Vetalia

What Vetalia does

Vetalia is a Paris-based, direct-to-consumer veterinary emergency service that dispatches licensed veterinarians to pet owners' homes across the Île-de-France region. Founded circa 2013 by veterinarians Christophe Le Dref and Samuel Bernard, the company operates a 24/7 phone hotline (01 40 40 01 02) staffed by trained emergency regulators who triage incoming calls and, when warranted, send an on-call vet to the client's residence. Coverage spans nine administrative departments — Paris (75), Seine-et-Marne (77), Yvelines (78), Essonne (91), Hauts-de-Seine (92), Seine-Saint-Denis (93), Val-de-Marne (94), Val-d'Oise (95), and Oise (60) — and the company reports an average response time of less than one hour, with more than 4,000 emergency interventions performed annually.

The service portfolio centers on urgent home veterinary consultations, with tiered time-of-day pricing (€51 weekday day; €70 evenings, weekends, and public holidays; €107 overnight) plus additional charges for travel and any medications or treatment administered. Adjacent offerings include at-home euthanasia for dogs, cats, and NAC (exotic) pets, telephone advisory triage, and a content-marketing blog authored by Vetalia veterinarians. After each intervention, a medical report is shared with the pet's regular veterinarian for continuity of care. The underlying technology is fundamentally human-capital-driven — licensed vets, telephone triage, and home-visit logistics — with no disclosed software platform, app, or AI components; customer acquisition relies on Google reviews (4.7/5 from 847 reviews), an organic social presence (Facebook, YouTube, Instagram), and recurring media appearances by Vetalia staff on TV and radio pet-health programs.

The business model is straightforward transactional services revenue: pay-per-intervention consultation fees billed to individual pet owners, with optional credit-card installment payment. Vetalia is privately held, founder-owned (no institutional funding or parent company disclosed), and operates with approximately 10 employees, the bulk of whom appear to be on-call veterinarians. Geographic expansion within Île-de-France is signaled by department- and city-specific landing pages, while the broader French pet-care market represents a long-term adjacent opportunity that the company has not yet entered.

Name

Vetalia

Legal name

Vetalia

Website

https://vetalia.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

1–10 employees

Short description

Vetalia is a Paris-based, direct-to-consumer veterinary emergency service that dispatches licensed veterinarians to pet owners' homes 24/7 across nine Île-de-France departments, performing 4,000+ interventions per year with sub-one-hour response times.

Ownership category

akta.pro rank

Product category

Veterinary Emergency Services

NAICS

Veterinary Services (54194)

SIC

Services-Health Services (8000)

akta.pro primary industry

Mobile & House-Call Veterinary Services (HLAMAAAF)

akta.pro secondary industries

Veterinary Emergency & Critical Care Hospitals (HLAMACAA), Urgent Care Veterinary Clinics (Non-ER) (HLAMAAAD)

Keywords

• Emergency veterinary services
• Home veterinary visits
• Pet emergency care
• On-call veterinarian
• At-home pet euthanasia

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Home veterinary consultation fees: Revenue generated from consultation fees for emergency veterinary home visits. Pricing varies by time slot (weekday, weekend/holiday, night rates). Additional charges apply for travel/displacement and any medications or treatments administered.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

Vetalia delivers 24/7 emergency veterinary care by dispatching licensed veterinarians to pet owners' homes across Paris and the Île-de-France region (departments 75, 77, 78, 91, 92, 93, 94, 95, and 60). Service is initiated via a 24/7 phone hotline (01 40 40 01 02) where trained emergency regulators triage calls, and a veterinarian is dispatched to the home with an average response time of under one hour. The offering also includes at-home euthanasia, telephone veterinary advice, and post-intervention medical reports sent to the pet's regular veterinarian to ensure continuity of care.

Product overview

Vetalia operates as a home-based emergency veterinary service provider serving Paris and the greater Île-de-France region. The core offering is a 24/7 urgent veterinary care service that dispatches on-call veterinarians to clients' homes within approximately one hour. The service portfolio includes emergency consultations, at-home euthanasia, overnight and holiday coverage, and telephone advisory services. A complementary veterinary health blog provides educational content on pet diseases and symptoms. The company has a team of approximately 10 veterinarians including co-founders Christophe Le Dref and Samuel Bernard.

