Volunteers of America National Services (VOANS)

What Volunteers of America National Services (VOANS) does

Volunteers of America National Services (VOANS) is a 501(c)(3) nonprofit, operating subsidiary of Volunteers of America, Inc. (VOA), the faith-based national human services organization founded in 1896. VOANS was established in 1997 by merging the parent's housing and healthcare business lines into a single national services platform. Headquartered in Alexandria, Virginia, the organization delivers an integrated continuum of affordable housing and senior healthcare across 37 states and Puerto Rico, operating approximately 240 properties with 12,900–15,000 affordable housing units alongside roughly 30 senior living communities and multiple PACE centers. Services are organized around two business lines that each account for roughly half of revenue: affordable housing (independent senior living, service-enriched housing for veterans, families, and persons with disabilities) and senior healthcare (PACE, skilled nursing, assisted living, memory care, home health, short-term rehabilitation, and life plan communities). Brand identities include Senior CommUnity Care (PACE), Gulf Coast Village, The Preserve, and Valley Manor Care Center.

VOANS generates revenue through three streams: Healthcare Services (~50%, $235M), Housing Properties (~44%, $236M), and Development/Management/Ownership (~6%), with FY25 total revenue of $471M and 87% of expenses directed to program activities. The housing line operates on an income-based pricing model tied to 30–60% of Area Median Income (AMI), funded through LIHTC equity, HUD programs, and resident rental payments; healthcare services are reimbursed primarily through Medicare, Medicaid waivers, VA pension programs (Aid & Attendance), and private pay. Distribution is direct and asset-heavy: services are delivered through owned facilities, with go-to-market executed via a website service navigator, social media, community outreach by 140 service coordinators, and partnerships with healthcare systems and government agencies. Notable partners include UnitedHealth Group (LIHTC equity), Wells Fargo, Boston Capital, Capital Impact Partners, FHLB Atlanta and Dallas, CCI Health Services, Delta Health, and Housing Catalyst.

The technology stack is non-disclosed but operationally focused on integrated housing and healthcare service delivery rather than a software platform; no public API, AI capabilities, or proprietary technology features are evidenced. Recent strategic momentum includes PACE expansion into Maryland (May 2025) and Florida (planned 2026), $96.7M Culbreath Senior Living Community groundbreaking in Dallas (2025), the $29.3M WALIPP Senior Residence joint venture in Houston (Dec 2025), the $26.4M Laurel Wood redevelopment in Asheville (Sept 2025), and the announced absorption of Delta Health's Home Health program (effective Oct 2026). Accreditations include Joint Commission Gold Seals of Approval and U.S. News & World Report Best Nursing Homes recognition for The Preserve and other facilities.

Name

Volunteers of America National Services (VOANS)

Legal name

Volunteers of America National Services

Website

https://voans.org

Company type

Private

Founded year

1896

Operating status

Operating

Short description

VOANS is a 501(c)(3) nonprofit subsidiary of Volunteers of America that operates an integrated portfolio of affordable housing and senior healthcare services across 37 states and Puerto Rico, including 240+ housing properties and PACE, skilled nursing, assisted living, and home health programs serving seniors, veterans, families, and persons with disabilities.

Ownership category

akta.pro rank

Product category

Senior Living and Affordable Housing Services

NAICS

Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (6233), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Assisted Living Facilities for the Elderly (623312), Services for the Elderly and Persons with Disabilities (62412), Continuing Care Retirement Communities (623311)

SIC

Services-Skilled Nursing Care Facilities (8051), Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082), Services-Social Services (8300)

akta.pro primary industry

Affordable/Subsidized Independent Living (HUD/LIHTC) Communities (HLADAAAB)

akta.pro secondary industries

Large Campus / Multi-Building Assisted Living Communities (HLADABAG), Long-Term Care Nursing Homes (Custodial LTC) (HLADADAB), Elder Services & Aging Support (BPAGAEAF)

Keywords

• Senior living services
• Affordable housing
• Skilled nursing care
• PACE programs
• Senior healthcare

