What Waythrough does

Waythrough is a UK national charity (Registered Charity 515755, Company 01820492) launched in October 2024 through the merger of Humankind and Richmond Fellowship, with Aquarius fully absorbed in April 2026. The organisation provides free, confidential, non-judgemental support services across mental health, alcohol and drug use, supported housing, domestic abuse, employment and training, criminal justice, and young people and families. It operates over 260 service locations across England and supports approximately 130,000 people annually through a workforce of nearly 3,500 staff and volunteers, headquartered in Durham with a southern regional office in London.

The service portfolio includes community mental health support, crisis houses and havens, talking therapies and peer support; alcohol treatment, detox and residential rehabilitation; drug support spanning needle exchange through clinical treatment and recovery; 24-hour, 12-hour and floating supported housing as a Registered Provider of social housing (registration 4713); domestic abuse survivor programmes; Individual Placement and Support (IPS) employment services; prison link, liaison and diversion, and DRR/ATR supervision; and a 16-18 Education Centre rated Good overall and Outstanding for behaviour and personal development by Ofsted. Social enterprises Art Matters (Redhill), The Old Moat Garden Centre (Surrey) and MoreTime (trading subsidiary) provide vocational pathways. Digital surface area is limited: a WordPress website, a Service Finder tool that searches by postcode and service type, and standard Google Analytics with Civic Cookie Control. No proprietary AI/ML or platform technology is evidenced.

The business model is grant- and contract-funded. Revenue is commissioned by UK public sector bodies - local authorities, NHS trusts, Clinical Commissioning Groups, prisons and probation - with a secondary income stream from social housing rents. All services are free at the point of use. Service design is informed by the Life Experience Council, a governance body of people with lived experience of mental health, substance use and related challenges, and by partnerships with Lived Experience Recovery Organisations (The Basement Project, Create Strength Group, Build on Belief). The Way Ahead, a ten-year strategy launched in 2026, commits £10m to new models of working with the headline ambition to save one million lives and enhance a million more, positioning Waythrough as a system leader in joined-up health, housing and justice support.

Name

Waythrough

Legal name

Waythrough

Website

https://waythrough.org.uk

Company type

Private

Founded year

2024

Operating status

Operating

Short description

Waythrough is a UK national charity formed from the October 2024 merger of Humankind and Richmond Fellowship, providing free mental health, substance use, housing, domestic abuse, employment, and criminal justice services across 260 locations to approximately 130,000 people in England annually.

Ownership category

akta.pro rank

Product category

Mental Health and Substance Use Social Services

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Substance Use Disorder Prevention & Recovery Services (BPAGACAE)

akta.pro secondary industries

Outpatient Substance Use Disorder (SUD) Treatment Programs (HLAFABAD), Housing Assistance & Homeless Services (BPAGAEAB), Domestic Violence & Abuse Support Services (BPAGAEAD)

Keywords

• Mental health support services
• Substance use recovery
• Supported housing services
• Domestic abuse support
• Community social services

Headquarters

HQ city

Durham

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Supply Chain, Technology or R&D

Revenue model

1. Public Sector Commissioning: Services are commissioned by public sector bodies including local authorities, NHS trusts, Clinical Commissioning Groups, and government agencies. This includes contracts for drug and alcohol recovery services, mental health support, supported housing, criminal justice services, and employment programs.
2. Social Housing Rent: As a registered provider of social housing (registration 4713), Waythrough receives rental income from residents in supported housing properties across England. Services range from floating support to intensive 24-hour support in residential settings.
3. Social Enterprise Operations: Running social enterprises including Art Matters in Redhill Surrey enabling people with mental health challenges to produce creative work, The Old Moat garden centre in Surrey providing horticulture and retail opportunities, and MoreTime providing repairs, cleaning and maintenance services for local properties.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Waythrough is a UK national charity that provides free, confidential, non-judgemental support services across mental health, alcohol and drug use, supported housing, domestic abuse, employment and training, criminal justice, and young people and families. Services are delivered through over 260 community-based locations across England, commissioned by public sector bodies and complemented by social enterprises that create volunteering and employment pathways.

