City of Troy Utilities
The City of Troy Utilities is a municipal department of Troy, Alabama providing water, wastewater, garbage collection, recycling, and business licensing services to local residents and commercial operators through a vendor-stacked digital platform and City Hall operations.
- Company typePrivate
- Founded-
- HeadquartersTroy, United States
- Headcount11–50
- GTM typeB2C
- OfferingServices
What City of Troy Utilities does
The City of Troy Utilities is a department of the municipal government of Troy, Alabama, providing essential utility and environmental services to local residents and businesses. It traces its origins to 1896 and operates with approximately 50 employees out of City Hall at 301 Charles W. Meeks Ave., under the administration of Mayor Jason A. Reeves. Service lines include water, wastewater, garbage collection and disposal, recycling (notably the annual Troy Recycles Day), and a district-rotation Special Clean-Up Month program covering all five city districts. Licensing services also fall under the wider Troy city platform that the utilities department helps fund and operate; commercial customers can obtain and renew City and Police Jurisdiction business licenses online via SeamlessDocs, with the Revenue Officer setting annual fees.
Operationally, the department runs on a vendor-based digital stack: Sensus Analytics powers the smart metering and Customer Portal for utility account management; Municipal Online Payments serves as the unified payment channel for utility bills, license fees, and other municipal charges; SeamlessDocs handles business licensing; Qscend Technologies underpins the troyal.gov CMS; and Feedburner distributes RSS feeds for bid postings, jobs, events, news, and senior center updates. Social channels (Twitter, Facebook, Instagram) and email subscriptions extend communications to residents.
Its business model is that of a rate- and fee-supported municipal department rather than a commercial enterprise: revenue is generated through water/wastewater rates, garbage collection fees, business license fees (set against a published Fee Schedule), and implicit tax/fee support from the City of Troy. The revenue officer sets annual business license fees by business type, with a January 1 payment deadline and a January 31 grace period. No external venture, private equity, or public-market ownership applies; the entity does not raise funding rounds, pursue M&A, or compete for customers outside its statutory service area.
City of Troy Utilities firmographics
Firmographics- Name
- City of Troy Utilities
- Legal name
- City of Troy Utilities
- Website
- https://troyal.gov
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- The City of Troy Utilities is a municipal department of Troy, Alabama providing water, wastewater, garbage collection, recycling, and business licensing services to local residents and commercial operators through a vendor-stacked digital platform and City Hall operations.
- Ownership category
- akta.pro rank
City of Troy Utilities industry classification
Industry- Product category
- Municipal Utilities
- NAICS
- Water, Sewage and Other Systems (2213), Waste Collection (56211), Utilities (22)
- SIC
- Water Supply (4941), Electric, Gas & Sanitary Services (4900), Refuse Systems (4953)
- akta.pro industry
- Water Supply & Wastewater Utilities AdministrationBusiness & Public Services/Public Sector & Government Administration/Local/Municipal Government AdministrationPublic Works & Municipal Infrastructure (Streets, Stormwater, Facilities)Business & Public Services/Public Sector & Government Administration/Local/Municipal Government AdministrationPublic Works / In-House Municipal Collection OperationsEnergy, Utilities & Environment/Environmental Services (Waste Management, Recycling & Remediation)/Municipal Solid Waste (MSW) Collection & HaulingGravity Sewer Collection Networks (Sanitary Sewers)Design & Engineering for Renewal/Expansion (Pipelines, Pump Stations, Treatment Plants)Energy, Utilities & Environment/Water & Wastewater Utilities/Utility Asset Management & Capital Programs (Pipes, Plants, Pumps)
Keywords
Where City of Troy Utilities is headquartered
LocationHeadquarters
- HQ city
- Troy
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
City of Troy Utilities business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Operations, Infrastructure, Personnel, Supply Chain, Technology or R&D
Distribution channels4 records
Marketing channels4 records
City of Troy Utilities product offering
Product offeringCore offering
City of Troy Utilities is the municipal utility department of the City of Troy, Alabama, providing water supply, wastewater treatment, garbage collection, recycling, and district-based special clean-up programs to residents and businesses within Troy city limits. It also administers business licensing for commercial operations and offers online account management, bill payment, and service request portals.
Product overview
City of Troy Utilities is a municipal government website for the City of Troy, Alabama (troyal.gov) offering a unified platform of public services including utility management, environmental services, licensing, and community programs. The core offerings include Customer Portal (powered by Sensus Analytics), Online Payments (via Municipal Online Payments), Business Licensing (through SeamlessDocs), Environmental Services with special clean-up programs, City Calendar for events, and RSS News Feeds. The platform also provides access to government records through Agendas & Minutes, employment opportunities, and community initiatives like Keep Troy Beautiful.
