Name

Gemeente Venlo

Legal name

Gemeente Venlo

Website

https://venlo.nl

Company type

Public

Founded year

2014

Operating status

Operating

Headcount range

1,001–5,000 employees

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Public Administration (92), Administration of Housing Programs, Urban Planning, and Community Development (9251)

SIC

Refuse Systems (4953), Services-Social Services (8300)

akta.pro primary industry

Government Digital Service & eGovernment (Service Delivery, IDs, Portals) (BPAIAAAE)

Keywords

• Municipal administration services
• Civil registry services
• Waste management services
• Building permit administration
• Social welfare services

Headquarters

HQ city

Venlo

HQ country

Netherlands

HQ region

Europe

Offices10 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Municipal Taxes: Revenue from local taxes including Onroerendezaakbelasting (OZB) and WOZ valuations collected from property owners
2. Service Fees: Fees for various municipal services including passport/ID applications, parking permits, waste collection, building permits, and civil registry documents
3. Government Subsidies and Grants: Funding from national government and provincial authorities for public services and infrastructure projects
4. Waste Management Fees: Charges for waste collection services, milieustraat (environmental station) usage, and disposal of various waste types including grofvuil, mattresses, and construction debris

Pricing tiers

Distribution channels5 records

Marketing channels7 records

Core offering

Gemeente Venlo is the municipal government of Venlo, Netherlands, delivering statutory public services to residents and businesses. Core offerings include civil registry and identity documents (passports, ID cards, driver's licenses), building and environmental permits via the Omgevingsloket, waste collection and the Milieustraat disposal facility, social welfare (Wmo, Jeugdwet, bijstand), and citizen reporting of public-space issues. Services are delivered through a unified digital portal (venlo.nl), the Afvalapp mobile application, physical service points (Stadskantoor, neighborhood information points), and integration with national identity systems (DigiD, e-Herkenning).

Product overview

Gemeente Venlo operates as a digital-first municipal government providing services through its unified website portal (venlo.nl) and supporting mobile and physical channels. The core offering is the venlo.nl website, which serves as the central hub for all municipal services including waste management (with dedicated Afvalapp), identity documents, permits, and social services. The municipality delivers services through a multi-channel approach combining its digital portal with physical locations (Stadskantoor, Milieustraat, Informate- en Adviespunten, and Huizen van de Wijk community centers). Supporting digital infrastructure includes Bastion365 for secure email communication, Zaaksysteem for case management, Mijn Sociaal Domein for social services access, and integration with national systems like DigiD and e-Herkenning for identity verification. Key service domains span waste collection, permits and construction, social welfare, youth services, healthcare support, and general citizen affairs.

Differentiator

Problem solved

Functional benefit

Brands

• Afvalapp: Mobile application for waste management — allows residents to view collection calendars, receive reminders, locate containers, and submit waste-related requests for Gemeente Venlo.
• Mijn Sociaal Domein
• Bastion365

Products and services

• Afvalapp (Waste App) Mobile application for residents of Gemeente Venlo that provides personalized waste collection calendars, pickup reminders, underground container locations, and waste-related request submissions. Available on iOS and Android via the Ximmio platform.
• Passport and ID Card Services Application, renewal, and replacement services for Dutch passports (including business and second passports) and identity cards (ID-kaart), with appointment scheduling and document pickup for residents of Gemeente Venlo.
• Milieustraat (Environmental Station) Physical municipal waste facility where residents can dispose of sorted household waste, hazardous materials, construction debris, garden waste, mattresses, and tires, with unit-based fees varying by waste type (e.g., €7.50 per 0.5 m³ for bulk waste; car tires with rim €5 each).
• Melden (Citizen Reporting System) Digital reporting service that allows residents to report public-space issues such as loose paving tiles, broken streetlights, blocked sewers, fallen trees, pests, waste dumping, vandalism, and greenery maintenance, via the BuitenBeter citizen reporting application.
• Omgevingsloket (Environment Portal for Permits) Digital portal operated under the Dutch Omgevingswet (Environment Act) where residents and businesses can submit building permit applications, demolition notifications, environmental permits, and other construction-related applications. Fees are governed by the legesverordening (municipal fee ordinance).
• Gemeentearchief Venlo (Municipal Archive) Municipal archive service that collects, manages, and provides access to historical records of the city and its residents, both physically at the archive location and online through the AtlantIS archive management system for document research and reservations.
• Stadskantoor (City Office) Main physical municipal service center at Hanzeplaats 1, 5912 AT Venlo, offering in-person services including birth declarations, death reports, identity document pickup, civil registry services, and general inquiries, with appointment booking or walk-in availability.

