United Voice Malaysia

What United Voice Malaysia does

United Voice Malaysia is a non-profit self-advocacy society registered under the Registrar of Societies Malaysia on 12 July 2005, headquartered in Petaling Jaya, Selangor. It is the first society in Malaysia to be run by persons with learning disabilities (including Down Syndrome, Autism, Attention Deficit Disorder, Global Development Delay, and Cerebral Palsy) and serves members aged 14 and above. The organization provides self-advocacy training, social integration programs, job coaching, and sheltered employment through its I'MPossible social enterprise, which spans a bakery, a crafts studio using Saori weaving, an on-site cafe, an art gallery, and a mobile coffee cart. Proceeds from product sales, alongside individual membership fees (RM30/year), corporate donations, and grants from Yayasan Hasanah, the PRIHATIN stimulus program (Ministry of Finance Malaysia), and Erasmus+, fund member salaries including EPF, SOCSO, and annual bonuses.

The organization's underlying technology is minimal: operations rely on manual processes, physical retail at the Petaling Jaya premise, and WhatsApp-based ordering with Grab and Beep delivery. No proprietary software platform or AI capabilities are present; the only notable digital initiative is the STARTUP e-learning course, an Erasmus+-funded international collaboration with partners in Chile, Greece, and the UK that delivers entrepreneurship training for young people with disabilities.

United Voice's go-to-market is community-led and event-driven, relying on Facebook and Instagram, bazaars, corporate awareness sessions, and referrals within the disability community. Its customer base is fragmented: the primary served segment is members with learning disabilities, while secondary segments include corporate CSR buyers (Malaysia Airlines, Air Asia, Klinik Loh, Spraying Systems) and schools/universities seeking awareness training. Revenue streams are diversified across social enterprise sales, membership fees, and grants, but the organization remains small (6 paid staff on firmographics) and does not publicly disclose revenue.

Name

United Voice Malaysia

Legal name

RCI LIME SDN.BHD

Website

https://unitedvoice.com.my

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

1–10 employees

Short description

United Voice Malaysia is a non-profit self-advocacy society, registered in 2005 and headquartered in Petaling Jaya, that empowers persons with learning disabilities through employment, training, and advocacy via its I'MPossible social enterprise (bakery, crafts, cafe, art gallery).

Ownership category

akta.pro rank

Product category

Disability Advocacy and Vocational Support Services

NAICS

Vocational Rehabilitation Services (624310), Vocational Rehabilitation Services (6243), Educational Support Services (611710)

SIC

Services-Social Services (8300), Services-Educational Services (8200)

akta.pro primary industry

Disability Services & Assistive Solutions (Accessibility, Assistive Tech) (BPAGALAM)

akta.pro secondary industries

Disability Services & Independent Living Support (BPAGACAG), Disability Employment & Vocational Rehabilitation (VR) Programs (EDAAAOAI)

Keywords

• Disability self-advocacy
• Vocational training services
• Social enterprise bakery
• Employment support programs
• Learning disability advocacy

Headquarters

HQ city

Petaling Jaya

HQ country

Malaysia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Social Enterprise Product Sales: United Voice operates social enterprises producing greeting cards, bookmarks, T-shirts, weaving products, key chains, cookies, and business cards. Proceeds fund employee salaries, EPF, SOSCO, and annual bonuses.
2. Membership Fees: Annual membership at RM30 per year for persons with learning disabilities aged 14 and above, providing access to social meetings, self-advocacy training, and activities.
3. Donations and Grants: Tax-exempt donations from individuals, corporations, and organizations. Supported by foundations including Yayasan Hasanah and government economic stimulus programs (PRIHATIN).

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels5 records

Core offering

United Voice Malaysia is a non-profit self-advocacy society that provides disability advocacy, self-advocacy training, and supported employment programs for persons with learning disabilities aged 14 and above. It runs the I'MPossible social enterprise portfolio — a bakery, a Saori weaving crafts studio, an art gallery, a cafe, and a mobile coffee cart — where members produce and sell products as vocational training and income generation. It also delivers awareness workshops, job coaching, and an international Erasmus+ funded STARTUP e-learning entrepreneurship course for young people with disabilities.

Product overview

United Voice Malaysia operates a multi-faceted social enterprise portfolio serving persons with learning disabilities. The core offering is the I'mPossible Project (established 2003), which provides employment through various production arms: the ImPossible Cafe for hospitality training, a Bakery producing pastries and baked goods, a Crafts Studio using Saori weaving techniques, and an Art Gallery showcasing disabled artists' work. A Coffee Cart offers mobile refreshments. All proceeds support member salaries and benefits. Additionally, the STARTUP E-learning Course provides entrepreneurship training for disabled youth through an international collaborative platform. The organization also provides advocacy training, employment support, job coaching, and counselling services for its members.

