Town of Tolland

What Town of Tolland does

The Town of Tolland is a municipal government entity serving residents of Tolland County, Connecticut, operating under a Town Council form of government with 47 employees. The town delivers essential public services including police, fire, ambulance, and emergency management; public works and infrastructure maintenance; planning and zoning; tax assessment and collection; building permitting; human, senior, and youth services; library and recreation programs; and vital records administration through the Town Clerk's Office. Its customer base consists of town residents, local businesses, and property owners within its geographic jurisdiction, all of whom are captured constituents rather than discretionary buyers.

The town's technology infrastructure is built on the CivicPlus municipal government website platform, which integrates online service delivery including tax payment processing via mytaxbill.org, interactive GIS mapping via AxisGIS, building permit applications, voter registration, and Everbridge-powered emergency notifications. Town Council and budget meetings are recorded and archived on YouTube and Dropbox from 2020 through 2026, providing public transparency. The town maintains a multi-channel communications approach using its website, multiple department-specific Facebook pages, a Twitter public safety account, seasonal community newsletters, and event calendars.

Revenue is generated through four primary streams: recurring property tax assessments on residential and commercial properties (the dominant source), state and federal grants for infrastructure and community programs, transaction-based service fees (building permits, dog licenses, marriage licenses), and intergovernmental partnerships. The town has established a notable regulatory niche as a regional coordinator for the crumbling concrete foundation crisis, with approximately 2,000 homes in its jurisdiction built during the 1983-2003 period potentially affected by pyrrhotite-bearing concrete. It has waived building permit fees for foundation repairs since December 2016, co-chairs the CRCOG Ad-Hoc Working Committee on Crumbling Foundations, and serves as a resource hub linking residents to the Connecticut Foundation Solutions Indemnity Company (CFSIC) and the CHFA-administered Supplemental Collapsing Foundation Loan Program. This regional coordination role, combined with documented assessment reductions (40+ homes, with 15 more pending), has resulted in approximately $100,000+ in annual lost tax revenue, projected to exceed $1 million within five years.

Name

Town of Tolland

Legal name

Town of Tolland

Website

https://tolland.org

Company type

Public

Operating status

Operating

Headcount range

11–50 employees

Short description

Town of Tolland is a municipal government entity in Tolland County, Connecticut, serving approximately 15,000 residents and local businesses through 47 employees. It delivers core municipal services including public safety, public works, tax collection, permitting, planning, recreation, and library services, and serves as a regional coordinator for the crumbling concrete foundation response.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Environmental Quality Programs (9241), Services to Buildings and Dwellings (5617)

SIC

Electric, Gas & Sanitary Services (4900), Sanitary Services (4950), Services-Social Services (8300)

akta.pro primary industry

Tolling, Pricing & Revenue Operations (Toll Roads, Congestion Pricing, Enforcement) (BPAIALAH)

Keywords

• Municipal government services
• Public safety services
• Property tax administration
• Building permit services
• Community development programs

Headquarters

HQ city

Tolland

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Property Tax Revenue: Primary municipal revenue source from residential and commercial property assessments. Town maintains Assessor's Office for property valuations and Tax Department for collection.
2. State and Federal Funding: Grants and funding from Connecticut state government and federal agencies for infrastructure projects, emergency management, and community development programs.
3. Service Fees and Permits: Building permits, dog licenses, marriage licenses, and various municipal service fees. Town Council adopted permit fee waivers for crumbling foundation repairs.
4. Crumbling Foundation Assessment Adjustments: Reduced property assessments for homes with crumbling foundations result in approximately $100,000+ annual lost tax revenue, potentially exceeding $1 million within five years.

Pricing tiers

Distribution channels4 records

Marketing channels8 records

Core offering

The Town of Tolland is a municipal government entity that delivers public services to residents of Tolland, Connecticut. Its core offerings include public safety (police, fire, ambulance, emergency management), public works, property tax assessment and collection, building permit issuance, planning and zoning administration, library services, recreation programs, senior and youth services, and vital records management. The town also administers the crumbling foundation assessment adjustment program and serves as a community hub linking residents to state-level remediation resources.

Product overview

Town of Tolland is a municipal government entity providing public services to residents. The town offers various online services including meeting video streaming (hosted on YouTube and Dropbox), GIS mapping services (via AxisGIS), emergency notifications (via Everbridge), online tax payment, business directory listings, and library services. The town operates its official website as a public information portal built on the CivicPlus platform. No distinct commercial products or SaaS offerings are provided.

Differentiator

Problem solved

Functional benefit

Products and services

• Public Safety Services
• Property Tax Assessment and Collection
• Building Permits and Inspection Services
• Planning and Zoning Services
• Library Services
• Recreation Programs and Facility Rentals
• Town Clerk Services
• Senior and Youth Services
• Crumbling Foundation Assessment Adjustment Program
• GIS Mapping and Property Information Services

Named customers3 records

Segments1 record

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Six partnerships are on record, tiered core and minor.