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

Feature4 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• ICT NMLcoreTechnology or IntegrationCooperative partnership for IT infrastructure and security. ICT NML handles vulnerability reports and Coordinated Vulnerability Disclosure (CVD) for the municipality's systems. The municipality's security.txt page links to ICT NML's security page.
• Informatiebeveiligingsdienst (IBD)coreStrategic or Co-development PartnerInformation Security Service for municipalities provides guidance on Coordinated Vulnerability Disclosure and shares best practices across Dutch municipalities. All vulnerability reports are shared with IBD.
• Bastion365coreTechnology or IntegrationSecure email platform provider enabling encrypted communication and file exchange for confidential municipal documents and citizen communications.
• COA (Centraal Orgaan opvang asielzoekers)minorStrategic or Co-development PartnerCentral Agency for the Reception of Asylum Seekers partnered with municipality for asylum seeker center at former Klooster Bethanië (up to 600 places including 50 unaccompanied minors).
• Waterschap LimburgminorStrategic or Co-development PartnerWater board partnership for dyke reinforcement projects along the Maas river in collaboration with Rijkswaterstaat and Province.
• RijkswaterstaatminorStrategic or Co-development PartnerNational water management authority partnered for dyke reinforcement and flood protection infrastructure projects.
• BuurtkrachtVenlominorStrategic or Co-development PartnerLocal community organization providing social raadsleden (social advisors) and administrative assistance for residents facing financial or personal challenges.
• MEE De Meent GroepminorStrategic or Co-development PartnerIndependent client support organization providing free support for questions about housing, youth care, Wmo assistance, transport, education, employment, and debts.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Gemeente Groningen: Northern Dutch municipality with the same legal mandate and digital service approach; serves as a useful peer for benchmarking digital service delivery in the Netherlands.
• Gemeente Tilburg: Mid-sized Brabant municipality with a comparable population, digital service portal, and full municipal mandate (identity, permits, waste, social services).
• Gemeente Arnhem: Mid-sized Dutch municipality delivering an essentially identical portfolio of resident services (identity, permits, waste, social welfare) via a municipal portal.
• Gemeente Utrecht: Another major Dutch municipality with the same legal mandate and digital service model (portal, DigiD integration, permits, waste, social domain). Comparable in operating model and citizen-facing technology.
• Gemeente Breda: Comparable-sized municipality operating the same range of municipal services through an integrated digital portal; directly comparable in service scope and target population.
• Gemeente Rotterdam: Large Dutch municipality operating a near-identical service portfolio (civil registry, permits, waste, social domain) with a comparable digital portal structure; one of the most directly comparable Dutch municipalities.
• Gemeente Maastricht: Limburg-based municipality directly comparable by geography and population tier; provides the same suite of identity, permit, waste, and social services through a digital portal and physical Stadskantoor.
• Gemeente Eindhoven: Mid-sized Brabant municipality with a comparable service mandate, digital portal, and economic-development focus. Closely mirrors Venlo's mix of resident services and business-facing support.

Broad incumbents

• Gemeente Den Haag: Large Dutch municipality offering the same eGovernment and citizen-services portfolio at scale, including international-worker services similar to Venlo's international segment.
• Gemeente Amsterdam: Largest Dutch municipality. Same eGovernment service model (DigiD-based portal, identity documents, permits, waste, social welfare) delivered at much larger scale, making it the obvious broad incumbent peer for municipal service delivery.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/gemeentevenlo
• YouTubeyoutube.com//user/DeGemeenteVenlo
• Facebookfacebook.com/Gemeente.Venlo
• LinkedInlinkedin.com/company/gemeente-venlo
• Instagraminstagram.com/gemeentevenlo

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeente Venlo