Town of Cumberland, IN

What Town of Cumberland, IN does

The Town of Cumberland is a full-service municipal government established in 1831 along the Historic National Road (U.S. 40), serving approximately 6,419 residents across two counties in Indiana (Marion and Hancock). The town provides a comprehensive portfolio of public services including wastewater collection and treatment through two wholly-owned utilities (Cumberland and Gem), stormwater management via a federally mandated Municipal Separate Storm Sewer System, police protection through the Cumberland Metropolitan Police Department (featuring Patrol, Criminal Investigations, Bike, K9, Drone, and C.A.R.E. Units), streets and facilities maintenance, parks and recreation across four parks and over 14 miles of trails, planning and development, and a year-round community events program.

The town's revenue model combines recurring utility fees (wastewater charges of $63.65-$112.32/month plus $20/month stormwater fees per equivalency unit), property taxes, permit and licensing fees, and event sponsorships. Utility billing operates through multiple channels including InvoiceCloud online portal, Auto-ACH withdrawal, drop-box, and walk-in service at Town Hall. Pricing is tiered by territory (Cumberland vs. Gem) with 2025-2027 rate increases funding a $37 million wastewater treatment plant expansion secured through State Revolving Fund loans and grants.

Strategic positioning centers on a pending governance transformation: House Bill 1131 grants Cumberland excluded city status effective January 1, 2027, unifying authority over Marion County planning, zoning, permitting, and code enforcement currently fragmented under the Unigov system. Distribution is primarily direct-to-resident through Town Hall, online portals, and community events, with a multi-channel marketing approach spanning Facebook, Instagram, YouTube, LinkedIn, and a Mailchimp newsletter. The town's leadership includes Town Manager Ben Lipps, Chief of Police Suzanne Woodland, and a five-member elected Town Council, supported by 13-16 staff across Administration, Planning, Police, Finance, Utilities, and Streets departments.

Name

Town of Cumberland, IN

Legal name

Town of Cumberland, IN

Website

https://town.cumberland.in.us

Company type

Private

Founded year

1831

Operating status

Operating

Headcount range

11–50 employees

Short description

Municipal government established in 1831 serving 6,419 residents across Marion and Hancock counties in Indiana, providing utilities, police, parks, planning, and community services, with a pending 2027 governance expansion under House Bill 1131.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Sewage Treatment Facilities (22132), Administration of Environmental Quality Programs (9241), Police Protection (922120), Administration of Housing Programs, Urban Planning, and Community Development (9251)

SIC

Sanitary Services (4950), Services-Social Services (8300), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Parks, Recreation & Cultural Services (BPAIACAI), Economic Development & Business Licensing (Local) (BPAIACAN)

Keywords

• Municipal government services
• Wastewater utility services
• Public safety services
• Parks and recreation
• Community development

Headquarters

HQ city

Cumberland

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Wastewater/Sewer Utility Fees: Monthly sewer charges for Cumberland territory residents: base rate of $63.65 including 4 units (400 cubic feet), plus $6.67 per additional unit. Gem territory residents pay flat rate of $112.32 per month. Stormwater fee of $20 per equivalency unit. Rates increased in 2025-2027 to fund $37 million treatment plant upgrades.
2. Property Tax Revenue: Property taxes fund general town operations, managed by Clerk-Treasurer's office. Tax rates unaffected by House Bill 1131 governance changes.
3. Permit and Licensing Fees: Fees collected for building permits, business licenses, and other development-related activities. Permits required for new construction, remodeling projects, and work exceeding $500.
4. Event Sponsorship Revenue: Corporate sponsorships for community events including Blues Beer & BBQ, Weihnachtsmarkt, and Trail & Treat. Sponsors provide financial support enabling free community events.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels9 records

Core offering

The Town of Cumberland, IN is a municipal government entity that delivers full-service local government operations to approximately 6,419 residents across Marion and Hancock Counties in Indiana. Its core offerings include wastewater and stormwater utility services, police protection through the Cumberland Metropolitan Police Department, parks and recreation facilities (four parks and over 14 miles of trails), planning and development services, streets and facilities maintenance, and a year-round community events program. The town also operates a Government Services Portal enabling online utility billing, permit applications, document access, and resident service requests.

Product overview

The Town of Cumberland, IN operates as a full-service municipal government providing a comprehensive suite of public services to residents in both Marion and Hancock counties. The town's service portfolio includes a government services portal for permits, utility billing, and code enforcement; a Parks & Recreation System with four parks and two major trails plus facility rentals; the Cumberland Metropolitan Police Department with multiple divisions and specialized units; Utilities Services encompassing stormwater management and wastewater treatment; a Community Events Program featuring concerts, markets, and seasonal celebrations; the Missing Middle Housing Initiative for affordable housing development; Streets & Facilities Maintenance for infrastructure upkeep; the inaugural Citizens Academy for civic education; and a Self-Guided History Tour showcasing the town's National Road heritage. With House Bill 1131 effective January 1, 2027, the town will gain full control of planning and development services for all areas, unifying governance across both counties.