Product overview

Waythrough is a national UK charity providing free, confidential support services across England. The organization launched in October 2024 following the merger of Humankind and Richmond Fellowship, with Aquarius merging in April 2026. It operates over 260 services supporting approximately 130,000 people annually through a multi-service platform model. Core services include mental health support, alcohol and drug use support, supported housing, domestic abuse services, employment and training support, criminal justice services, and young people and families services. The organization also runs social enterprises including Art Matters, The Old Moat Garden Centre, and MoreTime. Services are delivered through community-based settings, crisis houses and havens, and include peer support, clinical interventions, and individual placement support for employment.

Differentiator

Problem solved

Functional benefit

Products and services

• Better Lives Family Service Emotional, practical and therapeutic support for adults and children affected by a family member's alcohol or drug use.
• 5 Ways to Wellbeing at the Recovery Academy Social space in Leeds supporting recovery from drugs or alcohol and improving wellbeing through community connection.
• Mental Health Support Services Community-based mental health support services including crisis houses and havens providing short-stay interventions for people experiencing mental health crises. Free, confidential, and available across England.
• Alcohol Use Support Services Support for individuals worried about their alcohol use, including treatment options, detox, residential rehabilitation, and harm reduction assistance. Free and confidential.
• Drug Use Support Services Comprehensive drug support including needle exchange, clinical treatment, health assessments, and community connection as part of recovery journeys. Free and confidential.
• Supported Housing Services 24-hour and 12-hour supported housing with floating support services to help people live independently, including social housing options across England.
• Domestic Abuse Support Services Support services for victims and survivors of domestic abuse including peer support, domestic abuse assessments, and survivor programmes. Free and confidential.
• Employment and Training Support Services Employment support using Individual Placement and Support (IPS) approach to help people find and retain employment, including training and education services.
• Criminal Justice Support Services Support for people in prison and community settings including prison link services, liaison and diversion schemes, and work with Drug Rehabilitation Requirements (DRRs) and Alcohol Treatment Requirements (ATRs).
• Young People and Families Services Support for young people and families including LGBT+ support, accommodation for homeless young people, and an Education Centre for those aged 16-19.
• Art Matters Social enterprise in Redhill, Surrey enabling people with mental health challenges to produce creative work and gain skills and opportunities.
• The Old Moat Garden Centre Garden centre in Surrey providing volunteering and work opportunities in horticulture and retail for people facing mental health challenges.
• MoreTime Social enterprise providing repairs, cleaning and maintenance services for local properties, offering volunteering and employment opportunities.
• Service Finder Tool Online tool allowing users to search for local support services by service type and location across England.
• Crisis Services and Havens Short-stay interventions for people in mental health crisis, providing calm, safe environments with support from trained staff.

Named customers4 records

Segments8 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Twelve partnerships are on record, tiered core and minor.