Headquarters

HQ city

Alexandria

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Healthcare Services: Revenue from senior healthcare programs including PACE, skilled nursing, assisted living, memory care, home health, and short-term rehabilitation. Healthcare represents approximately 50% of total organizational revenue.
2. Housing Properties: Revenue from owning and operating affordable housing communities across 40+ states. Includes rental income from approximately 12,900-15,000 affordable housing units. Represents approximately 44% of total organizational revenue.
3. Development/Management/Ownership: Revenue from real estate development services, property management, and ownership interests in housing developments. Represents approximately 6% of total organizational revenue.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels5 records

Core offering

Volunteers of America National Services (VOANS) operates 240+ affordable housing properties with approximately 12,900-15,000 units serving seniors, veterans, families, and persons with disabilities, alongside a senior living and healthcare continuum that includes independent living, assisted living, memory care, skilled nursing, short-term rehabilitation, home health, and Programs of All-Inclusive Care for the Elderly (PACE). The organization delivers integrated housing and healthcare services across 37 states and Puerto Rico.

Product overview

Volunteers of America National Services (VOANS) operates as a dual business-line organization providing affordable housing and senior healthcare services. The housing portfolio includes over 240 properties with approximately 12,900-15,000 affordable housing units across 40 states and Puerto Rico. The senior living and healthcare continuum includes PACE (Programs of All-Inclusive Care for the Elderly) branded as Senior CommUnity Care, independent living, assisted living, memory care, skilled nursing/long-term care, short-term rehabilitation, home health care, and life plan communities. Key community brands include Gulf Coast Village (Florida), The Preserve (Florida), Valley Manor Care Center (Colorado), and multiple Homestead communities. The organization serves seniors, veterans, families, and persons with disabilities through integrated housing and healthcare solutions.

Differentiator

Problem solved

Functional benefit

Brands

• Senior CommUnity Care: PACE (Program of All-Inclusive Care for the Elderly) program brand operating in Colorado, Kentucky, Maryland, Michigan, and North Carolina.

Products and services

• Home Health Care Licensed home health agencies providing nurses, rehabilitation therapists, and home health aides delivering individualized healthcare and personal care services to patients in their homes.
• Programs of All-Inclusive Care for the Elderly (PACE) Community-based care program designed to help seniors with chronic care needs remain living in their homes, providing integrated preventative, acute, and long-term care services including primary care, physical therapy, home health, transportation, dentistry, and social support.
• Assisted Living Residential senior living providing support with daily activities while maintaining independence, with personal care plans coordinated by on-site licensed nurses at multiple community locations.
• Memory Care / Memory Support Services Specialized care for individuals with Alzheimer's, dementia, or memory impairment providing secure units, specially trained staff, and structured activities promoting safety, stimulation, and socialization.
• Independent Living Maintenance-free apartment living for active seniors with amenities including community rooms, fitness centers, garden areas, restaurant-style dining, and complimentary Wi-Fi.
• Skilled Nursing / Long-Term Care State-licensed care centers providing high levels of individualized health and personal services with specially trained teams of licensed nurses, nursing assistants, rehabilitation therapists, and other professionals.
• Short-Term Rehabilitation Rehabilitation centers for recovery after illness, injury, or hospitalization providing individualized therapy and healthcare to help guests regain strength, mobility, and independence.
• Life Plan Community / Continuing Care Retirement Community (CCRC) Multiple layered levels of care including independent, assisted, memory care, and skilled nursing within a single community, allowing residents to move between care levels as needs change.
• Affordable Housing Affordable housing portfolio serving seniors, veterans, families, and persons with disabilities, with properties in 37 states and Puerto Rico comprising over 240 properties with approximately 12,900-15,000 affordable housing units.
• Senior Meal Programs Nutritional meal services for seniors including convenient pickup sites and direct home delivery, providing nutrition alongside companionship.
• Gulf Coast Village Life plan community in Cape Coral, FL offering independent living, assisted living, memory support, skilled nursing, home health, and rehabilitation services; Cape Coral's only life plan community.
• The Preserve Senior living campus in Fort Myers, FL offering assisted living, memory support, short-term rehabilitation, and long-term skilled nursing care; named Best Nursing Home by U.S. News & World Report for 2026.
• Valley Manor Care Center Memory care and rehabilitation center located in Montrose, CO providing skilled nursing and memory support services.
• Senior Choice at Home Life plan community option at Gulf Coast Village in Cape Coral, FL offering comprehensive senior care services.

