What UHUK does

UHUK (Urgent Health UK) is a UK-based non-profit membership federation founded in 2008, representing 22 social enterprise urgent and integrated care providers plus 2 associate members. Headquartered in Exeter with a central team of approximately 10 employees, UHUK acts as the collective voice and professional body for member organizations that together deliver NHS 111, Clinical Assessment Services (CAS), GP Out-of-Hours, Urgent Treatment Centres (UTCs), A&E triage and streaming, virtual wards, community diagnostics, and palliative care services across England, Wales, and Northern Ireland. Collectively, UHUK members cover approximately 64-70% of the UK population, handle over 1 million NHS 111 and out-of-hours calls monthly, deliver 14+ million patient consultations annually, and serve 12+ million patients each year.

The federation's underlying technology layer is delivered through its members rather than centrally. Member organizations operate digital-first urgent care platforms with same-day and next-day access, AI-assisted triage systems (currently in pilot), virtual-physical hybrid care models that embed NHS 111 online into urgent care appointment systems, and digital interoperability for seamless patient flow across NHS 111, CAS, UTCs, and neighbourhood teams. Technology partnerships with OneAdvanced (strategic partner), CLEO Systems, PACO/Blinx Healthcare (via Primary Care 24), Credentially, and Hallam Medical provide the digital infrastructure backbone. Members are linked into community diagnostics, virtual wards, and mental health response services for neighbourhood-level integrated care.

UHUK operates as a membership-funded non-profit accredited with the Social Enterprise Mark. Revenue comes from membership dues of its 22 member organizations; the federation does not directly deliver clinical services. Its go-to-market focuses on member engagement (annual CEO Workshop, annual conference, awards program), advocacy with NHS England, DHSC, and ICS leaders, and convening technology partners to accelerate member-level digital transformation. Under CEO Conor Burke (appointed October 2021), UHUK has positioned itself around the NHS neighbourhood health agenda and is pursuing the Awards Trust Mark Outstanding certification (valid June 2026–June 2027) to reinforce institutional credibility.

Name

UHUK

Legal name

Urgent Health UK Limited

Website

https://urgenthealthuk.com

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

UHUK is a UK non-profit membership federation founded in 2008, representing 22 social enterprise urgent and integrated care providers that collectively deliver NHS 111, urgent treatment centres, GP out-of-hours, virtual wards, and community diagnostics across two-thirds of the UK population.

Ownership category

akta.pro rank

Product category

Integrated Urgent Healthcare Services

NAICS

Home Health Care Services (621610), General Medical and Surgical Hospitals (6221), Offices of All Other Health Practitioners (62139)

SIC

Services-Health Services (8000), Services-Home Health Care Services (8082), Services-General Medical & Surgical Hospitals, Nec (8062)

akta.pro primary industry

24/7 On-Demand Urgent Care Virtual Visit Platforms (HLALAJAA)

akta.pro secondary industries

Virtual Specialty Care Platforms (tele-stroke, tele-ICU, tele-derm, tele-cardiology) (HLALABAD), Hospital-Operated Urgent Care Centers (HLAFADAC), Hospital-at-Home / Acute Care at Home Programs (HLAFAEAH), Primary Care & General Medicine Virtual Care (HLALAAAA)

Keywords

• Urgent healthcare services
• NHS 111 providers
• Social enterprise healthcare
• Out-of-hours primary care
• Integrated urgent care

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales

Distribution channels3 records

Marketing channels6 records

Core offering

Urgent Health UK (UHUK) is a membership federation of social enterprise urgent and integrated care providers delivering NHS-commissioned urgent care services such as NHS 111, Clinical Assessment Services (CAS), GP Out of Hours, Urgent Treatment Centres (UTCs), and Virtual Wards across the United Kingdom. The organisation collectively represents 22+ member organisations covering approximately 65% of the UK population and handling over 14 million patient consultations annually.

Product overview

UHUK is a membership federation of social enterprise urgent and integrated care providers covering approximately two-thirds of the UK population. The organization does not offer a single unified product but rather represents a collective of member organizations delivering a portfolio of NHS services including NHS 111, Clinical Assessment Services (CAS), GP Out of Hours (OOH), Urgent Treatment Centres (UTCs), Virtual Wards, A&E triage and streaming, Extended Access Services, Community Diagnostics, and Palliative Care Services. These services are delivered by 22 member organizations operating across multiple regions, all following social enterprise principles where surpluses are reinvested into services.