Differentiator

Problem solved

Functional benefit

Products and services

• Government Services Portal Comprehensive government services portal providing residents access to permits, utility billing, code enforcement, planning & development, and resident services for the Town of Cumberland.
• Parks & Recreation System Parks and recreation offerings including four parks (Lions Park, National Road Park, Honors Park, Wayburn Pocket Park), two major trails (Pennsy Trail, Buck Creek Trail totaling over 14 miles), plus facility rentals for shelters, pickleball courts, soccer fields, basketball courts, and sand volleyball.
• Cumberland Metropolitan Police Department Law enforcement services for the Town of Cumberland across Marion and Hancock counties, featuring Patrol Division (24/7/365), Criminal Investigations Division, Administration Division, Reserve Volunteer Division, and specialized units including Bike Unit, K9 Unit, Drone Unit, and C.A.R.E. Unit for mental health crisis response.
• Utilities Services (Wastewater and Stormwater) Municipal utility services including stormwater management via the Municipal Separate Storm Sewer System (MS4) and wastewater collection and treatment through Cumberland Wastewater Utility (1.5M gallons/day) and Gem Wastewater Utility (0.2M gallons/day), operated under EPA and IDEM guidelines.
• Community Events Program Year-round community events including Blues, Beer & BBQ summer concert series, Food Truck Fridays, Farmers Markets, Trail & Treat, Weihnachtsmarkt, Cumberland National Road Yard Sale, and Community Day.
• Missing Middle Housing Initiative Housing development program designed to address housing affordability by introducing Missing Middle Housing types that blend into single-unit neighborhoods, providing diverse multi-unit options for various demographics.
• Streets & Facilities Maintenance Public works services including snow and ice removal, curbside leaf pickup, compost giveaway, mosquito control, mowing and tree trimming, pavement analysis, street light and pothole repair, and emergency road closures.
• Citizens Academy Civic education program inviting residents to learn about all aspects of local government including town operations, public safety, public works, planning and development, finance, and parks through interactive sessions and facility site visits.
• Self-Guided History Tour A walking and driving tour of Cumberland's history from its 1831 founding, featuring audio narration, historic photographs, and resident stories, funded by Indiana Humanities and Indiana Landmarks, with downloadable maps and kids activity packs.

Quantifiable outcome

• Population growth from 4,557 (1990) to 6,419 (2023) with 3,000+ expected new residents
• +3 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Indiana HumanitiescoreStrategic or Co-development Partner · 2 April 2026Funded the brand new self-guided History Tour that highlights Cumberland's evolution from an 1831 frontier settlement into a thriving community along the Historic National Road. The tour combines audio narration, historic photographs, and personal stories from longtime residents.
• Indiana LandmarkscoreStrategic or Co-development Partner · 2 April 2026Co-funded the self-guided History Tour project, supporting heritage tourism development and preservation of Cumberland's National Road heritage through audio narration, historic photographs, and resident stories.
• Indianapolis Fire DepartmentcoreChannel Partner/ Reseller/ DistributorFire protection services provided to portions of Cumberland through partnership with Indianapolis, Sugar Creek Township, and Buck Creek Township fire departments.
• Citizen Energy GroupcoreOthersWater service provider for Town of Cumberland residents. Other utility providers include Vectren (natural gas), Indianapolis Power & Light/Duke Energy/Central Indiana Power/NineStar (electric), and Comcast/AT&T/NineStar (cable/internet).
• Marion County Animal ControlminorChannel Partner/ Reseller/ DistributorAnimal control services for Marion County portions of Cumberland, with separate partnership with Hancock County Animal Control for other areas.
• Friends of Cumberland TrailsminorStrategic or Co-development PartnerTrail volunteer group that works on trail maintenance and advocacy. Contact available through Facebook for community involvement.
• Pennsy Trails of Hancock CountyminorStrategic or Co-development PartnerRegional trails organization that supports the Pennsy Trail. Trail connects Cumberland to over 14 miles of trails extending through Irvington to Greenfield.

Scale indicators8 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• City of Indianapolis (Marion County): The county seat and broader regional government whose Unigov framework Cumberland is exiting. Provides contextual comparison on service structure and regional governance.

Direct peers

• City of Noblesville, Indiana: Hamilton County Indianapolis-metro city of similar size offering full municipal services, comparable resident demographics, and active community event programming.
• Town of Brownsburg, Indiana: Hendricks County Indianapolis suburb offering full municipal services with similar population scale, comparable income demographics, and active parks/event programming.
• Town of Fishers, Indiana: Suburban Indianapolis town of comparable size and growth trajectory that also navigated Unigov-related governance and runs its own utilities, parks, and police services. Most directly comparable on growth profile, service mix, and Indianapolis-metro location.
• Town of Zionsville, Indiana: Affluent Indianapolis suburb with comparable high median income, full municipal service delivery, strong parks and trails programming, and active community events.
• Town of Whitestown, Indiana: Boone County Indianapolis suburb experiencing rapid population growth and major infrastructure investment, comparable to Cumberland on small-town-to-suburban-growth transition and capital planning challenges.
• City of Greenfield, Indiana: Hancock County seat adjacent to Cumberland providing full municipal services including wastewater treatment; comparable in scale, governance structure, and Indianapolis-metro suburban character.
• City of Lawrence, Indiana: Adjacent Marion County municipality with similar Indianapolis-metro demographics, full-service municipal operations including police, utilities, and parks, and comparable resident income profile.
• Town of McCordsville, Indiana: Fast-growing Hancock County town in the same Indianapolis metro, offering comparable small-town municipal services and facing similar growth-related capital planning pressures.
• City of Beech Grove, Indiana: Small Marion County city providing comparable full municipal services (police, utilities, streets, parks) to a similar population base, with similar Indianapolis-metro positioning.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/tweet
• YouTubeyoutube.com/@TownofCumberland
• Facebookfacebook.com/CumberlandIndiana
• LinkedInlinkedin.com/company/town-of-cumberland-in
• Instagraminstagram.com/cumberland_in

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Town of Cumberland, IN