• AquariuscoreStrategic or Co-development Partner · 1 October 2024Aquarius, which supports people in the Midlands affected by drug and alcohol use and gambling, was a subsidiary of Waythrough and merged fully with Waythrough in April 2026, becoming an integrated part of the organization.
• HumankindcoreStrategic or Co-development Partner · 1 October 2024Humankind, a drug and alcohol support charity, legally merged with Richmond Fellowship in June 2024, with the combined organization launching as Waythrough in October 2024.
• Richmond FellowshipcoreStrategic or Co-development Partner · 1 October 2024Richmond Fellowship, experts in mental health for more than 60 years, legally merged with Humankind in June 2024, with the combined organization launching as Waythrough in October 2024.
• The Basement ProjectcoreStrategic or Co-development PartnerLived Experience Recovery Organisation (LERO) in Calderdale that Waythrough is proud to work with as part of their network of lived experience led organisations.
• Create Strength GroupcoreStrategic or Co-development PartnerLived Experience Recovery Organisation (LERO) in Bradford that Waythrough works with as part of their network of lived experience led organisations.
• Build on BeliefcoreStrategic or Co-development PartnerLived Experience Recovery Organisation (LERO) in London that Waythrough works with as part of their network of lived experience led organisations.
• More TimecoreStrategic or Co-development PartnerSocial enterprise based at Waythrough's Head Office North providing repairs, cleaning and maintenance services for local properties, as well as volunteering and employment opportunities for the people Waythrough supports. More Time is a wholly owned trading subsidiary.
• NHS TrustscoreStrategic or Co-development PartnerPartnership with NHS trusts for clinical treatment provision alongside Waythrough support services. In Haringey, Waythrough delivers community support with the local NHS trust providing clinical treatment. In Dorset and Cumbria, Waythrough is lead provider of large local systems delivering clinical, healthcare and recovery services alongside NHS partners.
• Reconnected to Health PartnershipcoreStrategic or Co-development PartnerPartnership supporting men in multiple North East prisons with drug or alcohol needs and providing through-the-gate services as they leave prison to ensure continued support.
• Tees Valley Employability PartnershipminorStrategic or Co-development PartnerPartnership led by Waythrough supporting people in the Tees Valley area into training, education and employment, with support from the National Lottery Community Fund.
• The Old Moat Garden CentreminorStrategic or Co-development PartnerSocial enterprise garden centre in Surrey working with people facing mental health challenges to volunteer and work on vocational qualifications in horticulture and retail.
• Art MattersminorStrategic or Co-development PartnerSocial enterprise in Redhill Surrey enabling people with mental health challenges to produce creative work, gaining skills and opportunities along the way.

Scale indicators5 records

Recent moves10 records

Expansion highlights5 records

Direct peers

• Change Grow Live: Change Grow Live is the largest UK charity working with people affected by drug and alcohol issues, commissioned by local authorities and NHS bodies. Directly comparable to Waythrough on substance use recovery services, public sector commissioning model, and free-to-user delivery.
• Turning Point: Turning Point is a UK social enterprise delivering mental health, learning disability, and substance misuse services through commissioned contracts. Closely comparable to Waythrough on multi-specialism (mental health + substance use + housing), commissioner base, and integrated delivery model.
• WithYou: WithYou (formerly Addaction) is a UK charity providing free, confidential drug and alcohol support commissioned across England and Scotland. Directly comparable to Waythrough on substance use specialism, NHS/local authority commissioning model, and free-to-user service delivery.
• Together for Mental Wellbeing: Together is a UK mental health charity delivering supported housing, community support, and crisis services across England. Comparable to Waythrough's mental health and supported housing portfolio and to its public sector commissioner relationships.
• Rethink Mental Illness: Rethink Mental Illness is a national mental health charity providing housing, crisis, and community support across England. Comparable to Waythrough on mental health service delivery, registered social housing provider status, and commissioner-funded operating model.
• Home Group: Home Group is a UK registered provider of social housing and supported living services for vulnerable people. Comparable to Waythrough on supported housing operations, regulator of social housing registration, and integration of housing with health/justice pathways.
• St Mungo's: St Mungo's is a London-focused homelessness charity providing supported housing, recovery services, and outreach. Comparable to Waythrough on supported housing, dual diagnosis (mental health + substance use) pathways, and London-based delivery.
• Catch22: Catch22 is a UK social business delivering services across criminal justice, education, and social care, commissioned by government. Comparable to Waythrough on public sector commissioning, criminal justice service lines (e.g., DRR/ATR work), and multi-category delivery model.
• Look Ahead Care and Support: Look Ahead is a UK supported housing and care provider delivering services for people with mental health needs, learning disabilities, and homelessness. Comparable to Waythrough on supported housing operations, CQC registration, and local authority commissioning model.

Emerging players

• Aquarius (now part of Waythrough): Aquarius is a Midlands-based substance use and gambling support charity that fully merged into Waythrough in April 2026. Comparable as a recent legacy peer providing drug/alcohol/gambling services under the same commissioning model before integration.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@waythrough_uk
• Facebookfacebook.com/waythroughuk
• LinkedInlinkedin.com/company/waythrough
• Instagraminstagram.com/waythrough_uk

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles16 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Waythrough