Differentiator

Problem solved

Functional benefit

Products and services

• UHUK Membership Federation
• NHS 111 Service Delivery
• Clinical Assessment Service (CAS)
• GP Out of Hours
• Urgent Treatment Centres (UTCs)
• Virtual Wards

Quantifiable outcome

• 1+ million calls handled monthly by out-of-hours and 111 services
• +3 more outcomes

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• CLEO SystemscoreTechnology or IntegrationCLEO Systems is an associate partner of UHUK and a subsidiary of IC24. They are leading digital transformation in urgent, emergency and outpatient care through the development of innovative clinical systems for use within the NHS.
• OneAdvancedcoreTechnology or IntegrationStrategic partner of UHUK providing technology solutions. Sponsors UHUK Awards in the Innovation in Action category. Contributed to UHUK CEO Workshop as strategic partner.
• Primary Care 24 / PACO Software (Blinx Healthcare)coreTechnology or IntegrationPrimary Care 24 (PC24) is a UHUK member and also an associate partner. Together with Blinx Healthcare, they offer PACO - a fully cloud-based, end-to-end Global Health Record (GHR). PC24 is the headline VIP Sponsor for UHUK events.
• ASW AssuranceminorOthersAffiliate partner of UHUK providing assurance and audit services.
• Social Enterprise UKcoreStrategic or Co-development PartnerUHUK is a member of Social Enterprise UK, the leading membership body for social enterprises in the UK. UHUK holds the Social Enterprise Mark accreditation.
• University of the Sunshine Coast, Queensland, AustraliaminorStrategic or Co-development PartnerJohn Adie, Professor of Urgent Care at the University of the Sunshine Coast, Queensland, Australia provided an international perspective at the UHUK CEO Workshop, sharing Australia's experience of developing urgent care.
• NHS 10-Year Plan PartnerscoreStrategic or Co-development PartnerUHUK and its members work in partnership with national and local NHS leaders including NHS England, DHSC, and ICS leaders to drive innovation, integration, and sustainability across urgent and primary care systems.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Practice Plus Group: Operates Urgent Treatment Centres, NHS 111, GP services, and integrated urgent care across England. Comparable to UHUK members in delivering NHS-commissioned urgent care and out-of-hours primary care at scale.
• DHU Health Care: Not-for-profit social enterprise providing NHS 111, urgent care, and GP out-of-hours services across the East Midlands. Comparable to UHUK members as a social-enterprise urgent care provider operating NHS-commissioned services.
• Totally plc: UK provider of urgent care, NHS 111, and GP out-of-hours services through subsidiaries such as Vocare and Greenbrook Healthcare. Directly comparable as a national federation of urgent care service operators delivering NHS-commissioned services across multiple regions.
• HUC (Herts Urgent Care): Social enterprise providing NHS 111, GP out-of-hours, and urgent care services across Hertfordshire and West Essex. Comparable as a social-enterprise urgent care operator delivering integrated NHS services.
• LCW (London Central & West): Not-for-profit social enterprise providing urgent care, GP out-of-hours, and NHS 111 services in London. Comparable as a UHUK member and peer social-enterprise urgent care provider.

Emerging players

• Babylon Health (eMed): Digital-first telehealth provider offering AI-powered triage and virtual consultations. Comparable to UHUK's digital triage and NHS 111 online offerings as an emerging technology-driven player in urgent care.

Broad incumbents

• NHS England (Integrated Urgent Care): National body that commissions and sets policy for NHS 111, CAS, UTCs, and integrated urgent care. Comparable as the principal customer/commissioner and policy setter for UHUK members' services.
• Care UK (now part of Totally plc group): Operates NHS urgent care, GP services, and treatment centres. Comparable to UHUK members as a national urgent care provider, though now operating under broader corporate ownership.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/urgenthealthuk
• LinkedInlinkedin.com/company/urgent-health-uk-limited

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about UHUK