What Toureen Pet Resort & Spa does

Toureen Pet Resort & Spa is a third-generation, family-owned pet care facility operating since 1926 from a single location at 380 Pleasant St., Watertown, Massachusetts. The business serves dog and cat owners across the Greater Boston metropolitan area, including Watertown, Belmont, Newton, Wellesley, Cambridge, Boston, Waltham, and Cape Cod, providing four integrated core services: dog boarding (Stay and Play at $95/night or suite at $115/night), cat boarding ($35/night), doggy daycare ($38 half-day, $48 full-day), and professional breed-specific grooming. The facility features climate-controlled boarding pens, sanitary artificial turf outdoor areas grouped by size, age, and personality, and well-ventilated cat condos with natural-light windows.

The underlying infrastructure is primarily physical rather than digital, comprising custom-designed boarding facilities co-located with the Massachusetts Animal Medical Center and affiliated with Blue Pearl emergency veterinary hospital in Waltham for integrated health coverage. Operations are supported by a proprietary scheduling and client portal (mykcapp.com) and complemented by content marketing through an educational blog covering local dog parks and pet care guidance. The business maintains a 7-person staff and operates on a pay-as-you-go unit pricing model with no subscription or membership tiers disclosed.

The revenue model is direct-to-consumer service revenue from individual pet owners, with bookings facilitated via phone, website contact forms, and the online portal. Customer acquisition relies on the century-long brand reputation, word-of-mouth referrals, local SEO, and an active Facebook presence where the owner personally responds to reviews. Long-term customer relationships (multiple clients spanning 25+ years) and high repeat-usage patterns (weekly daycare, monthly boarding) indicate a stable, loyalty-driven consumer base rather than a transactional acquisition model.

Name

Toureen Pet Resort & Spa

Legal name

Toureen Pet Resort & Spa

Website

https://toureenkennels.com

Company type

Private

Founded year

1926

Operating status

Operating

Headcount range

1–10 employees

Short description

Toureen Pet Resort & Spa is a third-generation, family-owned pet boarding, daycare, and grooming facility in Watertown, MA, serving dog and cat owners across the Greater Boston area since 1926.

Ownership category

akta.pro rank

Product category

Pet Care Services

NAICS

Pet Care (except Veterinary) Services (81291), Pet Care (except Veterinary) Services (812910)

SIC

Hotels, Rooming Houses, Camps & Other Lodging Places (7000)

akta.pro primary industry

Climate-Controlled/Indoor Boarding Facility (HSANADAL)

akta.pro secondary industries

Dog Daycare with Boarding Add-On (Daycare + Overnight) (HSANAFAM), Luxury/Suite-Style Pet Hotel Boarding (HSANADAE), Veterinary-Affiliated/Medical Boarding (HSANADAG)

Keywords

• Pet boarding services
• Dog daycare
• Cat boarding
• Pet grooming
• Pet resort care

Headquarters

HQ city

Watertown, Massachusetts

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Dog Boarding: Overnight dog boarding with Stay and Play option ($95/night, group play or individual) or suite boarding ($115/night) for extra luxury. Optional 20-minute play times available for $15 each.
2. Cat Boarding: Cat overnight boarding in climate-controlled condos at $35/night
3. Doggy Daycare: Full-day daycare from 7am-6pm at $48, or half-day at $38. Group play in classes of 25-40, with separate groups for puppies under six months.
4. Pet Grooming: Professional breed-specific grooming services for dogs and cats, including baths, trims, and wellness care. Pricing reasonable according to customer reviews.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Toureen Pet Resort & Spa operates a single physical pet care facility in Watertown, MA, offering overnight dog boarding (Stay & Play or suite), cat boarding, doggy daycare (full-day and half-day), and professional grooming services for dogs and cats. Service is delivered on-site by trained staff with climate-controlled accommodations, artificial turf play areas, and integrated veterinary co-location. Pricing is per-night or per-day and reservations are accepted via phone, email, and an online client portal.

Product overview

Toureen Pet Resort & Spa is a family-owned pet care facility (operating since 1926) offering four integrated core services: Dog Boarding, Cat Boarding & Day Care, Doggy Daycare, and Grooming. The product portfolio centers on providing comprehensive pet care through overnight boarding accommodations (with Stay & Play and suite options), professional daytime daycare (full-day and half-day), and full-service grooming. These services share integrated scheduling through their myKCapp client portal, unified facility operations at their Watertown, MA location, and consistent standards for vaccination requirements, behavioral assessment, and staff supervision across all offerings.

Differentiator

Problem solved

Functional benefit

Products and services

• Doggy Daycare Professional supervised daytime dog care providing structured play, exercise, and socialization in managed groups, with full-day ($48, 7am-6pm) and half-day ($38) options and group play tailored by size, age, and personality. Includes separate play groups for puppies under six months.
• Dog Boarding Overnight pet boarding for dogs with options including Stay and Play boarding ($95/night with group play or individual) or suite boarding ($115/night) for extra luxury, featuring climate-controlled pens with high-quality bedding. Optional 20-minute play times are available for $15 each.
• Cat Boarding & Day Care Cat boarding services providing a tranquil haven with spacious, climate-controlled condos at $35/night, some featuring clear-backed windows for natural light and luxurious bedding.
• Pet Grooming Professional pet spa grooming services for dogs and cats, offering breed-specific grooming for large breeds (German Shepherds, Boxers), small breeds (French Bulldogs, Bichons Frises), and cats (Persians, Siamese), including baths, trims, and wellness care.

Quantifiable outcome

• Dogs return home relaxed, content, and tired after daycare
• +2 more outcomes

Named customers8 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Two partnerships are on record, tiered core.

• Massachusetts Animal Medical CentercoreStrategic or Co-development PartnerCo-located facility providing integrated pet health services. Being housed with the Massachusetts Animal Medical Center ensures safety and health services for boarding pets. Customers benefit from on-site veterinary access.
• Blue Pearl (Waltham)coreStrategic or Co-development PartnerAffiliated with Blue Pearl emergency veterinary hospital in Waltham for after-hours and emergency pet health situations. Provides additional safety net for pet health emergencies during boarding.

Scale indicators2 records

Recent moves5 records

Expansion highlights3 records

Market position

Strengths5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/pages/Toureen-Pet-Resort-and-Spa/116498471794812
• LinkedInlinkedin.com/company/toureen-pet-resort-&-spa

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Toureen Pet Resort & Spa