VGZ Zorgkantoor

What VGZ Zorgkantoor does

VGZ Zorgkantoor is a Dutch government-mandated regional care office (zorgkantoor) that administers the Wet langdurige zorg (Wlz, Long-term Care Act) across seven designated regions in the Netherlands: Midden-Brabant, Noordoost-Brabant, Nijmegen, Noord- en Midden-Limburg, Midden-Holland, Waardenland, and Noord-Holland Noord. Founded in 1998 and headquartered in Eindhoven, the organization operates as part of Coöperatie VGZ, a Dutch healthcare cooperative, and serves all individuals holding a valid Wlz indication within these regions regardless of their health insurance provider. It holds a statutory monopoly for Wlz administration in its regions under the regulatory oversight of the Nederlandse Zorgautoriteit (NZa), making it functionally a public administrative body rather than a commercial enterprise.

The organization delivers its mandate through two primary care-provision channels: Zorg in Natura (ZIN), in which it contracts and pays healthcare providers directly on behalf of clients, and Persoonsgebonden Budget (PGB), in which clients self-manage care budgets via the SVB PGB Portaal. Delivery forms include institutional care, Volledig Pakket Thuis (VPT) for comprehensive home care, and Modulair Pakket Thuis (MPT) for modular home care. Its digital infrastructure consists of the Zorgatlas provider directory, the MijnVGZzorgkantoor client portal, and the PGB Portaal, supplemented by a customer panel, thematic webinars, and the Kennisloket Thuis in Blijvende Zorg advisory service.

VGZ Zorgkantoor does not generate revenue in the commercial sense; it is funded through government budget allocations for Wlz administration, with clients paying a statutory personal contribution (eigen bijdrage) collected separately by the Centraal Administratie Kantoor (CAK). Indications are issued by the independent CIZ, and PGB payment processing is handled by SVB. The entity has 182 employees, no disclosed funding rounds, no M&A activity, no parent company outside its own cooperative structure, and no public listing. Its strategic posture is defined entirely by its regulatory mandate rather than market competition.

Name

VGZ Zorgkantoor

Legal name

Coöperatie VGZ

Website

https://vgz-zorgkantoren.nl

Company type

Private

Operating status

Operating

Short description

VGZ Zorgkantoor is a Dutch government-mandated care office that administers the Wet langdurige zorg (Wlz) across 7 regions on behalf of the Dutch government. Part of Coöperatie VGZ, it serves all Wlz-eligible residents in its regions through Zorg in Natura and Persoonsgebonden Budget delivery models.

Ownership category

akta.pro rank

Product category

Long-term care administration

NAICS

Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292)

SIC

Hospital & Medical Service Plans (6324), Services-Management Services (8741)

akta.pro primary industry

Care Management & Population Health Program Administration (HLAEALAG)

akta.pro secondary industry

Comprehensive Geriatric Assessment & Care Planning (HSABAIAA)

Keywords

• Long-term care administration
• Care office services
• Personal care budgets
• Healthcare funding management
• Elderly care services

Headquarters

HQ city

Eindhoven

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Wlz Administration Services: VGZ Zorgkantoor executes the Wet langdurige zorg (Wlz) on behalf of the government. They do not generate revenue in the commercial sense but manage healthcare budget allocations from the government to contracted healthcare providers. Their funding comes from government sources allocated for administering long-term care in their 7 regions.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

VGZ Zorgkantoor is a government-mandated regional care office that administers the Dutch Wet langdurige zorg (Wlz) across 7 designated regions. It arranges long-term care for individuals with a Wlz indication through two delivery models: Zorg in Natura (contracted providers paid directly) and Persoonsgebonden Budget (client-managed budgets via SVB). It also provides digital tools including the Zorgatlas provider directory, MijnVGZzorgkantoor client portal, and PGB Portaal for budget administration.

Product overview

VGZ Zorgkantoor is a care office that administers long-term care (Wet langdurige zorg - Wlz) across 7 regions in the Netherlands. The organization offers two primary care delivery models: Zorg in natura (ZIN), where the care office contracts and pays providers directly, and Persoonsgebonden budget (PGB), where clients self-manage their care budgets. Within these core offerings, clients can choose from various delivery forms including Volledig Pakket Thuis (VPT) for complete home care packages and Modulair Pakket Thuis (MPT) for modular home care. The organization provides digital tools including the Zorgatlas for finding care providers, MijnVGZzorgkantoor client portal, and the PGB Portaal for budget management. Additional services include the Kennisloket Thuis in Blijvende Zorg for care planning advice and the mandatory Bewust-keuzegesprek for PGB suitability assessment.