• Connecticut Housing Finance Authority (CHFA)coreOthers · 4 November 2019CHFA administers the Supplemental Collapsing Foundation Loan Program providing up to $75,000 in loans to homeowners approved by CFSIC for foundation repairs. Loans cover repair costs not funded through CFSIC assistance such as decking, heating, and plumbing replacement. Total program cap is $20 million.
• Connecticut Foundation Solutions Indemnity Company, Inc. (CFSIC)coreOthers · 1 January 2018CFSIC is the captive insurer created through Connecticut state law to coordinate assistance claims from homeowners with crumbling foundations and distribute state funds for repairs. CFSIC will not accept new claims after June 30, 2030. Town of Tolland serves as a resource hub linking residents to CFSIC services.
• Connecticut General AssemblycoreOthers · 26 March 2017Multiple legislative bills being considered including Raised Bill No. 518 providing additional assistance for homeowners with crumbling concrete foundations. Town Manager and Town Council Chair provided written testimony supporting the legislation.
• Connecticut Department of Consumer Protection and Attorney General's OfficecoreOthers · 26 March 2017State agencies conducted investigation into deteriorating concrete in residential foundations. Released final report with appendices documenting findings and recommendations. Town of Tolland participated in public forums and provided input to the investigation.
• Federal Emergency Management Agency (FEMA)minorOthers · 19 October 2016Governor Malloy submitted a formal request to FEMA asking the agency to establish a field office in northeastern Connecticut to conduct preliminary damage assessment for homes at risk of crumbling foundations. FEMA initially responded that the issue did not appear to constitute an emergency or major disaster.
• Capitol Region Council of Governments (CRCOG) - Ad-Hoc Working Committee on Crumbling FoundationscoreStrategic or Co-development Partner · 1 January 2016CRCOG formed an Ad-Hoc Working Committee on Crumbling Foundations with Tolland Town Manager Steve Werbner serving as co-chair. The committee develops guidelines for assessment adjustments, compiles testing vendor lists, and coordinates regional response. Town of Tolland co-chairs this committee.

Scale indicators6 records

Recent moves5 records

Expansion highlights5 records

Others

• CivicPlus: Vendor providing the underlying municipal government website platform used by Tolland. Comparable to Tolland as a participant in the municipal digital services ecosystem, though operating as a private SaaS provider rather than a government entity.
• Capitol Region Council of Governments (CRCOG): Regional council of governments that organized the Ad-Hoc Working Committee on Crumbling Foundations co-chaired by Tolland's Town Manager. Functions as a coordinating body for Connecticut municipalities like Tolland on regional planning and policy.
• Connecticut Foundation Solutions Indemnity Company (CFSIC): State-created captive insurer that coordinates crumbling foundation assistance. Directly engaged with Tolland as a resource hub for affected homeowners and a major determinant of the town's financial exposure trajectory.

Regional players

• Town of Ellington, Connecticut: Adjacent Connecticut town served by the same CRCOG regional planning body. Has similar exposure to I-84 access benefits and rural-suburban municipal service demands.
• Town of Stafford, Connecticut: Neighboring Connecticut town also affected by the pyrrhotite foundation crisis; comparable municipal structure serving a similar rural population in the same regional emergency-management footprint.
• Town of Vernon, Connecticut: Larger Tolland County municipality with similar demographics and zoning patterns. Comparable municipal functions but operates at a larger scale with more extensive commercial tax base.

Direct peers

• Town of Willington, Connecticut: Small Connecticut town that co-signed the 2016 foundation letter with Tolland. Comparable population size, rural New England character, and exposure to the regional pyrrhotite foundation crisis.
• Town of Coventry, Connecticut: Adjacent Tolland County municipality that joined Tolland in the 2016 multi-town foundation advocacy letter. Provides directly comparable municipal services to a similar-sized rural Connecticut population.
• Town of East Hartford, Connecticut: Connecticut municipality also within the region affected by pyrrhotite-tainted concrete foundations. Provides directly comparable municipal services to a similar Connecticut population with shared exposure to the foundation crisis.
• Town of Mansfield, Connecticut: Neighboring Connecticut town that co-signed the 2016 letter to Governor Malloy on crumbling foundations alongside Tolland, Coventry, and Willington. Operates an identical municipal service model with similar headcount and UConn-adjacent demographics.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks4 records

Key highlights5 records

Customer concentration

• Xx.com/TownOfTolland
• Facebookfacebook.com/TownofTollandCT
• LinkedInlinkedin.com/company/town-of-tolland

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Town of Tolland