Differentiator

Problem solved

Functional benefit

Products and services

• Urgences Vétérinaires à Domicile (Home Veterinary Emergency Service) 24/7 emergency veterinary care delivered to the pet owner's home in Paris and throughout Île-de-France (departments 75, 77, 78, 91, 92, 93, 94, 95, 60). A licensed veterinarian is dispatched after phone triage, with an average response time of under one hour. The service covers dogs, cats, and exotic pets (NAC) and includes emergency consultation, on-site treatment, and a post-intervention medical report sent to the pet's regular veterinarian for continuity of care. For individual pet owners seeking urgent care outside clinic hours or who prefer at-home treatment.
• Euthanasie à Domicile (At-Home Pet Euthanasia) Compassionate end-of-life veterinary service performed at the pet owner's home for dogs, cats, and NAC (exotic pets). Allows the animal to pass in a familiar environment, reducing stress for both pet and owner. Delivered by Vetalia's emergency veterinary team across the Île-de-France service area.
• Conseil Téléphonique Vétérinaire (Telephone Veterinary Advice) 24/7 telephone advisory service where trained emergency regulators assess the pet owner's situation and provide guidance on appropriate next steps, available by calling 01 40 40 01 02. Used by pet owners to triage an emergency, determine whether a home visit is required, and receive interim care instructions while a veterinarian is en route.

Quantifiable outcome

• 4,000+ emergency interventions per year
• +2 more outcomes

Named customers7 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators4 records

Recent moves5 records

Expansion highlights3 records

Others

• Rover: Global pet care marketplace for sitting, walking, and boarding. Not a direct competitor but adjacent in the urban pet care ecosystem — useful for understanding how pet owners discover and pay for non-clinical pet services.

Emerging players

• FirstVet: European telehealth-first veterinary service offering video consultations and triage, with on-demand referrals. Comparable in addressing after-hours pet care access; partial overlap with Vetalia's telephone advisory and emergency intake.
• Wizzvet: French veterinary telemedicine and triage platform connecting pet owners with vets remotely. Overlaps with Vetalia's 24/7 telephone advice component and represents a digital-channel adjacent competitor.
• Vetster: Online veterinary telehealth platform offering on-demand video consultations. Compares as an emerging digital-first alternative that competes for after-hours pet owner attention, though it does not provide in-home emergency intervention.

Broad incumbents

• Banfield Pet Hospital: Large US-based veterinary hospital chain (owned by Mars) offering preventive and emergency pet care. Comparable only in clinical scope, not in home-visit model; useful as a benchmark for scaling veterinary service operations.
• IVC Evidensia: One of Europe's largest veterinary care networks with hundreds of clinics across France and beyond. Indirect competitor via clinical capacity and emergency coverage; could credibly launch mobile emergency services to compete.
• Anicura: Large European veterinary care group operating hospitals and clinics across multiple countries including France. Relevant as a broad incumbent in companion animal clinical services that could expand into mobile emergency care.

Direct peers

• Vétérinaires 2 Toute Urgence (V2TU): France-based home-visit emergency veterinary service operating in Paris/Île-de-France among other regions. Directly comparable business model: phone triage, home dispatch, 24/7 emergency care for companion animals.
• Vétoadom: French mobile veterinary home-visit service providing consultations at owners' homes. Comparable on the mobile/house-call dimension though not exclusively emergency-focused.
• SOS Vétérinaires: Major French network of emergency veterinary clinics and on-call services covering multiple cities. Closest direct competitor to Vetalia, providing emergency veterinary care in similar after-hours model; overlaps with Vetalia on home-visit and dispatch in some regions.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks1 record

Key highlights1 record

Customer concentration

• YouTubeyoutube.com/user/Vetalia75
• Facebookfacebook.com/vetalia.veterinaires
• Instagraminstagram.com/vetalia.veterinaires
• LinkedInlinkedin.com/company/vetalia

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Vetalia