What UNICO 20°87° Hotel Riviera Maya does

UNICO 20°87° Hotel Riviera Maya is a privately held, adults-only, luxury all-inclusive resort located along the Riviera Maya coastline in Solidaridad, Quintana Roo, Mexico. Operated by Solaya Hospitality Management Group, S. de R.L. de C.V. and part of the UNICO Collection brand under PAM Hotels, the 261-employee property features five specialty restaurants (Mi Carisa Mediterranean, Cueva Siete Yucatán, Mura House Asian, 20°87° Beachfront, Inez Café, Avec French), three bars/lounges with an in-house mixologist, three distinct pool experiences, the Esencia Wellness Spa, a 24-hour fitness center, and event venues accommodating up to 1,120 guests. The resort is AAA Five Diamond designated and TripAdvisor Certificate of Excellence recognized.

The business operates on a per-night all-inclusive subscription model bundling accommodation, dining, premium beverages, 24-hour in-room dining, spa access, golf, and curated excursions, with revenue augmented by spa, premium dining experiences, wedding/event services, and private airport transportation (Cancun and Tulum). Technology infrastructure is built on industry-standard hospitality platforms including Oracle Hospitality, Agilysys, Sabre (GDS), Worldpay (payments), Book4Time (spa), and a proprietary mobile app (Hudini BYOD/PAM Hotels) for guest service ordering. Distribution is primarily direct-to-consumer via the official website, regional toll-free reservations lines covering North America and Latin America, supplemented by a travel agent portal and members loyalty portal.

Customers are affluent adults (25-55+), destination wedding and celebration planners, and corporate/MICE groups. The company pursues a hybrid segmentation approach combining persona-based (luxury traveler), use-case-based (weddings), and business-unit-based (corporate events) strategies. Marketing spans direct digital channels, verified social media (@unico2087), email, the mobile app, travel agent partnerships, and earned press.

Name

UNICO 20°87° Hotel Riviera Maya

Legal name

Solaya Hospitality Management Group, S. de R.L. de C.V.

Website

https://unicohotelrivieramaya.com

Company type

Private

Operating status

Operating

Headcount range

251–500 employees

Short description

UNICO 20°87° Hotel Riviera Maya is a privately held, adults-only, luxury all-inclusive resort in Riviera Maya, Mexico, operated by Solaya Hospitality Management Group under the PAM Hotels/UNICO Collection brand. It serves affluent adults, destination wedding clients, and corporate/MICE groups with 261 employees, five restaurants, a spa, and event venues up to 1,120 guests.

Ownership category

akta.pro rank

Product category

Luxury All-Inclusive Resort Hospitality

NAICS

Hotels (except Casino Hotels) and Motels (72111)

SIC

Hotels & Motels (7011)

akta.pro primary industry

Adults-Only All-Inclusive Resorts (THAGAKAB)

akta.pro secondary industries

Luxury All-Inclusive Resorts (THAGAKAC), Beachfront & Island Luxury Resorts (THAGACAA), Beach & Island All-Inclusive Resorts (THAGAKAG), Destination Wedding & Honeymoon All-Inclusive Resorts (THAGAKAJ), Resort Convention Hotels (THAGALAC)

Keywords

• Luxury all-inclusive resort
• Adults-only hospitality
• Destination weddings
• Wellness spa services
• Concierge hotel experience

Headquarters

HQ city

Solidaridad

HQ country

Mexico

HQ region

Latin America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Infrastructure, Others

Revenue model

1. All-Inclusive Accommodations: Core revenue from room bookings bundled with comprehensive all-inclusive package including fine dining, unlimited drinks, 24/7 room service, personalized minibar, daily and nightly experiences, spa treatments, golf, and exclusive tours. Rates displayed in both Mexican pesos and US dollars.
2. Spa and Wellness Services: Esencia Wellness Spa offers massages, facials, hydrotherapy circuit, and wellness rituals with special pricing beyond the base all-inclusive package.
3. Premium Dining Experiences: Specialty restaurant reservations and signature culinary experiences including private tequila tastings, cooking classes, and romantic dinners by the pool.
4. Transportation Services: Private transfer services from Cancun International Airport (CUN) and Tulum International Airport (TUL), including private vans and luxury vehicles for one-way and round-trip transportation. Fees charged to room account at checkout.
5. Wedding and Event Services: Wedding planning services, venue rentals, and event hosting across multiple venues including beach gazebo, ballroom, terraces. Four décor collections offered. Catering and entertainment coordination.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

UNICO 20°87° Hotel Riviera Maya is an adults-only, five-diamond luxury all-inclusive resort on the Riviera Maya coastline offering accommodations bundled with fine dining, unlimited beverages, 24-hour room service, spa, fitness, three pool experiences, and curated excursions. The resort also delivers wedding and event hosting, private airport transportation, and a Local Host concierge personalization program.

