What Toi Te Ora Public Health does

Toi Te Ora Public Health is a regional public health service within New Zealand's national health system, historically a District Health Board covering the Bay of Plenty and Lakes districts and headquartered in Tauranga. Following the 2022 reform of New Zealand's health sector, the entity was consolidated into Health New Zealand | Te Whatu Ora, the unified national health organisation established by merging the former 20 District Health Boards. The parent national organisation delivers universal publicly funded healthcare to approximately 5 million New Zealanders through 17 regional hospital networks and 80+ locations spanning the country.

Its core digital health portfolio includes the Aotearoa Immunisation Register (national immunisation registry), GP2GP for patient record transfer, Book My Vaccine (online vaccination booking), HealthPathways (clinical decision support for clinicians), My Health Record (citizen personal health record), Healthline (24/7 nurse-staffed telephone advice), Online GP Care (telehealth consultations), and Ka Ora Telecare (rural after-hours service). Supporting data services include the Lighthouse Catalogue (national health datasets) and the New Zealand Trauma Registry. The technology architecture is characterised by integration interoperability across primary, secondary, and community care settings, rather than proprietary AI-driven systems.

The business model is exclusively publicly funded through general taxation, with services delivered free at the point of care to eligible residents. There is no commercial revenue model, no private payers, and no shareholder structure. Distribution occurs through direct hospital delivery, channel partnerships with general practices, pharmacies, and community providers, and digital self-service channels. The customer base is the entire New Zealand resident population, segmented by clinical need (maternal, older persons, disabled, rural, Māori and Pacific, and general population) rather than by purchasing power or commercial value.

Name

Toi Te Ora Public Health

Legal name

Health New Zealand | Te Whatu Ora

Website

https://toiteora.govt.nz

Company type

Public

Founded year

2022

Operating status

Operating

Short description

Toi Te Ora Public Health is a regional public health service within New Zealand's national health system, now consolidated into Health New Zealand | Te Whatu Ora. It delivers publicly funded universal healthcare to New Zealand residents through hospitals, digital health platforms, and community providers.

Ownership category

akta.pro rank

Product category

Public Health Services

NAICS

Health Care and Social Assistance (62)

SIC

Services-Health Services (8000), Services-Social Services (8300)

akta.pro primary industry

Local Public Health & Human Services Administration (BPAIACAK)

Keywords

• Public health services
• Disease prevention programs
• Immunisation services
• Health promotion campaigns
• Population health management

Headquarters

HQ city

Wellington

HQ country

New Zealand

HQ region

Oceania

Offices17 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Publicly Funded Healthcare Services: Health New Zealand operates as New Zealand's national health system, providing universal healthcare services funded through government taxation. Services are publicly funded including hospitals, emergency departments, immunisations, cancer screening programmes, and various healthcare services.

Pricing tiers

Go-to-market motion2 records

Distribution channels11 records

Marketing channels5 records

Core offering

Toi Te Ora Public Health is a regional public health unit serving the Bay of Plenty area (Tauranga-based) that delivers population health services including disease prevention, immunisation programmes, health promotion, and outbreak response. Since 2022 it has operated as part of Health New Zealand | Te Whatu Ora's National Public Health Service, providing universal publicly funded healthcare to New Zealand residents through hospitals, telehealth, immunisation registries, and community-based health protection services.

Product overview

Health New Zealand | Te Whatu Ora operates as a unified national health service providing a comprehensive portfolio of digital health services, clinical tools, and data platforms. The core digital offerings include Healthline (24/7 telephone advice), Online GP Care (telehealth consultations), My Health Record (personal health information), Ka Ora Telecare (rural after-hours care), and the Aotearoa Immunisation Register. Supporting clinical tools include HealthPathways for decision support and GP2GP for patient data transfer. The organization also operates data services including the Lighthouse Catalogue for health datasets and the New Zealand Trauma Registry. These services are integrated through the broader national health infrastructure serving all of New Zealand.

Differentiator

Problem solved

Functional benefit

Products and services

• Book My Vaccine Online vaccine booking system allowing users to find and book vaccine appointments with providers near them.
• My Health Record A personal health information platform allowing individuals to access and manage their personal health records.
• New Zealand Trauma Registry A national registry tracking trauma cases across New Zealand for quality improvement and research purposes.
• Lighthouse Catalogue A health data catalogue providing access to health datasets and collections for research and analysis purposes.
• National Public Health Service Provides public health services including disease outbreak management, health alerts, and population health protection across New Zealand. Available to all residents and used by public health professionals and regional authorities.
• Healthline A 24/7 free telephone advice service providing health advice, information, and triage from nurses and paramedics to all New Zealanders.
• Online GP Care 24/7 video or phone appointments with registered healthcare professionals for those without a regular GP or needing urgent care. Prescriptions can be sent to local pharmacies.
• Ka Ora Telecare A free after-hours video and phone health service for rural communities; free for all appointments for children under 14 and nurse advice for all rural residents.
• Aotearoa Immunisation Register (AIR) A national immunisation register tracking vaccination records across New Zealand for use by health professionals and immunisation providers.

