Youth Services (62411), Other Individual and Family Services (624190), Educational Support Services (611710)

SIC

Services-Social Services (8300)

akta.pro primary industry

Family-School Collaboration & Inclusion Planning Support (EDAKABAK)

akta.pro secondary industries

Gender Equality, Inclusion & Social Protection Programs (BPADABAK), Inclusion Facilitation & Classroom Accommodation/Modification Support (EDAKABAD)

Keywords

• LGBTQIA+ youth support
• Crisis intervention chat
• Family counseling services
• School inclusion programs
• Diversity training services

Headquarters

HQ city

Santiago

HQ country

Chile

HQ region

Latin America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Individual Donations (One-time and Monthly Membership): General public donations via Webpay (service ID 30485424) and bank transfer to Banco de Chile account. Monthly membership (asóciate) option for recurring donors. All services are free to beneficiaries.
2. Corporate Partnerships and Sponsorships: Multi-year partnerships with companies (NIVEA: 3+ years, Escondida | BHP: 3 years, Maersk, Disney, Doritos/Lotus) that fund specific programs in exchange for brand association, CSR impact, and co-branded activations.
3. Bilingual Training and Consulting Services: Paid capacitações (training workshops) sold to companies, schools, public services, and professional teams on diversity, inclusion, bullying prevention, suicide prevention, and inclusive communication. Pricing not publicly disclosed; quoted per engagement.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels7 records

Core offering

Fundación Todo Mejora delivers free emotional support, family counseling, school inclusion, and digital resource services for LGBTQIA+ children, adolescents, and youth (up to 29 years old) across Chile, complemented by paid diversity and inclusion training sold to companies, schools, and public institutions. Its flagship is the Hora Segura chat helpline (operated on the Aselo platform by Tech Matters), which has handled 150,000+ conversations cumulatively and 21,000+ orientations in 2025, alongside Familia a Colores for parents, Comunidad Diversa for schools, and Bibliodiversa, a free repository of 250+ research publications.

Product overview

Fundación Todo Mejora operates a portfolio of interconnected programs providing support, education, and resources for LGBTQIA+ children, adolescents, and youth in Chile. The core offerings include: Hora Segura (a chat-based emotional support helpline), Familia a Colores (parent/caregiver counseling), Comunidad Diversa (school-based inclusion programs), Bibliodiversa (a digital resource repository), and Capacitaciones (professional training services). These programs work together to create safe spaces, prevent violence, and promote wellbeing across educational, family, and community settings.

Differentiator

Problem solved

Functional benefit

Brands

• Hora Segura: A free, confidential chat helpline staffed by mental health professionals providing emotional support and guidance to LGBTQIA+ children, adolescents and youth.
• Familia a Colores
• Comunidad Diversa
• Bibliodiversa

Products and services

• Hora Segura A free, confidential, chat-based emotional support helpline staffed by volunteer mental health professionals (and final-year psychology students) providing emotional containment, guidance, and crisis intervention to LGBTQIA+ children, adolescents, and youth across Chile. Accessible 365 days a year, 6pm–midnight.
• Familia a Colores Brief counseling sessions and workshops for parents, caregivers, and families of LGBTQIA+ children and adolescents, providing tools and knowledge for affirmative parenting and supportive home environments. Free of charge to families.
• Comunidad Diversa A pioneering education and accompaniment program for schools (7th grade to 4th year secondary) focused on preventing discrimination, violence, and harassment based on sexual orientation, gender identity, and gender expression among students. Includes school climate assessments, training workshops, technical advice, mentorship, and a 2026 National School Climate Survey.
• Bibliodiversa A free digital repository of research, guides, reports, and tools on diversity, mental health, LGBTQIA+ topics, and inclusive education for families, educators, professionals, and the general public. Includes the Guía de Comunicación Libre de Sesgos co-developed with Disney.
• Capacitaciones y Charlas Paid specialized training programs and talks for companies, professional teams, public services, and school communities covering diversity, inclusion, safe spaces, suicide prevention, bullying prevention, and LGBTQIA+ wellbeing. Pricing is quoted per engagement.
• Encuesta Nacional de Clima Escolar 2026 National online, voluntary and confidential research initiative launched in July 2026 to capture the experiences of LGBTQIA+ students aged 14+ across Chile, feeding a national report with recommendations on school climate, wellbeing, discrimination and safety.

Named customers10 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Nine partnerships are on record, tiered core, minor and moderate.