Product overview

UNICO 20°87° Hotel Riviera Maya is an adults-only, luxury all-inclusive resort offering a unified hospitality experience centered on its All-Inclusive Package. The property features six distinct dining venues (Mi Carisa Mediterranean, Cueva Siete Yucatán, Mura House Asian, 20°87° Beachfront Restaurant, Inez Cafe, and Avec French), three bars and lounges (Palmera Lounge, Bar Balam, La Botella), the Esencia Wellness Spa with signature treatments, a 24-hour Fitness Center, and three pool experiences (La UNICA, 20°87° Pool, La Escondida). Supporting services include 24-hour in-room dining, Local Host concierge personalization, curated adventure excursions, water activities, on-property shopping, wedding/event venues, and private transportation. The resort operates a proprietary mobile application for reservations and service ordering, supplemented by virtual tour and live webcam capabilities.

Differentiator

Problem solved

Functional benefit

Products and services

• UNICO 20°87° All-Inclusive Package Luxury adults-only all-inclusive resort experience combining accommodation, fine dining across multiple restaurants, unlimited beverages, 24-hour room service, personalized minibar, daily and nightly experiences, spa treatments, golf, exclusive tours, and dedicated Local Host concierge service.
• Mi Carisa Restaurant Mediterranean coastal Italian cuisine restaurant featuring wood-burning oven dishes, warm flavors, and breakfast and dinner service for resort guests.
• Cueva Siete Restaurant Yucatán cuisine restaurant named after the mythical seven caves of Mayan origin, celebrating regional culture with dishes by Chef Gerardo Vázquez Lugo.
• Mura House Restaurant Asian cuisine restaurant with focus on Japanese cooking including teppanyaki, yakitori, and sushi, emphasizing flavor harmony and quality ingredients.
• 20°87° Restaurant Beachfront à la carte restaurant offering generous breakfast and evening grill experience with premium cuts and fresh seafood.
• Inez Cafe European-style café offering artisanal coffees, freshly baked pastries, paninis, sandwiches, and salads from morning to midnight.
• Avec Restaurant French cuisine restaurant inspired by shared meals and modern bistro ease, featuring iconic French dishes with time-honored techniques.
• Lounges and Bars Cocktail and beverage venues including Palmera Lounge (Cuban cocktails), Bar Balam (speakeasy-inspired cocktails), and La Botella (wine boutique), with in-house mixologist Luis Felipe Vallejo Martín.
• Esencia Wellness Spa Luxury wellness spa offering signature treatments rooted in regional tradition including massages, facials, hydrotherapy circuit, volcanic stone massage, and agave ritual. Open daily 9:00 am to 7:00 pm.
• Fitness Center 24-hour fitness facility with state-of-the-art equipment and alternative fitness experiences including yoga, pilates, spinning, cross training, and personalized sessions. Staffed 6:00 am to 7:00 pm.
• Pool Experience Three distinct pool areas: La UNICA (lively gathering place), 20°87° Pool (central hub with swim-up bar and DJ), and La Escondida (serene sanctuary with hydro-pool), plus snack bars at La UNICA, Costera, and swim-up bars.
• On-Property Shops Curated retail locations including Artesanos (handcrafted Mexican artisan pieces), La Botella (wine boutique), and Monogram (custom personalization for apparel and accessories).
• Wedding and Event Services Wedding venues and planning services including Wedding Gazebo (up to 80 guests), Beach Shoreside (up to 150), Terraza Verde (up to 1,120 cocktail), multiple terraces, ballroom (up to 1,104), plus ceremony styles from minimony to large weddings and South Asian weddings.
• Local Host Concierge Service Personalized concierge service providing unpacking, spa reservations, restaurant bookings, aromatherapy setup, pillow menus, laundry, and tailored experience coordination throughout the stay.
• 24-Hour In-Room Dining Round-the-clock room service with customizable menu of proteins, sides, and sauces, available through the UNICO 20°87° App.
• Transportation Services Private transfer service from Cancun International Airport (CUN) and Tulum International Airport (TUL) via Corporate Coaches, including private vans (up to 7 guests) and luxury vehicles (up to 4 guests).
• Adventure Excursions Curated local tours including sunset yacht cruises, Tulum and Yalkú snorkeling, Chichén Itzá private tours, jungle ATV and zipline, underground river swimming, and island escapes to Isla Mujeres.