Differentiator
Problem solved
Functional benefit
Products and services
- Customer Portal
- Online Payments
- Business Licensing
- Utility Services
- Environmental Services
Companies that use City of Troy Utilities
Customer profileSegments2 records
Ideal customer profiles2 records
City of Troy Utilities technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
City of Troy Utilities partnerships and signals
Strategic signalRecent moves6 records
Expansion highlights4 records
City of Troy Utilities competitors and assessment
Company assessmentDirect peers
- Huntsville Utilities: Municipal utility serving Huntsville, Alabama providing water, wastewater, electric, and gas. Comparable multi-service municipal model with similar Alabama regulatory environment and municipal ownership structure.
- Birmingham Water Works Board: Alabama municipal water utility serving the City of Birmingham and surrounding communities. Directly comparable as a municipally governed water/wastewater provider in the same state with similar regulatory and rate-setting environment.
- Montgomery Water Works & Sanitary Sewer Board: Municipal water and wastewater utility for the City of Montgomery, Alabama. Direct Alabama municipal peer providing the same core water/sewer services under similar governance to Troy Utilities.
- Mobile Area Water & Sewer System (MAWSS): Regional municipal water and wastewater provider serving Mobile, Alabama. Directly comparable as an Alabama municipal water/wastewater utility with similar service mix and scale characteristics.
Regional players
- Decatur Utilities: Municipal utility serving Decatur, Alabama providing electric, water, wastewater, and natural gas. Small-to-mid-sized Alabama municipal utility with similar size class and regulatory environment to Troy.
Broad incumbents
- Knoxville Utilities Board (KUB): Larger multi-service municipal utility serving Knoxville, Tennessee with water, wastewater, electric, and gas. Comparable multi-utility municipal model, though operating at significantly larger scale and broader service scope.
- Chattanooga EPB: Municipal electric and telecommunications utility serving Chattanooga, Tennessee owned by the city government. Comparable municipally governed utility with strong digital infrastructure focus, similar to Troy's Sensus-based portal investments.
- JEA (Jacksonville): Community-owned municipal utility providing electric, water, and wastewater services to Jacksonville, Florida. Comparable municipally owned multi-service utility model, scaled to a much larger metropolitan area.
Others
- Xylem (Sensus): Global water technology company and owner of the Sensus Analytics platform that powers Troy Utilities' customer portal. Comparable as the enabling technology vendor underpinning Troy's digital customer-facing infrastructure.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights5 records
Customer concentration
City of Troy Utilities social profiles
Digital presenceCity of Troy Utilities financial estimates
Financial estimateRevenue estimate
Valuation estimate
City of Troy Utilities leadership team
Management profileNumber of profiles
Profiles1 record
City of Troy Utilities funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
City of Troy Utilities M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about City of Troy Utilities
What does City of Troy Utilities do?
City of Troy Utilities is the municipal utility department of the City of Troy, Alabama, providing water supply, wastewater treatment, garbage collection, recycling, and district-based special clean-up programs to residents and businesses within Troy city limits. It also administers business licensing for commercial operations and offers online account management, bill payment, and service request portals.
Is City of Troy Utilities a public or private company?
City of Troy Utilities is a private company. It is classified as state government owned and is currently operating.
When was City of Troy Utilities founded?
City of Troy Utilities was founded in -1. It employs 11 to 50 people.
Where is City of Troy Utilities based?
City of Troy Utilities is headquartered in Troy, United States, in the North America region.
Who are City of Troy Utilities's main competitors?
Direct peers on record are Huntsville Utilities, Birmingham Water Works Board, Montgomery Water Works & Sanitary Sewer Board and Mobile Area Water & Sewer System (MAWSS). Decatur Utilities is listed as a regional player. Broad incumbents are Knoxville Utilities Board (KUB), Chattanooga EPB and JEA (Jacksonville). Xylem (Sensus) is listed as an others.
Does City of Troy Utilities have an API?
No public API is recorded for City of Troy Utilities.
What industry is City of Troy Utilities in?
City of Troy Utilities's product category is Municipal Utilities. Its primary akta.pro industry code is BPAIACAG, Water Supply & Wastewater Utilities Administration, with a secondary code of BPAIACAF, Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities). Its NAICS code is 2213 and its SIC code is 4941.