Uplink Connected Solutions

What Uplink Connected Solutions does

Uplink's revenue model combines managed services (per-seat, hourly, or per-transaction BPO contracts), professional services-style dedicated virtual assistant staffing, and recurring technology-solution add-ons. Pricing is quote-based and not publicly disclosed, with multi-year contracts. The firm has approximately 17 employees, no disclosed external funding, and no parent company; Alvaro Rivera is identified as the primary executive contact. Marketing is content-led (blog, case studies, social) supplemented by direct outreach, and distribution is exclusively direct enterprise and mid-market sales with no channel partner or marketplace presence.

Name

Uplink Connected Solutions

Legal name

Uplink Group LLC

Website

https://uplinkbpo.com

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Uplink Connected Solutions (UpLink BPO) is a privately held, Miami-based call center and BPO provider delivering outsourced customer support, sales, virtual assistants, and back-office services across healthcare, real estate, home improvement, fintech, and insurance verticals.

Ownership category

akta.pro rank

Product category

Call Center & BPO Services

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Services-Management Services (8741)

akta.pro primary industry

General Customer Service (Order/Account/Inquiries) (BPAAABAA)

akta.pro secondary industries

Sales Support & Customer Retention (Upsell, Win-back, Loyalty) (BPAAABAB), Business Process-Aligned IT Outsourcing (ITO + BPO Integrated) (BPAEAMAJ)

Keywords

• Outsourced call center
• Business process outsourcing
• Virtual assistant services
• Customer support outsourcing
• Back office outsourcing

Headquarters

HQ city

Miami

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Outsourced Call Center Services: Full-service BPO engagement delivering customer support, sales, appointment scheduling, and back-office operations. Revenue is generated through contracted outsourcing agreements, typically billed on a per-seat, hourly, or per-transaction basis depending on service type and volume. The model follows a managed services structure where UpLink provides trained agents, technology infrastructure, and operational management.
2. Virtual Assistant Services: Dedicated virtual assistant staffing for healthcare, real estate, and business professionals. Billed as recurring service fees based on agent hours or fixed monthly arrangements for dedicated resources.
3. Technology Solutions Add-ons: Additional fees for technology solutions including speech analytics, workforce management tools, QA platforms, and process automation capabilities offered as integrated or standalone services.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

Uplink Connected Solutions (operating as UpLink BPO) provides outsourced call center and business process outsourcing services to businesses across multiple verticals including home improvement, real estate, healthcare, fintech, and financial services/insurance. Its core offerings span appointment scheduling, outbound sales, customer service, virtual assistants, back-office operations, and AI voice bot services, supported by technology solutions including speech analytics, workforce management, quality assurance, and process automation. The company delivers these services through trained bilingual agents and a cloud-based omnichannel platform.

Product overview

Uplink Connected Solutions (Uplink BPO) is a Business Process Outsourcing (BPO) company offering a comprehensive suite of call center and back-office services. The core offering consists of six main service pillars: Appointment Scheduling, Outbound Sales, Customer Service, Virtual Assistants, Back Office, and AI Voice Bot. These services are enhanced by four technology solutions: Speech Analytics, Workforce Management, Quality Assurance, and Process Automation. The company delivers both generalized BPO services and industry-specific vertical solutions for Healthcare (including HIPAA-compliant virtual assistants), Fintech/Trust & Safety, Financial Services & Insurance, Home Improvements, Real Estate, and Health & Wellness. The portfolio operates as a platform-based model where technology enablers (workforce management, QA, speech analytics, process automation) support the human-delivered service modules across all industry verticals.

Differentiator

Problem solved

Functional benefit

Products and services

• Appointment Scheduling Outsourced appointment scheduling service that handles booking, rescheduling, and calendar management for businesses across various industries.
• Outbound Sales Telemarketing and outbound sales services including cold calling, lead qualification, appointment setting, and sales campaign management.
• Customer Service Inbound customer support services handling inquiries, complaints, and customer communications across multiple channels.
• Virtual Assistants Remote virtual assistant services for administrative support, scheduling, data entry, and industry-specific tasks including healthcare documentation.
• Back Office Non-core business process outsourcing including data entry, order processing, billing, AP/AR processing, and document management.
• AI Voice Bot Artificial intelligence-powered voice bot for automated inbound call handling, providing 24/7 customer interaction support with natural language processing capabilities.
• Speech Analytics Call center analytics technology that analyzes recorded calls for quality assurance, agent performance monitoring, and customer interaction insights.
• Workforce Management Workforce management technology for scheduling, forecasting, adherence tracking, and optimizing call center staffing levels.
• Quality Assurance QA technology solutions for monitoring, evaluating, and improving customer service quality through call scoring and performance metrics.
• Process Automation Business process automation solutions for streamlining repetitive tasks, workflows, and operational efficiency improvements.
• Managed Helpdesk Services IT helpdesk outsourcing with SLA-backed support, ticket triage, self-service portal enablement, and knowledge base management.
• Contact Center Training Design Training program design for contact center agents including product knowledge modules, soft skills development, and sales script training.
• HIPAA-Compliant Virtual Assistant for Healthcare Specialized virtual assistant solution for healthcare professionals, trained in medical scheduling, HIPAA compliance, and patient communication protocols.
• Fintech Call Center Services Specialized customer support and back-office outsourcing for fintech companies, including trust and safety operations, fraud prevention, and compliance-sensitive workflows.
• Financial Services & Insurance BPO Outsourced call center and back-office services for financial services and insurance companies, covering policy renewals, claims processing, and compliance-sensitive operations.
• Home Improvements Outsourcing Industry-specific outsourcing for home improvement businesses, including estimate bookings, lead intake, warranty claims, and project update communications.
• Real Estate Outsourcing Call center and support services tailored for real estate professionals, including lead qualification, showing scheduling, and CRM management.
• Health and Wellness Outsourcing Specialized BPO services for health and wellness businesses, supporting patient communications and administrative tasks.

Quantifiable outcome

• 40% increase in patient engagement through streamlined communication and reduced missed appointments
• +2 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability2 records

Feature6 records

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Market position

Strengths4 records

Competitive moat2 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/profile.php
• LinkedInlinkedin.com/company/uplinkbpo
• Instagraminstagram.com/uplink_bpo

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Uplink Connected Solutions