Differentiator

Problem solved

Functional benefit

Brands

• I'MPossible: Social enterprise project of United Voice that provides employment for persons with learning disabilities, producing greeting cards, bookmarks, T-shirts, weaving products, key chains, cookies, and business cards. Includes a cafe, bakery, crafts studio with SAORI weaving, and art gallery.
• I'MPossible Cafe

Products and services

• I'mPossible Project Social enterprise umbrella initiative launched in 2003 providing employment opportunities for persons with learning disabilities across bakery, crafts, art, and cafe operations. Proceeds fund salaries, SOSCO, EPF, and annual bonuses for employees with learning disabilities.
• I'mPossible Cafe

Quantifiable outcome

• 8 artists with disabilities displaying work in gallery with local and overseas art buyers
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered core and minor.

• Academy of Entrepreneurship (AKEP)coreStrategic or Co-development Partner · 1 December 2020Erasmus+ funded international collaboration partner for the STARTUP program promoting entrepreneurship among young people with disabilities. Located in Greece.
• Action (action.gr)coreStrategic or Co-development Partner · 1 December 2020Greek partner in the STARTUP program, an international collaboration funded through Erasmus+ to promote business and entrepreneurship for people with disabilities.
• Mutually Inclusive (mutuallyinclusive.co.uk)coreStrategic or Co-development Partner · 1 December 2020UK-based partner in the STARTUP program providing expertise in disability inclusion and entrepreneurship support.
• Red Incluye (redincluye.cl)coreStrategic or Co-development Partner · 1 December 2020Chilean partner in the STARTUP program, part of the international collaboration to improve vocational training for people with disabilities.
• Special Olympics SelangorcoreStrategic or Co-development PartnerUnited Voice is a member of Special Olympics Selangor, enabling members to participate in sports activities including Bocce, Bowling, and Track & Field.
• Malaysian Confederation of the Disabled (MCD)minorStrategic or Co-development PartnerUnited Voice is an associate member of MCD, collaborating with other disability groups on advocacy and awareness initiatives.
• Dignity and ServicescoreStrategic or Co-development PartnerFounding sponsor that helped form the initial Self-Advocacy Group in 1995 and co-organized the 2003 Self-Advocacy workshop. United Voice emerged from this organization's support.
• Job Coach Malaysia (jobcoachmalaysia.com)coreStrategic or Co-development PartnerProvides job matching and employment support services for United Voice members, consulting with employers and providing ongoing support during employment.

Scale indicators3 records

Recent moves11 records

Expansion highlights5 records

Regional players

• NASOM (National Autism Society of Malaysia): Malaysian non-profit serving persons with autism — one of UV's core beneficiary groups. Comparable as a disability-focused advocacy and support organization in the same geography.
• Special Olympics Malaysia: Malaysian chapter of Special Olympics serving persons with intellectual disabilities through sports. UV is a member organization of Special Olympics Selangor; shares beneficiary population but focuses on athletic rather than vocational outcomes.

Broad incumbents

• Mencap: UK's leading charity for people with learning disabilities. Larger incumbent offering advocacy, employment support, and housing; comparable model to UV but at vastly greater scale and geographic reach.
• The Arc: US national organization advocating for persons with intellectual and developmental disabilities. Comparable in advocacy and supported employment focus but operates as a federation of chapters at much larger scale.
• Inclusion International: Global federation advocating for persons with intellectual disabilities. UV partners with this network via STARTUP; comparable in self-advocacy mission but operates as a global umbrella rather than direct service provider.

Direct peers

• Job Coach Malaysia: Malaysian job-matching and employment support provider for persons with disabilities. Active UV partner; comparable in providing vocational rehabilitation and supported employment services in the same geography.
• Best Buddies International: Global non-profit creating opportunities for people with intellectual and developmental disabilities through friendship, employment, and leadership programs — closely aligned with UV's self-advocacy and integrated employment model.
• Down Syndrome Association of Malaysia: Malaysian non-profit serving persons with Down Syndrome and their families — a core sub-population of UV's membership. Operates similar advocacy, training, and family support programs.
• Dignity and Services: Malaysian NGO that advocates for persons with learning disabilities and was the founding sponsor of United Voice. Highly comparable as a peer-led disability advocacy organization in the same geography and beneficiary population.

Others

• Malaysian Confederation of the Disabled (MCD): Umbrella organization of disability groups in Malaysia. UV is an associate member; comparable as a peer ecosystem body but broader in scope across all disability categories.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/unitedvoicemalaysia
• Instagraminstagram.com/unitedvoice_malaysia
• LinkedInlinkedin.com/company/unitedvoicemy

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about United Voice Malaysia