• DisneycoreStrategic or Co-development Partner · 1 January 2023Disney partnered with Fundación Todo Mejora to co-develop the 'Guía de Comunicación Libre de Sesgos' (Bias-Free Communication Guide) for journalists and media professionals. The guide provides tools for accurate, affirming coverage of LGBTQIA+ topics to promote proper representation of new generations.
• NIVEA ChilecoreGTM or Marketing Partner · 1 January 20233+ year partnership supporting Familia a Colores program. NIVEA provides funding and co-branded activations (Pride Run 2026, campaign launches) to promote family support for LGBTQIA+ youth. Damián Jousef (NIVEA) described the partnership as fundamental to program impact. Joint brand presence at Pride Run 2026.
• Doritos / LotusminorGTM or Marketing Partner · 1 January 2023Doritos/Lotus invited Fundación Todo Mejora to co-brand their Lollapalooza 2023 activation, strengthening collaboration to promote wellbeing of youth affected by LGBTQIA+-related issues. part of broader youth engagement campaign.
• NetflixmoderateGTM or Marketing Partner · 1 January 2019Netflix included Hora Segura contact information on the official Chilean page of 13 Reasons Why (13ReasonWhy.Info / wannatalkaboutit.com/cl) as a crisis resource for viewers. The partnership directed users experiencing suicidal ideation to Hora Segura's chat service. Active since the series' Season 2 launch in May 2019.
• Meta (Instagram / Facebook)coreTechnology or Integration · 1 January 2017Since 2017, Meta's Instagram and Facebook platforms integrate keyword-triggered crisis alerts (anxiety, depression, suicide, self-harm, anorexia) that direct Chilean users to Hora Segura. A viral post in October 2021 caused a 300% spike in service requests within 24 hours, demonstrating the channel's reach.
• It Gets BettercoreStrategic or Co-development PartnerIt Gets Better is the international parent organization and the world's largest narrative empowerment initiative for LGBTQIA+ youth. Fundación Todo Mejora is the official Chilean affiliate, incorporated under It Gets Better's global framework. The affiliation provides methodology, credibility, and cross-border knowledge sharing. Local terms of service explicitly state that in case of conflict with It Gets Better's global terms, Chilean terms prevail.
• MAERSKminorGTM or Marketing PartnerMAERSK engaged Fundación Todo Mejora for diversity training sessions across offices, warehouses, and depots in Santiago and Valparaíso regions. Gilberto Baez (MAERSK) cited positive impact on workplace inclusivity and employee household awareness.
• W Santiago HotelminorGTM or Marketing PartnerW Santiago Hotel partnered for LGBTQIA+ inclusion training and safe space initiatives, with Lorenzo Jaar (W Santiago) describing the alliance as based on trust, serious work, and shared purpose.
• Agrupación Rompiendo el Silencio, Corporación Chilena de Prevención del SIDA / ACCIÓNGAY, Intersexuales Chile, Organizando Trans Diversidades (OTD)coreStrategic or Co-development PartnerCollaborated on the 'Análisis Temático ENSSEX 2022-2023' document developed by Fundación Todo Mejora. These five organizations collectively represent and advocate for different segments of the LGBTQIA+ community, producing policy-oriented research on sexual health and rights.

Scale indicators13 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• It Gets Better: International parent organization and the world's largest LGBTQIA+ narrative empowerment initiative. FTM is the official Chilean affiliate, sharing methodology, narrative framework, and global brand. Most direct comparator for the empowerment + education + training model.
• GLSEN: US-based education organization focused on safe and affirming school environments for LGBTQ+ students, including educator training and the National School Climate Survey. Direct analog to FTM's Comunidad Diversa program and the 2026 National School Climate Survey initiative.
• The Trevor Project: Largest US-based LGBTQ+ youth crisis support organization operating TrevorLifeline (chat/text/phone), TrevorChat, and TrevorSpace. Most direct functional analog to Fundación Todo Mejora's Hora Segura service model; serves as the benchmark for LGBTQIA+ youth crisis infrastructure globally.
• Trans Lifeline: Peer-to-peer crisis support hotline run by and for trans people, staffed by volunteer operators. Closest functional analog to Hora Segura's volunteer-staffed chat helpline model, but specifically focused on trans communities.
• PFLAG: US-based organization supporting parents, families, and allies of LGBTQ+ people through local chapters, education, and advocacy. Direct functional analog to FTM's Familia a Colores family counseling program, but at significantly larger scale and geographic footprint.

Broad incumbents

• Crisis Text Line: US-based 24/7 text-based crisis support service serving the general population via volunteer crisis counselors. Operates a similar technology-mediated, volunteer-staffed crisis intervention model but with broader (non-LGBTQ+-specific) target audience.

Regional players

• Fundación Iguales: Chilean LGBTQ+ rights foundation focused on legal equality, public policy advocacy, and visibility. Operates in the same Chilean market and beneficiary community but emphasizes legal/policy work over direct service delivery.
• Movilh: Leading Chilean LGBTQ+ advocacy organization focused on legal rights, antidiscrimination enforcement, and visibility campaigns. Operates in the same Chilean LGBTQIA+ ecosystem as FTM but is more advocacy/legal-focused rather than direct-service.
• Organizando Trans Diversidades (OTD): Chilean organization advocating for trans and gender-diverse people, particularly trans women and sex workers. Also collaborated on FTM's ENSSEX analysis; operates in overlapping beneficiary communities but with a narrower trans-focused mission.
• ACCIÓNGAY: Chilean LGBTQ+ organization historically focused on sexual health and rights; collaborated with FTM on the ENSSEX 2022-2023 thematic analysis. Operates in overlapping community but emphasizes sexual health rather than youth/family services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat7 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/user/TodoMejora
• Facebookfacebook.com/todomejora
• LinkedInlinkedin.com/company/todo-mejora
• Instagraminstagram.com/todomejora

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Fundación Todo Mejora