Transport adapté

What Transport adapté does

Transport adapté is the door-to-door adapted transportation service operated by the Municipalité régionale de comté (MRC) de Joliette, serving residents with reduced mobility or disabilities across the ten municipalities of the MRC de Joliette in Quebec, Canada. The service runs 365 days per year from 6 AM to midnight, offering flexible booking through both telephone and an online reservation system. Its service portfolio extends beyond pure paratransit to include regional circuits, urban circuits, and rural collective transport, addressing the heterogeneous accessibility needs of the territory.

The operational backbone is a multi-modal fleet comprising minibuses, adapted taxis, and conventional taxis, enabling the operator to match vehicle capacity and accessibility configuration to each trip. The entity is overseen by Directrice générale Nancy Fortier and employs 26 staff, with labor terms governed by a recently negotiated collective agreement running through December 31, 2031, providing multi-year workforce stability.

As a public-sector entity, Transport adapté does not operate as a commercial enterprise. It is funded through municipal taxation and provincial/federal accessibility-related subsidies rather than market-priced fares, and its mandate is service delivery rather than profit generation. Detailed financial metrics (revenues, costs, fleet capital base) are not publicly disclosed in the input data, consistent with the transparency profile of a small municipal paratransit program operating within a larger MRC administrative structure.

Name

Transport adapté

Legal name

MRC de Joliette

Website

https://transportadaptejoliette.com

Company type

Public

Operating status

Operating

Headcount range

11–50 employees

Short description

Public door-to-door adapted transportation service operated by the MRC de Joliette in Quebec, Canada, serving residents with disabilities or reduced mobility across ten municipalities with minibuses, adapted taxis, and conventional taxis, 365 days per year.

Ownership category

akta.pro rank

Product category

Accessible Transportation Services

NAICS

Special Needs Transportation (485991), Other Transit and Ground Passenger Transportation (48599)

SIC

Local & Suburban Transit & Interurban Hwy Passenger Trans (4100)

akta.pro primary industry

Senior & Assisted-Living Demand-Responsive Transport (THAIAHAE)

akta.pro secondary industries

On-Demand Shared Shuttle / Vanpool (Dynamic Routing, Door-to-Door) (TLAFAJAB), Rural & Community Demand-Responsive Transit (THAIAHAD), Medical / Assisted Transport (Non-Emergency) (THADAEAJ)

Keywords

• Accessible transportation
• Paratransit services
• Door-to-door transport
• Public transit services
• Community transport

Headquarters

HQ city

Joliette

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Distribution channels1 record

Core offering

Transport adapté is a door-to-door, on-demand adapted transportation service for eligible residents of MRC de Joliette with disabilities, providing mobility comparable to the general population to support social, school, and professional integration. The service uses a mixed fleet of minibuses, adapted taxis, and conventional taxis assigned by a central dispatcher, and operates 365 days per year from 6:00 AM to midnight across the 10 municipalities of MRC de Joliette.

Product overview

Transport adapté operates as a unified transport service platform for the MRC de Joliette region in Quebec, Canada. The core offering is the Transport adapté service — a door-to-door adapted transportation system for eligible residents with disabilities, utilizing a fleet of minibuses, adapted taxis, and conventional taxis. This core service is supported by an online reservation module (Réservation en ligne), urban circuits (Circuits urbains), regional circuits (Circuits régionaux), and rural collective transport (Transport collectif en milieu rural). The organization also maintains administrative functions through its main MRC de Joliette governance structure.

Differentiator

Problem solved

Functional benefit

Products and services

• Transport adapté Door-to-door, on-demand adapted transportation service for eligible residents of MRC de Joliette with disabilities, using minibuses, adapted taxis, and conventional taxis to provide mobility comparable to the general population, supporting social, school, and professional integration. Operates 365 days per year from 6:00 AM to midnight.
• Circuits urbains Urban transport circuits serving the municipalities of MRC de Joliette, providing fixed-route public transit within the region.
• Circuits régionaux Regional transport circuits connecting various municipalities within the MRC de Joliette territory, providing inter-municipal public transit.
• Transport collectif en milieu rural Collective transport service offered in rural areas of MRC de Joliette, providing public transit to residents in rural communities.

Quantifiable outcome

• Offers mobility comparable to the general population for eligible residents with disabilities

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators3 records

Recent moves4 records

Expansion highlights4 records

Regional players

• Handytrans (Régie intermunicipale de transport Gaspésie–Îles-de-la-Madeleine): Quebec regional adapted-transit services operating across rural communities, similar to Transport adapté's rural MRC context. Comparable in targeting demand-responsive transport for residents with reduced mobility in non-urban settings.

Broad incumbents

• MiWay (Mississauga Transit): City of Mississauga's municipal transit operator providing both conventional bus service and a specialized transit service for passengers with disabilities. Comparable as a municipal transit authority with an embedded adapted-transit offering.
• Exo: Suburban and regional public transit authority serving greater Montreal's periphery, including adapted paratransit service. Comparable because it provides door-to-door transport for riders with reduced mobility across multiple municipalities, similar to Transport adapté's MRC-level remit.
• RTC (Réseau de transport de la Capitale): Quebec City's metropolitan transit authority, operating regular service alongside an adapted transport service (RTC Accessible). Comparable as a Quebec transit body providing paratransit within a defined metropolitan area.
• STM (Société de transport de Montréal): Montreal's primary public transit authority, which operates its own adapted transit service (Transport adapté STM) for residents with disabilities. Directly comparable in mandate and customer segment, but operates at much larger urban scale and with broader fixed-route service.
• STL (Société de transport de Laval): Laval's municipal transit operator offering both regular bus service and an adapted transit service for residents with disabilities. Comparable as a Quebec municipal-level transit authority with embedded paratransit operations.

Direct peers

• Durham Region Transit (DRT Specialized Services): Ontario regional transit operator providing specialized transit for riders with disabilities across multiple Durham Region municipalities. Closely comparable in being a regional, multi-municipality paratransit operator using a mix of vehicle types.
• BC Transit (HandyDART): British Columbia's provincial transit system, whose HandyDART service delivers door-to-door, shared-ride transportation for seniors and people with disabilities. Directly comparable in service model, eligibility framework, and demand-responsive structure.
• OC Transpo (Para Transpo): Ottawa's municipal transit operator whose Para Transpo division provides shared-ride, door-to-door paratransit for people with disabilities unable to use conventional transit. Closely matches the operating model, customer segment, and mandate of Transport adapté.

Emerging players

• Uber WAV / Uber Assist: Rideshare platform offering wheelchair-accessible (WAV) and assisted-ride options in select Canadian cities. Comparable as an on-demand assisted transport alternative for riders with mobility limitations, representing a private-sector competitive threat to public paratransit.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/transport-adapt%C3%A9

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Transport adapté