Quantifiable outcome

• Up to 35% discount available on seasonal promotions
• +1 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature3 records

Partnerships

Six partnerships are on record, tiered core and minor.

• PAM HotelscoreStrategic or Co-development PartnerParent hospitality management company overseeing the UNICO Collection brand and properties. Operates under corporate social responsibility framework including zero-tolerance policy against CSEC and adherence to ECPAT principles. Provides centralized technology infrastructure, booking systems, and brand standards across properties.
• Solaya Hospitality Management GroupcoreStrategic or Co-development PartnerOperating company for UNICO 20°87° Hotel Riviera Maya, located at Lote 084, Manzana 22, Carretera Federal 307, Km. 260, Solidaridad, Quintana Roo, Mexico. Handles day-to-day resort operations, guest services, and staff management.
• AIC Hotel GroupminorStrategic or Co-development PartnerThird-party service provider referenced in terms of use agreement and hurricane policy for group/wedding bookings. Located at 55 Miracle Mile, Coral Gables, FL 33134, USA. Separate legal entity from the hotel operating company.
• Corporate CoachesminorChannel Partner/ Reseller/ DistributorTransportation service provider for airport transfers and ground transportation coordination. Provides private vans and luxury vehicles for guest airport shuttle services.
• ECPAT InternationalcoreStrategic or Co-development PartnerInternational protection network for combating commercial sexual exploitation of children. UNICO 20°87° maintains active membership and adheres to The Code principles as part of PAM Hotels' corporate social responsibility framework.
• Grupo Mexicano de Seguros S.A. de C.V.minorOthersCivil liability insurance provider under policy number 07000023, with coverage calculated based on number of rooms at the hotel. Guests of SOLAYA and the hotel are included as beneficiaries per NOM-07 TUR-2018 requirements.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Hard Rock Hotel Cancun: Sister property within the PAM Hotels portfolio operating as a broader-appeal all-inclusive in Cancun. Provides portfolio context for shared corporate, technology, and distribution infrastructure rather than direct adult-luxury competition.

Others

• AVA Resort Cancun: Sister property in the PAM Hotels portfolio. Adjacent via shared parent management and brand infrastructure rather than direct product overlap with UNICO's adults-only luxury positioning.
• Nobu Hotel Los Cabos: Luxury hotel in the PAM Hotels portfolio in Los Cabos. Adjacent via shared ownership/group and luxury hospitality positioning; different geography and operating model (not all-inclusive) limit direct comparability.

Direct peers

• Atelier Playa Mujeres: Hyatt Inclusive Collection adults-only luxury all-inclusive in the Cancun corridor. Comparable on adults-only luxury positioning, full all-inclusive amenities, multi-restaurant culinary program, and target affluent North American guest.
• Le Blanc Spa Resort Cancun: Palace Resorts' flagship adults-only luxury all-inclusive in Cancun. Closest direct competitor on adults-only positioning, luxury tier, comprehensive spa and dining offerings, and similar affluent couple/celebration traveler focus.
• Breathless Riviera Cancun Resort & Spa: Hyatt Inclusive Collection adults-only all-inclusive in the Cancun/Riviera Maya corridor. Comparable adults-only luxury all-inclusive with multiple specialty restaurants, spa, and event venues targeting couples and groups.
• Secrets Maroma Beach Riviera Cancun: Hyatt Inclusive Collection adults-only luxury all-inclusive resort on Maroma Beach in Riviera Maya. Directly comparable on adults-only positioning, luxury tier, all-inclusive model, and Riviera Maya location.
• Sandos Caracol Eco Experience Resort: Riviera Maya all-inclusive resort with multiple specialty restaurants, multiple pool areas, spa, and adventure excursions. Comparable on all-inclusive structure, Riviera Maya location, and broad amenity offering.
• Excellence Riviera Maya: Excellence Group adults-only luxury all-inclusive resort in Riviera Maya. Competes directly on adults-only luxury all-inclusive model, multi-restaurant dining, spa-centric amenities, and the same Riviera Maya destination.
• Hyatt Zilara Riviera Maya: Hyatt Inclusive Collection adults-only all-inclusive located directly in Riviera Maya. Most geographically proximate competitor sharing the same adults-only luxury all-inclusive model and target guest.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/unico2087
• Facebookfacebook.com/UNICO2087
• Instagraminstagram.com/unico2087
• LinkedInlinkedin.com/company/unico-hotel-riviera-maya

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about UNICO 20°87° Hotel Riviera Maya