Quantifiable outcome

• Universal healthcare coverage for 5 million New Zealanders

Named customers1 record

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

13 partnerships are on record, tiered core and minor.

• Hato Hone St JohncoreStrategic or Co-development PartnerPrimary ambulance service provider for emergency responses across most of New Zealand, providing care at scene and transporting patients to hospital when needed. In many rural areas, St John ambulances are the first or only emergency health provider.
• Wellington Free AmbulancecoreStrategic or Co-development PartnerFree ambulance service for the Wellington region, providing emergency medical response and transport. Part of the coordinated emergency response network.
• Rural Support TrustminorGTM or Marketing PartnerNationwide network of local Rural Support Trusts helping farming families and rural communities with mental health support, advice, and practical help. Health NZ refers rural patients to this service.
• Access and ChoiceminorGTM or Marketing PartnerMental health programme providing free mental health services to Māori, Pacific Peoples, and 12-24 year olds without referral. Health NZ refers eligible patients to this programme.
• NZ Relay ServiceminorStrategic or Co-development PartnerAccessibility service for people who are Deaf, hearing impaired, Deafblind, or speech impaired. Enables communication access to health services and emergency help (111 TXT).
• Whaikaha | Ministry of Disabled PeopleminorGTM or Marketing PartnerGovernment ministry providing information about disability supports, services, equipment, carers, and community resources. Health NZ refers disabled patients for additional support.
• Sexual Wellbeing AotearoaminorChannel Partner/ Reseller/ DistributorSexual health service provider offering emergency contraception (free for those 22 and under), STI testing, and sexual health services. Integrated with pharmacy and GP referral network.
• DECIDEminorChannel Partner/ Reseller/ DistributorInformation service for abortion services and care in New Zealand, providing guidance on finding providers and understanding options. Health NZ refers patients seeking reproductive health information.
• Find Your MidwifeminorChannel Partner/ Reseller/ DistributorOnline directory helping pregnant women find midwives for maternity care. Part of maternal health service referral pathway.
• New Zealand College of MidwivesminorChannel Partner/ Reseller/ DistributorProfessional body for midwives providing resources and information for expectant mothers. Health NZ refers pregnant women to this organisation for midwife matching.
• New Zealand Police (111 TXT)coreTechnology or IntegrationEmergency SMS text service (111 TXT) for Deaf, hard of hearing, or speech-impaired people to contact emergency services. Integrated into Health NZ emergency pathways.
• National Poisons CentreminorStrategic or Co-development Partner24/7 helpline (0800 764 766) providing free advice on medicines, chemicals, bites/stings, plants, and fungi. Health NZ refers patients for poison-related emergencies.
• HealthPointminorChannel Partner/ Reseller/ DistributorExternal health directory platform helping New Zealanders find hospitals, GPs, pharmacies, and health services. Provides integrated referral pathway.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Health New Zealand | Te Whatu Ora: Parent national health organisation of which Toi Te Ora is a regional public health unit; provides the same public health and population health functions nationwide across 80+ locations and 17 regional hospital networks.

Broad incumbents

• Manatū Hauora | Ministry of Health (New Zealand): NZ government ministry that sets health policy and oversees Health NZ; comparable as a public-sector steward of population health strategy, immunisation policy, and health system governance.
• NHS England: UK national health service body commissioning universal healthcare; comparable as a publicly funded health system with regional delivery units, digital health platforms, and population health mandates.
• Public Health Agency of Canada: Canadian federal agency for public health including immunisation, disease surveillance, and health promotion; directly comparable in mandate around population health protection and disease prevention.
• UK Health Security Agency: UK government agency responsible for public health protection, infectious disease control, and health emergency preparedness; comparable in function to NZ's National Public Health Service under which Toi Te Ora operates.
• Centers for Disease Control and Prevention (CDC): US federal public health agency focused on disease prevention, immunisation, and health data; comparable in core population health protection functions, though operating at a national rather than regional scale.

Regional players

• NSW Health: Australian state health system delivering universal public hospital and population health services across NSW; structurally comparable as a publicly funded regional/state health authority serving a defined population.
• Queensland Health: Australian state health department providing universal hospital and public health services across Queensland; comparable as a publicly funded health authority with regional service delivery and immunisation programmes.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights5 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Toi Te Ora Public Health