TUI ReiseCenter Kempten

What TUI ReiseCenter Kempten does

TUI ReiseCenter Kempten is a micro-scale retail travel agency operating under the TUI Group franchise umbrella, legally organized as City Reisebüro Bochum GmbH with a registered headquarters in Bochum and a branch office in Dortmund. The firm offers personal travel consultation — in-person, by telephone, or video — alongside online booking, selling package holidays, flights, hotels, cruises, car rentals, and travel insurance to individual travelers, families, and small-group clients in southern Germany. The team of seven is led by three managing directors (Kurt Wagner, Oliver Schaeffer, Sebastian Hagen) and includes senior consultants with 20–25 years of travel industry experience and extensive personal destination knowledge, plus an apprentice trainee.

The agency's product surface is built on the TUI MyWebsite franchise platform (hosted at tui-mywebsite.numbirds.com), which provides a templated website with search-and-book functionality, destination content, team profiles, newsletter subscription, and online appointment scheduling. The website integrates third-party tools — Cheetah Digital for email marketing, Google Analytics, Google AdWords Conversion Tracking, Facebook social plug-ins, YouTube embeds, and the AccessGO accessibility plugin from DGfB. The business has no proprietary technology, no AI/ML capabilities, no app, and no public API.

Revenue is generated almost entirely through commission on intermediated travel bookings, supplemented by ancillary service fees (e.g., EUR 30 per traveler for rebooking). Customers are acquired via TUI franchise marketing materials, an email newsletter, word-of-mouth, and walk-in retail traffic. The company holds no patents, has received no awards, and operates exclusively in Germany with no disclosed international expansion or institutional investment.

Name

TUI ReiseCenter Kempten

Legal name

City Reisebüro Bochum GmbH

Website

https://tui-reisecenter-kempten.de

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

TUI ReiseCenter Kempten, legally City Reisebüro Bochum GmbH, is a seven-person German retail travel agency franchise operating under the TUI Group umbrella, offering personal and online booking of package holidays, flights, hotels, cruises, and insurance to individual consumers and small groups in Germany.

Ownership category

akta.pro rank

Product category

Travel Agency Services

NAICS

Travel Agencies (561510), Travel Agencies (56151)

akta.pro primary industry

Inbound/Local Retail Travel Agencies (Destination Booking Offices) (THAKABAH)

akta.pro secondary industries

Cruise Travel Agencies & Specialist Cruise Consultants (THAEAFAB), Fee-Based/Independent Trip Planners (No Booking) (THAKAOAA)

Keywords

• Travel agency services
• Package holiday booking
• Cruise intermediation
• Travel insurance mediation
• Group travel organization

Headquarters

HQ city

Bochum

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Travel Agency Services and Booking Commission: Generates revenue through commission on bookings of travel services including package holidays, flights, hotels, cruises, and travel insurance. Also charges service fees for booking changes (30 EUR per person for rebookings) and may charge separate service fees for ticket issuance and processing.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

TUI ReiseCenter Kempten is a TUI franchise travel agency that intermediates package holidays, flights, hotels, cruises, car rentals, travel insurance, and group travel through personalized consultation and online booking. Customers can book in person at the Kempten office, via phone or video consultation, or self-serve through the TUI MyWebsite platform. Revenue is generated through commissions on bookings and service fees for changes such as rebooking at 30 EUR per traveler.

Product overview

TUI ReiseCenter Kempten operates as a franchise partner of the TUI Group, offering travel agency services through the TUI MyWebsite platform. The core offering consists of travel intermediation services including travel consultation, online booking capabilities, and travel insurance mediation. Supporting features include the AccessGO accessibility plugin, group travel organization, and newsletter subscription services. The platform integrates third-party tools for analytics, marketing communications, and social media integration.

Differentiator

Problem solved

Functional benefit

Products and services

• Reisevermittlung (Travel Intermediation Services) Core travel agency services covering personal travel consultation, intermediation of package tours, booking of individual travel services (flights, hotels, cruises, car rentals), travel insurance mediation, and group travel organization. Targeted at individual travelers, families, and small business clients in the Allgäu region and beyond.
• Online-Buchung (Online Booking) Online booking functionality allowing customers to search and book travel services through the 'Suchen & Buchen' (Search & Book) feature integrated into the TUI MyWebsite platform. Enables self-service booking of package holidays, flights, hotels, and other travel components with agency backup support.
• Gruppenreisen (Group Travel) Organized group travel services including exclusive worldwide group trips in small groups, led by team specialists such as Rosmarie Frank. Targeted at customers seeking curated group travel experiences with personal coordination.
• Reiserücktrittskostenversicherung (Travel Cancellation Insurance) Travel insurance product recommended and mediated by the agency, covering cancellation costs and assistance including repatriation in case of accident, illness, or death. Available to all travelers booking through the agency.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Partnerships

One partnership is on record.

• TUI GroupcoreChannel Partner/ Reseller/ DistributorOperates as a TUI franchise partner under the TUI brand umbrella. The company is part of the TUI franchise network including TUI Reisecenter, Hapag-Lloyd Reisebüros, and FIRST Reisebüro. Has access to TUI's booking systems, marketing materials, and destination content.

Recent moves4 records

Expansion highlights3 records

Market position

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/tui-reisecenter-kempten

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TUI ReiseCenter Kempten