Quantifiable outcome

• 92% of residents feel VOANS meets or exceeds their expectations of respecting their dignity
• +5 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered core.

• Delta HealthcoreStrategic or Co-development Partner · 6 August 2026Delta Health's Home Health program will be absorbed by VOANS effective October 1, 2026. The transition ensures continuity of care for home health patients in Western Colorado, with Delta Health continuing to work with VOANS to transition clients and resources seamlessly.
• Housing CatalystcoreStrategic or Co-development Partner · 27 May 2026Housing Authority of Fort Collins partnering with VOANS on Switchgrass Crossing $26M affordable housing development in Fort Collins, Colorado. Second partnership in Fort Collins area following Cadence development.
• William A. Lawson Institute for Peace and Prosperity (WALIPP)coreStrategic or Co-development Partner · 9 December 2025$29.3 million joint venture for 102-unit affordable housing expansion for seniors in Houston's Third Ward. Collaboration of 11 funding partners including VOANS, VOA Texas, and WALIPP.
• CCI Health ServicescoreStrategic or Co-development Partner · 1 May 2025Partnership with CCI Health Services for Senior CommUnity Care of Maryland PACE program grand opening in Prince George's County.

Scale indicators10 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• National Church Residences: Large faith-based nonprofit operating affordable senior housing and healthcare services across multiple states. Most directly comparable peer given the integrated housing + healthcare model, faith-based heritage, and nonprofit structure serving low-income seniors.
• Presbyterian Senior Living: Nonprofit faith-based organization operating continuing care retirement communities, senior living, and affordable housing in multiple states. Closely comparable mission, model, and resident populations to VOANS.
• Good Samaritan Society (Sanford Health): One of the largest faith-based nonprofit senior care and housing organizations in the US, now part of Sanford Health. Operates skilled nursing, assisted living, and affordable housing across many states - directly comparable scale and service mix to VOANS.
• Asbury Communities: Nonprofit operator of continuing care retirement communities and senior living services in the Mid-Atlantic and Midwest. Comparable integrated senior care model with similar faith-based heritage.
• American Baptist Homes of the West (ABHOW): Nonprofit faith-based senior living organization operating CCRCs and senior housing in western states. Comparable integrated senior care continuum model and faith-based nonprofit structure.
• Front Porch Communities and Services: Nonprofit operator of senior living communities and affordable housing primarily in California. Directly comparable nonprofit model serving seniors with integrated housing and care services.
• Covenant Living Communities and Services: Nonprofit faith-based organization operating CCRCs, assisted living, and affordable housing nationwide. Closely comparable mission, faith-based heritage, and integrated senior services portfolio.
• Cypress Living (formerly Cypress Cove): Nonprofit Florida-based senior living community offering life plan community services. Comparable nonprofit structure and integrated senior care model, particularly relevant given VOANS's Florida operations (Gulf Coast Village, The Preserve).

Broad incumbents

• Brookdale Senior Living: Largest US senior living operator with broader portfolio of independent living, assisted living, memory care, and skilled nursing. For-profit incumbent offering overlapping services but at different price points and scale - not directly comparable in nonprofit/affordable model.
• Trinity Health: Large nonprofit Catholic health system operating senior living communities, hospitals, and home health services. Broader incumbent with overlapping senior care and affordable housing mission but with healthcare system scale well beyond VOANS.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/VOANatlSvs
• LinkedInlinkedin.com/company/volunteers-of-america-national-services-voans
• Instagraminstagram.com/voa_ns

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles32 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Volunteers of America National Services (VOANS)