Differentiator

Problem solved

Functional benefit

Products and services

• Kennisloket Thuis in Blijvende Zorg Knowledge center providing free advice on current and future elderly care options, helping clients plan for future care needs.
• Zorg in Natura (ZIN) Care provided through contracted healthcare providers where VGZ Zorgkantoor arranges and pays providers directly on behalf of Wlz-indicated clients. Includes care at home (VPT, MPT) or in care institutions.
• Persoonsgebonden Budget (PGB) Personal budget allowing Wlz-indicated clients to arrange and manage their own long-term care by selecting and paying care providers themselves through the SVB PGB Portaal.
• Modulair Pakket Thuis (MPT) Modular home care package under ZIN where clients receive care from one or multiple providers and select which care modules from which providers.
• Volledig Pakket Thuis (VPT) Complete home care package where one care provider delivers nearly all care that would be provided in an institution, including meals, household help, and day care.
• Zorgatlas Online portal for finding and comparing contracted healthcare providers across all care sectors in the Wlz region.
• MijnVGZzorgkantoor Client portal for managing long-term care matters, submitting documents, and accessing personal information.
• PGB Portaal Digital portal for PGB holders to create care contracts, submit declarations, and manage payments to care providers through the SVB.
• Bewust-keuzegesprek Mandatory awareness choice interview to assess whether personal budget management is suitable for the PGB applicant.

Quantifiable outcome

• Clients receive comprehensive care matching their needs through either contracted providers (ZIN) or personal budgets (PGB)

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered core.

• Nederlandse Zorgautoriteit (NZa)coreOthersThe NZa (Dutch Healthcare Authority) is the regulatory body that monitors whether VGZ Zorgkantoor properly executes the Wet langdurige zorg. This is a government oversight relationship.
• Centraal Administratie Kantoor (CAK)coreOthersCAK calculates and collects the personal contribution (eigen bijdrage) from clients receiving long-term care. They send the monthly bills to clients and handle payments.
• Sociale Verzekeringsbank (SVB)coreOthersSVB manages PGB payments on behalf of VGZ Zorgkantoor. They handle salary administration for care providers and process declarations submitted through the PGB Portaal.
• Centrum Indicatiestelling Zorg (CIZ)coreOthersCIZ is an independent organization that assesses whether individuals qualify for long-term care (Wlz indication). VGZ Zorgkantoor then executes the care for those who receive an indication.
• Contracted Healthcare Providers (zorgaanbieders)coreChannel Partner/ Reseller/ DistributorVGZ Zorgkantoor makes contractual arrangements with healthcare providers (care institutions and home care providers) for delivering long-term care services. These providers are listed in the Zorgatlas.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Zilveren Kruis Zorgkantoor: Operates as another regional zorgkantoor administering the Wet langdurige zorg on behalf of the Dutch government under the Achmea group. Directly comparable as a peer care office executing the same Wlz mandate in different designated regions.
• CZ Zorgkantoor: Regional zorgkantoor affiliated with CZ healthcare group, administering Wlz long-term care across multiple Dutch regions. Directly comparable in mandate, structure, and service offerings to VGZ Zorgkantoor.
• Menzis Zorgkantoor: Care office operated by Menzis cooperative that executes the Wet langdurige zorg in its assigned Dutch regions. Functions as a direct peer with the same statutory mandate, ZIN/PGB offerings, and digital service model.
• Zorgkantoor Friesland (De Friesland): Regional zorgkantoor operated under De Friesland insurance group, executing Wlz administration in Friesland. Comparable regional administrative scope and client-facing digital infrastructure.
• DSW Zorgkantoor: Smaller regional zorgkantoor serving the Westland and Schieland regions, operating under DSW Zorgverzekeraar. Comparable in mandate but smaller in regional scope than VGZ Zorgkantoor.

Others

• Centraal Administratie Kantoor (CAK): Government agency that calculates and collects personal contributions (eigen bijdrage) from Wlz clients on behalf of zorgkantoren including VGZ. Adjacent ecosystem participant — not a competitor but a critical operational partner in client billing.
• Sociale Verzekeringsbank (SVB): Dutch government agency that administers PGB payments and salary processing for care providers on behalf of zorgkantoren. Adjacent infrastructure provider enabling VGZ Zorgkantoor's PGB service line.
• Centrum Indicatiestelling Zorg (CIZ): Independent body that assesses Wlz eligibility for Dutch residents and feeds indications into zorgkantoren like VGZ Zorgkantoor. Upstream gatekeeper for VGZ Zorgkantoor's entire client population.
• Nederlandse Zorgautoriteit (NZa): Dutch healthcare regulator that oversees zorgkantoren and sets reimbursement rules. Not a peer but the regulatory counterpart that determines VGZ Zorgkantoor's operating framework and budget parameters.

Broad incumbents

• Coöperatie VGZ (parent): Parent cooperative of VGZ Zorgkantoor and one of the largest Dutch health insurance groups, offering broader health insurance products beyond Wlz. Comparable at parent level for institutional scale and cross-product integration potential.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about VGZ Zorgkantoor